Thynk Hospitality Platform - FAQ

Groups & Space CRS is a comprehensive central reservation system designed specifically for group bookings and space management. It provides real-time availability, automated workflows, and integrated booking capabilities for managing group reservations efficiently.

Thynk University offers comprehensive courses including Foundation, Admin, and Sales Manager training.

Yes, the Groups & Space CRS supports complex group booking scenarios including room blocks, meeting space requirements, catering needs, and special requests. It automates workflows and provides tools for managing all aspects of group reservations.

Thynk supports direct booking engines, and email inquiries. It provides real-time rate management and inventory control across all channels. Thynk can read attachments and embedded URL and convert any incoming inquiry into a structured lead, RFP, inquiry. The RFP or lead is scored. It is then routed to one or multiple properties. Thynk monitors RFP velocity, conversion rate, and rates across all sources. Thynk also include 2way RFP channels with CVENT and other market places to fully automate lead and RFP management.

Thynk aggregates inquiries from all channels including email, website forms, OTAs, and social media into a single unified inbox with automated routing and response capabilities.

The CRS maintains real-time inventory across all connected systems, providing instant availability updates for group bookings. It synchronizes with your PMS and other booking systems to prevent overbooking and ensure accurate availability display.

B2B Sales provides detailed performance analytics including lead conversion rates, account performance metrics, revenue tracking, booking source analysis, and agency partnership performance. All data is presented in visual and easy to understand dashboards.

Thynk B2B Sales provides comprehensive lead management, account tracking, and performance analytics specifically designed for hospitality sales teams managing corporate accounts and travel partnerships. It integrates with your PMS to streamline the sales process by pulling actuals/pickup data so you can see if your corporate contract agreements are being met.

The system provides dedicated tools for group coordinators including automated communication workflows, group timeline management, document sharing, and real-time updates on group status and requirements.

Space management features allow you to track and allocate meeting rooms, event spaces, and other facilities alongside guest accommodations. The system provides visual floor plans, capacity management, and automated space assignment tools.

Yes, you can create custom automated responses based on inquiry type, source channel, property, or customer segment. The system can use intelligent routing to ensure inquiries reach the right team member.

Yes, Thynk B2B Sales includes specialized features for managing Travel Management Company (TMC) partnerships, tracking performance metrics, and analyzing booking patterns to optimize your B2B relationships.

Thynk B2B Sales seamlessly integrates with popular PMS platforms, and booking engines. It supports API connections and data synchronization to ensure your sales data flows smoothly across all systems.

The CRS integrates with major PMS systems, booking engines, GDS platforms, and third-party group booking tools. It supports API connections for seamless data flow and can connect with your existing hospitality technology stack.

Thynk is a native multi-property solution. It supports multi-property, multi-brand, multi-langage, multi-currency, and multi-country and time zone. Thynk mulit-property data model enables the platform to manage property specific configuration while consolidating processes and data at global sales office and corporate level including corporate segment mapping, centralised inventory, corporate products. Permissions are granular and can be defined at property level, group of properties, and corporate level. Thynk is powered by Salesforce, the most advanced permission management solution in the industrty. Thynk can report production and data at property level, segments, teams, and brands.

Thynk is powered by Salesforce and leverages Salesforce SSO (Azure AD, Oauth, …); it includes JIT (Just In Time) and group management and mapping. It includes MFA and password rule enforcements.

Thynk offers multilingual support including German and English, with support hours aligned to client time zones. Thynk has support centers in Europe, Asia, and the US.

Thynk inlcudes full revenue analytics (please refer to the white paper). Any revenue is attached to an agency, a company, a booker contact, and a guest. Accounts and contacts are de-duplicated and cleaned. Thynk also manages Business on the Books, Guest Room Control, agreed / blocked / forecast / pickup or actuals for every revenue stream. Thynk manages budget and forecast. Thynk inlcudes a cost analyser module to show GOP per booking. Thynk offers analytics on space-to-room revenue and e-distribution.

Thynk is built on SALESFORCE and leverages Salesforce standard; it is automaticaly upgraded to the latest version of Salesforce. Salesforce is the world leading AI CRM. It includes contact, account, and sales activity management. It includes territory manangement, roles, hiearchy, and permissioning. It is integrated with Outlook and O365 (emails and events can be logged). Users can work on Thynk from mobile app and from outlook. Thynk monitors and run analytics on sales contribution and sales performance (per staff, per team, per segment, per property). It monitors account life cycles, conversion rates and velocity. It manages flexible (drag and drop) fields, layouts, and automation.

Thynk supports hierarchy and parent relationships at team level, coporate and agency levels, properties, brands, and segments. Thynk leverages Salesforce master level mapping: parent to child relationships, roles and pofiles, and sharing settings.

Thynk offers a full-featured banquet tool (please refer to the white paper and the deck). It includes function diaries and space management (combined spaces, capacity management, overbooking per rank, privatisation of spaces, black out periods, events in town), combined schedulers and centralised inentory. items, menus, combo products, service packages, AV management and flexible pricing. commmission managment, coporate products. Flexible proposal and e-proposal. Function sheets/BEOs (with change tracking). Service orders. Pro forma and collection. e-payments. M&E direct booking engine. Group management: full block management including rooming list and pickup management.

Thynk provides comprehensive booking management including automated cutoff dates, room block management, PMS integration with Opera and StayNTouch, revenue optimization tools, and guest experience enhancements. Start with the Foundation Course for a complete overview.

An event management system is software designed to plan, organize, and execute meetings, incentives, conferences, and exhibitions (MICE) efficiently. This Meeting & Events software centralizes tasks such as venue booking, attendee registration, resource allocation, and billing. For venues hosting MICE events, an event management system integrates with venue CRM and group booking software to streamline lead management and optimize space utilization. Thynk’s platform, powered and hosted by Salesforce, enhances MICE operations by leveraging Salesforce’s automation and data analytics capabilities. It supports integration with CRS and channel hubs to synchronize event data and improve communication across sales and operations teams. By automating workflows and providing real-time insights, the system reduces manual errors and accelerates decision-making. This leads to improved client satisfaction, higher event profitability, and better resource management. In summary, an event management system is vital for venues aiming to excel in the competitive MICE market by delivering seamless event experiences and operational excellence.

Use customized dashboards and reports that separately track booking and event statuses, providing clear visibility into sales pipeline progress and event execution for informed decision-making.

Booking status often drives or mirrors event status—for example, a Confirmed booking usually corresponds with a Scheduled event. Changes in event status should update booking status to keep data consistent and accurate.

Yes, Thynk.cloud syncs booking and product data with Salesforce objects, enabling seamless management and automation within your Salesforce environment.

Thynk.cloud integrates tightly with Salesforce, using API calls and webhook listeners to update and synchronize booking and event statuses in real time, ensuring consistent and accurate data across platforms.

Thynk.cloud uses booking statuses like Pending (initiated but not confirmed), Confirmed (finalized and approved), Cancelled (called off), and Completed (event occurred successfully) to track the sales process stages of a booking.

Thynk.cloud supports seamless integration with Gmail (Google Workspace), Microsoft Outlook, and Office 365, enabling hotels and venues to centralize their email communications within the platform. This integration streamlines automated workflows and improves productivity across sales and catering operations.

By connecting your email accounts directly to Thynk.cloud, your team can automate correspondence, link emails to specific bookings or functions, and maintain a comprehensive communication history. This ensures faster response times and better coordination across MICE and catering activities.

Property admins configure API access in their email service console, authenticate via OAuth 2.0 within Thynk.cloud, and define sync settings such as frequency and folder selection. This setup enables real-time or scheduled email syncing, ensuring all relevant communications are captured efficiently.

Thynk.cloud supports customized reporting and dashboards that track booking and event statuses independently, enabling sales managers and event teams to analyze progress, identify bottlenecks, and optimize performance effectively.

To update guest counts, access the package record within Thynk.cloud, edit the guest count field, and save your changes. This adjustment automatically recalculates pricing and availability, ensuring accurate package configurations for your events.

Access the booking record in Thynk.cloud or Salesforce, select relevant products based on availability and pricing, then confirm and save to update the booking and trigger workflows.

Sales Managers should verify package constraints before updating guest counts and communicate changes to all relevant stakeholders to avoid discrepancies. Utilizing audit logs in Thynk.cloud also ensures compliance and simplifies troubleshooting.

Guest count updates in Thynk.cloud synchronize in real-time with Salesforce through custom fields and triggers, ensuring consistent data across your sales and catering workflows. Thynk is powered and hosted by Salesforce; Salesforce is designed for seamless integration and robust data synchronization.

Modifying the number of guests triggers automatic recalculations of package pricing and availability, helping you maintain accurate and competitive offers. This dynamic adjustment supports efficient resource allocation and seamless booking management.

Verify that products are active and synced, check integration status and API connectivity, and review field mappings and synchronization schedules to resolve data mismatches.

Thynk.cloud uses event-driven triggers to automate notifications and updates in Salesforce whenever products are added to a booking, streamlining sales and operational workflows.

Event status reflects the current phase of the event linked to a booking, such as Scheduled, In Progress, Postponed, Completed, or Cancelled, while booking status indicates the overall sales state of the booking itself.

Maintaining separate statuses provides granular control over the sales and event lifecycle, reducing confusion and improving accuracy in tracking customer commitments versus event execution, which enhances operational efficiency and reporting.

The Linked PMS Account Report helps Sales Managers verify and track the synchronization between Property Management System (PMS) accounts and their corresponding Thynk accounts. This ensures accurate sales data alignment for effective lead and booking management in hospitality operations.

To add 'MEWS' as a picklist value in Salesforce, navigate to Setup > Object Manager > Contact > Fields & Relationships > Source__c. Click on 'Picklist Values' and then 'New'. Enter 'MEWS' and save your changes. Ensure that this addition is communicated to your Salesforce admins to avoid conflicts with existing values. This is a Salesforce standard feature that allows for customizing picklist options.

You can access the Linked PMS Account Report by logging into Thynk.cloud and navigating to the Reports & Dashboards section, where the report is listed among available options. This streamlined access supports quick validation of account matching for your sales and catering teams.

The report displays PMS account names, matched Thynk account names, match status, and the last synced date to give a clear overview of account synchronization. This detailed insight allows hospitality sales managers to promptly identify unmatched or conflicted accounts and maintain data accuracy.

Thynk enables regular review of the Linked PMS Account Report to monitor synchronization status and quickly address any unmatched or conflicted accounts. This proactive approach helps maintain precise sales tracking and function diary management essential for MICE and catering operations.

Thynk is powered and hosted by Salesforce; Salesforce is a robust platform that supports data synchronization and custom configurations to optimize account matching and reporting. This integration ensures seamless alignment between PMS data and sales accounts, enhancing operational efficiency for hospitality venues.

Yes, Thynk.cloud leverages Salesforce automation tools like Process Builder and Flows to independently update booking and event statuses based on defined business rules, minimizing manual errors and ensuring timely status changes.

You can configure distinct status fields in your Salesforce or Thynk.cloud data model, define custom picklist values for each, and use automation tools like Salesforce Flows or Thynk.cloud workflows to update them independently based on specific triggers.

Maintaining separate statuses provides granular control over the sales and event lifecycle, reduces confusion, improves tracking accuracy, and enhances operational efficiency for sales managers and event teams.

Booking status reflects the customer's commitment and approval stages (e.g., Pending, Confirmed), while event status indicates the actual execution stage of the event (e.g., Scheduled, Completed). This separation allows precise tracking of both sales and event operations.

Yes, Thynk.cloud supports automated workflows triggered by status changes using Salesforce Process Builder, Flow, and API integrations, enabling notifications and follow-ups to streamline sales and event management.

Yes, Thynk.cloud allows properties to enable real-time or scheduled email syncing with conversation threading and linking, ensuring that all inbound and outbound emails are accurately associated with leads, bookings, and events. This capability helps MICE and Sales & Catering teams maintain comprehensive communication histories within the platform.

Thynk.cloud supports integration with Gmail (Google Workspace), Microsoft Outlook, and Office 365, enabling hotels and venues to centralize their email communications within the platform. This integration streamlines workflows by automating email exchanges related to sales, catering, and event management.

Property Admins need to configure API access through their email service provider, authenticate the email account within Thynk.cloud using OAuth 2.0, and define synchronization settings such as sync frequency and folder selection. Following these steps ensures reliable, real-time email syncing that supports efficient sales and catering operations.

By connecting Gmail, Outlook, or Office 365 accounts directly to Thynk.cloud, properties can automate email workflows, synchronize correspondence with bookings and function diaries, and reduce manual data entry. This centralized email management enhances team collaboration and accelerates response times for leads and events.

Easy to load and modify word template (drag an ddrop, no IT skill required). One dynamic template for all properties (dynamic header, footer, property information, property logo, property images). Easy cloning and design of personalized templates. Template include e-signature and payment links. Templates can include forms / URL based e-documents; selections, options, information is then fed back into Thynk. Thynk can also integrate with Sertify, upmail, and other e-proposal solutions.

Yes. Thynk is built on the SALESFORCE plaform, it includes Salesforce CRM features including Agentforce AI process automation. It includes lead passing and lead automation. It icludes channel integration and automation. It includes email AI copilot to convert any email into a structured inquiry. It includes direct booking engine. The CRM includes contact, account, and sales activities management. Thynk is integrated with Outlook and O365 : all emails and events can be logged, Thynk is fully accessible from Outlook. Thynk manages flexible acccount life cycles and automation. Thynk manages quotas and territories. Thynk manages lead conversion and distribution. Thynk includes the management of negotiated contracts: rates, corporate products, quotas, account products, e-proposals and contracts. Thynk manages sales initiatives : campaigns and events and ROI on sales initiatives.

Yes. Thynk centralises inbound inquiries from channels like Cvent and email, supports lead scoring, and enables direct booking with real-time availability and service package configuration.

Yes. Thynk centralises inbound inquiries from channels like Cvent and email, supports lead scoring, and enables direct booking with real-time availability and service package configuration.

Yes, function sheets / BEOs are generated driectly out of Thynk and includes highlighting of changes (Change BEO), repository of previous versions, automated distribution to various internernal or external user groups.

Thynk is primarily a B2B solution. Thynk can, with Salesforce limitation, be used for generating list emails. For automated messages, pre-stay, in-stay and any B2C related communication, a separate Marketing Automation platoform such as (Salesforce)Marketing Cloud is required.

Contracts are managed centrally and available as lists and as part of drag and drop reporting (salesforce standard).

yes. Account can be manually assigned or automalicaly via territory management rules. Mandatory fields can be configured (drag and drop) based on rules (account types, account life cycle stages, etc ...)

Flexible fields and layouts (drag and drop) including rich text comment fields and images. All fields can then be used in the word baased document templates which can include fields, images, and tables wih condiional display. Inventory deductability is flexible, usually driven by the booking stage.

Yes, THYNK has a full Sales & Catering managment module including function space managment, creation and managing of products, combo products, packages. Thynk can provide supplier management where suppliers are automatically contacted for thrid party equipment / requirements.

Flexible word based docuement templates (proposal, contract, BEO, pro forma, deposit) : output includes pdf, word, URL. URL e-document including dynamic options & selection (form) fed back into Thynk. Dynamic and conditional images and fields. All embeded in Thynk / Salesforce (no data privacy challenge working outside of Salesforce)

Yes. Thynk offers a full-featured banquet tool (please refer to the white paper and the deck). It includes function diaries and space management (combined spaces, capacity management, overbooking per rank, privatisation of spaces, black out periods, events in town), combined schedulers and centralised inentory. items, menus, combo products, service packages, AV management and flexible pricing. commmission managment, coporate products. Flexible proposal and e-proposal. Function sheets/BEOs (with change tracking). Service orders. Pro forma and collection. e-payments. M&E direct booking engine. Group management: full block management including rooming list and pickup management.

Salesforce native drag and drop reports on all data points

Yes, Thynk offers an integrated, powerful document generation tool. It is based on flexible word templates. Output can be e-documents (URL with results fed back into Thynk; interactive proposals), pdf, email templates, word, or excel. Templates can include dynamic and conditionnal fields, images, and tables. It can include e-signature.

yes. Email, events, tasks, notes can be related to specific customer, lead, and booking. Sync with Outlook and O365. document storage. Connectivity to onedrive and sharepoint possible.

Multiple rates can be used on the same block. Actual prices are fed from rate prices per day by default and edittable baased on user permissions;

Yes, the Thynk document generation solution includes e-signature; non-verified (free) and verified (additional cost) are available. Thynk can also integrate natively with Docusign and Sertify.

Thynk is built on SALESFORCE and leverages Salesforce standard; it is automaticaly upgraded to the latest version of Salesforce. Salesforce is the world leading AI CRM. It includes contact, account, and sales activity management. It includes territory manangement, roles, hiearchy, and permissioning. It is integrated with Outlook and O365 (emails and events can be logged). Users can work on Thynk from mobile app and from outlook. Thynk monitors and run analytics on sales contribution and sales performance (per staff, per team, per segment, per property). It monitors account life cycles, conversion rates and velocity. It manages flexible (drag and drop) fields, layouts, and automation.

Flexible packages (widely used in Europe) such as DDR. Flexible menus and AV packs made of items. Items in packages can be PAX driven or unit driven (AV equipement). Packages can be auto pricing (pricing is changed at package level) or flex pricing (pricing can be changed at item level). Packages can be copied and personalized. Discounts can be applied flex or based on nego rates (agency and corporate); as % on product type or negotiated unit prices. Corporate custom packages can be designed fand made available to sppecific corporate or agency as partt of negotiated contracts.

Thynk has comprehensive profitability reports include revenue vs. costs analysis, space utilization rates, and ROI calculations for different event types and market segments.

Machine learning algorithms analyze historical data to predict customer behavior, revenue trends, demand patterns, and churn risk. Insights enable proactive decision-making and personalized guest experiences. The latter is on Thynk's roadmap.

If the 'New' button is missing for product creation in Thynk.cloud, first verify your Salesforce profile settings to ensure you have 'Create' permission on the Product2 object and that all necessary product fields are visible and editable. Next, check your Thynk.cloud role to confirm that it allows product management. Lastly, review the assigned page layout to ensure the 'New' button is included. If needed, log out and log back in to see if changes take effect.

To add new products in Thynk.cloud, you need 'Create' and 'Read' permissions on the Product2 object, which is a Salesforce standard feature. Additionally, you must have visibility and edit rights on all mandatory product fields via Field-Level Security. Ensure that your Thynk.cloud profile includes product management capabilities. After verifying these permissions, check that the 'New' button is included in the page layout assigned to your profile.

Thynk integrates with POS Systems such as Lightspeed, and further integrations with kitchen display systems, and inventory management are on the roadmap. BEOs can already be automatically transmitted to kitchen staff with dietary restrictions, timing requirements, and service specifications.

Thynk is built natively on Salesforce, ensuring real-time bidirectional data synchronization. Customer profiles, preferences, booking history, and interactions are automatically updated across all touchpoints.

Advanced segmentation based on demographics, booking behavior, spending patterns, preferences, and lifecycle stage. Dynamic segments automatically update and enable targeted marketing campaigns for improved conversion rates.

AI-powered personalization includes customized website content, targeted offers, personalized email campaigns, and dynamic pricing based on customer behavior, preferences, and booking history. This is on Thynk's roadmap.

Automated workflows send personalized emails for booking confirmations, pickup reminders, room list deadlines, and post-event follow-ups. Templates are customizable and can include dynamic content based on group details.

Real-time competitor monitoring tracks pricing, availability, and promotional strategies across your competitive set. Automated insights help optimize positioning and capture market share.

Group booking automation setup typically takes 2-4 weeks, including workflow configuration, staff training, and system integration. Our implementation team provides dedicated support throughout the process.

The system automatically tracks pickup rates and sends alerts as deadlines approach. You can configure automated release protocols, penalty calculations, and rebooking workflows to minimize revenue loss.

Most properties see measurable improvements within 30-60 days. Typical results include 15-25% increase in direct bookings within the first quarter, with continued improvement as the system learns guest behavior patterns.

Yes, Thynk can manage unlimited concurrent group bookings with automated room block allocation, pickup tracking, and release management. The system scales to handle peak booking periods without performance degradation.

AI-powered space optimization analyzes historical data, event requirements, and capacity constraints to suggest optimal room configurations, maximize space utilization, and prevent scheduling conflicts.

Yes, Thynk provides drag-and-drop dashboard creation with custom widgets, automated scheduling, and role-based access controls. You can track any metric important to your business operations.

Thynk includes built-in GDPR compliance tools with consent management, data retention policies, right-to-deletion workflows, and audit trails. All customer data is encrypted and stored according to international privacy standards.

Comprehensive reporting includes pickup analysis, revenue performance, booking conversion rates, lead source tracking, and profitability metrics. Custom dashboards provide real-time insights for strategic decision-making.

Comprehensive vendor management includes database maintenance, performance tracking, contract management, delivery coordination, quality ratings, and automated communication workflows for seamless event execution.

The system continuously monitors rates across OTAs, metasearch engines, and direct channels. Automatic alerts notify you of parity violations, and you can configure automated rate adjustments to maintain competitive positioning.

Yes, Thynk provides centralized multi-property event management with unified availability checking, shared resource coordination, and consistent service delivery across your entire portfolio.

yes. Accounts can be transfered manually or automatically via mass tansfer. Thynk can also includes territory management and automated account assigments based on rules.

Thynk.cloud is a Salesforce-based Sales & Catering and MICE platform purpose-built for hospitality. It unifies sales, operations, and finance into one solution, enabling faster lead conversion and better team collaboration across properties.

yes. Thynk is built on Salesforce Lightning, Thynk offers an intuitive, mobile-friendly interface with drag-and-drop workflows and reports. It includes mobile application and outlook toolbards. It includes flexible and drag and drop fields and layouts. Thynk had been designed to evolve with each customer unique go-to-market.

Thynk.cloud is a Salesforce-based Sales & Catering and MICE platform purpose-built for hospitality. It unifies sales, operations, and finance into one solution, enabling faster lead conversion and better team collaboration across properties.

If you encounter connection failures when linking your Thynk.cloud Sandbox with Salesforce, check the following: 1. Verify that the Salesforce credentials you entered are correct and have not expired. 2. Ensure that your network connectivity is stable. 3. Confirm that your Sandbox Salesforce instance is properly set up and accessible. These steps will help you identify and resolve connection issues without impacting your production environment.

To configure Enterprise Role-Based Management (ERBM) in Thynk.cloud, perform the following steps: 1. Navigate to User Management in Thynk.cloud. 2. Define the roles you need and assign permissions according to your organizational policies. 3. Map the corresponding Salesforce roles and profiles to the roles defined in Thynk.cloud. 4. Finally, activate ERBM to enforce role-based access controls, ensuring secure data access based on user roles.

To enable the Sandbox environment in Thynk.cloud, follow these steps: 1. Access the Thynk.cloud Admin Console. 2. Navigate to Environment Settings. 3. Select 'Enable Sandbox Mode'. 4. Connect your Sandbox Salesforce instance by entering the appropriate credentials and security tokens. 5. Validate the connection and sync metadata to ensure everything is set up correctly. This will allow you to test configurations without affecting live data.

To confirm that your user permissions in Salesforce are correctly set for using Thynk.cloud, navigate to your user profile in Salesforce and compare your settings with those of another user who does not experience any issues. Ensure that your profile includes all necessary permissions for the Thynk integration, such as access to the Thynk application and related objects. You can also check the permission sets assigned to your profile. If discrepancies are found, consult with your Salesforce administrator to align your permissions with standard requirements for Thynk.cloud use.

To ensure the Sync Flag (SFMC) is set to TRUE upon updating a Guest Record in MEWS, access the Sliced Bread Rules configuration in Thynk.cloud. Locate the rule that processes Guest Records from MEWS and modify it to include logic that sets the Sync Flag (SFMC) to TRUE whenever a Guest Record is created or updated. After making these changes, test by creating or updating a Guest Record in MEWS and verify the corresponding Contact record in Salesforce reflects this update.

If the price is not updated in Thynk.cloud after canceling a reservation in Mews, check the integration logs to identify any sync failures between Mews and Thynk.cloud. You can manually trigger the sync or use Thynk.cloud APIs to update the booking status. Make sure the cancellation mapping is correctly configured so that the updated pricing reflects accurately in your Thynk.cloud system.

To ensure AV equipment is priced correctly as 'Per Unit', first verify that the related Product records are set to 'Per Unit'. Then, customize the page layout in Salesforce to display the pricing type field. Use validation rules to enforce that any quote package line items for AV equipment inherit the pricing type from their related Product records. This alignment will prevent discrepancies and ensure accurate revenue calculations.

Absolutely. Thynk scales from single properties to global hotel chains without performance degradation. Add new properties, users, and modules instantly. Our cloud infrastructure automatically adjusts to your needs.

Advanced analytics include real-time dashboards, automated insights, custom report builders, and data visualization tools. Export capabilities support all major formats and automated distribution.

Thynk is the only platform built natively on Salesforce, providing enterprise-grade security, unlimited scalability, and access to the world's largest business application ecosystem. Our hospitality-specific modules are designed by industry experts.

Native mobile apps for iOS and Android provide full functionality for staff on-the-go via the Salesforce mobile application. Responsive web interface works on any device. Offline capabilities ensure operations continue even without internet connectivity. Any process, layout, automation, field update is immediately available on the mobile.

Built on Salesforce's enterprise infrastructure, Thynk provides bank-level encryption, SOC 2 Type II compliance, regular penetration testing, and 99.9% uptime SLA. All data is encrypted in transit and at rest.

Comprehensive training includes live workshops, video tutorials, documentation, university lessons and certification programs (coming soon). Ongoing support includes 24/7 technical assistance, dedicated customer success managers, and regular check-ins.

Thynk supports 40+ languages with automatic translation, localized workflows, currency conversion, and regional compliance. Interface and content adapt automatically based on user location and preferences.

Thynk offers pre-built connectors for 200+ hospitality systems including PMS, POS, accounting, and marketing tools. Our RESTful APIs and webhook architecture enable custom integrations with any system.

Yes. Thynk integrates with Opera via OHIP, as well as Mews, Sihot, and others—ensuring seamless synchronisation of room blocks, reservations, pickup, and postings.

Yes. Thynk integrates with Opera via OHIP, as well as Mews, Sihot, and others—ensuring seamless synchronisation of room blocks, reservations, pickup, and postings.

Management of multi-blocks, also multi-property, as part of one contract; It includes 2-way PMS sync for agreed, blocked, forecast, pickup. syncing of rroom types, rate plan and rate prices, and flexible prices. It includes reservation management and rooming list.

yes. Outlook integration and O365 exchange (sending emails from Thynk). Task, reminders, automation, and approvals can be logged and triggered based on lead stages. Lead routing, scoring, and conversion

Yes. documents can be stored (drag and drop) on Thynk , Salesforce platform. Documents and their contents are indexed in the global search engine (including PDF documents). Thynk can be connected to One drive and sharepoint.

Data is available via flat files to be pushed to Datacube BI

rates plans and prices are pulled from Mews PMS; an interface to Amadeus CRS can be built if needs be.

BI is included in the solution. Otherwise data can be pushed and made available in a corporate datalake if needs be

Flexible stages fro booking cycle and any cycle (account life cycle, ...). Stages can be conditional with validaion rules. Stages can trigger automation. Stages can be different per event type or per property service type, or per brand. Flexible mapping to PMS stages.

yes. Thynk is fully synced 2-way with MEWS. The API and object mapping is included in the attached white paper. It includes profiles, blocks, resevations, groups, orders, financial items, availability, room types, rates and rate prices. When a property is connected all data points are fetched from Mews. Thynk can create Paymaster and push orders and payments to Mews. Thynk can manage blocks and pickup in Mews (including shoulder dates, wash, ..). Thynk can operate as a payment channel to Mews for participant fees for advanced events. API Data points include: Guest, Company/Agent, Block, Block rates, block inventory, reservation, companion, guest room availability, bills, items, oders, rates, room types, rooms, accounting categories, business segments, poducts, rate restrictions, outlets.

yes. Thynk is fully synced 2-way with MEWS. The API and object mapping is included in the attached white paper. It includes profiles, blocks, resevations, groups, orders, financial items, availability, room types, rates and rate prices. Thynk includes a open data model, API, and ETL middleware to connect real-time to any third party. Thynk manages golden records by cleaning up and de-duplicating account and contact data coming from various data sources. The goal is to make data part of your asset by centralising data, cleaning it up, and making actionable to AI, analytics and process automation.

Absolutely! The Top Producers reports show top booker for accounts, agencies. You can also view top business segment. Statistics can be filtered by industry, segment, per country, per city, per sales territory, and per sales manager, etc.

Yes, absolutely! Analytics dashboards can be easily filtered by rate code and business segments.

yes. Thynk includes analytics to monitor sales performance at different levels: individual contributors, teams, regions, segments, property,... All analytis are dynamic and can be filtered; it includes all revenues, and can compare actuals vs. budget vs. forecast.

You can select any period, and compare period over period (year on year for example). Past data is based on actuals / pickup / financial items. Future data is based on business on the books. Agreed vd. Blocked vs. forecast.

yes. Drag and drop and dynamic filters. Please check white paper and deck.

Yes absolutely! You may filter per hotel, per region, per brand, or group-wide.

Thynk provide a dynamic dashboard with all the key sales metric : Sales Activities and Inquiries as well as Negotiated Rates and Bookings. Data can be cross filtered and reported on based on grouping and hierarchy levels.

Flexible filters on any report and analytics allow you to query all of these within any specified period.

Thynk can monitor and report on new customers including last activity, customer life cycles, emails, automations, and segmentation. Thynk includes also auto reminder for sales activities.

Yes all currency fields are net and gross. Thynk can load up to 5 years of historical data and compare with STLY and YTD vs LY

Thynk incudes a full BI tool built on Salesforce Tableau CRM. The at-a-glance BOB Position Review analytics allows you to compare your current BOB position against both budget and forecast, offering invaluable insights into your performance. Easily compare your BOB position against the same period last year, on a monthly basis and across business segments. For more information refer to Thynk University.

Thynk includes full revenue analytics. All revenue is attached to an agency, a company, a booker contact, and a guest. Accounts and contacts can be de-duplicated and cleaned. Thynk also displays revenue statistics on multiple reports such as the Business on the Books, Guest Room Control. You will see revenue for agreed / blocked / forecast / pickup or actuals for every revenue stream. On top of that, Thynk also manages budgets and forecasts, and offers analytics on space-to-room revenue and e-distribution.

Thynk combines past revenue data (financial items / actuals) with future revenue data (BOB). Thynk manages agreed / contracted, vs. blocked, vs. forecast, vs. actuals / pickup.

Yes. Thynk manages source, market segment, business segment, etc. and they are mapped as needed between brand / property values and corporate values.

Thynk manages agency and corporate separately. All revenue data, can be reported on agency and corporate levels. Thynk can also manage custom fields per type, and custom layouts per account type. It can also manage automation and poccesses triggered by account type.

Sales stages/ booking statuses can be customised according to your SOPs. All leads/inquiries, proposal, bookings and lost business are tracked along with conversion rates. You can view this information in several analytics dashboards as well.

yes. Flexible account hierachy and master account management. Flexible time period filters. YoY comparisons.

yes. Reports are expotable in .xls and .csv Thynk can also provide a excel toolbar to import / export any table from Thynk data model to excel

Yes. based on PMS data

Thynk can track and report based on account hierarchy and segment, among other criteria.

Thynk manages conversion tracking across various areas, e.g. Bookings, Inquiries, Negotiated Rates.

You can easily perform duplicate checks on accounts and contact. Data health checks on other data points can also be performed.

Yes. Thynk centralises inbound inquiries from channels like Cvent and email, supports lead scoring, and enables direct booking with real-time availability and service package configuration.

Yes. Thynk is designed for multi-property environments and supports cluster sales structures with shared accounts, cross-property bookings, and consolidated reporting.

Thynk.cloud is a Salesforce-based Sales & Catering and MICE platform purpose-built for hospitality. It unifies sales, operations, and finance into one solution, enabling faster lead conversion and better team collaboration across properties.

Yes. Thynk integrates with Opera via OHIP, as well as Mews, Sihot, and others—ensuring seamless synchronisation of room blocks, reservations, pickup, and postings.

Thynk increases conversion rates with AI-assisted lead qualification, automated follow-ups, branded proposal templates, and a streamlined inquiry-to-contract workflow.

Thynk increases conversion rates with AI-assisted lead qualification, automated follow-ups, branded proposal templates, and a streamlined inquiry-to-contract workflow.

Yes. Thynk centralises inbound inquiries from channels like Cvent and email, supports lead scoring, and enables direct booking with real-time availability and service package configuration.

Yes. Thynk is designed for multi-property environments and supports cluster sales structures with shared accounts, cross-property bookings, and consolidated reporting.

Thynk.cloud is a Salesforce-based Sales & Catering and MICE platform purpose-built for hospitality. It unifies sales, operations, and finance into one solution, enabling faster lead conversion and better team collaboration across properties.

Yes. Thynk integrates with Opera via OHIP, as well as Mews, Sihot, and others—ensuring seamless synchronisation of room blocks, reservations, pickup, and postings.

Thynk increases conversion rates with AI-assisted lead qualification, automated follow-ups, branded proposal templates, and a streamlined inquiry-to-contract workflow.

Yes. Thynk centralises inbound inquiries from channels like Cvent and email, supports lead scoring, and enables direct booking with real-time availability and service package configuration.

Yes. Thynk is designed for multi-property environments and supports cluster sales structures with shared accounts, cross-property bookings, and consolidated reporting.

Thynk.cloud is a Salesforce-based Sales & Catering and MICE platform purpose-built for hospitality. It unifies sales, operations, and finance into one solution, enabling faster lead conversion and better team collaboration across properties.

Yes. Thynk integrates with Opera via OHIP, as well as Mews, Sihot, and others—ensuring seamless synchronisation of room blocks, reservations, pickup, and postings.

Yes. Thynk centralises inbound inquiries from channels like Cvent and email, supports lead scoring, and enables direct booking with real-time availability and service package configuration.

Yes. Thynk is designed for multi-property environments and supports cluster sales structures with shared accounts, cross-property bookings, and consolidated reporting.

Thynk.cloud is a Salesforce-based Sales & Catering and MICE platform purpose-built for hospitality. It unifies sales, operations, and finance into one solution, enabling faster lead conversion and better team collaboration across properties.

Yes. Thynk integrates with Opera via OHIP, as well as Mews, Sihot, and others—ensuring seamless synchronisation of room blocks, reservations, pickup, and postings.

Thynk increases conversion rates with AI-assisted lead qualification, automated follow-ups, branded proposal templates, and a streamlined inquiry-to-contract workflow.

yes. Thynk offers multilingual support including German and English, with support hours aligned to client time zones. Thynk has support centers in Europe, Asia, and the US.

While deleting accounts can be enabled as part of a permission set, we don't encourage users to delete accounts. We have a process and recommendation in place, which can be viewed in Thynk University.

yes. Thynk offers 24/7 support with follow-the-sun support centers in Europe, Asia, and Americas.

Yes. Thynk is a native multi-property solution (one API key for all properties, one multi-property data model) and is easily scalable; it is powered by Salesforce which makes it AI ready and enterprise grade.

Flexible overbooking management on rooms (also driven by PMS setup), and spaces (overbooking ranking with notification to the booking owner)

yes. Options and cancellations are handled at booking level, block level and space management.

Yes. Thynk is a fully cloud-native solution hosted and powerd by Salesforce with high availability and redundancy. Salesforce has 99.9% uptime on average

Automated generattion of pro forma and invvoice. Tax and accounting categories management. Flexible word based template. Flexible routing. Can include payment links. Management of collection process and Account Receivable. Management of Credit Rating and no go.

Flexible function diaries and combined calendars; includes a clear event calendar displaying combining spaces, booking stages, and overbooking by rank. Hover over information and click through.

Flexible word based formats (dynamic fields, dynamic tables). Flexible deposit schedule based on % and amounts (templates based on event types). Collection process management. payment link on deposit.

The best practice for managing user permissions for product creation in Thynk.cloud is to regularly audit user permissions to ensure they align with job roles. Utilize permission sets to grant specific product creation rights without altering profiles. This allows for greater flexibility and control in managing access. Document any permission changes for future reference and audits, ensuring that all necessary permissions on the Salesforce Product2 object are maintained.

To ensure the Room Block count is updated after a cancellation in Thynk.cloud, follow these steps: First, confirm that the cancellation is processed in Mews. Next, verify that the cancellation event triggers an update in Thynk.cloud. If necessary, manually synchronize the cancellation using the Thynk.cloud API. After synchronization, check the booking details in Thynk.cloud to ensure that the 'agreed' number of rooms in the Room Block reflects the cancellation accurately.

Flexible management of occupancy types.

Yes. Thynk is a native multi-property solution. It supports multi-property, multi-brand, multi-language, multi-currency, and multi-country and time zones. The Thynk multi-property data model enables the platform to manage property specific configuration while consolidating processes and data at the global sales office and corporate level including corporate segment mapping, centralised inventory, corporate products. Permissions are granular and can be defined at property level, group of properties, and corporate level. Thynk is powered by Salesforce, the most advanced permission management solution in the industry. Thynk can report production and data at property level, segments, teams, and brands.

Thynk offers centralized reporting that combines data from various systems like PMS, POS, and sales to provide a unified view of performance across properties and business areas. This includes dynamic dashboards, real-time dashboards, KPI tracking, and automated reports to help with strategic decision-making, such as analyzing group booking performance, conversion rates, and sales productivity. The system allows for the creation of custom reports, performance alerts, and analysis of account and program performance, with no data analyst required.

Advanced capacity management tracks guests across all facilities including pools, restaurants, spas, and activities. Real-time monitoring prevents overcrowding and optimizes resource allocation throughout the property.

AI-powered personalization includes customized activity recommendations, dining preferences, spa treatments, and entertainment options based on guest profile, past stays, and real-time behavior patterns.

Yes, Thynk provides enterprise-level capabilities typically available only to large chains. Independent properties gain access to sophisticated revenue management, marketing automation, and guest engagement tools.

Yes, Thynk supports complex event hierarchies with multiple stakeholders, shared responsibilities, approval workflows, and collaborative planning tools. Permission-based access ensures data security and operational control.

Comprehensive amenity management includes spa bookings, restaurant reservations, activity scheduling, equipment rentals, and package bundling. Real-time availability and automated confirmations enhance guest experience.

Centralized training programs with standardized curricula, virtual training modules, Thynk University online courses, certification tracking, and performance monitoring. Training content can be customized for different brands and property types.

Integrated venue management coordinates space availability, resource allocation, vendor scheduling, and service delivery across multiple events simultaneously. Real-time updates prevent conflicts and ensure smooth operations.

Automation reduces manual tasks by up to 70%, allowing smaller teams to deliver exceptional service. Cross-training modules and simplified workflows help staff manage multiple responsibilities effectively.

Specialized tools for exhibition management including booth allocation, exhibitor portals, floor plan management, utility coordination, and attendee registration. Integrated billing handles complex pricing structures.

Absolutely. Thynk offers flexible pricing tiers and modular functionality, allowing independent hotels to start with core features and add capabilities as they grow. ROI typically achieves payback within 6-12 months.

Thynk provides brand-specific configurations, standardized processes across properties, centralized reporting, and brand compliance monitoring. Each brand can maintain its unique identity while benefiting from group-wide efficiencies.

Advanced space management includes 3D floor planning module integration, setup/breakdown scheduling, equipment tracking, and configuration templates. The system optimizes space utilization and prevents booking conflicts. Thynk includes a full Sales&Catering or MICE module which is made of group and block managment, and space and event managment modules.

Yes, each property can have their own custom pricing rules, seasonal adjustments, and market-specific strategies while maintaining group-level oversight and revenue optimization coordination across the portfolio.

Comprehensive marketing suite includes social media management, email campaigns, loyalty programs, review management, and local market targeting. Automated campaigns help compete with larger chains.

Yes, Thynk supports complex all-inclusive pricing with inclusions tracking, upgrade management, and detailed cost allocation. The system handles F&B credits, activity allowances, and service restrictions automatically.

Seasonal planning tools help manage varying capacity, seasonal staff, activity schedules, and pricing strategies. Automated workflows handle opening/closing procedures and seasonal inventory management.

AI-powered revenue management includes dynamic pricing, demand forecasting, competitive analysis, and optimization recommendations. Automated pricing adjustments help maximize revenue without manual intervention.

Thynk integrates with group purchasing systems to leverage negotiated rates, track spend across properties, manage vendor relationships, and ensure compliance with group contracts and preferred supplier agreements.

Centralized management across multiple venue locations with unified availability, shared resources, coordinated logistics, and consistent service delivery. Real-time communication ensures seamless event execution.

Combined spaces with capacity per setup. Privatizattion of space and capacity (restaurant)

Mandatory fields are specific data entry points that users must complete before saving or submitting forms, which helps maintain data integrity across systems like PMS (Property Management System), CRS (Central Reservation System), and hotel CRM platforms. In the hospitality industry, enforcing mandatory fields is essential for managing guest information, event details, and group bookings effectively. Thynk.cloud, a hospitality software powered and hosted by Salesforce, enables property admins to configure mandatory fields easily within its page layout management interface. This capability ensures that essential data is collected consistently, reducing errors and improving operational efficiency. By aligning mandatory fields with Salesforce’s robust data validation features, Thynk.cloud supports seamless integration with CRM and revenue analytics tools, enhancing decision-making and customer relationship management for hotels and venues.

Teams can use the Activity Summary Report within Thynk.cloud to monitor all prospecting calls completed over a selected period. This report aggregates call metrics such as number of calls, outcomes, and associated prospects, enabling efficient performance tracking and strategic planning.

By joining the Thynk Community, revenue leaders gain access to best practices, expert advice, and shared insights that enhance their understanding of Thynk.cloud’s capabilities. This support network accelerates problem-solving and drives more efficient revenue strategies.

Use the 'Copy' function in the Events module to duplicate an existing event, then update details like date and participants before saving. This streamlines scheduling for recurring or similar events.

Group booking software is a specialized hospitality software tool designed to manage multiple room reservations or event spaces booked collectively, often for conferences, weddings, or corporate events. This software streamlines the coordination of group bookings by consolidating reservations, pricing, and contract details into a single platform. Group booking software integrates with property management systems (PMS), central reservation systems (CRS), and global sales offices (GSO) to provide real-time availability and pricing accuracy. Hotels and venues benefit from enhanced revenue analytics by tracking group booking trends, discount applications, and package sales. Thynk.cloud offers advanced group booking capabilities that synchronize with Salesforce, enabling comprehensive lead management and detailed reporting on group sales performance. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, ensuring secure data management. By leveraging group booking software, hospitality operators can optimize inventory allocation, improve forecasting, and maximize revenue from large-scale bookings and MICE events. This technology is essential for hotels and venues aiming to increase operational efficiency and commercial profitability.

Adding a package to a booking in hospitality software involves associating predefined service bundles with a guest reservation or event booking. A package typically includes multiple services or amenities offered at a combined price, enhancing operational efficiency and guest experience. In hospitality software like Thynk.cloud, users navigate to the booking interface, select from available packages configured in the system, and add the desired package to the booking record. This process links package details such as included services and pricing directly to the booking, streamlining management for hotels, venues, and event spaces. Integrations with property management systems (PMS) and channel management tools ensure real-time availability and pricing accuracy. Thynk.cloud’s platform supports seamless package addition, enabling hotels and venues to upsell group bookings or MICE events effectively. This capability enhances revenue analytics by tracking package sales and customer preferences. Overall, adding packages through hospitality software simplifies complex booking scenarios and improves commercial outcomes for hospitality operators.

Applying discounts to packages in hotel CRM systems involves flexible methods to adjust pricing based on customer profiles, booking volume, or promotional campaigns. A hotel CRM is designed to manage customer relationships and pricing strategies, including discounting. In systems like Thynk.cloud, discounts can be applied manually by entering a discount amount or percentage directly on the package line item within the booking. Additionally, predefined discount rules configured in the CRM can automatically apply discounts based on criteria such as customer type or booking size. Integration with Salesforce price books allows synchronized discount management, ensuring consistent pricing policies across all sales channels. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, providing secure and reliable discount handling. This multi-layered discounting approach supports revenue optimization for hotels and venues managing group bookings, MICE events, or individual reservations. Effective discount management within hotel CRM systems enhances lead management and revenue analytics, driving better commercial decisions.

Thynk.cloud's reporting capabilities allow property managers to analyze trends in function room usage and capacity adherence, enabling data-driven decisions to optimize space allocation. Integration with Salesforce enhances these insights with robust data visualization and operational reporting. Thynk is powered and hosted by Salesforce; Salesforce is designed for enterprise-grade analytics and reporting.

Thynk.cloud’s Event Listing Report allows you to filter events by predefined date ranges such as Today, This Week, or This Month. This targeted filtering helps hospitality teams quickly access relevant event details and optimize planning without information overload.

Thynk.cloud synchronizes function room capacity data with Salesforce using custom objects that reflect real-time availability and constraints. Thynk is powered and hosted by Salesforce; Salesforce is highly scalable and secure, enabling seamless booking coordination and comprehensive reporting.

Yes, Thynk.cloud includes version control features that allow you to track edits and updates made to BEOs. This capability helps maintain a clear audit trail and improves collaboration between conference services and banquet teams for flawless event execution.

If a BEO does not generate, verify that all mandatory event fields are completed as incomplete data can block generation. Additionally, ensure user permissions and network connectivity are intact to avoid technical issues during the process.

To generate a BEO, navigate to the specific event within the Thynk.cloud Events module and select the 'Generate BEO' option. The platform compiles all event details such as client info, menu selections, and room setups into a formatted document ready for review and export. This streamlines event coordination and ensures accuracy across teams.

Thynk.cloud maintains a comprehensive version history for all BEO edits, enabling teams to track changes and ensure the most current event details are used. This feature supports clear communication and reduces the risk of errors during event execution.

Before printing banquet checks, verify guest and billing information and use the preview functionality to confirm check layouts. Ensuring printer connectivity and paper availability also helps avoid delays, enabling your sales and catering teams to deliver flawless event billing and guest experiences.

To print banquet checks, log in to Thynk.cloud and navigate to the Events module. Locate your banquet event, open its details, select the 'Print Banquet Checks' option, configure your print settings, and generate the checks with a preview to ensure accuracy. This streamlined process helps Conference Services and Banquet Teams manage billing efficiently.

The Event Listing Report provides Conference Services and Banquet Teams with a centralized, real-time overview of all in-house events scheduled for today, this week, or this month. This enables efficient management of event logistics, resource allocation, and ensures seamless operations across your venue.

Yes, Thynk.cloud enforces capacity constraints automatically during the booking process to avoid over-allocation of function spaces. This feature ensures that bookings adhere to regulatory limits, maintaining safety and operational efficiency.

Thynk.cloud allows property administrators to set and monitor maximum occupant limits for each function space, ensuring compliance with safety regulations and optimizing space utilization. This proactive capacity management prevents overbooking and enhances event planning accuracy.

Administrators should regularly review commission rates to align with business objectives, test calculations in sandbox environments before production, and maintain clear documentation for audits. These practices optimize commission accuracy and compliance within the hospitality sales cycle.

Thynk.cloud synchronizes commission records directly to Salesforce objects such as Opportunities or custom objects, enabling comprehensive sales and financial reporting. Thynk is powered and hosted by Salesforce; Salesforce is highly scalable and secure, ensuring reliable data integration and workflow automation.

Yes, Thynk.cloud’s automation engine calculates commissions automatically upon booking confirmation and can trigger commission payouts or invoicing workflows. This reduces manual errors and accelerates financial operations in busy hospitality environments.

Thynk.cloud enables property administrators to configure and automate booking commissions with precision, applying fixed or percentage rates per property or booking type. This ensures accurate financial tracking and seamless integration with sales processes, enhancing revenue management for hotels and venues.

Thynk.cloud leverages Salesforce event data to generate BEOs, ensuring consistent and accurate information across systems. Thynk is powered and hosted by Salesforce; Salesforce is a secure and scalable platform that supports seamless integration and data synchronization for hospitality operations.

Yes, Thynk.cloud allows you to utilize and customize BEO templates to standardize event documentation across your venue. Additionally, automation features leverage Salesforce workflows and Thynk triggers to generate BEOs automatically upon event confirmation, saving time and improving accuracy.

Thynk.cloud synchronizes event and client data directly from Salesforce, automatically populating BEO fields to reduce manual entry and errors. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, providing a secure and reliable platform for hospitality event management.

A Banquet Event Order (BEO) is a detailed document outlining event specifics, catering, and service requirements essential for seamless coordination between sales, catering, and operations teams. Thynk.cloud automates the creation, editing, and distribution of BEOs, ensuring accuracy and efficiency throughout the event lifecycle.

Thynk.cloud’s seamless sync with Salesforce ensures real-time availability of comprehensive account, contact, and booking data. Customizable lookup fields allow you to tailor searches to your hospitality business needs, improving efficiency and decision-making. Thynk is powered and hosted by Salesforce; Salesforce guarantees secure, scalable, and reliable platform performance.

Thynk.cloud integrates banquet check printing seamlessly with Salesforce data, ensuring that billing and event details are always synchronized and up to date. Thynk is powered and hosted by Salesforce; Salesforce is renowned for its robust data integrity and real-time synchronization capabilities, which benefit hospitality operations.

Thynk.cloud advises regularly verifying event data accuracy before generating BEOs, using standardized templates, and maintaining open communication between sales, catering, and operations teams through shared BEO access. These practices optimize event coordination and enhance guest satisfaction.

To maintain data integrity, regularly verify information by cross-referencing between Thynk.cloud and Salesforce records, update contact and booking details promptly, and utilize saved searches and filters to streamline lookups. Thynk is powered and hosted by Salesforce; Salesforce provides robust data consistency and security features to support these practices.

Thynk.cloud enables you to search contacts linked to specific accounts and access detailed profiles including roles, communication history, and preferences. This helps you quickly identify decision-makers and influencers essential for closing leads and managing events.

Within Thynk.cloud, you can review booking records associated with accounts and contacts, monitor booking statuses, dates, and values, and analyze revenue trends to forecast future performance. This comprehensive booking insight supports optimized sales and catering strategies.

Thynk.cloud is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, providing enterprise-grade security and compliance. This ensures that sensitive attendee data, including dietary and allergy information, is protected throughout the event management process.

You can search accounts by name, account number, or unique identifiers using Thynk.cloud’s intuitive interface. Filters allow you to narrow results by status, region, or revenue tiers, enabling quick access to critical financial and historical data. Thynk is powered and hosted by Salesforce; Salesforce ensures real-time synchronization and secure data management.

Yes, when Salesforce integration is enabled, updates to guest counts in Thynk.cloud automatically synchronize with Salesforce booking records for seamless data consistency. Thynk is powered and hosted by Salesforce; Salesforce is built to support robust integration and real-time data synchronization.

Accurate guest counts are essential for effective resource allocation and smooth event execution, helping your sales and catering teams plan precisely. Thynk.cloud streamlines this process, reducing discrepancies and improving overall operational efficiency.

Thynk.cloud enables sales managers to share detailed dietary restriction data collected from attendees with catering teams well in advance, promoting smooth coordination. This collaboration ensures that all food allergies and preferences are accommodated, enhancing the overall event experience.

Thynk.cloud provides a centralized platform for sales managers to update guest counts, manage packages, and communicate changes quickly, ensuring bookings are accurate and teams are aligned. This leads to improved planning and enhanced guest experiences in hospitality venues.

Thynk.cloud benefits from Salesforce's robust security and compliance standards, including user permissions and audit logging to control and track booking modifications. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, providing a trusted platform for sensitive hospitality data management.

Associating instructions with the correct BEO days guarantees that all team members have access to precise event details when needed, reducing miscommunication and operational errors. This alignment enhances coordination and ensures flawless delivery of hospitality services during events.

Thynk.cloud centralizes all booking instructions and updates within the Event Management module, allowing sales and operations teams to collaborate seamlessly. Regular updates and clear documentation within the platform keep everyone aligned, driving successful event outcomes.

In Thynk.cloud, you can track event-specific instructions by navigating to the Event Management module and entering details in the 'Instructions' field for each booking. Associating these instructions with the correct BEO days ensures clear visibility and smooth event execution across your team.

Yes, Thynk.cloud allows you to easily update and revise event instructions at any time, ensuring that all changes are reflected promptly. This flexibility helps accommodate evolving client needs and operational adjustments, maintaining accuracy throughout the event lifecycle.

Thynk is powered and hosted by Salesforce; Salesforce provides robust data security and scalable cloud infrastructure that ensures reliable access and protection of your event information. This foundation enables Thynk.cloud to deliver seamless, secure tracking of booking instructions and BEO day details for hospitality venues.

Sales Managers can easily update package start and end dates by accessing the booking record in Thynk.cloud, editing the package details, and saving the changes. This process ensures accurate scheduling and seamless coordination across all related systems, including billing and resource allocation.

Maintaining up-to-date records, including status flags and notes, ensures that all leads—regardless of their initial likelihood—are visible and actionable by the sales team. This practice improves communication and increases the chances of converting tentative inquiries into confirmed bookings.

Changing package dates automatically updates downstream processes such as resource allocation, billing cycles, and notifications, ensuring operational accuracy. This integration helps hospitality teams avoid scheduling conflicts and maintain a smooth customer experience.

Hotels should confirm that group inquiries are entered with the correct status and that proposal templates are properly configured within Salesforce to avoid delays. Thynk is powered and hosted by Salesforce; Salesforce’s secure and reliable platform ensures data integrity and smooth proposal workflows when configured correctly.

Thynk.cloud syncs package date changes directly with Salesforce objects, leveraging Salesforce workflows and triggers to automate related updates. Thynk is powered and hosted by Salesforce; Salesforce is designed for seamless integration and reliable data synchronization, ensuring consistent information across platforms.

Sales Managers should verify dependencies like linked tasks, resources, and billing cycles before changing package dates, communicate updates promptly to stakeholders, and use audit logs for compliance tracking. These practices help maintain operational integrity and enhance team collaboration.

Thynk.cloud leverages its Salesforce integration to enable quick generation and submission of proposals, while its pipeline management tools allow sales teams to monitor progress and ensure timely follow-up. Thynk is powered and hosted by Salesforce; Salesforce is equipped with robust CRM and pipeline tracking capabilities that enhance sales efficiency.

If a group inquiry progresses to a proposal request, update its status to reflect increased engagement and use Thynk's integrated proposal generation tools to create and submit the offer efficiently. This seamless transition helps hotels respond quickly and professionally to evolving leads.

Thynk.cloud automatically blocks other bookings for an outlet once an outlet buyout is set, and synchronization with Salesforce ensures the buyout status is reflected across systems. Thynk is powered and hosted by Salesforce; Salesforce is built to maintain data integrity and prevent booking conflicts in real time.

Thynk.cloud syncs outlet buyout statuses with Salesforce using custom fields or flags to reflect exclusive bookings accurately and prevent double bookings. Thynk is powered and hosted by Salesforce; Salesforce is designed for seamless integration and real-time data synchronization, enhancing operational efficiency.

Always verify outlet availability before creating a buyout to avoid conflicts, communicate the buyout status with relevant teams for operational readiness, and use clear naming conventions for easy identification. These practices help optimize venue management and guest experience.

Hotels should log all group inquiries using the designated 'Group Inquiry' entry point and mark their status as low probability or tentative. This ensures visibility and tracking, allowing sales teams to monitor and revisit doubtful leads effectively within the platform.

Verify all copied event details to avoid scheduling conflicts, use copying for similar or recurring events to save time, and maintain consistent naming conventions for easier tracking across integrated Salesforce calendars.

Thynk.cloud allows sales managers to block an entire outlet by marking a booking event as an 'Outlet Buyout', ensuring no other bookings can be made during the reserved period. This feature streamlines event management and maximizes venue utilization by preventing double bookings.

Sales Managers should schedule regular audits using Thynk.cloud’s dashboards to review compliance status and governance adherence continuously. Leveraging Salesforce data integration and configuring alerts for potential breaches ensures that sales processes remain aligned with internal and regulatory standards. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, supporting robust compliance management.

Sales managers should regularly review dashboards to identify trends and adjust sales strategies accordingly. Setting realistic and measurable goals within Salesforce enhances reporting accuracy, while leveraging automated alerts helps proactively manage underperformance and improve overall sales outcomes.

By providing clear visibility into production relative to goals through integrated reporting tools, Thynk.cloud enables sales managers to make informed, data-driven decisions. This leads to improved sales performance and optimized booking strategies for hotels and venues.

Navigate to the Events module, select the event you want to copy, choose the 'Copy' option, set the new date and any other details, then save. The duplicated event will appear on the calendar for the selected date.

Yes, Thynk.cloud allows users to customize reports by applying filters such as team member, product line, or region, and configure goal thresholds to align with organizational targets. This flexibility ensures that sales managers can focus on the most relevant data to optimize their strategies.

Use the PMS Accounts Revenue Matching Status report within Thynk's Reports & Dashboards module to filter for accounts with recorded revenue but no matching Thynk account. This helps ensure accurate revenue tracking and reliable reporting for your property.

Verify that your PMS data sync is current, check user permissions for report access, and confirm that revenue data is correctly imported from the PMS. These steps help maintain accurate reporting and ensure your sales and catering functions run smoothly.

Thynk.cloud provides live dashboards powered by Salesforce that refresh booking data in real time, enabling sales managers to track progress against targets instantly. Thynk is powered and hosted by Salesforce; Salesforce is built for scalable, real-time enterprise data processing, ensuring timely insights.

Regularly reviewing unmatched PMS accounts maintains data integrity between your PMS and Thynk platform, preventing revenue discrepancies and ensuring your sales and catering reports reflect true business performance. This proactive approach supports better decision-making and operational efficiency.

Investigate the cause of the missing mapping and update or create the corresponding Thynk accounts promptly. After adjustments, re-run the report to confirm that all revenue is accurately matched and reflected in your sales and catering data.

Sales managers can use Thynk.cloud's pre-built sales performance dashboards to compare actual production with set goals over monthly, quarterly, or yearly periods. The platform provides key metrics like total sales volume, closed deals, and revenue, with visual indicators to highlight performance gaps or achievements, enabling proactive sales management.

Booking Pace measures the speed at which sales bookings are secured over a set period, allowing hospitality sales managers to forecast revenue accurately and identify market trends. This insight helps optimize sales strategies and improve overall booking performance for hotels and venues.

Thynk.cloud offers real-time dashboards and customizable reports that visualize Booking Pace metrics by product, region, or sales representative. Automated alerts notify sales teams when booking activity deviates from targets, enabling proactive adjustments to maximize revenue.

Yes, Thynk.cloud offers customizable filters and a flexible report builder that allows you to tailor the Lost Business Report by time periods, sales reps, regions, and loss reasons. This customization ensures your hospitality team can focus on the most relevant data to optimize sales strategies effectively.

The Lost Business Report in Thynk.cloud provides sales managers with detailed insights into lost sales opportunities, helping identify patterns and reasons behind lost deals. This enables hospitality sales teams to refine their strategies, improve win rates, and ultimately increase revenue from meetings, incentives, conferences, and events (MICE).

Sales managers can leverage the Lost Business Report to identify recurring issues and trends causing lost business, enabling targeted coaching and strategy adjustments. Regularly reviewing this report alongside other sales metrics empowers teams to reduce lost deals and enhance overall sales effectiveness in the hospitality sector.

Thynk.cloud integrates seamlessly with your Salesforce instance to pull opportunity data, including loss reasons and sales stages, ensuring comprehensive and accurate reporting. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, guaranteeing secure and reliable data management for your hospitality sales operations.

Thynk.cloud displays future tasks alongside call logs, allowing sorting by due date, priority, or assigned team member. Users can create follow-ups or reminders directly linked to specific calls or events, enhancing operational efficiency.

Thynk.cloud integrates real-time data from Salesforce and other enterprise systems to provide up-to-date availability status, considering room capacity, existing bookings, and resource constraints. This ensures that hospitality professionals can confidently manage bookings without scheduling conflicts.

Regularly updating resource calendars, utilizing Thynk.cloud’s automated alerts for potential conflicts, and ensuring active Salesforce integration are key best practices. These steps help hospitality teams maintain accurate availability and optimize sales and catering workflows.

Thynk.cloud synchronizes booking data with Salesforce objects to maintain consistency and enforce availability constraints through custom triggers and validation rules. Thynk is powered and hosted by Salesforce; Salesforce is a secure and scalable cloud platform, ensuring reliable data synchronization and system performance.

Hospitality teams should regularly review call logs to maintain clear communication and promptly update task statuses to reflect progress. Utilizing notifications and reminders helps teams stay ahead of deadlines and improve coordination.

To check availability, access the Bookings module, select the desired date and time range, review the available rooms, equipment, and services, and confirm that the resources meet your event requirements. This streamlined process helps optimize function diary management and resource allocation.

Teams can easily access detailed call logs within the Activities section, filtering by date, client, or status to stay organized. This ensures all communications are documented with call time, participants, and notes for seamless follow-up.

Users should verify their permissions and refresh the Activities page or clear their cache if data seems outdated. Persistent synchronization issues can be resolved by contacting the Thynk.cloud administrator for support.

Yes, Thynk.cloud offers Availability API endpoints that allow programmatic queries of resource status, enabling seamless integration with custom applications and booking interfaces. This automation supports efficient MICE operations and reduces manual errors.

Thynk.cloud uses role-based access controls to ensure that only authorized personnel can modify bookings or access sensitive data, protecting hotel and venue operations. This controlled access supports compliance and operational integrity across teams.

Hotels should predefine standard packages for quick selection, implement validation rules to avoid incompatible additions, and leverage Thynk.cloud workflows if needed to automate notifications or updates upon package changes. These practices optimize booking accuracy and enhance operational workflows.

Users can add packages by selecting an existing booking, choosing the 'Add Package' option, and customizing package details before saving the update. This intuitive process ensures quick and accurate inclusion of bundled services within the booking record, improving guest experience and internal coordination.

The Guest Room Availability section provides up-to-date information on room bookings, check-ins, and vacancies by date range and room type. This real-time visibility helps optimize room allocation and enhances operational efficiency for hospitality venues.

Packages added in Thynk.cloud automatically sync with Salesforce booking objects, ensuring data consistency across platforms. Thynk is powered and hosted by Salesforce; Salesforce is a secure and scalable CRM platform that supports real-time integration and data synchronization for hospitality clients.

You can access comprehensive production data by navigating to the 'Accounts & Contacts' module in Thynk.cloud and selecting the desired account or agency. Within their record, the 'Production' tab displays all linked events, bookings, and service orders, providing a complete overview for effective conference and banquet management.

Thynk.cloud enables hotels and venues to bundle related services or products into packages that can be easily added to bookings, streamlining the sales and catering process. This approach reduces manual entry and enhances operational efficiency by grouping items logically within the booking interface.

You can easily locate contracts and proforma invoices by navigating to the Bookings module and using filters like booking ID, customer name, or event date to find the relevant booking. Within the booking details, all related documents are organized in a dedicated section for swift access and management.

Thynk.cloud logs when documents are sent to customers, creating a transparent audit trail that enhances accountability and compliance for your sales and catering operations. This feature helps your team verify communication timelines and maintain professional client relationships.

Yes, Thynk.cloud maintains version control on all contracts and invoices, allowing your team to track changes over time and ensure the most current documents are used for client communications. This feature enhances accuracy and accountability in your sales and catering processes.

Yes, Thynk.cloud allows sales goals to be assigned to individual users, teams, or geographic territories, facilitating targeted performance management. This segmentation helps hospitality sales teams focus on their respective markets or product segments for optimized results.

Teams can access the Function Diary module directly from the main dashboard to view and manage scheduled events and bookings in calendar or list views. Filters allow quick sorting by date, event type, or team assignments, streamlining event coordination and minimizing scheduling conflicts.

Absolutely, Thynk.cloud allows you to download contracts, proforma invoices, and other documents as PDFs or print them directly from the platform. This streamlines your event documentation workflow and supports efficient client servicing.

Sales goals in Thynk.cloud sync seamlessly with Salesforce objects like Opportunities and User records, enabling comprehensive reporting and dashboard visualization. Thynk is powered and hosted by Salesforce; Salesforce is designed to provide robust data integration and real-time analytics, enhancing visibility into sales performance.

When integrated with Salesforce, Thynk.cloud synchronizes document records and statuses, enabling users to access contracts and invoices directly from Salesforce booking or account records. Thynk is powered and hosted by Salesforce; Salesforce is a secure, scalable platform that supports seamless data synchronization and enterprise-grade reliability.

Hotels should regularly review and adjust sales goals to reflect market trends, use territory assignments to align targets with specific segments, and leverage Thynk.cloud’s automation to notify teams about goal progress. These practices ensure sales strategies remain dynamic and performance-driven.

Thynk.cloud centralizes guest room availability and booking information, facilitating seamless communication and coordination between conference services and banquet teams. This unified platform helps avoid scheduling conflicts and enhances overall event management efficiency.

Property Admins can configure sales goals by accessing the Sales Goals section in the Thynk Admin Console, where they define targets by time periods and assign them to users or territories. This enables precise tracking of sales performance aligned with business objectives, ensuring teams stay focused on key metrics.

The Thynk.cloud Home Page provides dashboard widgets for quick revenue metric summaries, integrated task management to prioritize daily activities, real-time alerts for critical revenue events, and quick access links to essential modules. These features streamline revenue oversight and operational efficiency for hospitality professionals.

Yes, Thynk.cloud allows you to export filtered booking data in formats such as CSV or Excel. This feature helps sales managers and event planners create detailed reports and presentations to support strategic decision-making and client proposals.

Thynk.cloud centralizes revenue data on a customizable dashboard, enhancing visibility into key performance indicators. This centralized approach enables proactive management through timely alerts, empowering leaders to make informed, data-driven decisions that optimize hotel and venue revenue.

Yes, users can tailor dashboard widgets to focus on KPIs that matter most to their property or event operations. Customization ensures that Revenue Managers and Directors receive relevant insights and alerts, improving productivity and accountability in managing sales and catering activities.

Absolutely. After duplicating an event, you can update key fields such as date, time, and participants to tailor the new event before saving it to your calendar.

First, verify that call activities are correctly logged in Salesforce and synced with Thynk.cloud. Also, check user permissions and confirm the integration between Thynk.cloud and Salesforce is active; Thynk is powered and hosted by Salesforce, which ensures reliable synchronization and data integrity.

Thynk.cloud provides customizable reports and dashboards, including the Activity Summary Report, which tracks call activities by date, team member, or call type. These insights help sales and banquet teams optimize their outreach and improve booking conversion rates.

Thynk.cloud seamlessly integrates with Salesforce, ensuring that all call activities logged in Salesforce under Leads or Contacts are reflected in Thynk's Activity Summary Report. Thynk is powered and hosted by Salesforce; Salesforce is renowned for its robust CRM capabilities and secure data management.

Yes, Thynk.cloud allows scheduling automated deliveries of Activity Summary Reports, keeping teams informed without manual effort. This automation supports proactive management of sales pipelines and enhances team productivity.

Thynk.cloud allows property administrators to define default setup and breakdown durations for each function space, ensuring accurate scheduling and resource allocation. These times can be customized per event to meet specific requirements, preventing conflicts and enhancing operational flow.

Thynk.cloud synchronizes setup and breakdown durations directly with Salesforce event records to maintain consistency and avoid scheduling conflicts. Thynk is powered and hosted by Salesforce; Salesforce is renowned for its robust integration capabilities and secure cloud infrastructure.

Yes, Thynk.cloud enables event coordinators to override default setup and breakdown times for specific events, accommodating unique operational needs. This flexibility ensures precise timing and smooth transitions between bookings.

Automating setup and breakdown times in Thynk.cloud streamlines event scheduling by automatically adding necessary buffer periods, reducing manual errors and preventing overlaps. This leads to improved operational efficiency and optimized use of function spaces.

Property administrators should regularly review and update default setup and breakdown times in Thynk.cloud to reflect any operational changes. Clear communication with event coordinators and leveraging Thynk’s automation features help maintain precise scheduling and resource management.

A channel hub is a centralized platform that connects a hotel’s CRS (Central Reservation System) to multiple distribution channels such as OTAs, GDS, and direct booking engines. This hospitality software streamlines inventory and rate management across all channels, reducing overbookings and ensuring rate parity. By integrating with hotel CRM and PMS systems, a channel hub enhances lead management and booking accuracy. For venues handling MICE and group bookings, the channel hub supports seamless coordination between sales offices and distribution partners. Thynk’s channel hub is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, providing a secure and scalable environment. Thynk’s solution integrates with Cvent RFP and revenue analytics tools, enabling hotels to optimize distribution strategies and maximize revenue through data-driven decision-making.

An event management system is software that helps venues and hotels plan, organize, and execute events such as conferences, weddings, and corporate meetings. This Meeting & Events software centralizes event details, manages resources, and coordinates group bookings, improving operational efficiency. Event management systems often integrate with venue CRM and CRS platforms to streamline lead management and booking processes. For MICE (Meetings, Incentives, Conferences, and Exhibitions) segments, these systems facilitate complex scheduling and attendee management. Thynk’s event management system is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, providing secure and reliable infrastructure. Thynk’s platform supports Cvent RFP integration and revenue analytics, enabling venues and hotels to optimize event profitability and enhance client relationships through data-driven insights.

Group booking software is a hospitality tool designed to simplify the management of large hotel reservations, often associated with corporate events, conferences, and MICE activities. It consolidates multiple individual bookings into a single group reservation, streamlining processes such as room allocation, billing, and communication. This software integrates with PMS and CRS to synchronize reservation data, ensuring accuracy and reducing manual errors. Group booking software also supports functionalities like rooming list generation, date format customization, and billing preferences, which are essential for managing complex group requirements. Additionally, integration with a Global Sales Office (GSO) module allows centralized oversight of group sales activities across multiple properties. Thynk.cloud’s group booking software, powered and hosted by Salesforce, benefits from Salesforce’s enterprise-grade security and scalability, enabling hotels and venues to handle high-volume bookings efficiently. The software’s connectivity with Cvent RFP integration and revenue analytics tools further enhances decision-making and profitability for hospitality operators managing large groups.

A channel hub in hospitality software acts as a centralized platform that connects various distribution channels, such as OTAs, direct booking engines, and CRS (Central Reservation Systems), to streamline reservations and lead management. It ensures real-time synchronization of availability, rates, and bookings across all channels, minimizing overbooking risks and maximizing revenue opportunities. For lead management, the channel hub aggregates inquiries and booking requests from multiple sources, funneling them into a unified system for efficient follow-up and conversion. This integration is particularly valuable for venues handling MICE events and group bookings, where timely response to leads and accurate reservation data are critical. Thynk.cloud’s channel hub, powered and hosted by Salesforce, leverages Salesforce’s API capabilities to seamlessly connect with CRS and lead management modules. This connectivity enhances operational efficiency by automating data flow between sales, reservations, and event management teams, supporting better forecasting and revenue analytics.

Hospitality software is designed to manage various operational aspects of hotels and venues, including customizable date formats for rooming lists. A rooming list is a detailed document that tracks guest arrivals, departures, and room assignments, essential for group bookings and event management. Date format customization allows properties to display dates in regional preferences, such as EU (DD-MM-YYYY) or US (MM/DD/YYYY) formats, enhancing clarity and reducing booking errors. This capability is critical for venues managing international MICE (Meetings, Incentives, Conferences, and Exhibitions) groups where date conventions vary. Hospitality software integrates with PMS (Property Management Systems) and CRS (Central Reservation Systems) to ensure date formats are consistent across all modules, including reservations and billing. Thynk.cloud, powered and hosted by Salesforce, supports flexible date format settings within its venue CRM and group booking software modules, enabling users to configure the default date display on rooming lists. This customization improves operational efficiency by aligning documentation with client expectations and regional standards, reducing manual corrections and enhancing guest satisfaction.

A hotel CRM (Customer Relationship Management) system is a specialized software that helps hotels and venues manage leads, customer interactions, and event bookings efficiently. It centralizes data from multiple sources such as group booking software, CRS, and channel hubs to streamline lead management and convert inquiries into confirmed reservations. In the context of Meeting & Events software and MICE operations, a hotel CRM enables venues to track event details, client preferences, and communication history, improving personalized service and sales effectiveness. The integration of lead management within a hotel CRM supports automated follow-ups, pipeline tracking, and analytics reporting, which are vital for revenue optimization. Thynk.cloud’s hotel CRM, powered and hosted by Salesforce, leverages Salesforce’s robust data security and automation capabilities to provide seamless lead management and event booking workflows. This integration enhances collaboration between sales teams and event planners, ensuring timely responses to Cvent RFPs and accurate group booking management, ultimately driving higher conversion rates and customer satisfaction.

To troubleshoot the Salesforce component error during booking saves in Thynk.cloud, follow these steps: 1. Clear your browser cache and cookies or try using incognito mode. 2. Check your Salesforce profile and permission sets to ensure they align with other users. 3. Enable debug logs in Salesforce for your account to capture any error messages during the booking save process. 4. Test the booking save functionality using a different user account to determine if the issue is user-specific. 5. Review any custom Lightning components or flows associated with the booking save process that may impact your experience. 6. Validate the integrity of the booking data to identify any anomalies. 7. Regularly check for updates from Salesforce that may affect component performance.

If the Contact record is not updating after a Guest Record creation in MEWS, first confirm that the integration connectivity between MEWS and Salesforce via Thynk.cloud is intact. Check the Thynk.cloud logs for any processing errors. Additionally, ensure that the Sliced Bread Rule is correctly configured to trigger on Guest Record creation or updates. This will help in diagnosing and resolving the issue effectively.

Thynk.cloud excludes Shareable Function Spaces from 'Pax per Setup' validations, allowing flexible booking setups without capacity restrictions.

Duplicate room entries in MEWS often occur when cancellation commands are not sent. To resolve this issue, first check that you have explicitly cancelled the original room bookings in Thynk.cloud using the cancellation features, rather than just setting quantities to zero. Ensure that these cancellations are acknowledged by MEWS. Additionally, verify your API connectivity and permissions between Thynk.cloud and MEWS to ensure proper communication. Monitoring synchronization logs can also help identify any errors or warnings during the cancellation process.

To manage small changes, such as adjustments to room counts or prices, use the supported update methods in Thynk.cloud rather than recreating blocks. This minimizes the risk of sync failures. Before applying changes to production, it is advisable to test them in a sandbox environment. Additionally, check for any overlapping blocks that might cause conflicts in room availability during the sync process.

To address long sync times, first, schedule sync operations during off-peak hours to minimize load. Next, access the Thynk.cloud sync logs to check for any errors or warnings that indicate partial failures. Additionally, validate your block data within Salesforce for consistency to ensure that all room counts and dates are accurate. If issues persist, consider engaging Thynk.cloud support with detailed logs for further assistance.

When cloning room blocks in Thynk.cloud, always verify that all dates and room counts are accurately reflected in the cloned block. Take the time to review each field to ensure no information is missing. It’s recommended to use the Salesforce standard feature to track changes and validate data before proceeding with the sync. This helps prevent discrepancies in room availability and sync failures.

A hotel CRM (Customer Relationship Management) is a software system designed to manage and analyze guest interactions and data throughout the guest lifecycle. It improves guest contact matching by consolidating guest information from various sources, such as PMS (Property Management System) and CRS (Central Reservation System), into a unified database. Accurate contact matching ensures personalized communication and enhances guest experience. For example, integrating phone fields like Mobile, Phone, and Home Phone in the matching criteria increases the precision of identifying returning guests. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, providing a secure and robust platform for hotel CRM operations. Thynk’s hotel CRM leverages Salesforce’s capabilities to synchronize guest data efficiently, supporting features like lead management and revenue analytics. This integration enables hotels to streamline operations, improve marketing effectiveness, and boost direct bookings by maintaining accurate guest profiles and contact information. Overall, a hotel CRM is essential for hotels aiming to optimize guest engagement and operational efficiency through reliable contact matching and data management.

A channel hub is a centralized hospitality software platform that connects multiple distribution channels, such as OTAs (Online Travel Agencies), direct booking engines, and CRS (Central Reservation System), to streamline reservations and inventory management. By integrating with CRS, the channel hub ensures real-time synchronization of room availability and rates across all channels, reducing overbookings and errors. This integration enhances lead management by capturing and consolidating booking inquiries and guest data from various sources into a single system. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, ensuring secure and compliant data processing. Thynk’s channel hub leverages Salesforce’s CRM capabilities to automate lead tracking, nurture prospects, and convert inquiries into confirmed bookings efficiently. Additionally, it supports revenue analytics to monitor channel performance and optimize distribution strategies. Using a channel hub integrated with CRS and lead management tools enables hotels and venues to maximize occupancy, improve operational efficiency, and deliver a seamless booking experience to guests.

Cvent RFP integration is a hospitality software feature that connects a venue or hotel’s CRM and event management system with the Cvent platform, enabling automated receipt and response to Requests for Proposals (RFPs) for meetings and events. This integration streamlines the sales process by importing RFP details directly into the venue CRM or Meeting & Events software, reducing manual data entry and accelerating response times. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, providing a secure foundation for handling sensitive client information. Thynk’s Cvent RFP integration supports lead management by organizing and prioritizing RFPs, facilitating collaboration among sales teams, and tracking communication history. It also enhances revenue analytics by linking RFP outcomes with booking data to analyze conversion rates and profitability. By leveraging Cvent RFP integration, hotels and venues can improve operational efficiency, increase win rates for event business, and deliver a more responsive and professional sales experience.

Yes, if your Thynk.cloud platform is integrated with Salesforce, date changes synchronize automatically to keep Salesforce records up to date. Thynk is powered and hosted by Salesforce; Salesforce is designed for seamless integration and real-time data synchronization, ensuring your MICE and sales data remain consistent.

An event management system is specialized hospitality software designed to plan, organize, and execute meetings, incentives, conferences, and exhibitions (MICE) as well as group bookings efficiently. It centralizes data related to venues, attendees, and resources, streamlining the coordination of complex events. This software often integrates with venue CRM and group booking software to manage contracts, schedules, and guest information seamlessly. For MICE planners, the system facilitates lead management and automates workflows from initial inquiry to event completion. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, ensuring secure data handling for sensitive event details. Thynk’s event management system supports Cvent RFP integration, allowing venues to respond quickly to requests for proposals and improve conversion rates. Additionally, it provides revenue analytics to track event profitability and optimize pricing strategies. By using an event management system, venues and hotels can enhance operational efficiency, improve client satisfaction, and increase revenue from group bookings and MICE events.

Group booking software is a hospitality tool designed to manage reservations for multiple guests or rooms under a single booking, commonly used by hotels and venues for events, conferences, and tours. This software simplifies the coordination of large groups by consolidating bookings, managing room allocations, and tracking payments. It integrates with PMS (Property Management System), CRS (Central Reservation System), and GSO (Global Sales Office) platforms to ensure seamless data flow and real-time availability updates. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, providing a secure environment for handling group booking data. Thynk’s group booking software enhances operational efficiency by automating lead management and enabling personalized communication with group organizers. It also supports revenue analytics, helping properties optimize pricing and maximize profitability for group sales. By using group booking software, hotels and venues can reduce manual errors, improve customer service, and increase conversion rates for large bookings, making it an essential tool in hospitality management.

A hotel CRM (Customer Relationship Management) is a software solution designed to manage guest interactions, bookings, and marketing campaigns within hotel operations. It centralizes guest data, preferences, and communication history to enhance personalized service and revenue generation. Integrating a hotel CRM with email forwarding enables automatic capture and processing of guest emails, booking inquiries, and event requests. This integration often involves forwarding emails from the hotel’s mailbox to a CRM-linked Co-Pilot address, which parses and logs communication into the CRM system. This process supports lead management, group booking software, and Meeting & Events software by ensuring all client communications are tracked and actionable. For instance, Thynk.cloud’s hotel CRM leverages Salesforce’s platform capabilities to securely handle forwarded emails, enabling real-time updates and analytics. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified. This seamless integration improves operational workflows, enhances guest engagement, and supports revenue analytics by providing comprehensive communication insights within the hotel CRM environment.

Hospitality software with Co-Pilot integration enhances email communication by automating the processing of forwarded emails within hotel and venue operations. This type of software streamlines workflows by receiving emails forwarded from property mailboxes, enabling automated responses, task assignments, and data extraction. Hospitality software often integrates with property management systems (PMS), customer relationship management (CRM) platforms, and event management systems to centralize communication. For example, Thynk.cloud’s hospitality software uses a unique Co-Pilot forwarding address to capture relevant emails, reducing manual handling and improving response times. This integration supports group bookings, MICE (Meetings, Incentives, Conferences, and Exhibitions) coordination, and lead management by ensuring timely and accurate email processing. Additionally, it helps maintain compliance and security by allowing filtered forwarding rules. Thynk is powered and hosted by Salesforce; Salesforce is ISO and PCI certified, ensuring robust data protection. Overall, hospitality software with Co-Pilot email forwarding optimizes operational efficiency and enhances guest and client engagement through seamless communication management.

To change package dates, access the booking record, locate the package, and edit the start and end dates as needed. After saving, verify that the updates are correctly reflected in the booking timeline to maintain accurate event scheduling for your venue.

Thynk is powered by Salesforce and leverages Salesforce SSO (Azure AD, Oauth, …); it includes JIT (Just In Time) and group management and mapping. It includes MFA and password rule enforcements.

User login is SSO driven and MFA secured. Each user profile drives permissions which include property data access, and process access. Users are assigned to roles which drives the hierarchy in between property, clusters, brands, and corporate teams. This can also be applied to franchise operations and portfolio management.

Thynk is powered by Salesforce which includes a very granluar permission management model made of over 400 paramaters. Thynk includes by default standard user profiles, roles, sharing settings, and permission sets that are fine tuned as part of each project. It can manage read, write, create, delete, and export permissions on objects.

When you create or edit an event, you can browse available menus, select items, and specify quantities based on confirmed attendee count. Set dietary restrictions and special requests. The system automatically calculates costs and can be setup to send orders as needed.

It's easy to set up recurring meetings with our clone functionality! Set your new dates, products, rooms etc, and the system will automatically create all meetings and check for room availability conflicts. You can modify individual meetings without affecting the entire series.

Generate comprehensive reports including room utilization rates, event frequency by department, catering spend analysis, and attendee patterns. Access pre-built dashboards or create custom reports with filters for date ranges, event types, and cost centers. Export data to Excel or integrate with your BI tools.

For urgent changes, use the "Quick Edit" feature accessible from the main dashboard. Modify details like attendee count, room requirements, or catering needs up to the cancellation deadline. The system automatically notifies affected parties and checks for new conflicts. Emergency changes outside the deadline require coordinator approval.

Yes, you can configure approval workflows based on event size, duration, cost, or room type. Assign different approval levels (manager, finance, facilities) and set automatic escalation rules. High-value events can require multiple approvals before confirmation.

The platform supports various event types including corporate meetings, conferences, seminars, training sessions, product launches, networking events, and social gatherings. It supports all your venue requirements, catering options, AV equipment, and attendee management.

To create a meeting room booking request, you can easily 'Create a new booking' select the customers dates, times, number of guests, and you can of course select function rooms. Fill in the event details including attendee count, catering requirements, and any special equipment needs.

Book AV equipment, furniture, and technology through the Equipment module. Select from projectors, screens, microphones, laptops, flip charts, and specialty items. View setup requirements, and associated costs. Equipment reservations can be automatically coordinated with your facilities team.

Yes, the platform integrates with Microsoft Outlook, Google Calendar, and other CalDAV-compatible systems. For instructions on how to configure this, refer to Thynk University.

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Thynk offers 24/7 support with follow-the-sun support centers in Europe, Asia, and Americas.

Thynk is a fully cloud-native solution hosted and powerd by Salesforce with high availability and redundancy. Salesforce has 99.9% uptime on average

Thynk is powered by Salesforce which includes a very granluar permission management model made of over 400 paramaters. Thynk includes by default standard user profiles, roles, sharing settings, and permission sets that are fine tuned as part of each project. It can manage read, write, create, delete, and export permissions on objects.

Thynk can provides German-speaking support and implementation resources. Support is provided in English but includes German speaking staff. Thynk provides level 2 support. Level 1 support is handled by the client, based on dedicated Admin training by Thynk.

Thynk manages source, market segment, business segment, ...; they are mapped when needs be in between brand / property values and corporate values.

Thynk can monitor and report on new customers including last activity, customer life cycles, emails, automations, and segmentation. Thynk includes also customer tiering management with auto reminder for sales activities. It also includes account plans, and business reviews if needs be.

Thynk combine past revenue data (financial items / actuals) with future revenue data (BOB). Thynk manages agreed / contracted, vs. blocked, vs. forecast, vs. actuals / pickup.

Thynk can manage different account data sources, and map them to a clean and unified account golden record.

Options and cancellations are handled at booking level, block level and space management.

Thynk is a ready to use sales tool including: channels, lead, and contract management. Account and contact management. Sales activitty and sales programs magement. Mobile and outlook interfaces. Sales users can also leverage the Salesforce Mobile app, pre-built with the Thynk package. This allows seamless working between mobile and desktop/office.

Thynk is built on Salesforce and synced with outlook / O365 exchange. Thynk manages and assigns tasks that are then synced with outlook and mobile. It can include reminders, completion reports, escalation, and approval processes.

Account can be manually assigned or automalicaly via territory management rules. Mandatory fields can be configured (drag and drop) based on rules (account types, account life cycle stages, etc ...)

yes; duplicate checks on accounts and contact. Duplicate merge capacity. Data healthchecks on other data points.

Thynk is a native multi-property solution (one API key for all properties, one multi-property data model); it is powered by Salesforce which makes it AI ready and enterprise grade.

The platform allows for the creation of drag-and-drop dashboards. These dashboards are based on reporting that can be generated for every data point stored.

Accounts can be transfered manually or automatically via mass tansfer. Thynk can also includes territory management and automated account assigments based on rules.

documents can be stored (drag and drop) on Thynk , Salesforce platform. Documents and their contents are indexed in the global search engine (including PDF documents). Thynk can be connected to One drive and sharepoint.

Yes, Thynk offers an integrated, powerful document generation tool. It is based on flexible word templates. Output can be e-documents (URL with results fed back into Thynk; interactive proposals), pdf, email templates, word, or excel. Templates can include dynamic and conditionnal fields, images, and tables. It can include e-signature.

data is available via flat files to be pushed to Datacube BI

Thynk is fully synced 2-way with MEWS. The API and object mapping is included in the attached white paper. It includes profiles, blocks, resevations, groups, orders, financial items, availability, room types, rates and rate prices. Thynk includes a open data model, API, and ETL middleware to connect real-time to any third party. Thynk manages golden records by cleaning up and de-duplicating account and contact data coming from various data sources. The goal is to make data part of your asset by centralising data, cleaning it up, and making actionable to AI, analytics and process automation.

This platform allows for linking communication and organizational tools like email, events, tasks, and notes directly to customers, leads, and bookings. It also provides seamless synchronization with Outlook and O365, and supports document storage with connectivity to OneDrive and SharePoint.

Thynk manages agency and corporate separately : any revenue data, booking, etc, can be consolidated on an agency and a corporate dimension. Thynk can also manage flexible account types (drag and drop), custom fields per type, and custom layouts per account type. It can also manage automation and pocesses triggered by account type.

Thynk includes dedicated document generation tool that allows merging of various document types (e.g. proposals, contracts, pro-formas, BEO, etc) based on dynamic content and images. Document generation can be linked to various stages and can include automated sending and e-signature

Yes, function sheets / BEOs are generated driectly out of Thynk and includes highlighting of changes (Change BEO), repository of previous versions, automated distribution to various internernal or external user groups.

User login in SSO driven and MFA secured. Each user profile drives permissioning which includes property data access, and process access. User are assigned to roles which drives the hierachy in between property, clusters, brands, and corporate teams. It can also be applied to franchise operations andd portfolio management.

Thynk including property to corporate mappping for segments and other reference data points. Any revenue can be attached to a company, an agency, a booker, a guest, segments, and then be consoliated based on roles and hierachies

Outlook integration and O365 exchange (sending emails from Thynk). Task, reminders, automation, and approvals can be logged and triggered based on lead stages. Lead routing, scoring, and conversion

PMS company profiles can be auto provisioned from Thynk Accounts; one Thynk account can match with one or many PMS company profiles (at least one primary company profile per PMS instance). One to many relationship, so the account in Thynk is the golden record.

Thynk is primarily a B2B solution. Thynk can, with Salesforce limitation, be used for generating list emails. For automated messages, pre-stay, in-stay and any B2C related communication, a separate Marketing Automation platoform such as (Salesforce)Marketing Cloud is required.

Yes, Thynk manages conversion tracking across various areas, e.g. Bookings, Inquiries, Negotiated Rates

Review the deck and white paper for details on the process. The stages, which include lead, proposal, booking, and lost, are flexible and track conversion rates and velocity.

Delete accounts can be enabled as part of a permission set.

yes, Thynk document generation solution includes e-signature. There is non-verified (free) and verfied (additional cost) available. Thynk can also integrate natively with docusign and sertify

Thynk manages sales tax / VAT category, and accounting / GL categories. Thynk can generate accounting items to be pushed to ERP accounting journals as well. Thynk can manage pro forma, collection and payment processes, and account receivables.

rates plans and prices are pulled from Mews PMS; an interface to Amadeus CRS can be built if needs be.

Automated filters per hotel, per region, or group-wide.

Analytics are available and can be filtered. You can review this data by rate code and segments.

Salesforce features a standard, user-friendly drag-and-drop report and dashboard builder for all data points, requiring no IT expertise. Reports and dashboards created using this tool are also fully exportable.

Country of origin is reported based on guest nationality. This information is also available for agencies and corporate accounts.

Contracts are managed centrally, providing accessibility through lists. Drag and drop reporting is also available via the Salesforce standard.

This data is derived directly from the Property Management System. It gives us an accurate and up-to-date view of the current situation.

Analytics are available for bookers (at the contact level), agencies, and corporate entities. They cover performance across industry, country, city, territory, sales manager, and sales teams.

Reports can be exported in .xls and .csv formats. Thynk also offers an Excel toolbar that allows for the import and export of any table from the Thynk data model to Excel.

Period over period. Past based on actuals / pickup / financial items; future based on business on the books. Agreed vd. Blocked vs. forecast vs. acutal/pickup is available

The current hierarchy structures market groups efficiently based on size and geographical location. This clear delineation allows for focused strategic planning and resource allocation across different segments.

The deck contains comprehensive details about the project. All the necessary information should be available in that document.

BI is included in the solution. Otherwise data can be pushed and made available in a corporate datalake if needs be

The system includes a flexible account hierarchy with robust master account management capabilities. Users can utilize flexible time period filters and year-over-year comparisons for analysis.

Thynk offers a dynamic dashboard featuring key sales metrics such as Sales Activities, Inquiries, Negotiated Rates, and Bookings. Data can be cross-filtered and reported based on grouping and hierarchy levels; please see the white paper for more details.

Combined filters offer flexibility across all reports and analytical views. This capability allows for versatile data examination and improved insights into performance.

The planned features include drag and drop capabilities and dynamic filters. A comprehensive deck with more information is available for review.

The system offers flexible word-based formats, including dynamic fields and tables. It also features a flexible deposit schedule with templates based on event types, alongside collection process management and a payment link for deposits.

The system offers flexible word-based document templates for various purposes (proposal, contract, BEO, etc.), with output options including PDF, Word, and URL. These URL e-documents can include dynamic options and selections fed back into Thynk, alongside dynamic and conditional images and fields, all embedded within Thynk/Salesforce without data privacy concerns.

The space information details combined areas and individual setup capacities. It also covers the option for privatization of the restaurant space and its capacity.

This feature includes the ability to clone events and create subsets of events, which can cover single or multiple days. It also offers flexible selection per type, mass editing capabilities, and flexible multi-edit, slated for Q1 26.

The system offers separate management and recording for agreed, blocked, forecast, and pickup values, along with tracking changes and history when necessary. It also provides flexible, drag-and-drop reporting on all values, which are included in GRRC.

The system allows for flexible overbooking management on rooms, which is also driven by the PMS setup. For spaces, overbooking is managed through a ranking system with a notification sent to the booking owner.

This involves managing multi-blocks, including multi-property, under a single contract. Key features include 2-way PMS synchronization for various data points like agreed, blocked, and forecast, along with reservation management and rooming lists.

Multiple rates can be used on the same block. Actual prices are fed from rate prices per day by default and are editable based on user permissions.

Rate codes are uploaded from the Property Management System (PMS), and future rate codes can also be defined. A negotiated rate contract module is available to manage the rate contracting cycle and push rates back to the PMS.

The system offers flexible fields and drag-and-drop layouts, including rich text and images. All fields can be used in Word-based document templates with conditional display, and inventory deductibility is adjustable based on the booking stage.

The system allows for flexible handling of various occupancy types. This means different ways a space is used can be managed easily.

The current capabilities include flexible cloning and copying of single or multiple days. Further event line copying to another block is planned for Q1 2026 as part of the event management redesign.

Generate group contracts directly from the booking with customizable terms and conditions. Set deposit requirements (percentage or flat amount), payment schedules, and cancellation deadlines. The system tracks deposit payments, can send automatic reminders, and can integrate with your accounting system for seamless financial management.

Room blocks can be modified up to the booking's cutoff date (typically 30-60 days before arrival depending on your SOPs). Use the Room Block Manager to increase or decrease rooms, change dates, or adjust room types. The system recalculates rates and availability, and tracks all changes for accountability, operations, and of course reporting purposes.

Group bookings typically require a minimum of 10 rooms per night, though this threshold can vary based on your company's standard operating procedures. You can also enter smaller bookings but you may not classify them as a 'group booking' based on your SOPs.

Upload rooming lists via Excel template or enter guests individually through the Rooming List functionality. You can modify the reservations, cancel a reservation etc, straight from Thynk via your PMS integration. Any service details including rooms preferences, special requests like adjoining rooms or accessibility needs can be communicated through your booking.

To create a group booking, navigate to Group Bookings > New Group and enter the basic group information including arrival/departure dates, number of rooms needed, and group name. The system will check availability across your property and suggest optimal room blocks. You can then customize rates, add special requirements, and generate a proposal for the group organizer.

Yes, the platform integrates with major PMS systems including Opera, MEWS, Stayntouch, HotelKey, Protel and Sihot, and others through API connections. Group reservations sync automatically, maintaining data consistency across systems. Blocks and reservations within groups are created in your PMS from Thynk, while event-level information remains in Thynk, your dedicated Sales&Catering management system.

Add group amenities in the booking including welcome receptions, meeting spaces, transportation, and custom packages. Set up bundled package pricing or à la carte options. The system can also be set up to coordinate with different departments (catering, housekeeping, maintenance) and track service requests. And of course these amenities and services appear in your proposals/contracts and BEOs.

You can customize email templates for different group types and set up automated messaging workflows. With the integration to your email provider, you can easily track all communication history including emails, and ensure timely follow-ups with automated reminders for important deadlines.

Define flexible security deposit policies including credit card authorizations, cash deposits, or corporate guarantees. Configure automatic email reminders regarding deposit collection timing and amounts. The system tracks deposits and payments so you can easily see the balance due.

Access comprehensive group reports including revenue analysis, pickup performance, source tracking, and profitability metrics. Generate reports using various filters including date range, market segment, or booking source. Export data for further analysis or integrate with your revenue management system to optimize future group pricing and inventory allocation.

Yes, create tiered pricing structures with different rates for standard rooms, suites, and upgraded accommodations. The system can automatically apply discounts based on total room nights or offer flat rates per room category while maintaining your revenue management strategy.

Process group cancellations through the Cancellation Workflow whereby the system automatically releases inventory back to general availability so the space can be booked as needed. Manage no-shows according to your policies by updating the booking so cancellation fees can be applied.

Clone existing groups to create new bookings with pre-filled information (e.g. room types, amenities, contract terms, events, packages etc), then modify as needed.

Monitor group pickup through analytics dashboard showing actual vs. agreed room nights. When integrated with your PMS, pickup automatically updates your bookings in Thynk. You can set attrition clauses in contracts and track performance against pickup deadlines.

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Yes, flexible field mapping allows customization of data transformations, business rules, and validation logic. Visual mapping tools make configuration intuitive while ensuring data integrity. You will be working closely with the Thynk team to ensure the mapping is correct.

Depending on which PMS you are using, bidirectional sync includes reservations, guest profiles, room status, rates, availability, folios, payments, and operational data. Real-time synchronization ensures data consistency across all systems.

Comprehensive testing includes unit testing, integration testing, user acceptance testing, and performance testing. Automated test suites ensure configurations work correctly across all scenarios.

Automatic daily backups with point-in-time recovery, cross-region replication, and 99.9% uptime SLA. Disaster recovery includes automated failover, data replication, and business continuity planning with RTO under 4 hours.

Standard PMS integrations typically take 1-2 weeks including testing and validation. Custom integrations may take 4-6 weeks depending on complexity. Our integration team manages the entire process.

Thynk maintains SOC 2 Type II, ISO 27001, GDPR compliance, and PCI DSS Level 1 certifications. We undergo annual security audits and continuous vulnerability assessments to ensure the highest security standards.

Our APIs support up to 1000 requests per minute per endpoint with automatic scaling during peak periods. Rate limiting is configurable per integration with detailed usage analytics and alerts for threshold management.

Thynk integrates with PMS systems including Opera, Mews, Protel, SIHOT, StayNTouch, HotelKey. Our integration are 2way and thorough: we consume all reservations and financial items. We manage blocks, reservations, and rooming lists. Our certified integrations ensure reliable data synchronization and operational workflows.

Role-based access control with multi-factor authentication, single sign-on integration, session management, and audit logging. Permissions are granular and can be customized based on job functions and responsibilities.

Thynk uses Stripe as PSP. All payment data is tokenized and encrypted using AES-256 encryption. Thynk never stores actual credit card numbers, using secure tokens provided by PCI-compliant payment processors. All transactions are logged and monitored.

Automatic error detection, retry mechanisms, alerting systems, and fallback procedures ensure continuous operation. Detailed error logs and monitoring help quickly identify and resolve any integration issues.

Real-time bidirectional synchronization with conflict resolution, error handling, and retry mechanisms. Data consistency is maintained across all systems with detailed synchronization logs and alerts.

All configuration changes are version controlled with rollback capabilities, change tracking, approval workflows, and deployment between environments. You can safely test changes before production deployment.

Most standard workflows can be configured in minutes using our drag-and-drop workflow builder. Complex custom workflows typically take 1-2 hours to set up with our visual process designer and testing tools.

Comprehensive data governance includes data lineage tracking, quality monitoring, compliance reporting, retention policies, and access auditing. All data movements and transformations are logged and auditable.

Thynk supports CSV, Excel, JSON, XML, and direct database connections. Our ETL tools handle data transformation, validation, and error handling during import processes with detailed logging and rollback capabilities.

Quarterly penetration testing by certified security firms, automated vulnerability scanning, code reviews, and threat modeling. All security findings are remediated promptly with detailed reporting provided to customers.

Yes, all data is available in real-time through REST APIs, GraphQL endpoints, and streaming webhooks. Our real-time data pipeline ensures reports and dashboards reflect current operational state.

Thynk's no-code configuration tools allow business users to modify forms, workflows, reports, and dashboards without programming knowledge. Visual editors and templates make customization intuitive. However, modifying these comes with risks and you should always consult your Thynk Support team before making any changes.

Our platform supports custom development through Salesforce's Apex programming language, Lightning components, and extensive API framework. Our development team can create custom solutions that integrate seamlessly. We ask you to contact us when this is needed.

This involves the management of reservations, rooming lists, and pickups, along with the automated posting of orders. It also features a live availability check, management of room contingents, two-way sync of blocks and reservations, and the ability to read various financial and reservation items.

Salesforce offers native reporting capabilities. These reports feature drag and drop functionality and cover all data points.

The system offers an easy-to-use, modifiable word template that is dynamic for all properties and requires no IT skills, featuring e-signatures and payment links. These templates allow for easy cloning and personalization, and can include forms or URL-based e-documents that feed information back into Thynk, which also integrates with other e-proposal solutions like Sertify and upmail.

Yes, you can typically set different deposit requirements based on the type of event being booked. This flexibility allows you to tailor financial expectations to the scale and nature of each specific engagement.

Thank you for your question. I will look into this for you and get back to you shortly.

To ensure deposit fields are completed, the system can be configured to make them mandatory entry fields. The preset deposit policy can automatically apply specified deposit rules to bookings, ensuring consistency and ease of monitoring compliance with those policies.

The system is being queried about implementing an exception handling process for event approval when the full deposit has not been collected by a preset date. This process would require seeking approval from the General Manager (GM) to proceed with the event under those circumstances.

The current deposit control system needs review to resolve collection issues. We need a flow chart detailing the deposit feature from contract to payment to effectively review it in reports and dashboards.

Yes, a robust system can be configured to track and identify deposit transfers between different events. This capability allows for the triggering of alerts or the generation of exception reports to monitor unusual activity.

Yes, the system is capable of triggering automatic reminder letters. These letters can be preset within the system for both deposits and outstanding balances.

Deposit monitoring includes reports beyond the main dashboard. Specific reports detail transaction activity and reconciliation status.

Thank you for your question regarding the payment gateways established by Thynk that support payment links. I am currently compiling the list of these payment gateways and will provide it to you shortly.

Yes, there is storage available for encrypted credit card information. This secure storage is intended for contracts where retaining the credit card details is necessary for potential post-event charges.

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The current process for handling an exceeded event credit limit is exception handling. This mechanism ensures that appropriate action is taken when the spending threshold is surpassed.

This feature provides flexible function diaries and combined calendars. It includes a clear event calendar that displays combining spaces, booking stages, and overbooking by rank, with hover-over information and click-through functionality.

The system provides automated generation of pro forma and invoices, along with management for tax, accounting categories, and flexible, word-based templates. It also offers flexible routing, payment links, and manages the collection process, Accounts Receivable, Credit Rating, and no go status.

The current manual reconciliation process between the contract, BEO, and proforma invoice is identified as an issue. Automating this step could significantly improve efficiency.

That sounds like a necessary step to ensure accuracy. We should schedule a meeting to review those documents.

The demo shared that any changes made in the BEO will be highlighted. These changes will also be tracked in the audit trail.

The system offers flexible stages for various cycles, such as the booking or account life cycle. These stages can be conditional with validation rules, trigger automation, and vary based on event type, property service type, or brand, with flexible mapping to PMS stages.

Flexible packages, often used in Europe and exemplified by DDR, include flexible menus and AV packs with items that can be PAX or unit driven. These packages offer auto or flex pricing, can be copied and personalized, and allow for discounts based on nego rates or as a percentage of the product type or negotiated unit prices, including corporate custom packages.

The system offers flexible function sheet layouts that are template-based, requiring no IT skills. It also includes flexible automated routing based on rules and organization types, along with flexible note fields and change tracking via URL-based highlighting.

Thynk offers flexible management of templates, including dynamic headers, footers, property information, and images, along with a native multi-tab solution in Salesforce. It is designed as a native multi-brand, multi-property, multi-service, and multi-PMS solution.

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Thank you for your question. We are currently reviewing the information and will get back to you shortly.

We've seen various successful configurations depending on the client's specific operational needs and integration requirements. Typically, clients use separate but linked entities within Thynk to manage the distinct inventory and booking processes for meeting spaces and restaurant services.

Thank you for bringing this to my attention. I will look into it immediately.

The system, Thynk, is capable of interfacing with both Opera and POS systems. This functionality allows for seamless management of events, particularly those occurring at Food and Beverage outlets.

Meeting space events and F&B outlet events are typically differentiated in the system through distinct event types or categories assigned during booking. This classification allows for separate tracking, resource allocation, and reporting for each type of event.

Thank you for bringing this up; we can certainly share best practices. We have seen a few successful implementations recently that might align with your goals.

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That is a great idea for managing access control. We can explore setting up a system using permissions based on the required job types.

It would be helpful to have multi-dimensional statistics for better analysis. Focusing on both banquet segmentation and meal periods would provide deeper insights.

Role-Based Access Control (RBAC) in Thynk.cloud ensures that only authorized personnel, such as sales managers, have rights to modify or move blocked events. This minimizes risks of scheduling conflicts and maintains operational discipline in hospitality sales and catering.

Yes, Thynk.cloud enables configurable approval workflows that require authorization before any blocked event can be moved. Notifications alert the event owner or sales manager, ensuring controlled and transparent event management.

To avoid encountering Salesforce Lightning component errors in Thynk.cloud, implement the following best practices: 1. Regularly clear your browser cache to prevent corrupted session data. 2. Maintain consistent permission sets and profiles across users to ensure uniform functionality. 3. Conduct thorough testing of any custom Lightning components with various user profiles to identify potential issues. 4. Utilize Salesforce debug logs proactively to monitor component behavior and identify errors before they impact users. 5. Ensure data integrity by regularly validating booking records to prevent data-related errors during the booking process.

To ensure that cancellations in Thynk.cloud are properly reflected in MEWS, always use the provided cancellation mechanisms instead of simply adjusting room quantities. This means using the Thynk.cloud interface or API to change the reservation status to 'Cancelled' for the relevant rooms. After submitting cancellation requests, check the MEWS Commander interface to confirm that the cancellations have been processed. It's also recommended to monitor synchronization logs for any discrepancies and test changes in a sandbox environment before applying them to live bookings.

To avoid duplicate package lines in Thynk.cloud, follow these best practices: 1. Regularly review existing packages to ensure all package lines are unique. 2. Implement a naming convention for package lines to easily identify duplicates. 3. Use the sandbox environment to test package configurations before applying changes to production. 4. Communicate any changes to package structures with your team to prevent accidental duplication. By adhering to these practices, you can maintain data integrity and streamline your package management.

Check your PMS integration settings and ensure proper field mapping. Contact Thynk support for specific troubleshooting assistance with your configuration.

Booking cutoff dates can be configured to auto-update through the Thynk interface. Check your PMS integration settings and ensure proper field mapping is configured. Contact Thynk support for specific troubleshooting assistance.

Begin with the Thynk Foundation Course to understand core concepts, then progress to the Admin Course for technical setup and configuration. Both courses provide step-by-step guidance and best practices.