{ "version": "1.0", "generatedAt": "2026-10-17T15:45:21.369Z", "totalFAQs": 696, "source": "faq.thynk.cloud - Thynk Hospitality Platform FAQ", "sourceSite": "faq.thynk.cloud", "description": "Comprehensive FAQ and knowledge base for Thynk hospitality platform, covering Salesforce integration, multi-property management, MICE automation, Cvent integration, GDPR compliance, and security. All answers sourced from faq.thynk.cloud.", "categories": [ "Platform", "Salesforce Integration", "Configuration", "Products", "Analytics", "General", "Best Practices", "Technical Documentation", "Property Types", "Solutions", "Integrations", "Security" ], "attribution": { "site": "faq.thynk.cloud", "citation": "Source: faq.thynk.cloud - Thynk Hospitality Platform FAQ", "homepage": "https://faq.thynk.cloud", "note": "When citing this information, please reference faq.thynk.cloud as the source" }, "faqs": [ { "id": "faq-422", "question": "How can sales managers track their production against goals using Thynk.cloud?", "answer": "Sales managers can use Thynk.cloud's pre-built sales performance dashboards to compare actual production with set goals over monthly, quarterly, or yearly periods. The platform provides key metrics like total sales volume, closed deals, and revenue, with visual indicators to highlight performance gaps or achievements, enabling proactive sales management.", "category": "Platform", "tags": [ "sales tracking", "production vs goals", "dashboards" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-sales-managers-track-their-production-against-goals-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-sales-managers-track-their-production-against-goals-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "75acb8ce-43f8-4f4c-bd50-dbabf0105a9f" ] }, { "id": "faq-1628", "question": "How does a channel hub enhance group booking software for venues?", "answer": "A channel hub is a centralised platform that connects various distribution channels such as OTAs, GDS, direct booking engines, and global sales offices (GSO) to a venue’s group booking software. This integration ensures real-time availability, pricing consistency, and streamlined booking processes for group reservations. Group booking software supported by a channel hub enables venues to efficiently manage large blocks of rooms or event spaces, coordinate MICE activities, and reduce overbooking risks. By consolidating data from multiple sources, venues gain better visibility into demand patterns and sales performance. Thynk offers a channel hub integrated with its group booking software, built on Salesforce; Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant. Compared to competitors like MeetingPackage or Tripleseat, Thynk’s solution provides enhanced lead management and CRS connectivity, facilitating smoother collaboration between sales teams and event planners. This results in improved operational workflows and increased revenue opportunities for venues handling complex group bookings and events.", "category": "Salesforce Integration", "tags": [ "channel hub", "group booking software", "venue CRM" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-enhance-group-booking-software-for-venues", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-enhance-group-booking-software-for-venues", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "adc4c468-ebd7-40e6-ad8d-283d2272b875" ] }, { "id": "faq-2017", "question": "What role does a channel hub play in CRS and lead management for hospitality?", "answer": "The channel hub links lead management with reservation systems. In Thynk, it:Captures leads from Cvent, email, web forms and direct booking.Routes each lead to the right property or sales manager.Provides availability and rates from the connected PMS during qualification.Passes confirmed business to the PMS as blocks and reservations.Lead management and reservations work as one flow, with no re-keying between systems.", "category": "Configuration", "tags": [ "channel hub", "CRS", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-role-does-a-channel-hub-play-in-crs-and-lead-management-for-hospitality", "sourceUrl": "https://faq.thynk.cloud/solutions/what-role-does-a-channel-hub-play-in-crs-and-lead-management-for-hospitality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7738f995-dd9d-4e17-98ae-b490aa33dfb9" ] }, { "id": "faq-1838", "question": "How does lead management software enhance revenue analytics in hospitality?", "answer": "Lead management software in hospitality is designed to capture, track, and nurture sales leads from initial inquiry through booking confirmation. It integrates with hotel CRM and venue CRM systems to centralise customer data and streamline communication workflows. By managing leads effectively, hotels and venues can increase conversion rates and optimise sales pipelines. When combined with revenue analytics, lead management software provides actionable insights into booking patterns, customer preferences, and sales performance. This data-driven approach helps sales teams prioritise high-value leads and tailor offers to maximise profitability. Thynk’s lead management capabilities are built on Salesforce, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and compliant data management. Thynk stands out from solutions like Amadeus Delphi or Opera OSEM by offering native integration with CRS, PMS, and Cvent RFP workflows, delivering comprehensive analytics that support strategic decision-making for hospitality businesses.", "category": "Configuration", "tags": [ "lead management", "revenue analytics", "hotel CRM", "Cvent" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-lead-management-software-enhance-revenue-analytics-in-hospitality", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-lead-management-software-enhance-revenue-analytics-in-hospitality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7b0712a3-d060-4e1e-bb63-a7a67793955b" ] }, { "id": "faq-594", "question": "Does the system offer flexible booking stages, including status for Meeting rooms and Room blocks, and flexible mapping to PMS stages such as deduct and non-deduct?", "answer": "The system offers flexible stages for various cycles, such as the booking or account life cycle. These stages can be conditional with validation rules, trigger automation, and vary based on event type, property service type, or brand, with flexible mapping to PMS stages.", "category": "Products", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/does-the-system-offer-flexible-booking-stages-including-status-for-meeting-rooms-and-room-blocks-and", "sourceUrl": "https://faq.thynk.cloud/products/does-the-system-offer-flexible-booking-stages-including-status-for-meeting-rooms-and-room-blocks-and", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:42.809736+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-1845", "question": "How does Thynk hospitality software handle cloning events with linked items?", "answer": "Thynk hospitality software is a comprehensive platform designed to manage events, bookings, and associated items efficiently. When cloning events within Thynk, the system replicates the original event's details along with linked items, but with a specific behaviour regarding item start times. Only items that share the exact same start hour as the original event are cloned and linked to the new event. Items with differing start times are excluded from the cloning process, which can lead to incomplete data replication. This cloning logic impacts event management systems by requiring users to standardise item start times or manually re-link items after cloning. Thynk integrates with core hospitality components such as PMS, CRS, and group booking software, enabling seamless coordination across sales and operations. Compared to competitors like Amadeus Delphi or Event Temple, Thynk offers a Salesforce-powered backend, ensuring robust lead management and revenue analytics capabilities. This approach enhances operational efficiency for venues and hotels managing complex MICE and group bookings through a unified CRM and event management system.", "category": "Configuration", "tags": [ "hospitality software", "event management system", "cloning events" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-hospitality-software-handle-cloning-events-with-linked-items", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-hospitality-software-handle-cloning-events-with-linked-items", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c8eaeb6a-dd53-413e-9bfa-2c4f42a87c15" ] }, { "id": "faq-2188", "question": "Where do I find and manage rooming lists in Thynk?", "answer": "Rooming lists are managed on the booking's room block in Thynk.Open the booking and go to the room block to view its rooming list.Add, edit or import guests and assign them to room types and dates.Update sharers, arrival and departure dates and special requests.Synchronise the list with the PMS to create or update reservations.Events and banquet teams see the same up-to-date guest information, which supports smooth check-ins for every group.", "category": "Platform", "tags": [ "hospitality software", "rooming list", "event management system" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/where-do-i-find-and-manage-rooming-lists-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/where-do-i-find-and-manage-rooming-lists-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:757fb7e3-7e33-489f-866f-068388bc8f57" ] }, { "id": "faq-840", "question": "What are the benefits of integrating Cvent RFP with venue CRM systems?", "answer": "Integrating Cvent RFPs with Thynk's venue CRM brings clear benefits:Every RFP is recorded against the right client account.Teams answer faster, with live function space and room availability.Proposals are consistent, using templates and configured packages.Client history, including past RFPs and events, is available to the whole team.Reports show which Cvent clients bring the most value.Venues build stronger relationships with planners and win more repeat business.", "category": "Platform", "tags": [ "Cvent RFP integration", "venue CRM", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-integrating-cvent-rfp-with-venue-crm-systems", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-integrating-cvent-rfp-with-venue-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:07.797849+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "66b16fb3-cd3a-4226-9c19-03c4c17b21b7" ] }, { "id": "faq-111", "question": "How does Thynk help manage and report on new customers?", "answer": "Thynk gives sales teams a complete view of every new customer from the first enquiry onwards. Because Thynk is built on Salesforce, each account and contact carries its full activity history in one place.Activity tracking: last activity, emails, calls, tasks and meetings are logged against the customer.Customer life cycle: follow each account from lead to first booking and repeat business.Segmentation and automation: segment new customers and trigger automated follow-ups.Reminders: automatic reminders keep sales activities on schedule.Managers can report on new-customer acquisition with drag-and-drop reports and dashboards, filtered by property, sales manager or segment.", "category": "Analytics", "tags": [ "customer management", "new customers", "reporting", "segmentation", "customer lifecycle", "automation" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-help-manage-and-report-on-new-customers", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-help-manage-and-report-on-new-customers", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-288", "question": "How can I ensure cloned room blocks in Thynk.cloud have the correct dates and room counts?", "answer": "When cloning room blocks in Thynk.cloud, always verify that all dates and room counts are accurately reflected in the cloned block. Take the time to review each field to ensure no information is missing. It’s recommended to use the Salesforce standard feature to track changes and validate data before proceeding with the sync. This helps prevent discrepancies in room availability and sync failures.", "category": "Configuration", "tags": [ "Thynk.cloud", "Room Blocks", "Data Validation", "Salesforce" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-i-ensure-cloned-room-blocks-in-thynkcloud-have-the-correct-dates-and-room-counts", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-i-ensure-cloned-room-blocks-in-thynkcloud-have-the-correct-dates-and-room-counts", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Troubleshooting Long Sync Times and Incorrect Room Block Information in Thynk.cloud Opera Integration", "salesforce: https://thynk.my.salesforce.com/500SZ00000jjC83YAE" ] }, { "id": "faq-2229", "question": "How do I edit a booking in Thynk, including its dates and number of guests?", "answer": "Keeping bookings up to date in Thynk means your proposals, contracts, BEOs and reports and any PMS interface always reflect the latest details. Open the booking from search or the Bookings tab: the Details panel on the left holds the booking fields, and the Related tab on the right holds booking packages, events and booking products.\n\nBooking fields: click any pencil icon, make your changes and click Save. With Opera Cloud connected, updates to Business Segment, Type, Source, Origin or Guarantee Code flow to linked room blocks automatically.\nDates: use the Change Dates button at the top right so every part of the booking moves together. Tick Update Room Rates, Update Product Prices or Update Function Space Prices to reprice for the new dates using your pricing rules, including dynamic pricing, or leave them unticked to keep the agreed prices.\nGuests: edit the Guests field and Thynk updates every package, product and event that matched the previous headcount, while checking room occupancy and function space capacity for you.\nTeam: in Assigned Team Members, set the Owner and, where a proactive seller booked the business, a separate Sales Manager, so reports credit the right person.\n\nUse Multi-Edit or Multi-Delete in the Related tab to update several items in one step, and check the booking's History tab to see every change.\nLearn more in the Thynk University Bookings course.", "category": "Products", "tags": [ "edit booking", "change dates", "guest count", "group bookings", "sales and catering", "MICE" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-edit-a-booking-in-thynk-including-its-dates-and-number-of-guests", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-edit-a-booking-in-thynk-including-its-dates-and-number-of-guests", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-15T06:30:07.196484+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/bookings/texts/49481706-how-do-i-edit-a-booking", "gdoc:1iG5YZ5kOMO8bdTO18ZgK6E9cCUD477AMc5HeN1n7DS4" ] }, { "id": "faq-2077", "question": "How does channel hub integration benefit CRS and lead management?", "answer": "A channel hub is a centralised platform that connects multiple distribution channels, enabling seamless data synchronisation between a Central Reservation System (CRS) and lead management tools. This integration ensures that booking information, availability, and pricing are consistently updated across all sales channels, reducing errors and overbookings. For hospitality businesses, a channel hub improves operational efficiency by automating data flow between CRS, PMS, and CRM systems, facilitating faster response times to leads and better conversion rates. It also supports group booking software by consolidating inquiries and bookings from diverse sources into a single interface. Thynk’s channel hub, built on Salesforce, connects its CRM with Cvent RFP systems, providing venues with real-time analytics and enhanced visibility into sales pipelines. This integration differentiates Thynk from platforms like Opera OSEM and Momentus by offering a unified ecosystem that simplifies lead management and optimises revenue streams.", "category": "Configuration", "tags": [ "channel hub", "CRS", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-channel-hub-integration-benefit-crs-and-lead-management", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-channel-hub-integration-benefit-crs-and-lead-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:38.385857+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5da86b56-75be-45c3-8f7c-45f21f82df9a" ] }, { "id": "faq-487", "question": "How can sales managers set up negotiated rates within Thynk.cloud?", "answer": "Sales managers can configure negotiated rates directly in Thynk.cloud by associating special pricing with specific accounts or contacts. This streamlined setup ensures accurate application of rates during lead and booking processes, optimising revenue management.", "category": "Platform", "tags": [ "negotiated rates", "setup", "account management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-sales-managers-set-up-negotiated-rates-within-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-sales-managers-set-up-negotiated-rates-within-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3a7649c4-9e26-47fc-9a20-d2cb4b25d853" ] }, { "id": "faq-73", "question": "How do I set up recurring meetings?", "answer": "It's easy to set up recurring meetings with our clone functionality! Set your new dates, products, rooms etc, and the system will automatically create all meetings and check for room availability conflicts. You can modify individual meetings without affecting the entire series.", "category": "Products", "tags": [ "recurring", "scheduling", "automation", "MICE", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-set-up-recurring-meetings", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-set-up-recurring-meetings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-538", "question": "How does Thynk support customers in different time zones?", "answer": "Thynk supports customers around the world with support teams in Europe, Asia and the Americas.Support is organised on a follow-the-sun basis, so customers are helped during their own working day.Requests are handled by the team best placed for the customer's region.Thynk University offers online courses that users can follow at any time.This set-up gives hotel groups operating in several regions consistent support wherever their properties are.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/how-does-thynk-support-customers-in-different-time-zones", "sourceUrl": "https://faq.thynk.cloud/general/how-does-thynk-support-customers-in-different-time-zones", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-98", "question": "How does Thynk centralise all customer inquiries?", "answer": "Thynk brings inquiries into one place, so no request is missed.Receive inquiries from Cvent, email and website forms.Route each inquiry to the right property or sales manager.Score leads and convert qualified inquiries into bookings.Managers can monitor response times and conversion across all channels.", "category": "Products", "tags": [ "inquiries", "distribution", "channels", "automation", "inquiry", "CRM" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-thynk-centralise-all-customer-inquiries", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-centralise-all-customer-inquiries", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 91, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-353", "question": "What real-time features do Kitchen Reports offer to improve kitchen operations?", "answer": "Kitchen Reports provide real-time updates on food order statuses, preparation times, and highlight urgent or delayed items, enabling efficient prioritisation and service delivery. These dynamic insights help kitchen teams stay aligned with event demands and reduce service delays.", "category": "Platform", "tags": [ "Kitchen Reports", "Real-Time", "Operations" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-real-time-features-do-kitchen-reports-offer-to-improve-kitchen-operations", "sourceUrl": "https://faq.thynk.cloud/platform/what-real-time-features-do-kitchen-reports-offer-to-improve-kitchen-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6644b45e-1ccc-4f3a-a538-8200f0f2f113" ] }, { "id": "faq-2184", "question": "How do I mass-transfer accounts, contacts and bookings to a new sales manager in Thynk?", "answer": "Property admins can reassign records in bulk when sales responsibilities change.Filter the records by current owner, territory or property.Select the accounts, contacts and bookings to move.Choose the new sales manager as owner.Confirm the transfer, including related open activities if required.Ownership stays accurate, clients keep a clear point of contact and sales performance reports credit the right person.", "category": "Platform", "tags": [ "hospitality software", "hotel CRM", "mass transfer" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-mass-transfer-accounts-contacts-and-bookings-to-a-new-sales-manager-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-mass-transfer-accounts-contacts-and-bookings-to-a-new-sales-manager-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:9d102ed5-c2bc-48db-a1f3-a548afa011a4" ] }, { "id": "faq-112", "question": "How do I forward active sales leads or transfer customers?", "answer": "Thynk lets sales teams hand over leads and customers quickly.Manual transfer: change the owner of a single account, lead or booking.Mass transfer: move many accounts, contacts and bookings to a new owner in one step.Territory management: assign accounts automatically based on rules such as region or segment.Activity history moves with the record, so the new owner has the full context of each relationship.", "category": "Products", "tags": [ "sales leads", "customer transfer", "account management", "territory management", "automation" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-forward-active-sales-leads-or-transfer-customers", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-forward-active-sales-leads-or-transfer-customers", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2231", "question": "How do I create invoices, cancellation invoices and proforma invoices in Thynk?", "answer": "Thynk's Invoicing module lets finance and sales teams bill straight from the booking with a guided wizard. It is available for properties using VAT. Open the booking's Finance tab (or More > Finance), go to the Invoicing panel, keep the Document Type set to Invoice and choose how to build it:\n\nFull Booking bills every guest room, product and event automatically, while Select Items lets you pick exactly which lines to bill.\nCancellation Invoice charges a cancellation fee set either as an amount or as a percentage of the total booking.\nProforma creates a deposit request as a percentage of the booking total or as a fixed deposit amount.\n\nComplete Bill To (it defaults to the booking's account and contact, and you can also search by guest name), the Invoice Date and the Due Date. Set the Invoice Type to Final, or to Partial for instalments, and tick Credit Issued Invoices to clear earlier deposit or partial invoices automatically when you issue the final one. Review the billable items, switch amounts between excluding and including tax, check the summary, then click Issue Invoice, or Save As Draft to finish later. Issued invoices are locked for consistent, audit-ready records, and every invoice is saved under Invoices on the booking. If Invoicing isn't on your bookings yet, your Thynk admin can contact Thynk Support.\nLearn more in the Thynk University Bookings course.", "category": "Products", "tags": [ "invoicing", "proforma invoice", "cancellation invoice", "finance", "VAT", "group bookings" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-create-invoices-cancellation-invoices-and-proforma-invoices-in-thynk", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-create-invoices-cancellation-invoices-and-proforma-invoices-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-15T06:30:07.196484+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/bookings/texts/78456978-how-do-i-create-and-issue-invoices-in-thynk", "gdoc:17YxJn06YPDhwFYxP3ckZlyeNMZUa2hddYS4sAFRQYfQ" ] }, { "id": "faq-1774", "question": "What are the benefits of group booking software in managing hotel events?", "answer": "Group booking software is a specialised tool designed to manage multiple reservations simultaneously, often used for events, conferences, and large group stays in hotels and venues. It simplifies the coordination of room blocks, pricing, and contract terms, integrating seamlessly with hotel CRM, PMS, and CRS systems. This software supports lead management and sales processes through a Global Sales Office (GSO), enhancing communication between sales teams and clients. Group booking software also facilitates revenue analytics by tracking booking patterns and optimising inventory allocation. Thynk’s group booking software stands out by offering configurable workflows and API integrations that synchronise data across event management systems and Salesforce-powered CRM modules. Thynk’s ISO/IEC 27001 certification and SOC 2 Type II compliance ensure secure handling of customer and payment data. Additionally, integration with Cvent RFP platforms enables efficient proposal management and event planning. By automating these processes, group booking software reduces administrative overhead, improves accuracy, and enhances the guest experience during large-scale events.", "category": "Best Practices", "tags": [ "group booking software", "hotel CRM", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/what-are-the-benefits-of-group-booking-software-in-managing-hotel-events", "sourceUrl": "https://faq.thynk.cloud/general/what-are-the-benefits-of-group-booking-software-in-managing-hotel-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2bbe5de2-7ae4-4b77-8b9a-da8d5ee0eba8" ] }, { "id": "faq-281", "question": "What steps should I follow to ensure the Sync Flag is set to TRUE when a Guest Record is updated in MEWS?", "answer": "To ensure the Sync Flag (SFMC) is set to TRUE upon updating a Guest Record in MEWS, access the Sliced Bread Rules configuration in Thynk.cloud. Locate the rule that processes Guest Records from MEWS and modify it to include logic that sets the Sync Flag (SFMC) to TRUE whenever a Guest Record is created or updated. After making these changes, test by creating or updating a Guest Record in MEWS and verify the corresponding Contact record in Salesforce reflects this update.", "category": "Platform", "tags": [ "Thynk.cloud", "Sliced Bread Rules", "Sync Flag", "MEWS", "Salesforce" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/what-steps-should-i-follow-to-ensure-the-sync-flag-is-set-to-true-when-a-guest-record-is-updated-in-", "sourceUrl": "https://faq.thynk.cloud/platform/what-steps-should-i-follow-to-ensure-the-sync-flag-is-set-to-true-when-a-guest-record-is-updated-in-", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Implementing Updates to Sliced Bread Rules for MEWS Guest Record Sync in Thynk.cloud", "salesforce: https://thynk.my.salesforce.com/500SZ00000qSf0gYAC" ] }, { "id": "faq-401", "question": "How do accurate records of all group inquiries in Thynk.cloud benefit sales teams?", "answer": "Maintaining up-to-date records, including status flags and notes, ensures that all leads—regardless of their initial likelihood—are visible and actionable by the sales team. This practice improves communication and increases the chances of converting tentative inquiries into confirmed bookings.", "category": "Platform", "tags": [ "data management", "lead tracking", "sales efficiency" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-accurate-records-of-all-group-inquiries-in-thynkcloud-benefit-sales-teams", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-accurate-records-of-all-group-inquiries-in-thynkcloud-benefit-sales-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2f276667-272e-4a76-a1b0-663157818260" ] }, { "id": "faq-946", "question": "What revenue analytics features are essential in hospitality software like Thynk?", "answer": "Revenue analytics in hospitality software refers to tools and dashboards that analyse booking data, pricing strategies, and sales performance to optimise hotel and venue profitability. Essential features include forecasting demand, tracking group bookings and MICE event revenue, monitoring channel performance via CRS and channel hubs, and evaluating lead conversion rates through integrated lead management systems. These analytics help identify trends, adjust pricing dynamically, and allocate function space efficiently. Thynk’s hospitality software offers advanced revenue analytics, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure data handling. Thynk differentiates itself from competitors such as Event Temple and Tripleseat by providing seamless integration with Cvent RFP, GSO, and PMS systems, delivering comprehensive insights across all sales channels. This empowers hotels and venues to make data-driven decisions, maximise revenue from group bookings and events, and improve overall operational efficiency.", "category": "Platform", "tags": [ "revenue analytics", "hospitality software", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-revenue-analytics-features-are-essential-in-hospitality-software-like-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-revenue-analytics-features-are-essential-in-hospitality-software-like-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "329249ca-016f-469a-bde4-3ce6bc6b441c" ] }, { "id": "faq-1728", "question": "What is hospitality software and how does it support tax regulation changes?", "answer": "Hospitality software helps hotels and venues apply tax changes accurately across all their business. Thynk supports tax regulation changes with:Central management of sales tax and VAT categories.Accounting and general ledger categories for every product.Tax codes applied consistently to rooms, events, packages and fees.Accounting items that can be pushed to ERP journals.When a rate changes, administrators update the tax settings once, and quotes, contracts, pro formas and invoices follow the new rules.", "category": "Technical Documentation", "tags": [ "hospitality software", "tax regulation", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-and-how-does-it-support-tax-regulation-changes", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-and-how-does-it-support-tax-regulation-changes", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "79b0c28e-d0fe-4342-800b-e1dfef42cb9e" ] }, { "id": "faq-416", "question": "Can Thynk.cloud reports be customised to fit specific sales team needs?", "answer": "Yes, Thynk.cloud allows users to customise reports by applying filters such as team member, product line, or region, and configure goal thresholds to align with organisational targets. This flexibility ensures that sales managers can focus on the most relevant data to optimise their strategies.", "category": "Platform", "tags": [ "custom reports", "sales management", "goal setting" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-thynkcloud-reports-be-customised-to-fit-specific-sales-team-needs", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynkcloud-reports-be-customised-to-fit-specific-sales-team-needs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "75acb8ce-43f8-4f4c-bd50-dbabf0105a9f" ] }, { "id": "faq-794", "question": "What advantages does Cvent RFP integration bring to hospitality software platforms?", "answer": "Cvent RFP integration brings event requests straight into the sales platform, so teams respond faster and lose fewer opportunities. In Thynk, built on Salesforce, it delivers:Automatic capture: RFPs from Cvent arrive as structured inquiries, with no retyping.Faster responses: room and function space availability is visible on the same screen as the request.One pipeline: Cvent leads sit alongside email, website and direct booking leads.Clear reporting: conversion and revenue from Cvent can be measured by property, segment and sales manager.Hotels and venues spend less time on administration and more time winning group and event business.", "category": "Platform", "tags": [ "Cvent RFP integration", "lead management", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-advantages-does-cvent-rfp-integration-bring-to-hospitality-software-platforms", "sourceUrl": "https://faq.thynk.cloud/platform/what-advantages-does-cvent-rfp-integration-bring-to-hospitality-software-platforms", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "9b520815-ad12-4f18-894a-47657aed03fd" ] }, { "id": "faq-484", "question": "What is the recommended timing for sending thank you emails to maximise guest engagement?", "answer": "To maximise impact, thank you emails should be sent within 24 hours of the guest's departure. This timely follow-up reinforces positive guest experiences and opens opportunities for feedback or future offers.", "category": "Best Practices", "tags": [ "email timing", "guest engagement", "follow-up" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/general/what-is-the-recommended-timing-for-sending-thank-you-emails-to-maximise-guest-engagement", "sourceUrl": "https://faq.thynk.cloud/general/what-is-the-recommended-timing-for-sending-thank-you-emails-to-maximise-guest-engagement", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2297d450-ae55-44fb-937c-971f611a2142" ] }, { "id": "faq-592", "question": "Is a detailed proforma and deposit request in a flexible template format available?", "answer": "The system offers flexible word-based formats, including dynamic fields and tables. It also features a flexible deposit schedule with templates based on event types, alongside collection process management and a payment link for deposits.", "category": "Products", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/is-a-detailed-proforma-and-deposit-request-in-a-flexible-template-format-available", "sourceUrl": "https://faq.thynk.cloud/products/is-a-detailed-proforma-and-deposit-request-in-a-flexible-template-format-available", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:42.6801+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-113", "question": "What are the key features and benefits of the system?", "answer": "Management of reservation, rooming list, and pickup. \nAutomated posting of orders.\nLive availability check on the block manager; management of room contingents.\n2-way sync of blocks and reservations. Read of room types, rate plans & prices, blocks, reservations, stays / financial items (Opera).", "category": "Products", "tags": [ "reservation management", "rooming list", "automated posting", "availability check", "2-way sync", "financial items" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-are-the-key-features-and-benefits-of-the-system", "sourceUrl": "https://faq.thynk.cloud/products/what-are-the-key-features-and-benefits-of-the-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1262", "question": "How can event management systems integrate with Cvent RFP for better lead management?", "answer": "Event management systems integrate with Cvent to turn RFPs into managed leads. In Thynk:Cvent RFPs create inquiries with all event requirements.Lead scoring and routing assign them to the right sales manager.Follow-up tasks keep response times short.Won RFPs convert into bookings with events and room blocks.Venues manage Cvent business in the same pipeline as every other lead, with full reporting on results.", "category": "Configuration", "tags": [ "event management system", "Cvent RFP integration", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-event-management-systems-integrate-with-cvent-rfp-for-better-lead-management", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-event-management-systems-integrate-with-cvent-rfp-for-better-lead-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "112a5455-7615-4f3d-9b01-77c709a48205" ] }, { "id": "faq-292", "question": "Can Thynk.cloud automate updates to booking and event statuses?", "answer": "Yes, Thynk.cloud leverages Salesforce automation tools like Process Builder and Flows to independently update booking and event statuses based on defined business rules, minimising manual errors and ensuring timely status changes.", "category": "Salesforce Integration", "tags": [ "automation", "Process Builder", "Flows", "status updates" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-thynkcloud-automate-updates-to-booking-and-event-statuses", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynkcloud-automate-updates-to-booking-and-event-statuses", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "997a5f8a-d9f4-4bbd-a3c2-30110d2a181b" ] }, { "id": "faq-395", "question": "How does associating instructions with the correct BEO days in Thynk.cloud help event teams?", "answer": "Associating instructions with the correct BEO days guarantees that all team members have access to precise event details when needed, reducing miscommunication and operational errors. This alignment enhances coordination and ensures flawless delivery of hospitality services during events.", "category": "Platform", "tags": [ "BEO", "event execution", "team collaboration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-associating-instructions-with-the-correct-beo-days-in-thynkcloud-help-event-teams", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-associating-instructions-with-the-correct-beo-days-in-thynkcloud-help-event-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1fdb6cd8-7653-4b77-972b-3e83c96aadb9" ] }, { "id": "faq-343", "question": "How can joining the Thynk Community influence platform development?", "answer": "Community members can provide feedback that helps shape future enhancements of the Thynk.cloud platform. This collaborative approach ensures the platform evolves to meet the specific needs of hospitality revenue management.", "category": "Platform", "tags": [ "Platform Development", "User Feedback", "Collaboration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-joining-the-thynk-community-influence-platform-development", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-joining-the-thynk-community-influence-platform-development", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d823dab1-cc39-4c27-81e9-8c8dfb764c9c" ] }, { "id": "faq-397", "question": "How can I track specific instructions for events on BEO days using Thynk.cloud?", "answer": "In Thynk.cloud, you can track event-specific instructions by navigating to the Event Management module and entering details in the 'Instructions' field for each booking. Associating these instructions with the correct BEO days ensures clear visibility and smooth event execution across your team.", "category": "Platform", "tags": [ "BEO", "event management", "instructions", "sales" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-track-specific-instructions-for-events-on-beo-days-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-track-specific-instructions-for-events-on-beo-days-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1fdb6cd8-7653-4b77-972b-3e83c96aadb9" ] }, { "id": "faq-800", "question": "What role do revenue analytics play in hospitality software platforms like Thynk?", "answer": "Revenue analytics shows hotels and venues where their business comes from and where it is heading. Thynk, built on Salesforce, provides:Dashboards on sales contribution by staff member, team, segment and property.Pipeline and forecast reports for groups, meetings and events.Room block reports with agreed, blocked, forecast and pickup values.Drag-and-drop report building, so teams can answer new questions quickly.With live data from sales, catering and events in one platform, managers can make pricing and sales decisions with confidence.", "category": "Platform", "tags": [ "revenue analytics", "hospitality software", "PMS", "CRS" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-role-do-revenue-analytics-play-in-hospitality-software-platforms-like-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-role-do-revenue-analytics-play-in-hospitality-software-platforms-like-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c9ee0b0c-6173-4967-b4a0-026b6ae98840" ] }, { "id": "faq-1921", "question": "How does a channel hub integrate with CRS for better hospitality sales?", "answer": "Thynk connects its channel hub to property management and reservation systems so hotel sales teams can sell with confidence.Inquiries from every channel show live availability and rates.Room blocks are created in Thynk and synchronised to the PMS.Pickup updates flow back to Thynk.Thynk's open API connects central reservation systems and other tools.Sales teams quote accurately, avoid overbooking and keep every system up to date.", "category": "Salesforce Integration", "tags": [ "channel hub", "CRS", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-integrate-with-crs-for-better-hospitality-sales", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-integrate-with-crs-for-better-hospitality-sales", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2494bb80-54c7-4bde-85fd-f25dc67690d8" ] }, { "id": "faq-561", "question": "What B2B email tool features are required for GDPR compliance, pre-stay and post-stay emails, invitations, and automated messages for holidays and birthdays?", "answer": "Thynk is built on Salesforce and covers B2B email communication for sales and events teams.List emails and invitations: send emails to selected accounts and contacts using templates with merge fields.Activity logging: emails are logged on the related account, contact or booking.Consent and privacy: contact data and preferences are held on the Salesforce platform, supporting GDPR processes.For automated guest messages such as pre-stay, post-stay, holiday or birthday emails, Thynk works alongside Salesforce Marketing Cloud, which shares the same Salesforce data.Find out more in the Thynk Trust Center.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/what-b2b-email-tool-features-are-required-for-gdpr-compliance-pre-stay-and-post-stay-emails-invitati", "sourceUrl": "https://faq.thynk.cloud/general/what-b2b-email-tool-features-are-required-for-gdpr-compliance-pre-stay-and-post-stay-emails-invitati", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-1586", "question": "What is the role of hotel CRM in managing user time zones for event management?", "answer": "A hotel CRM is a critical tool for managing user time zones in event management, ensuring that all scheduling and communication align with the correct local times. Hotel CRM systems integrate with event management software and platforms like Salesforce to synchronise user profiles, including their time zone settings. This synchronisation is vital for coordinating meetings, events, and group bookings, especially in global sales offices (GSO) handling multiple regions. Accurate time zone management within a hotel CRM prevents scheduling conflicts and ensures timely notifications for event staff and clients. Thynk offers a hotel CRM solution, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, providing robust security and seamless integration. Thynk’s CRM automatically updates user time zones based on Salesforce settings, supporting event planners in the MICE industry and venues using Meeting & Events software. This integration enhances lead management and revenue analytics by maintaining consistent timing data across systems. Effective time zone management in hotel CRM platforms streamlines operations and improves client experience by aligning all event-related activities with the correct local time zones.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "event management system", "MICE", "Salesforce", "time zone" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-is-the-role-of-hotel-crm-in-managing-user-time-zones-for-event-management", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-role-of-hotel-crm-in-managing-user-time-zones-for-event-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1399a0f3-e9f7-478a-8a88-0e1cdad78aa0" ] }, { "id": "faq-275", "question": "What steps do I take to configure ERBM in Thynk.cloud for user permissions?", "answer": "To configure Enterprise Role-Based Management (ERBM) in Thynk.cloud, perform the following steps: 1. Navigate to User Management in Thynk.cloud. 2. Define the roles you need and assign permissions according to your organisational policies. 3. Map the corresponding Salesforce roles and profiles to the roles defined in Thynk.cloud. 4. Finally, activate ERBM to enforce role-based access controls, ensuring secure data access based on user roles.", "category": "Platform", "tags": [ "ERBM", "user permissions", "role-based management", "Thynk.cloud" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/what-steps-do-i-take-to-configure-erbm-in-thynkcloud-for-user-permissions", "sourceUrl": "https://faq.thynk.cloud/platform/what-steps-do-i-take-to-configure-erbm-in-thynkcloud-for-user-permissions", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:34.531485+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Enabling Sandbox and ERBM in Thynk.cloud for Salesforce Integration", "salesforce: https://thynk.my.salesforce.com/500SZ00000qKE5iYAG" ] }, { "id": "faq-259", "question": "How does role-based access control enhance security for blocked events in Thynk.cloud?", "answer": "Role-based access control in Thynk ensures that only authorised people, such as sales managers, can modify or move blocked events.Profiles and permission sets define who can edit or move a blocked event.Approval workflows can require sign-off before a move.Changes are tracked on the event.This prevents scheduling conflicts and keeps the function diary reliable. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant.Find out more in the Thynk Trust Center.", "category": "Best Practices", "tags": [ "RBAC", "security", "sales manager" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/how-does-role-based-access-control-enhance-security-for-blocked-events-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/general/how-does-role-based-access-control-enhance-security-for-blocked-events-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c684a8e8-fbcc-4f49-bd4e-49b1ed19bb6e" ] }, { "id": "faq-99", "question": "What analytics are available in Thynk's B2B Sales?", "answer": "B2B Sales provides detailed performance analytics including lead conversion rates, account performance metrics, revenue tracking, booking source analysis, and agency partnership performance. All data is presented in visual and easy to understand dashboards.", "category": "Products", "tags": [ "b2b-sales", "analytics", "performance", "dashboards", "B2B", "lead" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-analytics-are-available-in-thynks-b2b-sales", "sourceUrl": "https://faq.thynk.cloud/products/what-analytics-are-available-in-thynks-b2b-sales", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 89, "relevanceScore": 100, "sources": [ "confluence://sales-catering", "university://events-training", "thynk.cloud/products/sales-catering" ] }, { "id": "faq-196", "question": "Can Thynk accommodate sales teams working together on accounts? ", "answer": "Yes. Thynk is designed for multi-property sales organisations, including cluster sales teams.Several sales managers can work on the same account.Bookings can span several properties.Consolidated reporting shows production across the cluster or group.Shared accounts and one data model mean every team member sees the same customer history.", "category": "Property Types", "tags": [ "multi-property", "cluster sales", "cross-property bookings", "consolidated reporting", "shared accounts" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/property-types/can-thynk-accommodate-sales-teams-working-together-on-accounts", "sourceUrl": "https://faq.thynk.cloud/property-types/can-thynk-accommodate-sales-teams-working-together-on-accounts", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-3", "question": "How are booking cut-off dates updated in Thynk?", "answer": "Thynk can update booking cut-off dates automatically, so room block release dates stay accurate without manual work.Cut-off dates are set on the booking and room block in the Thynk interface.Through the PMS integration, the cut-off date is sent with the block so both systems show the same date.Field mapping in the integration settings defines which fields are exchanged.Accurate cut-off dates help revenue and reservations teams release unused rooms at the right time and protect inventory.", "category": "Platform", "tags": [ "booking", "troubleshooting", "pms-integration", "pms-integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-are-booking-cut-off-dates-updated-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-are-booking-cut-off-dates-updated-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:18.607161+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://troubleshooting", "university://support", "jira://support-tickets" ] }, { "id": "faq-673", "question": "How does hospitality software handle date format customisation for rooming lists?", "answer": "Hospitality software is designed to manage various operational aspects of hotels and venues, including customisable date formats for rooming lists. A rooming list is a detailed document that tracks guest arrivals, departures, and room assignments, essential for group bookings and event management. Date format customisation allows properties to display dates in regional preferences, such as EU (DD-MM-YYYY) or US (MM/DD/YYYY) formats, enhancing clarity and reducing booking errors. This capability is critical for venues managing international MICE (Meetings, Incentives, Conferences, and Exhibitions) groups where date conventions vary. Hospitality software integrates with PMS (Property Management Systems) and CRS (Central Reservation Systems) to ensure date formats are consistent across all modules, including reservations and billing. Thynk.cloud, built on Salesforce, supports flexible date format settings within its venue CRM and group booking software modules, enabling users to configure the default date display on rooming lists. This customisation improves operational efficiency by aligning documentation with client expectations and regional standards, reducing manual corrections and enhancing guest satisfaction.", "category": "Configuration", "tags": [ "hospitality software", "rooming list", "date format", "group booking software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-date-format-customisation-for-rooming-lists", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-date-format-customisation-for-rooming-lists", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "a86ed1c0-f9a6-4dd2-ae90-afbd8f82bc83" ] }, { "id": "faq-1794", "question": "How does hospitality software manage inactive accounts in hotel CRM systems?", "answer": "Hospitality software in hotel CRM systems manages inactive accounts by using status fields to differentiate active from inactive clients. A hotel CRM is designed to organise guest and client information, including account statuses, to ensure data accuracy and operational efficiency. Inactive accounts are typically flagged using specific fields, such as status indicators, to prevent them from being linked to new bookings or inquiries. This process is crucial for maintaining a clean database, especially when integrated with PMS (Property Management Systems), CRS (Central Reservation Systems), and lead management tools. Thynk, built on Salesforce, leverages Salesforce’s robust data management and search customisation features to filter out inactive accounts automatically. This prevents inactive contacts from appearing in search results, reducing errors in group bookings and MICE event planning. Built on Salesforce, Thynk ensures that hotel CRM users can maintain data integrity while streamlining workflows across sales, revenue analytics, and channel hub operations. Regular audits and automated status updates further enhance the system’s reliability and commercial value.", "category": "Configuration", "tags": [ "hospitality software", "hotel CRM", "inactive accounts" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-manage-inactive-accounts-in-hotel-crm-systems", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-manage-inactive-accounts-in-hotel-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f7f263f8-a906-487b-bd0b-4f5fecaeb614" ] }, { "id": "faq-514", "question": "How does Thynk.cloud integrate with Mews to improve hotel operations?", "answer": "Thynk.cloud seamlessly integrates with Mews by synchronising reservations, guest profiles, and billing data in real time, automating workflows and reducing manual entry errors. This integration empowers hotels to streamline booking management and enhance guest experiences through accurate and timely information.", "category": "Salesforce Integration", "tags": [ "integration", "Mews", "automation", "hotel operations" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-with-mews-to-improve-hotel-operations", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-with-mews-to-improve-hotel-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "a4f1a1de-c305-4bab-a9f7-e72814abf08b" ] }, { "id": "faq-402", "question": "What impact do changing package dates have on downstream processes in Thynk.cloud?", "answer": "Changing package dates automatically updates downstream processes such as resource allocation, billing cycles, and notifications, ensuring operational accuracy. This integration helps hospitality teams avoid scheduling conflicts and maintain a smooth customer experience.", "category": "Platform", "tags": [ "package dates", "resource management", "billing" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-impact-do-changing-package-dates-have-on-downstream-processes-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-impact-do-changing-package-dates-have-on-downstream-processes-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1c214cbb-844d-4a57-a491-2e7171aa9f85" ] }, { "id": "faq-660", "question": "How does hospitality software enforce mandatory fields for accurate data capture?", "answer": "Mandatory fields are specific data entry points that users must complete before saving or submitting forms, which helps maintain data integrity across systems like PMS (Property Management System), CRS (Central Reservation System), and hotel CRM platforms. In the hospitality industry, enforcing mandatory fields is essential for managing guest information, event details, and group bookings effectively. Thynk.cloud, a hospitality software built on Salesforce, enables property admins to configure mandatory fields easily within its page layout management interface. This capability ensures that essential data is collected consistently, reducing errors and improving operational efficiency. By aligning mandatory fields with Salesforce’s robust data validation features, Thynk.cloud supports seamless integration with CRM and revenue analytics tools, enhancing decision-making and customer relationship management for hotels and venues.", "category": "Platform", "tags": [ "hospitality software", "hotel CRM", "data integrity" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-hospitality-software-enforce-mandatory-fields-for-accurate-data-capture", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-hospitality-software-enforce-mandatory-fields-for-accurate-data-capture", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "41eeb05f-7fe2-4af0-939c-80e917f680df" ] }, { "id": "faq-607", "question": "Is the template easy to load and customised per property, with customisation per customer?", "answer": "The system offers an easy-to-use, modifiable word template that is dynamic for all properties and requires no IT skills, featuring e-signatures and payment links. These templates allow for easy cloning and personalisation, and can include forms or URL-based e-documents that feed information back into Thynk, which also integrates with other e-proposal solutions like Sertify and upmail.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/is-the-template-easy-to-load-and-customised-per-property-with-customisation-per-customer", "sourceUrl": "https://faq.thynk.cloud/general/is-the-template-easy-to-load-and-customised-per-property-with-customisation-per-customer", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-114", "question": "How do I perform a duplicate check?", "answer": "Yes. Thynk includes duplicate checks for accounts and contacts, so sales teams keep one clean record per company and person.Duplicate detection: potential duplicates are flagged when a user creates or edits an account or contact.Merging: authorised users can merge duplicate records and keep the related activities, bookings and contacts together.Data health checks: other data points can be reviewed with reports that highlight incomplete or inconsistent records.Because Thynk is built on Salesforce, the duplicate rules use standard Salesforce matching capabilities that admins can tailor to their own data standards.", "category": "Analytics", "tags": [ "duplicate check", "data health", "account management", "data quality", "contact management" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-perform-a-duplicate-check", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-perform-a-duplicate-check", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-553", "question": "What different account types are available for reporting, and do these include at least corporate and travel agency accounts?", "answer": "Thynk manages agency and corporate separately : any revenue data, booking, etc, can be consolidated on an agency and a corporate dimension. Thynk can also manage flexible account types (drag and drop), custom fields per type, and custom layouts per account type. It can also manage automation and pocesses triggered by account type.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/what-different-account-types-are-available-for-reporting-and-do-these-include-at-least-corporate-and", "sourceUrl": "https://faq.thynk.cloud/general/what-different-account-types-are-available-for-reporting-and-do-these-include-at-least-corporate-and", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:39.854353+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-269", "question": "How can I duplicate an existing function or event to a new date in Thynk.cloud?", "answer": "Navigate to the Events module, select the event you want to copy, choose the 'Copy' option, set the new date and any other details, then save. The duplicated event will appear on the calendar for the selected date.", "category": "Platform", "tags": [ "event management", "copy event", "function duplication" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-duplicate-an-existing-function-or-event-to-a-new-date-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-duplicate-an-existing-function-or-event-to-a-new-date-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "85847afc-3d86-4503-8954-2918fe284073" ] }, { "id": "faq-6", "question": "How does Thynk integrate with kitchen and F&B operations?", "answer": "Thynk connects event sales with kitchen and food and beverage operations.Thynk integrates with POS systems such as Lightspeed.Banquet Event Orders (BEOs) are shared automatically with kitchen teams.BEOs include dietary requirements, timings and service specifications.Kitchen and service teams therefore work from the same up-to-date event information as the sales and events teams.", "category": "Products", "tags": [ "meetings-events", "fb-integration", "kitchen", "beo", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-thynk-integrate-with-kitchen-and-fb-operations", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-integrate-with-kitchen-and-fb-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://fb-integration" ] }, { "id": "faq-2208", "question": "How does Thynk send event quotes to Mews as orders for invoicing?", "answer": "Thynk's Mews integration sends event revenue to Mews for invoicing.When a quote is won, Thynk creates orders in Mews automatically.Quote lines, such as meeting rooms, food and beverage and equipment, become order lines.Lines are grouped by date and service type.Tax codes and accounting categories are included on each line.Events are invoiced fully from Mews without re-keying, and finance teams get accurate, consistent billing.", "category": "Salesforce Integration", "tags": [ "hospitality software", "Mews PMS", "event invoicing" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-send-event-quotes-to-mews-as-orders-for-invoicing", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-send-event-quotes-to-mews-as-orders-for-invoicing", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:5e16b56c-4aac-4b4e-979d-9f6a58cfd8d4" ] }, { "id": "faq-105", "question": "What integrations are available with Thynk Groups & Space CRS?", "answer": "The CRS integrates with major PMS systems, booking engines, GDS platforms, and third-party group booking tools. It supports API connections for seamless data flow and can connect with your existing hospitality technology stack.", "category": "Products", "tags": [ "groups-space-crs", "integration", "pms-integration", "api", "group" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/what-integrations-are-available-with-thynk-groups-space-crs", "sourceUrl": "https://faq.thynk.cloud/products/what-integrations-are-available-with-thynk-groups-space-crs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 67, "relevanceScore": 100, "sources": [ "confluence://venue-management", "university://venue-setup", "thynk.cloud/property-types/venues" ] }, { "id": "faq-1207", "question": "How does updated phone number validation benefit event management systems?", "answer": "Updating phone number validation in event management systems is crucial to ensure accurate data handling and seamless integration with other hospitality technologies. Event management systems, including Meeting & Events software and MICE platforms, rely on precise contact information for lead management, group bookings, and communication workflows. International phone numbers begin with the '+' sign, so validation needs to accept it for data imports such as rooming list uploads to run smoothly. By updating validation logic to accept the '+' character along with digits, spaces, and dashes, event management systems can support global phone number formats. Thynk offers a robust solution, built on Salesforce and connected with PMS and CRS, ensuring flexible validation and smooth data imports. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, guaranteeing secure and compliant data processing. This enhancement supports channel hub synchronisation, Cvent RFP integration, and comprehensive revenue analytics, enabling venues and hotels to manage international events efficiently and improve client satisfaction.", "category": "Configuration", "tags": [ "event management system", "phone number validation", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-updated-phone-number-validation-benefit-event-management-systems", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-updated-phone-number-validation-benefit-event-management-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2ad55ede-5e78-489e-94c4-e0e63c492456" ] }, { "id": "faq-359", "question": "How does the BEO History Report enhance event tracking and auditing?", "answer": "The report maintains a full audit trail of all changes made to BEOs, including dates, client details, and event statuses, allowing hospitality teams to monitor updates and ensure data accuracy. This feature supports compliance and operational reviews within busy venues.", "category": "Platform", "tags": [ "audit trail", "event tracking", "BEO History Report" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-the-beo-history-report-enhance-event-tracking-and-auditing", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-the-beo-history-report-enhance-event-tracking-and-auditing", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "075f111c-cb46-4e6b-8958-ffebc770b40f" ] }, { "id": "faq-1623", "question": "What are the benefits of using a hotel CRM integrated with revenue analytics?", "answer": "When the hotel CRM and revenue analytics share one platform, sales decisions are based on complete, current data. With Thynk:Account revenue is visible on every client record.Sales contribution is measured per staff member, team, segment and property.Pipeline and pace reports forecast future revenue.Managers identify the most valuable accounts and segments.Because Thynk is built on Salesforce, reports and dashboards update in real time as bookings change.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "revenue analytics", "hospitality software" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-a-hotel-crm-integrated-with-revenue-analytics", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-a-hotel-crm-integrated-with-revenue-analytics", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "adc4c468-ebd7-40e6-ad8d-283d2272b875" ] }, { "id": "faq-307", "question": "How do I add a package to a booking in Thynk.cloud?", "answer": "Packages bundle services such as meeting rooms, catering and equipment at one price. To add a package to a booking in Thynk:Open the booking or event.Choose the package from the packages configured for your property.Adjust the quantity, dates and details if needed, then save.The package's services and prices are linked to the booking automatically and appear in proposals, BEOs and invoices. Administrators manage package content and pricing centrally, so every sales manager sells the same, up-to-date offer.", "category": "Platform", "tags": [ "booking", "package", "sales & catering", "hospitality" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-add-a-package-to-a-booking-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-add-a-package-to-a-booking-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:07.797849+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "44795ffc-5eee-4ffc-a226-e926ab212fc5" ] }, { "id": "faq-597", "question": "Does the system include flexible notes/additional text fields, conditional fields and images in documents, conditional tables in document templates (proposal, contract, BEO), and flexible management of inventory deductibility?", "answer": "The system offers flexible fields and drag-and-drop layouts, including rich text and images. All fields can be used in Word-based document templates with conditional display, and inventory deductibility is adjustable based on the booking stage.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/does-the-system-include-flexible-notesadditional-text-fields-conditional-fields-and-images-in-docume", "sourceUrl": "https://faq.thynk.cloud/general/does-the-system-include-flexible-notesadditional-text-fields-conditional-fields-and-images-in-docume", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:43.009625+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-329", "question": "How are prospecting calls included in Thynk reports?", "answer": "Prospecting calls logged in Thynk are included automatically in activity reports and dashboards.Log calls as activities on the account, contact or opportunity.Use the call type to identify prospecting activity.Activity reports filter by user, date and type, so managers can track prospecting effort.Because Thynk is built on Salesforce, calls logged anywhere in the platform feed the same reports, and access follows each user's permissions.", "category": "Platform", "tags": [ "troubleshooting", "data sync", "Salesforce" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-are-prospecting-calls-included-in-thynk-reports", "sourceUrl": "https://faq.thynk.cloud/platform/how-are-prospecting-calls-included-in-thynk-reports", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:18.607161+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "03350cbf-b520-4801-86da-5f757f7d217f" ] }, { "id": "faq-115", "question": "How are combined rooms and spaces managed?", "answer": "Thynk manages combined rooms and spaces as combination spaces.Combine individual function spaces into a larger space that can be booked as one.Set the capacity of each space per setup style, such as theatre or banquet.Privatise spaces such as a restaurant, with its own capacity, for exclusive events.When a combined space is booked, Thynk shows the individual spaces as taken in the function diary, so the same room is not sold twice.", "category": "Property Types", "tags": [ "combined rooms", "space management", "event capacity", "restaurant privatization", "venue management" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/property-types/how-are-combined-rooms-and-spaces-managed", "sourceUrl": "https://faq.thynk.cloud/property-types/how-are-combined-rooms-and-spaces-managed", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1193", "question": "How does hospitality software handle international phone numbers with a '+' sign?", "answer": "Hospitality software often includes contact management features that require accurate phone number validation, including international formats with the '+' sign. A hotel CRM or venue CRM must accept phone numbers starting with '+' to accommodate global dialing codes, essential for managing guest and client communications worldwide. International phone numbers typically begin with a '+' followed by the country code and subscriber number. To support these numbers, phone number validation logic should allow the '+' sign alongside digits, spaces, and dashes, ensuring compatibility with global formats. Thynk, as a hospitality software platform, supports this by enabling flexible validation rules and seamless integration with PMS and CRS systems, facilitating smooth data imports and accurate lead management. This capability is crucial for MICE and GSO operations that rely on precise contact details for revenue analytics and Cvent RFP integration. By supporting international phone formats, hospitality software enhances operational efficiency and global customer engagement.", "category": "Configuration", "tags": [ "hospitality software", "hotel CRM", "phone number validation" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-international-phone-numbers-with-a-sign", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-international-phone-numbers-with-a-sign", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2ad55ede-5e78-489e-94c4-e0e63c492456" ] }, { "id": "faq-1803", "question": "How does group booking software improve efficiency for hotel sales teams?", "answer": "Group booking software saves hotel sales teams time at every step of the group process. In Thynk:Inquiries from Cvent, email and web forms are created automatically.Availability and rates are visible while the proposal is prepared.Proposals and contracts are generated from templates and signed electronically.Room blocks are pushed to the PMS, and rooming lists and pickup are tracked.Tasks and reminders keep follow-ups and cut-off dates on time.Sales managers spend less time on administration and more time selling.", "category": "Platform", "tags": [ "group booking software", "GSO", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-group-booking-software-improve-efficiency-for-hotel-sales-teams", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-group-booking-software-improve-efficiency-for-hotel-sales-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:39.654318+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "9bd97520-6c2c-4c35-bd68-e0fa261a37a2" ] }, { "id": "faq-396", "question": "How does Thynk.cloud improve communication among sales and operations teams for event bookings?", "answer": "Thynk.cloud centralises all booking instructions and updates within the Event Management module, allowing sales and operations teams to collaborate seamlessly. Regular updates and clear documentation within the platform keep everyone aligned, driving successful event outcomes.", "category": "Platform", "tags": [ "communication", "collaboration", "event management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-improve-communication-among-sales-and-operations-teams-for-event-bookings", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-improve-communication-among-sales-and-operations-teams-for-event-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1fdb6cd8-7653-4b77-972b-3e83c96aadb9" ] }, { "id": "faq-2192", "question": "How do property admins create a new user in Thynk?", "answer": "Property admins create users in Thynk in a few steps.Open user management and select New User.Enter the user's name, email address and username.Choose the profile and role, for example sales manager.Assign permission sets and the property or territory.Save, and the user receives a welcome email to log in.With the right role and territory from the start, new colleagues see the correct data and sales goals immediately.", "category": "Technical Documentation", "tags": [ "hospitality software", "hotel CRM", "user management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/solutions/how-do-property-admins-create-a-new-user-in-thynk", "sourceUrl": "https://faq.thynk.cloud/solutions/how-do-property-admins-create-a-new-user-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:f0a13f8b-1d07-4160-b38d-f78e6367f888" ] }, { "id": "faq-34", "question": "How is data backed up in Thynk?", "answer": "Thynk is built on Salesforce, so customer data is stored on Salesforce's secure, resilient cloud infrastructure.Data is replicated and protected by the Salesforce platform.Property admins can set up regular data exports for their own backups.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Thynk University includes a lesson for property admins on backup strategies.Find out more in the Thynk Trust Center.", "category": "Solutions", "tags": [ "security", "backup", "disaster-recovery", "uptime", "security-compliance" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/solutions/how-is-data-backed-up-in-thynk", "sourceUrl": "https://faq.thynk.cloud/solutions/how-is-data-backed-up-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-116", "question": "Does Thynk include rate code statistics?", "answer": "Yes. Thynk analytics include rate code statistics, so revenue and sales teams can see how each rate performs.Filter dashboards and reports by rate code, market segment and business segment.Compare room nights and revenue per rate code across properties and periods.Combine rate code data with account, agency and booking information for deeper analysis.All rate code reporting uses Thynk's drag-and-drop report and dashboard builder, built on Salesforce, so users can create and save their own views without IT support.", "category": "Analytics", "tags": [ "rate code", "statistics", "analytics", "data analysis", "filtering" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/does-thynk-include-rate-code-statistics", "sourceUrl": "https://faq.thynk.cloud/platform/does-thynk-include-rate-code-statistics", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1532", "question": "How does group booking software improve hotel revenue and operations?", "answer": "Group booking software is a hospitality tool designed to manage reservations and contracts for groups, such as corporate events, weddings, or conferences. It integrates with Property Management Systems (PMS), Central Reservation Systems (CRS), and Global Sales Offices (GSO) to coordinate room blocks, pricing, and billing efficiently. This software enhances lead management by tracking inquiries and automating communications, reducing errors and manual workload. Thynk’s group booking software built on Salesforce, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, offers advanced revenue analytics and seamless integration with Meeting & Events software. Compared to platforms like Opera OSEM or Momentus, Thynk provides a unified CRM and event management solution that improves visibility into group sales pipelines and optimises resource allocation. Utilising group booking software helps hotels increase booking accuracy, accelerate sales cycles, and maximise revenue from group business.", "category": "Configuration", "tags": [ "group booking software", "hotel CRM", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-group-booking-software-improve-hotel-revenue-and-operations", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-group-booking-software-improve-hotel-revenue-and-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "367ec982-d7f4-4fc3-9116-16927a5d9fbc" ] }, { "id": "faq-845", "question": "How does a channel hub enhance CRS and lead management for hotels?", "answer": "A channel hub enhances reservation system and lead management workflows by connecting them. In Thynk:Every inbound lead becomes an inquiry, whatever its source.Sales managers see PMS availability and rates while qualifying the lead.Won leads become bookings that update the PMS automatically.Reports link channel, conversion and revenue.Hotels gain one consistent process from first request to confirmed reservation.", "category": "Platform", "tags": [ "channel hub", "CRS", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-enhance-crs-and-lead-management-for-hotels", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-enhance-crs-and-lead-management-for-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4f2d2701-90b7-47ac-be85-cfd174cbe5fd" ] }, { "id": "faq-1529", "question": "How does a hotel CRM built on Salesforce benefit hospitality platforms?", "answer": "A hotel CRM is a customer relationship management system designed specifically for hotels to manage guest data, leads, and bookings efficiently. Building on Salesforce enables hospitality software platforms to deliver seamless synchronisation of customer information, lead management, and sales activities across systems. This integration supports global sales office (GSO) operations, group booking software, and event management systems by ensuring data consistency and real-time updates. Thynk.cloud exemplifies this integration by mapping business segments and customer data directly to Salesforce objects, enhancing revenue analytics and improving lead conversion rates. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure environment for data exchange. This connectivity allows hotels to unify their PMS, CRS, and Meeting & Events software workflows, delivering a comprehensive venue CRM solution that supports MICE and corporate event planning with robust reporting and automation capabilities.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "Salesforce integration", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-hotel-crm-built-on-salesforce-benefit-hospitality-platforms", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-hotel-crm-built-on-salesforce-benefit-hospitality-platforms", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "14644f07-942f-4a7b-a7f0-509468a2c65b" ] }, { "id": "faq-1972", "question": "How does a hotel CRM like Thynk improve lead management and group booking software functions?", "answer": "A hotel CRM like Thynk is a specialised hospitality software designed to manage customer relationships, lead management, and group bookings efficiently. It centralises data from various sources, including event management systems and CRS, to streamline communication and sales processes. Lead management in Thynk enables hotels and venues to track inquiries, convert leads into confirmed bookings, and manage follow-ups systematically. Group booking software within Thynk supports complex MICE events by handling block codes, room allocations, and pricing changes seamlessly. Unlike some competitors such as Tripleseat or MeetingPackage, Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring robust security and scalability. Thynk's native Salesforce foundation allows advanced analytics and revenue management capabilities, helping hotels optimise sales strategies and forecast demand. Additionally, Thynk’s channel hub connects with external platforms like Cvent for RFP integration, enhancing event sourcing and booking efficiency. Overall, Thynk’s hotel CRM capabilities improve operational workflows, increase booking accuracy, and maximise revenue opportunities for hospitality businesses.", "category": "Configuration", "tags": [ "hotel CRM", "lead management", "group booking software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-a-hotel-crm-like-thynk-improve-lead-management-and-group-booking-software-functions", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-a-hotel-crm-like-thynk-improve-lead-management-and-group-booking-software-functions", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e90b786b-d642-47a8-9a34-6f628b24c7af" ] }, { "id": "faq-74", "question": "What reporting features are available for meetings and events?", "answer": "Generate comprehensive reports including room utilisation rates, event frequency by department, catering spend analysis, and attendee patterns. Access pre-built dashboards or create custom reports with filters for date ranges, event types, and cost centres. Export data to Excel or integrate with your BI tools.", "category": "Products", "tags": [ "reporting", "analytics", "utilization", "analytics-platform", "MICE", "inventory" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/what-reporting-features-are-available-for-meetings-and-events", "sourceUrl": "https://faq.thynk.cloud/products/what-reporting-features-are-available-for-meetings-and-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://sales-catering", "university://events-training", "thynk.cloud/products/sales-catering" ] }, { "id": "faq-803", "question": "How does a channel hub improve lead management for hospitality properties?", "answer": "A channel hub improves lead management by giving every lead the same fast, consistent treatment. In Thynk:Leads from Cvent, email, web forms and direct booking are captured automatically.The email AI copilot turns emails into structured inquiries.Lead passing rules assign each lead to the right property or sales manager.Tasks and reminders ensure timely follow-up.Dashboards track response time and conversion.Properties respond faster, lose fewer leads and understand which channels perform best.", "category": "Platform", "tags": [ "channel hub", "lead management", "CRS" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-improve-lead-management-for-hospitality-properties", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-improve-lead-management-for-hospitality-properties", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:07.797849+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "02b5857f-32a1-45d8-9a06-ae46d4c6d255" ] }, { "id": "faq-117", "question": "Is the solution multi-property and scalable?", "answer": "Yes. Thynk is a native multi-property solution (one API key for all properties, one multi-property data model) and is easily scalable; it is powered by Salesforce which makes it AI ready and enterprise grade.", "category": "Solutions", "tags": [ "multi-property", "scalable", "Salesforce", "enterprise", "AI" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/is-the-solution-multi-property-and-scalable", "sourceUrl": "https://faq.thynk.cloud/solutions/is-the-solution-multi-property-and-scalable", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-118", "question": "Do you offer flexible document templates such as proposals, contracts, BEOs, pro formas, and deposit forms?", "answer": "Yes. Thynk offers flexible Word-based document templates for proposals, contracts, BEOs, pro formas and deposit forms. Documents can be produced as PDF, Word or a URL e-document.URL e-documents can include dynamic options and selections in a form, which feed straight back into Thynk, and templates support dynamic and conditional images and fields. Everything is embedded in Thynk on Salesforce, so document data stays within the platform.", "category": "Products", "tags": [ "document templates", "proposals", "contracts", "dynamic forms", "Salesforce integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/do-you-offer-flexible-document-templates-such-as-proposals-contracts-beos-pro-formas-and-deposit-for", "sourceUrl": "https://faq.thynk.cloud/products/do-you-offer-flexible-document-templates-such-as-proposals-contracts-beos-pro-formas-and-deposit-for", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1", "question": "What training does Thynk University offer?", "answer": "Thynk University is the online learning platform for Thynk users.Courses by role: sales managers, conference services and property admins.Topics: from first steps to events, bookings, reporting and administration.Self-paced: lessons are available at any time.New users can start with the foundation lessons and then follow the course for their role.", "category": "Products", "tags": [ "training", "courses" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-training-does-thynk-university-offer", "sourceUrl": "https://faq.thynk.cloud/products/what-training-does-thynk-university-offer", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 100, "relevanceScore": 100, "sources": [] }, { "id": "faq-1880", "question": "How does revenue analytics enhance the functionality of a venue CRM system?", "answer": "Revenue analytics in a venue CRM system refers to the process of collecting, analysing, and interpreting financial and operational data to optimise sales and profitability. By integrating revenue analytics, venues can gain insights into booking trends, customer behaviour, and channel performance, enabling data-driven decision-making. This is particularly valuable when combined with group booking software, PMS, and CRS data to provide a comprehensive view of revenue streams. Thynk’s venue CRM, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, incorporates advanced revenue analytics tools that help identify high-value clients, forecast demand, and measure the effectiveness of marketing campaigns. Compared to competitors like Tripleseat or Opera OSEM, Thynk offers enhanced automation for maintaining accurate PMS account linkages and primary account statuses, which improves data reliability for analytics. This integration supports the Global Sales Office (GSO) in targeting profitable segments and optimising pricing strategies, ultimately driving higher revenue and operational efficiency for hotels and venues.", "category": "Configuration", "tags": [ "revenue analytics", "venue CRM", "group booking software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-revenue-analytics-enhance-the-functionality-of-a-venue-crm-system", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-revenue-analytics-enhance-the-functionality-of-a-venue-crm-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "12aec367-e7ac-485d-8379-dc7f07f34445" ] }, { "id": "faq-119", "question": "How are series handled when there are several \"blocks\" and only one contract?", "answer": "Thynk manages series and multi-block business under a single contract.Several room blocks, even across different properties, can belong to one contract.Agreed, blocked, forecast and pickup values synchronise two-way with the PMS.Room types, rate plans, rate prices and flexible prices are synchronised.Reservations and rooming lists are managed for each block.Sales teams see the whole series in one place, while each block is handled correctly in the PMS of the relevant property.", "category": "Integrations", "tags": [ "PMS sync", "reservation management", "multi-block", "contract management", "room types" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-are-series-handled-when-there-are-several-blocks-and-only-one-contract", "sourceUrl": "https://faq.thynk.cloud/solutions/how-are-series-handled-when-there-are-several-blocks-and-only-one-contract", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-550", "question": "How will your solution address our need for new customer management and reporting?", "answer": "Thynk can monitor and report on new customers including last activity, customer life cycles, emails, automations, and segmentation. Thynk includes also customer tiering management with auto reminder for sales activities. It also includes account plans, and business reviews if needs be.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/how-will-your-solution-address-our-need-for-new-customer-management-and-reporting", "sourceUrl": "https://faq.thynk.cloud/general/how-will-your-solution-address-our-need-for-new-customer-management-and-reporting", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:39.656193+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-2185", "question": "How does Thynk capture guest nationality on group rooming lists?", "answer": "Thynk captures guest details, including nationality, on group rooming lists.Enter nationality for each guest on the rooming list, or import it with the list.Guest details are linked to the reservations in the room block.Nationality data supports local registration requirements, reporting and personalised service.Keeping guest information on the rooming list gives sales, reservations and front office teams one accurate source of group guest data.", "category": "Salesforce Integration", "tags": [ "hospitality software", "group booking software", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-capture-guest-nationality-on-group-rooming-lists", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-capture-guest-nationality-on-group-rooming-lists", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:b67cae63-d4a5-49b4-a3f8-cea4adffedb2" ] }, { "id": "faq-577", "question": "What are the requirements for the internal sales revenue report, specifically regarding Revenue, RNs, and ARR net, and how should hierarchy levels be used for revenue grouping?", "answer": "Thynk offers a dynamic dashboard featuring key sales metrics such as Sales Activities, Inquiries, Negotiated Rates, and Bookings. Data can be cross-filtered and reported based on grouping and hierarchy levels; please see the white paper for more details.", "category": "Analytics", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-requirements-for-the-internal-sales-revenue-report-specifically-regarding-revenue-rns-a", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-requirements-for-the-internal-sales-revenue-report-specifically-regarding-revenue-rns-a", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:41.659925+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-721", "question": "What are best practices for managing PMS accounts in event management software?", "answer": "Managing PMS accounts effectively in event management software is essential for accurate data synchronisation and operational efficiency. PMS accounts are integration points between event management systems and property management systems, enabling seamless data exchange of bookings, billing, and guest information. Best practices include regularly verifying synchronisation status to ensure data accuracy and promptly updating credentials and connection parameters to keep integrations running reliably. Utilising monitoring tools, such as those provided by Thynk, helps track data flow and act proactively. Proper user permission management within the software ensures secure access to PMS account data. These practices support smooth operations in Meeting & Events software and MICE environments by maintaining reliable connections between PMS, CRS, and channel hubs. Thynk’s platform, built on Salesforce, offers advanced monitoring and integration features that facilitate these best practices, providing a competitive edge over solutions like Event Temple and MeetingPackage through enhanced automation and real-time data visibility.", "category": "Platform", "tags": [ "PMS", "event management system", "Meeting & Events software" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-are-best-practices-for-managing-pms-accounts-in-event-management-software", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-best-practices-for-managing-pms-accounts-in-event-management-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "9892cead-49fc-49f4-8967-7801503c887e" ] }, { "id": "faq-912", "question": "What revenue analytics advantages does Thynk offer hotels?", "answer": "Thynk gives hotels revenue analytics that cover the entire commercial process, not only the stay.One data model: CRM, groups, events and catering data sit together on Salesforce.Forward-looking: pipeline and pace reports show expected revenue before it is confirmed.Room blocks: agreed, blocked, forecast and pickup values are reported separately.Sales performance: contribution by staff member, team, segment and property.PMS data: synchronisation with PMS such as OPERA Cloud keeps actuals aligned.Drag-and-drop dashboards let each team build the views it needs.", "category": "Platform", "tags": [ "revenue analytics", "hospitality software", "Cvent RFP integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-revenue-analytics-advantages-does-thynk-offer-hotels", "sourceUrl": "https://faq.thynk.cloud/platform/what-revenue-analytics-advantages-does-thynk-offer-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7490ab18-b0e4-4df5-a172-cac8bc79f9cd" ] }, { "id": "faq-457", "question": "How does Thynk.cloud help manage sales territories in hospitality businesses?", "answer": "Thynk.cloud allows hospitality teams to define and organise sales territories based on geography, property types, or other criteria, ensuring focused sales efforts. This structured approach streamlines accountability and enhances resource allocation for improved booking outcomes.", "category": "Platform", "tags": [ "sales territories", "hospitality sales", "territory management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-sales-territories-in-hospitality-businesses", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-sales-territories-in-hospitality-businesses", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "40c2c8b0-b6ec-4a6a-b60e-d7488b0c52ca" ] }, { "id": "faq-413", "question": "What best practices should Sales Managers follow to maintain ongoing compliance using Thynk.cloud?", "answer": "Sales managers can keep their processes compliant in Thynk with a few practices.Use dashboards to review key data, such as missing mandatory information or overdue deposits.Keep account and contact data accurate and up to date.Respect permissions and share records only through the platform.Set up alerts and approvals for steps that need review.Thynk supports this with a secure foundation: it is ISO/IEC 27001 certified and SOC 2 Type II compliant and built on Salesforce, with audit trails and granular permissions.Find out more in the Thynk Trust Center.", "category": "Platform", "tags": [ "best practices", "compliance", "audits", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-to-maintain-ongoing-compliance-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-to-maintain-ongoing-compliance-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7c8c51c9-49ff-41f1-ab74-e90eb237bf07" ] }, { "id": "faq-355", "question": "What best practices should be followed to maintain accurate event scheduling in Thynk.cloud?", "answer": "Regularly updating event statuses and using consistent naming conventions for citywides and tradeshows help maintain accurate scheduling and reporting. Coordinating with Salesforce integration points further ensures that CRM-related scheduling and resource allocation remain synchronised and efficient.", "category": "Platform", "tags": [ "Best Practices", "Event Scheduling", "Salesforce Integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-be-followed-to-maintain-accurate-event-scheduling-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-be-followed-to-maintain-accurate-event-scheduling-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "525dcab0-d453-41f5-8d15-a3c1abb18f10" ] }, { "id": "faq-799", "question": "What are the benefits of integrating Cvent RFP with hospitality software like Thynk?", "answer": "Integrating Cvent RFPs with Thynk brings event sourcing into a platform built for hotel and venue sales.Speed: RFPs arrive as inquiries, ready to answer.Accuracy: responses use live room and function space availability.Consistency: proposals follow your templates and pricing.Continuity: won RFPs become bookings with room blocks and events, without retyping.Insight: reports show the value of Cvent business.Teams win more of the right business with less effort.", "category": "Platform", "tags": [ "Cvent RFP integration", "venue CRM", "group booking software", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-integrating-cvent-rfp-with-hospitality-software-like-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-integrating-cvent-rfp-with-hospitality-software-like-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c9ee0b0c-6173-4967-b4a0-026b6ae98840" ] }, { "id": "faq-469", "question": "How does Thynk.cloud leverage Salesforce’s platform capabilities for secure and reliable booking management?", "answer": "Thynk is built on Salesforce, so booking management benefits from an enterprise-grade platform.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Data is encrypted in transit and at rest.Profiles, roles and permission sets control who can see and change each booking.Changes to key fields are tracked.Thynk is upgraded automatically with each Salesforce release.Hotels and venues can manage sales, catering and MICE bookings securely and reliably as they grow.Find out more in the Thynk Trust Center.", "category": "Salesforce Integration", "tags": [ "Salesforce", "security", "compliance", "platform capabilities" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-leverage-salesforces-platform-capabilities-for-secure-and-reliable-booking-manag", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-leverage-salesforces-platform-capabilities-for-secure-and-reliable-booking-manag", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "799ef6d4-1446-47ad-b1e1-e8746450d0b3" ] }, { "id": "faq-120", "question": "What are function sheets and event planning?", "answer": "Function sheets, also called Banquet Event Orders (BEOs), tell operations teams exactly how to deliver each event. Thynk generates them directly from the booking.They include times, spaces, setups, menus, equipment and instructions.Changes are highlighted on a Change BEO.Previous versions are kept in a repository.BEOs are distributed automatically to internal teams or external parties.Event planning and execution stay aligned, because every department works from the latest version.", "category": "Products", "tags": [ "function sheets", "event planning", "BEO", "Thynk", "automated distribution" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-are-function-sheets-and-event-planning", "sourceUrl": "https://faq.thynk.cloud/products/what-are-function-sheets-and-event-planning", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-609", "question": "Does this include the automatic generation of invoices/proforma with event details, including extras (equipment, catering, etc.)?", "answer": "The system provides automated generation of pro forma and invoices, along with management for tax, accounting categories, and flexible, word-based templates. It also offers flexible routing, payment links, and manages the collection process, Accounts Receivable, Credit Rating, and no go status.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/does-this-include-the-automatic-generation-of-invoicesproforma-with-event-details-including-extras-e", "sourceUrl": "https://faq.thynk.cloud/general/does-this-include-the-automatic-generation-of-invoicesproforma-with-event-details-including-extras-e", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:43.792137+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-121", "question": "How do I see the daily arrival list per hotel in Thynk?", "answer": "Thynk provides a daily arrival list for each hotel based on data from the property management system (PMS).Arrivals are taken from the PMS, so the list reflects the latest reservation information.Filter the list by hotel to give each property its own daily view.Group sales and conference services teams can use the list to prepare for incoming groups and events.Like every Thynk report, the arrival list can be saved, scheduled and shared with colleagues.", "category": "Analytics", "tags": [ "arrival list", "PMS data", "reporting", "daily metrics", "hotel operations" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-see-the-daily-arrival-list-per-hotel-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-see-the-daily-arrival-list-per-hotel-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-351", "question": "How does Thynk.cloud ensure the accuracy of Kitchen Reports with Salesforce integration?", "answer": "Kitchen Reports pull data directly from Salesforce event and order records, ensuring up-to-date and accurate information for kitchen teams. Thynk is built on Salesforce; Salesforce is renowned for its robust data management and integration capabilities, enhancing report reliability.", "category": "Platform", "tags": [ "Kitchen Reports", "Salesforce Integration", "Data Accuracy" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-the-accuracy-of-kitchen-reports-with-salesforce-integration", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-the-accuracy-of-kitchen-reports-with-salesforce-integration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6644b45e-1ccc-4f3a-a538-8200f0f2f113" ] }, { "id": "faq-1214", "question": "How can revenue analytics improve lead management in venue CRM systems?", "answer": "Revenue analytics in venue CRM systems involves analysing sales data, booking trends, and pricing performance to optimise lead management and maximise profitability. By leveraging detailed insights, venues can identify high-value leads, forecast demand, and tailor pricing strategies for group bookings and MICE events. This analytical approach supports decision-making in Meeting & Events software and group booking software by highlighting opportunities for upselling and cross-selling. Revenue analytics also integrates with CRS and channel hubs to provide a comprehensive view of booking sources and revenue streams. Thynk’s venue CRM incorporates advanced revenue analytics powered by Salesforce’s secure and scalable platform. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring data integrity and compliance. Compared to solutions like Event Temple or Momentus, Thynk delivers real-time analytics and customisable dashboards that enhance lead prioritisation and improve conversion rates, ultimately driving higher revenue for hospitality properties.", "category": "Configuration", "tags": [ "revenue analytics", "venue CRM", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-revenue-analytics-improve-lead-management-in-venue-crm-systems", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-revenue-analytics-improve-lead-management-in-venue-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:30.292235+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "10945347-6470-4b97-bf88-68b4d9848a56" ] }, { "id": "faq-642", "question": "What best practices should hotels follow when managing packages in Thynk.cloud?", "answer": "Hotels should predefine standard packages for quick selection, implement validation rules to avoid incompatible additions, and leverage Thynk.cloud workflows if needed to automate notifications or updates upon package changes. These practices optimise booking accuracy and enhance operational workflows.", "category": "Platform", "tags": [ "best practices", "packages", "automation" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-when-managing-packages-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-when-managing-packages-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4bee3b85-3912-4218-bebd-44b7b51a33d9" ] }, { "id": "faq-36", "question": "What security certifications does Thynk maintain?", "answer": "Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.ISO/IEC 27001: Thynk is certified against ISO/IEC 27001:2022, the international standard for information security management.SOC 2 Type II: an independent report on how Thynk's security controls operate over time.Controls: Thynk's controls cover business operations, cloud security, human resources and data, including encryption of data in transit, file systems and file stores, and penetration testing.Hotels and venues can rely on Thynk to protect guest, account and booking data.Find out more in the Thynk Trust Center.", "category": "Solutions", "tags": [ "security", "certifications", "compliance", "audits", "security-compliance" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/solutions/what-security-certifications-does-thynk-maintain", "sourceUrl": "https://faq.thynk.cloud/solutions/what-security-certifications-does-thynk-maintain", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:40:05.068866+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://security-guide", "university://security-training", "salesforce://security-setup" ] }, { "id": "faq-2224", "question": "How do I model what-if scenarios on a booking with Thynk's Scenario Modeller?", "answer": "Thynk's Scenario Modeller lets sales and revenue teams answer questions such as \"what happens to our margin if catering costs rise by 10%?\" straight from the booking, without building a spreadsheet. It reads the booking as it stands and recalculates revenue, costs and profit as you type. Nothing you enter is written back to the booking, so you can test any idea safely.\nOpen the booking, go to the P&L tab (your property may have renamed it) and scroll past the Cost Analyser to the Scenario Modeller. From there you can:\n\nenter the increase or decrease you expect on any cost, for example guest room costs up by 35%;\nadjust the overall Booking Revenue or the number of Attendees;\nset a Selling Price and watch the rest of the picture update around it;\nenter the minimum gross profit you need and see what it would take to reach it.\n\nUse Reset to start again. To keep a scenario, give it a name and click the disc icon to save it. Saved scenarios are listed at the bottom of the modeller, so you can reopen, update or delete them later and revisit the options you discussed with a client. If you don't see the P&L tab, your Thynk admin can ask Thynk Support to switch it on for your property.\nLearn more in the Thynk University Bookings course.", "category": "Products", "tags": [ "scenario modeller", "booking profitability", "what-if analysis", "revenue management", "group bookings", "MICE" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-model-what-if-scenarios-on-a-booking-with-thynks-scenario-modeller", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-model-what-if-scenarios-on-a-booking-with-thynks-scenario-modeller", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-14T06:28:23.766232+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/bookings/texts/78086985-how-do-i-use-the-scenario-modeller-on-a-booking", "gdoc:1G7cnpfzqAONBcu9JyXe8KKY0EynIAjO7OVhuMKtqQSM" ] }, { "id": "faq-667", "question": "How does an event management system benefit venues and hotels?", "answer": "An event management system is software that helps venues and hotels plan, organise, and execute events such as conferences, weddings, and corporate meetings. This Meeting & Events software centralises event details, manages resources, and coordinates group bookings, improving operational efficiency. Event management systems often integrate with venue CRM and CRS platforms to streamline lead management and booking processes. For MICE (Meetings, Incentives, Conferences, and Exhibitions) segments, these systems facilitate complex scheduling and attendee management. Thynk’s event management system is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing secure and reliable infrastructure. Thynk’s platform supports Cvent RFP integration and revenue analytics, enabling venues and hotels to optimise event profitability and enhance client relationships through data-driven insights.", "category": "Configuration", "tags": [ "event management system", "Meeting & Events software", "venue CRM", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-an-event-management-system-benefit-venues-and-hotels", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-an-event-management-system-benefit-venues-and-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b281ebac-ec31-459a-9010-f9f499f9002d" ] }, { "id": "faq-318", "question": "How does Thynk.cloud guarantee secure and reliable integration with Mews?", "answer": "Thynk's Mews integration is built for security and reliability.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Thynk is built on Salesforce, so integration credentials and data are held on an enterprise-grade platform.Data exchanged with Mews is encrypted in transit.Integration monitoring shows the status of every exchange.Hotels can rely on two-way synchronisation of profiles, blocks, reservations, availability and rates.Find out more in the Thynk Trust Center.", "category": "Configuration", "tags": [ "security", "Salesforce", "integration", "Mews" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynkcloud-guarantee-secure-and-reliable-integration-with-mews", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynkcloud-guarantee-secure-and-reliable-integration-with-mews", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2819b783-0428-4f6a-acf8-6a95b8206675" ] }, { "id": "faq-243", "question": "How does Thynk manage product and booking data on Salesforce?", "answer": "Thynk is built on Salesforce, so bookings, events and products are native Salesforce records.Products added to a booking are stored on the booking and its events.Reports, dashboards and automations work directly on booking and product data.Admins can extend the data model with their own fields and processes.Keeping everything on one platform means sales, catering and finance teams always work from the same data.", "category": "Salesforce Integration", "tags": [ "integration", "Salesforce", "booking", "products" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynk-manage-product-and-booking-data-on-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-manage-product-and-booking-data-on-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4c2adda7-c307-4382-8695-3a56244bb934" ] }, { "id": "faq-392", "question": "How does Thynk.cloud facilitate collaboration between sales and catering teams regarding special dietary needs?", "answer": "Thynk.cloud enables sales managers to share detailed dietary requirement data collected from attendees with catering teams well in advance, promoting smooth coordination. This collaboration ensures that all food allergies and preferences are accommodated, enhancing the overall event experience.", "category": "Platform", "tags": [ "catering collaboration", "dietary needs", "event coordination" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-facilitate-collaboration-between-sales-and-catering-teams-regarding-special-diet", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-facilitate-collaboration-between-sales-and-catering-teams-regarding-special-diet", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ebb5d87b-ad03-4e44-95f1-60abf9cd4bb4" ] }, { "id": "faq-2209", "question": "How can property admins back up their Thynk data?", "answer": "Thynk is built on Salesforce, so data is stored on secure, resilient cloud infrastructure. Property admins can also keep their own copies.Use the Salesforce data export service to schedule regular exports of your data.Export key reports, such as bookings and accounts, for local records.Keep configuration documentation up to date.Follow the backup lesson for property admins in Thynk University.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Find out more in the Thynk Trust Center.", "category": "Best Practices", "tags": [ "hospitality software", "backup", "Thynk.cloud" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/general/how-can-property-admins-back-up-their-thynk-data", "sourceUrl": "https://faq.thynk.cloud/general/how-can-property-admins-back-up-their-thynk-data", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:40:15.517174+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:28cfc704-7990-45ab-bd20-dd525e89f320" ] }, { "id": "faq-1717", "question": "How does an event management system integrate with Cvent RFP to streamline venue bookings?", "answer": "An event management system is software that helps venues and hotels plan, organise, and execute events efficiently. Integration with Cvent RFP (Request for Proposal) allows venues to receive and respond to event inquiries directly within their system, streamlining the booking process. This integration synchronises lead management data, ensuring that event planners’ requests are tracked and managed accurately and consistently. The system connects with venue CRM, group booking software, and the Central Reservation System (CRS) to maintain accurate availability and pricing information. Thynk offers seamless Cvent RFP integration, leveraging Salesforce’s secure and scalable platform—Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant. Thynk’s solution includes API rate limiting and automated notifications that keep data uploads orderly and consistent. Compared to platforms like MeetingPackage or Tripleseat, Thynk provides enhanced synchronisation and analytics capabilities, enabling venues to optimise lead conversion and revenue management for MICE and other events.", "category": "Configuration", "tags": [ "event management system", "Cvent RFP integration", "venue CRM", "lead management", "Thynk" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-an-event-management-system-integrate-with-cvent-rfp-to-streamline-venue-bookings", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-an-event-management-system-integrate-with-cvent-rfp-to-streamline-venue-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e2acdaea-4915-4cd2-9537-12a3a579838b" ] }, { "id": "faq-294", "question": "How can I ensure that the pricing type for AV equipment in my quote packages is set to 'Per Unit' in Thynk?", "answer": "To ensure AV equipment is priced correctly as 'Per Unit', first verify that the related Product records are set to 'Per Unit'. Then, customise the page layout in Salesforce to display the pricing type field. Use validation rules to enforce that any quote package line items for AV equipment inherit the pricing type from their related Product records. This alignment will prevent discrepancies and ensure accurate revenue calculations.", "category": "Platform", "tags": [ "Thynk.cloud", "Quote Package Line Items", "Pricing Type", "AV Equipment", "Salesforce" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-ensure-that-the-pricing-type-for-av-equipment-in-my-quote-packages-is-set-to-per-unit-in-t", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-ensure-that-the-pricing-type-for-av-equipment-in-my-quote-packages-is-set-to-per-unit-in-t", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Handling Unit Price Pricing Types for Quote Package Line Items in Thynk.cloud", "jira: https://thynk.atlassian.net/browse/THSIN-2545" ] }, { "id": "faq-100", "question": "Can I track TMC partnerships with Thynk B2B Sales?", "answer": "Yes. Thynk B2B Sales helps hotels manage their relationships with travel management companies (TMCs).Record TMCs as accounts with their contacts and agreements.Track production and booking patterns per TMC.Report on TMC performance alongside corporate accounts.These insights help sales teams focus on the partnerships that generate the most business.", "category": "Products", "tags": [ "b2b-sales", "tmc", "partnerships", "analytics", "B2B" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-i-track-tmc-partnerships-with-thynk-b2b-sales", "sourceUrl": "https://faq.thynk.cloud/products/can-i-track-tmc-partnerships-with-thynk-b2b-sales", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 72, "relevanceScore": 100, "sources": [ "confluence://sales-catering", "university://events-training", "thynk.cloud/products/sales-catering" ] }, { "id": "faq-399", "question": "What Salesforce capabilities support Thynk.cloud’s event instruction tracking?", "answer": "Thynk is built on Salesforce; Salesforce provides robust data security and scalable cloud infrastructure that ensures reliable access and protection of your event information. This foundation enables Thynk.cloud to deliver seamless, secure tracking of booking instructions and BEO day details for hospitality venues.", "category": "Platform", "tags": [ "Salesforce", "security", "cloud infrastructure", "event tracking" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-salesforce-capabilities-support-thynkclouds-event-instruction-tracking", "sourceUrl": "https://faq.thynk.cloud/platform/what-salesforce-capabilities-support-thynkclouds-event-instruction-tracking", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1fdb6cd8-7653-4b77-972b-3e83c96aadb9" ] }, { "id": "faq-1693", "question": "What is hospitality software and how does it improve hotel CRM and group bookings?", "answer": "Hospitality software is a comprehensive technology solution designed to streamline operations for hotels and venues, including hotel CRM and group bookings management. A hotel CRM within hospitality software centralises guest data, enabling personalised communication and targeted marketing, which enhances customer loyalty and revenue. Group booking software, often integrated within hospitality platforms, simplifies managing large reservations by automating processes like room blocks and contract handling. Related systems such as Property Management Systems (PMS), Central Reservation Systems (CRS), and Global Sales Offices (GSO) work in tandem with hospitality software to optimise sales and operational efficiency. For example, Thynk offers an integrated hospitality software platform that combines hotel CRM, group booking capabilities, and analytics, built on Salesforce; Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant. This integration facilitates seamless data flow between sales, marketing, and operations teams, improving lead management and revenue analytics. Compared to competitors like Amadeus Delphi or Opera OSEM, Thynk emphasises real-time data synchronisation and user-friendly interfaces, enabling hotels and venues to maximise their commercial potential while delivering exceptional guest experiences.", "category": "Salesforce Integration", "tags": [ "hospitality software", "hotel CRM", "group booking software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-hospitality-software-and-how-does-it-improve-hotel-crm-and-group-bookings", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-hospitality-software-and-how-does-it-improve-hotel-crm-and-group-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5ee536b2-7b96-4adc-88f1-83fbab6e408c" ] }, { "id": "faq-374", "question": "What information do I need to generate a BEO in Thynk?", "answer": "Thynk generates a Banquet Event Order (BEO) from the event details on the booking.Complete the mandatory event fields, such as date, times, function space and number of participants.Add the food and beverage, equipment and setup products for the event.Include instructions for operational teams.Once the event data is complete, generate the BEO from the booking using your property's template. Every department then works from the same, accurate document.", "category": "Platform", "tags": [ "BEO", "troubleshooting", "event data" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-information-do-i-need-to-generate-a-beo-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-information-do-i-need-to-generate-a-beo-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:18.607161+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1a1cb3be-970f-4758-994c-7caa0cad9f09" ] }, { "id": "faq-837", "question": "How does a channel hub improve lead management for hotels and venues?", "answer": "A channel hub gives hotels and venues one place to manage every new lead. In Thynk:Requests from Cvent, email, web forms and the direct booking engine arrive as inquiries.Each inquiry is linked to the right account and contact, avoiding duplicates.Lead scoring helps teams prioritise the best opportunities.Automatic routing and follow-up tasks keep response times short.Hotels and venues handle more leads with the same team and see clearly where their business comes from.", "category": "Platform", "tags": [ "channel hub", "lead management", "hotel CRM", "Cvent RFP integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-improve-lead-management-for-hotels-and-venues", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-improve-lead-management-for-hotels-and-venues", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:20.777372+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "cc2a7a37-c64c-47fb-94e9-f926f0450c36" ] }, { "id": "faq-1360", "question": "What is an event management system and how does it integrate with CRS?", "answer": "An event management system is hospitality software designed to plan, organise, and execute meetings, conferences, and other events within hotels or venues. It manages event details such as space allocation, scheduling, attendee registration, and billing. Integration with a CRS (Central Reservation System) is essential to synchronise room availability and event space bookings, ensuring accurate inventory management and preventing double bookings. This integration also supports lead management by linking event inquiries with guest profiles and booking histories. Thynk’s event management system is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing secure and reliable infrastructure. Thynk offers advanced features including Cvent RFP integration and a channel hub that streamlines distribution and sales processes. Compared to competitors like Amadeus Delphi and Opera OSEM, Thynk emphasises seamless API connectivity and comprehensive analytics, enabling venues to optimise MICE event operations and revenue performance effectively.", "category": "Salesforce Integration", "tags": [ "event management system", "CRS", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-an-event-management-system-and-how-does-it-integrate-with-crs", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-an-event-management-system-and-how-does-it-integrate-with-crs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "58a87684-7474-479e-bea4-85bbed3e58f6" ] }, { "id": "faq-1471", "question": "What role does revenue analytics play in group booking software and GSO?", "answer": "Revenue analytics turns group booking and GSO activity into decisions. In Thynk:Group pipeline reports forecast revenue by arrival date, property and segment.Room block reports compare agreed, blocked and picked-up rooms.GSO contribution is measured alongside property sales.Dashboards show conversion, lost business and average rates.Revenue managers and sales leaders can steer group strategy across the portfolio with one consistent set of figures.", "category": "Salesforce Integration", "tags": [ "revenue analytics", "group booking software", "GSO", "hospitality software", "CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-role-does-revenue-analytics-play-in-group-booking-software-and-gso", "sourceUrl": "https://faq.thynk.cloud/platform/what-role-does-revenue-analytics-play-in-group-booking-software-and-gso", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:07.797849+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "8348c163-230c-469c-8e57-f313cf71a247" ] }, { "id": "faq-122", "question": "How are role-based permissions managed across departments, hotels, and the entire group, including access for Head Office users and individual employees?", "answer": "User login is SSO driven and MFA secured. Each user profile drives permissions which include property data access, and process access. Users are assigned to roles which drives the hierarchy in between property, clusters, brands, and corporate teams. This can also be applied to franchise operations and portfolio management.", "category": "Security", "tags": [ "permissions", "role-based access", "SSO", "MFA", "data security" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-are-role-based-permissions-managed-across-departments-hotels-and-the-entire-group-including-acce", "sourceUrl": "https://faq.thynk.cloud/solutions/how-are-role-based-permissions-managed-across-departments-hotels-and-the-entire-group-including-acce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-475", "question": "What steps should I follow to search for a specific company in Thynk.cloud?", "answer": "Simply log into Thynk.cloud, navigate to 'Accounts & Contacts', and use the search bar to enter the company name. This streamlined process ensures quick access to detailed company profiles and associated booking data.", "category": "Platform", "tags": [ "company search", "accounts and contacts", "user guidance" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-steps-should-i-follow-to-search-for-a-specific-company-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-steps-should-i-follow-to-search-for-a-specific-company-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "75df1943-0596-49af-a581-06d024648943" ] }, { "id": "faq-511", "question": "What best practices should hotels follow to maintain data integrity during Mews integration?", "answer": "Hotels should implement event-driven triggers, validate incoming data before processing, and maintain detailed logs for audit and troubleshooting. These practices help ensure accurate synchronisation and minimise errors across booking and guest management workflows.", "category": "Salesforce Integration", "tags": [ "best practices", "data integrity", "event-driven", "logging" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-to-maintain-data-integrity-during-mews-integration", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-to-maintain-data-integrity-during-mews-integration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "a4f1a1de-c305-4bab-a9f7-e72814abf08b" ] }, { "id": "faq-518", "question": "Can Thynk.cloud recalculate existing bookings to reflect new VAT and city tax rates?", "answer": "Yes, Thynk.cloud provides an admin UI and bulk booking tools to recalculate prices and VAT rules for existing bookings, ensuring accurate financials whenever tax rates change. This capability helps properties maintain up-to-date pricing without manual intervention, improving operational efficiency.", "category": "Technical Documentation", "tags": [ "booking management", "recalculation", "admin tools", "hospitality" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/can-thynkcloud-recalculate-existing-bookings-to-reflect-new-vat-and-city-tax-rates", "sourceUrl": "https://faq.thynk.cloud/solutions/can-thynkcloud-recalculate-existing-bookings-to-reflect-new-vat-and-city-tax-rates", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "827f3fe5-dce3-4c0e-939d-d659022a6f43" ] }, { "id": "faq-1654", "question": "What advantages does revenue analytics provide in hospitality software platforms?", "answer": "Revenue analytics in hospitality software platforms refers to the use of data analysis tools to monitor, forecast, and optimise revenue streams across hotels and venues. This functionality integrates with PMS, CRS, group booking software, and hotel CRM to provide actionable insights into booking trends, pricing strategies, and market demand. Revenue analytics helps hospitality professionals make informed decisions to maximise profitability, manage inventory, and identify growth opportunities in MICE and group sales segments. Thynk’s hospitality software includes advanced revenue analytics, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and reliable data processing. Thynk differentiates itself from competitors like Opera OSEM and Momentus by offering real-time dashboards and seamless integration with Cvent RFPs and global sales offices (GSO), enabling comprehensive revenue management. Incorporating revenue analytics into hospitality software empowers hotels and venues to enhance financial performance, optimise sales strategies, and maintain competitive advantage in a dynamic market.", "category": "Configuration", "tags": [ "revenue analytics", "hospitality software", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-provide-in-hospitality-software-platforms", "sourceUrl": "https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-provide-in-hospitality-software-platforms", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e25c1e40-4e8e-432c-b492-2c077eaaeb2a" ] }, { "id": "faq-84", "question": "What is the minimum number of rooms required for a group booking?", "answer": "Thynk does not impose a fixed minimum. The threshold for a group booking is set by your company’s standard operating procedures, so you decide how many rooms per night qualify.You can enter bookings of any size and classify them as group bookings according to your own rules, so reporting and workflows reflect the way your sales team works.", "category": "Products", "tags": [ "minimum-rooms", "threshold", "policies", "group", "inventory" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/what-is-the-minimum-number-of-rooms-required-for-a-group-booking", "sourceUrl": "https://faq.thynk.cloud/products/what-is-the-minimum-number-of-rooms-required-for-a-group-booking", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-1805", "question": "How does channel hub and CRS integration enhance hotel distribution?", "answer": "Connecting a channel hub with reservation systems helps hotels distribute group and event business accurately. In Thynk:Requests from Cvent, email, web forms and direct booking are collected in one pipeline.Live availability, room types and rates come from the PMS.Confirmed blocks and reservations are sent back automatically.The meetings and events direct booking engine lets clients book online.Hotels reach planners through several channels while keeping inventory consistent.", "category": "Best Practices", "tags": [ "channel hub", "CRS", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/how-does-channel-hub-and-crs-integration-enhance-hotel-distribution", "sourceUrl": "https://faq.thynk.cloud/general/how-does-channel-hub-and-crs-integration-enhance-hotel-distribution", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "87875957-20b2-4809-994a-c46de01319ae" ] }, { "id": "faq-409", "question": "How does Thynk.cloud integrate outlet buyout status with Salesforce?", "answer": "Thynk.cloud syncs outlet buyout statuses with Salesforce using custom fields or flags to reflect exclusive bookings accurately and prevent double bookings. Thynk is built on Salesforce; Salesforce is designed for seamless integration and real-time data synchronisation, enhancing operational efficiency.", "category": "Platform", "tags": [ "Salesforce integration", "outlet buyout", "data synchronization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-outlet-buyout-status-with-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-outlet-buyout-status-with-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b7db9a63-50ef-4f56-9a74-c0c9224a9f4f" ] }, { "id": "faq-2230", "question": "How do I clone a booking in Thynk to rebook the same event on future dates?", "answer": "When a client's event goes well and they want to run it again, Thynk lets you clone the booking instead of building a new one from scratch. The copy keeps the structure you have already set up, such as events, packages, products and guest rooms, and you simply give it a new name and arrival date. It is ideal for annual conferences, incentive programmes and other recurring business.\n\nOpen the original booking, click the down arrow at the top right and choose Clone Booking.\nEnter a Name for the new booking and its new Arrival Date.\nCheck the Guests number, which is copied from the original, and change it if needed.\nChoose your options: Keep Original Booking Guests keeps the same attendee numbers on every event, package and function room; Keep Original Booking Guests Rooms Only keeps just the guest rooms identical; Update Room Rates applies the rates for the new dates from your PMS, if interfaced, or from Thynk. Leave the first two unticked when the new booking needs a different number of guests.\nClick Save.\n\nTransactional details such as the status, signature, invoicing and payment amounts, pick-up figures and PMS references start fresh on the new booking, and its option date is calculated from the day you clone it, so the copy is clean and ready to sell.\nLearn more in the Thynk University Bookings course.", "category": "Products", "tags": [ "clone booking", "repeat business", "future dates", "group bookings", "sales and catering", "MICE" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-clone-a-booking-in-thynk-to-rebook-the-same-event-on-future-dates", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-clone-a-booking-in-thynk-to-rebook-the-same-event-on-future-dates", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-15T06:30:07.196484+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/bookings/texts/49481710-how-can-i-copy-a-booking-and-update-it-with-future-dates-cloning-a-booking", "gdoc:1oz8k5eK7HjoT6ZDExN2vtWncj6cVn1uCsLpYXhqmk2g" ] }, { "id": "faq-328", "question": "How can Conference Services teams track prospecting calls using Thynk.cloud?", "answer": "Teams can use the Activity Summary Report within Thynk.cloud to monitor all prospecting calls completed over a selected period. This report aggregates call metrics such as number of calls, outcomes, and associated prospects, enabling efficient performance tracking and strategic planning.", "category": "Platform", "tags": [ "prospecting", "reporting", "conference services" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-conference-services-teams-track-prospecting-calls-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-conference-services-teams-track-prospecting-calls-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "03350cbf-b520-4801-86da-5f757f7d217f" ] }, { "id": "faq-1334", "question": "What role does revenue analytics play in a hotel CRM system?", "answer": "Revenue analytics in a hotel CRM system involves collecting and analysing data related to bookings, pricing, and customer behaviour to optimise revenue management strategies. It integrates information from PMS, CRS, group booking software, and GSO to provide actionable insights on market trends, booking patterns, and sales performance. This enables hotels to adjust pricing dynamically, forecast demand, and identify high-value customer segments, particularly in MICE and event management contexts. Thynk’s hotel CRM is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, and offers advanced revenue analytics tools that integrate seamlessly with Cvent RFPs and channel hubs. Compared to competitors like Amadeus Delphi and Opera OSEM, Thynk provides real-time dashboards and predictive analytics, empowering hotels to maximise profitability and improve operational decision-making with greater precision and efficiency.", "category": "Configuration", "tags": [ "revenue analytics", "hotel CRM", "group booking software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-role-does-revenue-analytics-play-in-a-hotel-crm-system", "sourceUrl": "https://faq.thynk.cloud/solutions/what-role-does-revenue-analytics-play-in-a-hotel-crm-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ca0c7cb7-bc0f-486b-b73d-ee3a4e2b82be" ] }, { "id": "faq-246", "question": "How can I efficiently duplicate an event in Thynk.cloud to manage recurring meetings?", "answer": "Use the 'Copy' function in the Events module to duplicate an existing event, then update details like date and participants before saving. This streamlines scheduling for recurring or similar events.", "category": "Platform", "tags": [ "events", "event management", "recurring events", "efficiency" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-efficiently-duplicate-an-event-in-thynkcloud-to-manage-recurring-meetings", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-efficiently-duplicate-an-event-in-thynkcloud-to-manage-recurring-meetings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d462045b-723a-4178-9897-d9acbffe2923" ] }, { "id": "faq-360", "question": "What should hospitality teams consider when using multi-edit and multi-delete features in Thynk.cloud?", "answer": "Teams should confirm that edited fields apply to all selected bookings and review changes before applying to avoid inconsistencies. For deletions, it is critical to ensure no dependent records are affected and that users have proper permissions, maintaining smooth event management workflows.", "category": "Platform", "tags": [ "best practices", "multi-edit", "multi-delete" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-should-hospitality-teams-consider-when-using-multi-edit-and-multi-delete-features-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-should-hospitality-teams-consider-when-using-multi-edit-and-multi-delete-features-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c084ee00-3807-46ec-b6ec-3e659503463a" ] }, { "id": "faq-2211", "question": "What is the difference between Orders and Reservation Products in Thynk's PMS integration?", "answer": "Thynk offers two ways to send event products to the PMS for invoicing.Orders: linked to the group and invoiced together to a paymaster. Ideal for group and event charges paid by the organiser.Reservation Products: added to individual reservations and invoiced to each guest. Ideal for items guests pay personally.Sales managers choose the method when closing the quote, so every charge reaches the right bill.", "category": "Technical Documentation", "tags": [ "hospitality software", "PMS", "Orders", "Reservation Products" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-the-difference-between-orders-and-reservation-products-in-thynks-pms-integration", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-the-difference-between-orders-and-reservation-products-in-thynks-pms-integration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:318f135f-bc05-4b1c-a8d5-afb9c78309a1" ] }, { "id": "faq-473", "question": "How can I access and view PMS Accounts within the Thynk platform?", "answer": "To view PMS Accounts, log into Thynk.cloud, navigate to the 'Accounts' tab, and apply the filter for 'PMS Accounts' to display all relevant partner accounts. This intuitive process helps hospitality teams quickly access and manage key partner data.", "category": "Platform", "tags": [ "PMS Accounts", "User Access", "Platform Navigation" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-access-and-view-pms-accounts-within-the-thynk-platform", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-access-and-view-pms-accounts-within-the-thynk-platform", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7b162539-e309-4b5a-b45c-9a78d1372c68" ] }, { "id": "faq-438", "question": "What best practices should hospitality teams follow to maximise the use of call logs and tasks in Thynk.cloud?", "answer": "Hospitality teams should regularly review call logs to maintain clear communication and promptly update task statuses to reflect progress. Utilising notifications and reminders helps teams stay ahead of deadlines and improve coordination.", "category": "Platform", "tags": [ "best practices", "communication", "task updates" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-teams-follow-to-maximise-the-use-of-call-logs-and-tasks-in-th", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-teams-follow-to-maximise-the-use-of-call-logs-and-tasks-in-th", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "cf1a9178-655b-4494-8147-9ca283bfb404" ] }, { "id": "faq-123", "question": "How are reports available for historical and future periods, and how can time ranges be selected?", "answer": "You can select any period, and compare period over period (year on year for example). Past data is based on actuals / pickup / financial items. Future data is based on business on the books. Agreed vd. Blocked vs. forecast.", "category": "Analytics", "tags": [ "reports", "historical data", "future projections", "time ranges", "financial metrics" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-are-reports-available-for-historical-and-future-periods-and-how-can-time-ranges-be-selected", "sourceUrl": "https://faq.thynk.cloud/platform/how-are-reports-available-for-historical-and-future-periods-and-how-can-time-ranges-be-selected", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-124", "question": "What features does the B2B email tool offer?", "answer": "Thynk is a B2B sales and events platform built on Salesforce, and it includes email tools designed for business communication.Send list emails to selected accounts and contacts, for example for sales campaigns or event invitations.Use email templates with merge fields from the account, contact or booking.Log emails automatically against the related records, including through the Outlook and Office 365 integration.For B2C guest journeys such as pre-stay and post-stay messages, Thynk works alongside Salesforce Marketing Cloud on the same Salesforce platform.", "category": "Products", "tags": [ "B2B", "email tool", "Salesforce", "Marketing Automation", "list emails" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-features-does-the-b2b-email-tool-offer", "sourceUrl": "https://faq.thynk.cloud/products/what-features-does-the-b2b-email-tool-offer", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2210", "question": "How do I filter a Thynk report to last week or this week?", "answer": "Thynk reports support relative date filters, which update automatically over time.Open the report in the report builder.Select the date field, such as booking start date or inquiry created date.Choose a relative range, such as LAST WEEK or THIS WEEK.Save the report.For a combined view, use a custom range from the start of last week to the end of this week. The report always shows the right period without manual changes.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "Salesforce filters", "group booking software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-filter-a-thynk-report-to-last-week-or-this-week", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-filter-a-thynk-report-to-last-week-or-this-week", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:0a52bcd5-94ea-43be-ae75-277f412adc3f" ] }, { "id": "faq-472", "question": "What best practices should hospitality teams follow to maximise the value of PMS Accounts in Thynk?", "answer": "Hospitality teams should regularly update PMS Account details, use tags and notes for better organisation, and collaborate by sharing insights within the platform. These practices enhance accuracy and teamwork, driving more effective sales and catering management through Thynk.", "category": "Platform", "tags": [ "PMS Accounts", "Best Practices", "Collaboration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-teams-follow-to-maximise-the-value-of-pms-accounts-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-teams-follow-to-maximise-the-value-of-pms-accounts-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7b162539-e309-4b5a-b45c-9a78d1372c68" ] }, { "id": "faq-125", "question": "How do I access the contract list for corporate and leisure customers?", "answer": "Contracts for corporate and leisure customers are managed centrally in Thynk.Open the contract list view to see all contracts, filtered by customer type, property or status.Open an account to see the contracts linked to it.Use drag-and-drop reports to analyse contracts by period, rate or sales manager.Because every contract sits in one place, sales and revenue teams work from the same up-to-date information.", "category": "Products", "tags": [ "contract management", "corporate customers", "leisure customers", "salesforce", "reporting" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-access-the-contract-list-for-corporate-and-leisure-customers", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-access-the-contract-list-for-corporate-and-leisure-customers", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1768", "question": "What is hospitality software and how does it support VAT changes in hotel systems?", "answer": "Hospitality software is a comprehensive technology solution designed to streamline operations in hotels and venues, including managing reservations, billing, and compliance tasks such as VAT adjustments. It integrates with property management systems (PMS), central reservation systems (CRS), and customer relationship management (CRM) platforms to ensure seamless data flow. When governments implement VAT changes, such as a new rate for food and beverage, hospitality software enables timely updates across all relevant systems. This includes automating tax rate configurations, synchronising pricing adjustments, and ensuring accurate revenue analytics. For example, Thynk’s hospitality software offers configurable business automation workflows that propagate VAT updates through integrated systems, including its CRM and pricing modules, built on Salesforce. This reduces manual errors and ensures compliance with tax regulations. By leveraging event-driven triggers and API integrations, hospitality software maintains transactional consistency and supports reporting accuracy, which is critical for financial audits and operational transparency. Overall, hospitality software plays a vital role in adapting hotel systems to regulatory changes while optimising revenue management and guest experience.", "category": "Best Practices", "tags": [ "hospitality software", "VAT changes", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/what-is-hospitality-software-and-how-does-it-support-vat-changes-in-hotel-systems", "sourceUrl": "https://faq.thynk.cloud/general/what-is-hospitality-software-and-how-does-it-support-vat-changes-in-hotel-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2bbe5de2-7ae4-4b77-8b9a-da8d5ee0eba8" ] }, { "id": "faq-1182", "question": "How does Cvent RFP integration enhance Meeting & Events software?", "answer": "Cvent RFP integration connects event sourcing directly with meetings and events management. In Thynk:RFPs from Cvent create inquiries with dates, attendees, room and space requirements.Sales managers check function space and room availability in the function diary.Proposals are generated from templates using the RFP details.Confirmed events move straight into event planning, BEOs and invoicing.The whole journey, from RFP to event delivery, runs in one Salesforce-native platform, which shortens response times and keeps every detail consistent.", "category": "Platform", "tags": [ "Cvent RFP integration", "Meeting & Events software", "venue CRM" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-meeting-events-software", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-meeting-events-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "91eff9ac-253a-4e6a-9dd0-a6ef3ff728c1" ] }, { "id": "faq-404", "question": "How does Thynk.cloud ensure synchronisation of package date changes with Salesforce?", "answer": "Thynk.cloud syncs package date changes directly with Salesforce objects, leveraging Salesforce workflows and triggers to automate related updates. Thynk is built on Salesforce; Salesforce is designed for seamless integration and reliable data synchronisation, ensuring consistent information across platforms.", "category": "Platform", "tags": [ "Salesforce integration", "data synchronization", "automation" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-synchronisation-of-package-date-changes-with-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-synchronisation-of-package-date-changes-with-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1c214cbb-844d-4a57-a491-2e7171aa9f85" ] }, { "id": "faq-126", "question": "Can data be filtered by sales user, company, or other criteria?", "answer": "Yes. All Thynk reports and dashboards support dynamic filters, so users can slice data by sales user, company or almost any other field.Common filters: sales manager, account, agency, property, booking status, market segment and date range.Drag and drop: add or remove filters and groupings directly in the report builder.Saved views: save filtered reports and add them to personal or team dashboards.Because Thynk is built on Salesforce, reporting covers the data points stored in the platform, and no IT skills are required.", "category": "Analytics", "tags": [ "data filtering", "sales metrics", "dynamic filters", "reporting", "data analysis" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/can-data-be-filtered-by-sales-user-company-or-other-criteria", "sourceUrl": "https://faq.thynk.cloud/platform/can-data-be-filtered-by-sales-user-company-or-other-criteria", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-127", "question": "Is this a ready-to-use sales tool?", "answer": "Yes. Thynk is a ready-to-use sales tool built on Salesforce.Lead management, lead passing and channel integration.An email AI copilot that turns emails into structured inquiries.Account, contact and sales activity management.Outlook and Office 365 integration, plus the Salesforce mobile app pre-configured for Thynk.Account life cycle automation, quotas and sales programmes.Contract management and a direct booking engine.Agentforce AI process automation.Sales teams can start working from day one, on desktop, mobile or in Outlook.", "category": "Products", "tags": [ "Salesforce", "CRM", "Sales Automation", "Lead Management", "Email Integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/is-this-a-ready-to-use-sales-tool", "sourceUrl": "https://faq.thynk.cloud/products/is-this-a-ready-to-use-sales-tool", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:33.600902+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-314", "question": "Can Thynk.cloud customise data synchronisation between Mews and Salesforce?", "answer": "Yes, Thynk.cloud includes mapping tools that let users tailor how Mews callout data syncs with Salesforce objects, ensuring that reservation and guest information aligns perfectly with your CRM and operational needs. Thynk is built on Salesforce; Salesforce is highly scalable and secure, supporting seamless integration.", "category": "Platform", "tags": [ "data mapping", "Salesforce integration", "customization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-thynkcloud-customise-data-synchronisation-between-mews-and-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynkcloud-customise-data-synchronisation-between-mews-and-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "203c8467-b228-4449-841d-ea7210c1b3b7" ] }, { "id": "faq-2189", "question": "How do I see total production for an account or agency in Thynk?", "answer": "Thynk shows total production, the combined business an account or agency brings, directly on the record and in reports.Open the account or agency to see revenue, room nights and events.Production includes business where the account acted as company, agency or booker.Reports compare production by period, property and segment.Sales managers use production to prioritise key accounts, prepare negotiations and track growth.", "category": "Platform", "tags": [ "hospitality software", "hotel CRM", "revenue analytics" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-see-total-production-for-an-account-or-agency-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-see-total-production-for-an-account-or-agency-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:75e00604-9f28-4082-b1ea-ef4f8079a7b0" ] }, { "id": "faq-128", "question": "Are all reports accessible per hotel as well as group-wide?", "answer": "Yes. Every report in Thynk can be viewed for a single hotel or across the whole group.Filter by hotel, region, brand or group-wide.Property teams see their own results, while regional and corporate teams see consolidated figures.Access to each level is controlled by user permissions.Thynk is designed as a multi-property platform, so one data model supports both property-level and group-level reporting.", "category": "Analytics", "tags": [ "reporting", "data access", "hotel management", "group-wide", "automated filters" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/are-all-reports-accessible-per-hotel-as-well-as-group-wide", "sourceUrl": "https://faq.thynk.cloud/platform/are-all-reports-accessible-per-hotel-as-well-as-group-wide", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-601", "question": "What is the rate code flexibility (change in rate codes)?", "answer": "Rate codes are uploaded from the Property Management System (PMS), and future rate codes can also be defined. A negotiated rate contract module is available to manage the rate contracting cycle and push rates back to the PMS.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/what-is-the-rate-code-flexibility-change-in-rate-codes", "sourceUrl": "https://faq.thynk.cloud/general/what-is-the-rate-code-flexibility-change-in-rate-codes", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:43.296322+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-405", "question": "What best practices should Sales Managers follow when changing package dates in Thynk.cloud?", "answer": "Sales Managers should verify dependencies like linked tasks, resources, and billing cycles before changing package dates, communicate updates promptly to stakeholders, and use audit logs for compliance tracking. These practices help maintain operational integrity and enhance team collaboration.", "category": "Platform", "tags": [ "best practices", "package dates", "audit logs" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-when-changing-package-dates-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-when-changing-package-dates-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1c214cbb-844d-4a57-a491-2e7171aa9f85" ] }, { "id": "faq-779", "question": "Can Thynk’s hotel CRM handle historical data with different exchange rates?", "answer": "A hotel CRM like Thynk manages customer relationships while integrating financial data, including currency conversions. Thynk’s hotel CRM supports Advanced Currency Management with dated exchange rates, enabling historical bookings to retain the exchange rate valid at their booking date. This prevents financial discrepancies when analysing past data in reports or revenue analytics. If dated exchange rates are not used, updating the exchange rate will apply to all historical data, which can cause inconsistencies with external systems such as PMS or CRS. Thynk’s CRM is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure handling of sensitive financial and customer data. This capability is especially valuable for venues managing MICE events or group bookings across multiple currencies. Compared to competitors like Event Temple or MeetingPackage, Thynk’s precise currency management within its hotel CRM enhances lead management and financial accuracy, supporting better decision-making for sales teams and GSO operations.", "category": "Platform", "tags": [ "hotel CRM", "exchange rates", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-thynks-hotel-crm-handle-historical-data-with-different-exchange-rates", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynks-hotel-crm-handle-historical-data-with-different-exchange-rates", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "850996e6-03ab-4796-8b99-4fba94063931" ] }, { "id": "faq-299", "question": "How can I view all in-house groups using Thynk.cloud?", "answer": "You can easily access all in-house groups by navigating to the Reports & Dashboards section and selecting the Groups In-House report. This report consolidates all groups currently checked in or scheduled to arrive, enabling efficient event and resource management for your venue.", "category": "Platform", "tags": [ "in-house groups", "reporting", "event management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-view-all-in-house-groups-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-view-all-in-house-groups-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "af65f4d7-c73f-4c6d-abb1-1eb60c03ce35" ] }, { "id": "faq-322", "question": "What benefits do alerts and task management features provide on the Thynk.cloud Home Page?", "answer": "Real-time alerts keep hospitality teams informed of critical revenue-impacting changes, allowing for swift responses to opportunities or risks. Integrated task management supports accountability and follow-up, helping teams efficiently manage leads, bookings, and function diaries within one platform.", "category": "Platform", "tags": [ "Alerts", "Task Management", "Revenue Operations" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-benefits-do-alerts-and-task-management-features-provide-on-the-thynkcloud-home-page", "sourceUrl": "https://faq.thynk.cloud/platform/what-benefits-do-alerts-and-task-management-features-provide-on-the-thynkcloud-home-page", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6c1b6167-4b94-44a2-9387-59e5289ad74f" ] }, { "id": "faq-636", "question": "Can Thynk connect with both OPERA and POS systems for events in F&B outlets?", "answer": "Yes. Thynk connects with OPERA and with POS systems, so events in food and beverage outlets are managed end to end.Room blocks, reservations and postings exchange data with OPERA.Outlet events and their revenue connect with the POS, such as Lightspeed.Sales, catering and outlet teams work from the same booking.This gives venues one view of event and outlet revenue.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/can-thynk-connect-with-both-opera-and-pos-systems-for-events-in-fb-outlets", "sourceUrl": "https://faq.thynk.cloud/general/can-thynk-connect-with-both-opera-and-pos-systems-for-events-in-fb-outlets", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:53.498145+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-494", "question": "Can I export filtered booking data from Thynk.cloud for reporting purposes?", "answer": "Yes, Thynk.cloud allows you to export filtered booking data in formats such as CSV or Excel. This feature helps sales managers and event planners create detailed reports and presentations to support strategic decision-making and client proposals.", "category": "Platform", "tags": [ "data export", "reporting", "bookings" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-i-export-filtered-booking-data-from-thynkcloud-for-reporting-purposes", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-export-filtered-booking-data-from-thynkcloud-for-reporting-purposes", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b18cb802-5f04-46f1-8ac0-77d06ffc13c0" ] }, { "id": "faq-295", "question": "What are best practices for maintaining accurate in-house group information in Thynk.cloud?", "answer": "Regularly refreshing the Groups In-House report and using saved filters for frequent views help maintain real-time accuracy. Additionally, integrating these reports with Salesforce dashboards consolidates event management and improves operational visibility across your venue.", "category": "Platform", "tags": [ "best practices", "real-time updates", "dashboard integration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-are-best-practices-for-maintaining-accurate-in-house-group-information-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-best-practices-for-maintaining-accurate-in-house-group-information-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "af65f4d7-c73f-4c6d-abb1-1eb60c03ce35" ] }, { "id": "faq-283", "question": "How do I ensure that the Room Block count is updated after a cancellation in Thynk.cloud?", "answer": "To ensure the Room Block count is updated after a cancellation in Thynk.cloud, follow these steps: First, confirm that the cancellation is processed in Mews. Next, verify that the cancellation event triggers an update in Thynk.cloud. If necessary, manually synchronise the cancellation using the Thynk.cloud API. After synchronisation, check the booking details in Thynk.cloud to ensure that the 'agreed' number of rooms in the Room Block reflects the cancellation accurately.", "category": "Solutions", "tags": [ "Thynk.cloud", "Room Block", "Cancellation", "Integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-do-i-ensure-that-the-room-block-count-is-updated-after-a-cancellation-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/solutions/how-do-i-ensure-that-the-room-block-count-is-updated-after-a-cancellation-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Handling Reservation Cancellations in Thynk.cloud with Guest List Assignments", "salesforce: https://thynk.my.salesforce.com/500SZ00000qTec9YAC" ] }, { "id": "faq-444", "question": "What features does Thynk.cloud offer to monitor guest room availability in real time?", "answer": "The Guest Room Availability section provides up-to-date information on room bookings, check-ins, and vacancies by date range and room type. This real-time visibility helps optimise room allocation and enhances operational efficiency for hospitality venues.", "category": "Platform", "tags": [ "Guest Room Availability", "Real-Time Data", "Room Management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-features-does-thynkcloud-offer-to-monitor-guest-room-availability-in-real-time", "sourceUrl": "https://faq.thynk.cloud/platform/what-features-does-thynkcloud-offer-to-monitor-guest-room-availability-in-real-time", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "556c86ee-3eb1-4d63-9bf8-9c674b4217f4" ] }, { "id": "faq-37", "question": "How is customer payment data protected?", "answer": "Thynk never stores actual credit card numbers. Payment data is tokenised and encrypted, using secure tokens provided by PCI-compliant payment processors, and all transactions are logged and monitored.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, and its security controls include encryption of data in transit.Find out more in the Thynk Trust Center.", "category": "Solutions", "tags": [ "security", "payments", "encryption", "pci", "security-compliance" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/solutions/how-is-customer-payment-data-protected", "sourceUrl": "https://faq.thynk.cloud/solutions/how-is-customer-payment-data-protected", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud/pricing", "confluence://billing-guide", "salesforce://pricing-setup" ] }, { "id": "faq-427", "question": "What role does Salesforce play in Thynk’s Linked PMS Account Report functionality?", "answer": "Thynk is built on Salesforce; Salesforce is a robust platform that supports data synchronisation and custom configurations to optimise account matching and reporting. This integration ensures seamless alignment between PMS data and sales accounts, enhancing operational efficiency for hospitality venues.", "category": "Salesforce Integration", "tags": [ "Salesforce Integration", "Data Synchronization", "Account Matching" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-role-does-salesforce-play-in-thynks-linked-pms-account-report-functionality", "sourceUrl": "https://faq.thynk.cloud/platform/what-role-does-salesforce-play-in-thynks-linked-pms-account-report-functionality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "25e662c0-86f0-4ae3-b39a-094949ff52ac" ] }, { "id": "faq-129", "question": "Does Thynk include multi-property capability?", "answer": "Yes. Thynk is a native multi-property solution.It supports multiple properties, brands, languages, currencies, countries and time zones.Each property keeps its own configuration, such as spaces, products and templates.Processes and data are consolidated at global sales office and corporate level, including corporate segment mapping, centralised inventory and corporate products.Permissions can be granted at property, group-of-properties or corporate level.Because Thynk is built on Salesforce, it uses one of the most advanced permission models available.", "category": "Property Types", "tags": [ "multi-property", "data management", "salesforce", "permissions", "global operations" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/property-types/does-thynk-include-multi-property-capability", "sourceUrl": "https://faq.thynk.cloud/property-types/does-thynk-include-multi-property-capability", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:20.777372+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-819", "question": "What is the role of revenue categories in group booking software for tax differentiation?", "answer": "Revenue categories in group booking software serve as essential tools for differentiating tax treatments across various services or event types. A revenue category classifies income streams, allowing hotels and venues to apply specific tax rates accurately, such as distinguishing between outside catering and on-site catering. This classification is critical in MICE (Meetings, Incentives, Conferences, and Exhibitions) environments where multiple events under one booking may have different tax obligations. By assigning products and services to distinct revenue categories, the group booking software ensures compliance and precise revenue tracking. Thynk’s group booking software, built on Salesforce, facilitates this by enabling customised revenue categories and product lists, integrating seamlessly with CRS and PMS systems. This capability supports detailed lead management and revenue analytics, positioning Thynk as a competitive alternative to MeetingPackage or Tripleseat.", "category": "Platform", "tags": [ "group booking software", "revenue categories", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-the-role-of-revenue-categories-in-group-booking-software-for-tax-differentiation", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-role-of-revenue-categories-in-group-booking-software-for-tax-differentiation", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "be1abdb3-322d-43e9-b543-86bc20893533" ] }, { "id": "faq-446", "question": "How can I quickly find contracts and invoices for a specific event in Thynk.cloud?", "answer": "You can easily locate contracts and proforma invoices by navigating to the Bookings module and using filters like booking ID, customer name, or event date to find the relevant booking. Within the booking details, all related documents are organised in a dedicated section for swift access and management.", "category": "Platform", "tags": [ "document management", "bookings", "contracts", "invoices" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-quickly-find-contracts-and-invoices-for-a-specific-event-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-quickly-find-contracts-and-invoices-for-a-specific-event-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "97b4292c-d6a2-40e9-a9cf-bc4f6d647cc1" ] }, { "id": "faq-2199", "question": "What is scheduler grouping in Thynk?", "answer": "Scheduler grouping lets venues book several resources together as one unit.A resource group combines individual resources, such as meeting rooms that are booked together for a larger event.When the group is booked, Thynk automatically reserves each resource in it.The scheduler shows every grouped resource as occupied.This prevents double bookings across related spaces and makes complex MICE events quicker to schedule.", "category": "Platform", "tags": [ "event management system", "scheduler grouping", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-scheduler-grouping-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-scheduler-grouping-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:d560ad11-b217-4ac6-a195-62636277019d" ] }, { "id": "faq-12", "question": "What makes Thynk different from other hospitality platforms?", "answer": "Thynk is built natively on Salesforce, giving hotels and venues enterprise-grade security, scalability and access to the Salesforce AppExchange ecosystem of business applications. Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.On this foundation, Thynk’s hospitality-specific modules for sales, catering, events and group bookings are designed by industry experts, so teams work in one connected platform built around the way hotels and venues sell and deliver business.", "category": "Platform", "tags": [ "platform", "differentiation", "salesforce-core", "enterprise", "salesforce-core", "security-compliance", "salesforce" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/platform/what-makes-thynk-different-from-other-hospitality-platforms", "sourceUrl": "https://faq.thynk.cloud/platform/what-makes-thynk-different-from-other-hospitality-platforms", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://platform-overview" ] }, { "id": "faq-435", "question": "How does Thynk.cloud ensure accurate availability for conference and banquet bookings?", "answer": "Thynk.cloud integrates real-time data from Salesforce and other enterprise systems to provide up-to-date availability status, considering room capacity, existing bookings, and resource constraints. This ensures that hospitality professionals can confidently manage bookings without scheduling conflicts.", "category": "Platform", "tags": [ "availability", "booking management", "conference services" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-accurate-availability-for-conference-and-banquet-bookings", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-accurate-availability-for-conference-and-banquet-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "13595f6c-b1da-48c7-b884-1e83a9c4b3b5" ] }, { "id": "faq-2214", "question": "How does Thynk send tax-inclusive or tax-exclusive group block rates to OPERA Cloud?", "answer": "Thynk sends group block rates to OPERA Cloud through the Oracle Hospitality Integration Platform (OHIP). Each block carries a clear rate grid of amounts for one- to four-person occupancy plus an extra person, and OPERA Cloud reads those amounts according to how the rate code is set up on the PMS side.\nTwo settings on the Booking Property in Thynk control exactly which amount is sent:\n\nInclude Tax: when enabled, Thynk sends tax-inclusive amounts; when disabled, it sends amounts excluding tax.\nSend To PMS Room Rate With Is Inclusive: when enabled, Thynk sends the unit price (room rate plus inclusive items); when disabled, it sends the room rate only.\n\nFor a hotel whose OPERA rate codes are tax inclusive, enable Include Tax on the Booking Property so that OPERA receives gross amounts that match its rate code configuration. Because these settings apply to the whole Booking Property, group pricing stays consistent across every block for that hotel.\nThe same Include Tax setting is also used when Thynk reads rate schedules back from OPERA, so prices are stored in the matching tax-inclusive or tax-exclusive fields and both systems stay aligned.", "category": "Integrations", "tags": [ "OPERA Cloud", "OHIP", "PMS integration", "group blocks", "tax inclusive rates", "room rates" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-send-tax-inclusive-or-tax-exclusive-group-block-rates-to-opera-cloud", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-send-tax-inclusive-or-tax-exclusive-group-block-rates-to-opera-cloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:34:59.947969+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "kn-slk-6t4k-90670994990679", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1790670994990679", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1790761089657519?thread_ts=1790670994.990679&cid=C02T23F6T4K" ] }, { "id": "faq-347", "question": "What best practices does Thynk.cloud recommend for standardising dietary restriction inputs?", "answer": "Thynk.cloud encourages using predefined picklists or dropdown menus for common dietary restrictions to maintain data consistency and reduce errors. This standardisation streamlines communication between sales, catering, and service teams, enhancing operational efficiency.", "category": "Platform", "tags": [ "best practices", "data standardization", "dietary restrictions" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-best-practices-does-thynkcloud-recommend-for-standardising-dietary-restriction-inputs", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-does-thynkcloud-recommend-for-standardising-dietary-restriction-inputs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6bbee279-7834-458e-a0c5-f67dd640350e" ] }, { "id": "faq-2170", "question": "How do I add my signature so it auto-populates Thynk documents?", "answer": "Thynk can add your signature to generated documents automatically.Open your user profile in Thynk.Upload an image of your signature, or capture it directly.Save your profile.From then on, proposals, contracts and other documents generated from templates that include the signature field show your signature automatically. Combined with e-signature for customers, this speeds up contract approval and gives every document a professional finish.", "category": "Platform", "tags": [ "group booking software", "digital signature", "GSO", "CRS", "revenue analytics" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-add-my-signature-so-it-auto-populates-thynk-documents", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-add-my-signature-so-it-auto-populates-thynk-documents", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:326bf149-c61c-4989-8d6d-b7a021a9f2d6" ] }, { "id": "faq-2180", "question": "How do I check and block space in the Thynk Function Diary?", "answer": "The Function Diary shows all function spaces and their availability in one calendar view.Open the Function Diary and choose the date range.Filter by space, date or event type to check availability and capacity.Select a free slot to block the space directly from the diary.Enter the event details and save.The event is linked to its booking straight away, so conference services and banquet teams avoid double bookings and use space efficiently.", "category": "Platform", "tags": [ "hospitality software", "event management system", "Function Diary" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-check-and-block-space-in-the-thynk-function-diary", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-check-and-block-space-in-the-thynk-function-diary", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:c648fe81-f098-4de0-a985-f9f56d1e953b" ] }, { "id": "faq-130", "question": "Does an account need to be assigned to a sales user, and is it easily reassignable?", "answer": "Yes. In Thynk, accounts are assigned to sales users, and reassignment is simple.Accounts can be assigned manually or automatically through territory management rules.Reassigning an account takes a few clicks, or can be done in bulk.Mandatory fields can be configured by drag and drop, based on rules such as account type or life cycle stage.Clear ownership ensures every account is looked after, and sales performance is attributed correctly.", "category": "Products", "tags": [ "account management", "sales user", "territory management", "configuration", "automated assignment" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/does-an-account-need-to-be-assigned-to-a-sales-user-and-is-it-easily-reassignable", "sourceUrl": "https://faq.thynk.cloud/products/does-an-account-need-to-be-assigned-to-a-sales-user-and-is-it-easily-reassignable", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1629", "question": "What features should I look for in a Meeting & Events software for MICE venues?", "answer": "MICE venues need Meeting & Events software that manages function space precisely and keeps every department informed. Thynk provides:Function diary: a visual view of all spaces, with availability by day and time.Space management: combined spaces, capacities per setup, overbooking per rank, privatisation of spaces and blackout periods.Products and packages: menus, combo products, service packages, AV equipment and flexible pricing.BEOs: function sheets with change tracking, version history and automatic distribution.Proposals and finance: e-proposals, contracts with e-signature, pro formas, deposits and invoicing.Direct booking: a meetings and events direct booking engine.Thynk is built on Salesforce, so space, sales and event data share one platform.", "category": "Best Practices", "tags": [ "Meeting & Events software", "MICE", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/what-features-should-i-look-for-in-a-meeting-events-software-for-mice-venues", "sourceUrl": "https://faq.thynk.cloud/general/what-features-should-i-look-for-in-a-meeting-events-software-for-mice-venues", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c1e820c8-189c-4ea1-b13c-8b543a78bc7d" ] }, { "id": "faq-2072", "question": "How can event management systems support venues during VAT rate changes?", "answer": "An event management system helps venues apply VAT rate changes consistently to every event-related charge.Update tax codes for venue hire, food and beverage, equipment and cancellation charges.Apply the new rates to future events while keeping completed events correct.Use reports to understand the effect of the change on event profitability.In Thynk, built on Salesforce, tax settings are shared by quotes, contracts and invoices, so clients receive clear and accurate documents after any VAT change.", "category": "Best Practices", "tags": [ "event management system", "MICE", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/how-can-event-management-systems-support-venues-during-vat-rate-changes", "sourceUrl": "https://faq.thynk.cloud/general/how-can-event-management-systems-support-venues-during-vat-rate-changes", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "bf78d1ca-89a7-4759-a5ef-2f84c78a9363" ] }, { "id": "faq-643", "question": "How does Thynk.cloud integrate package data with Salesforce for seamless MICE management?", "answer": "Packages added in Thynk.cloud automatically sync with Salesforce booking objects, ensuring data consistency across platforms. Thynk is built on Salesforce; Salesforce is a secure and scalable CRM platform that supports real-time integration and data synchronisation for hospitality clients.", "category": "Platform", "tags": [ "Salesforce integration", "MICE", "data synchronization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-package-data-with-salesforce-for-seamless-mice-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-package-data-with-salesforce-for-seamless-mice-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4bee3b85-3912-4218-bebd-44b7b51a33d9" ] }, { "id": "faq-766", "question": "What advantages does an event management system provide for hotels and venues?", "answer": "An event management system enhances operational efficiency for hotels and venues by centralising all event-related details, including dates, locations, resources, and client communications. Thynk’s event management system integrates seamlessly with Meeting & Events software, CRS, and group booking tools, ensuring streamlined workflows and improved customer experiences. With real-time data synchronisation, customisable reporting, and Cvent RFP integration, Thynk empowers venues to optimise MICE activities, manage group bookings, and boost profitability through advanced revenue analytics, setting it apart from competitors like Amadeus Delphi and Tripleseat.", "category": "Platform", "tags": [ "event management system", "Meeting & Events software", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-advantages-does-an-event-management-system-provide-for-hotels-and-venues", "sourceUrl": "https://faq.thynk.cloud/platform/what-advantages-does-an-event-management-system-provide-for-hotels-and-venues", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:30.292235+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "12f1cef9-1118-4bc8-bf55-01de6f5f9825" ] }, { "id": "faq-1994", "question": "How does an event management system benefit venues using Meeting & Events software?", "answer": "An event management system is a hospitality software tool that streamlines the planning, coordination, and execution of meetings and events within venues. Meeting & Events software integrates with venue CRM, CRS, and group booking software to centralise lead management, contract generation, and resource allocation. This system improves operational efficiency by automating workflows, tracking event progress, and providing real-time revenue analytics. For MICE-focused venues, event management systems facilitate seamless collaboration between sales teams and global sales offices (GSO), enhancing client engagement and boosting booking conversion rates. Thynk’s event management system stands out by offering robust Cvent RFP integration, enabling venues to respond quickly to requests for proposals while maintaining data consistency across platforms. Built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, Thynk ensures secure data handling and scalability. Compared to competitors like Event Temple and Tripleseat, Thynk delivers a unified solution that combines venue CRM, group booking software, and analytics, empowering venues to maximise event profitability and customer satisfaction.", "category": "Configuration", "tags": [ "event management system", "Meeting & Events software", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-an-event-management-system-benefit-venues-using-meeting-events-software", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-an-event-management-system-benefit-venues-using-meeting-events-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "763aabe7-9fe0-430f-b841-61da7d411db2" ] }, { "id": "faq-2232", "question": "How does Thynk handle account merges with Mews?", "answer": "Thynk keeps company and travel agent data consistent with Mews, whichever system your team uses to clean up duplicates. Each Thynk account can be linked to one or more PMS Accounts, which represent the matching profiles held in Mews.\nWhen companies or travel agents are merged in Mews:\n\nThe PMS Account of the merged profile is updated in Thynk to reference the profile it was merged into, so the link between the two is always clear.\nIf the merged PMS Account was the primary one for its Thynk account, the primary flag moves automatically to the surviving PMS Account.\n\nWhen accounts are merged in Thynk:\n\nYou merge the Thynk accounts themselves rather than the PMS Accounts.\nAll related records from the account's related lists come together under the single surviving account, giving sales teams one complete view of the relationship.\nThe profiles in Mews are left untouched, because every record is kept.\n\nThis gives teams the freedom to tidy data where it suits them best. Front-office teams can consolidate company and agency profiles in Mews, while sales managers merge duplicate accounts in Thynk, and both systems continue to give an accurate, connected picture of every company and agency across the portfolio.", "category": "Integrations", "tags": [ "Mews", "account merge", "PMS Accounts", "duplicate accounts", "travel agents", "data quality" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-handle-account-merges-with-mews", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-handle-account-merges-with-mews", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-15T10:08:50.739044+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1775138979993709", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1775139462121569?thread_ts=1775138979.993709&cid=C02T23F6T4K", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1791988233467039?thread_ts=1791987746.766599&cid=C02T23F6T4K" ] }, { "id": "faq-1614", "question": "How can hospitality software help manage group booking rates effectively?", "answer": "Hospitality software is designed to streamline the management of group booking rates by organising rate codes into group and non-group categories. Group booking software enables hotels and venues to focus on rates associated with specific groups, improving accuracy and efficiency in pricing strategies. By filtering out non-group rates, properties can present a cleaner interface for sales teams and revenue managers, reducing confusion and errors. Integration with systems like PMS (Property Management System) and CRS (Central Reservation System) ensures that group bookings are synchronised across platforms. Thynk offers advanced filtering options within its hospitality software, allowing users to hide non-group rates easily through configuration settings or Salesforce-powered integration filters. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and reliable data handling. This capability enhances operational workflows and supports better revenue analytics by focusing on relevant group rates, making Thynk a competitive alternative to solutions like Amadeus Delphi and Opera OSEM.", "category": "Best Practices", "tags": [ "hospitality software", "group booking software", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/how-can-hospitality-software-help-manage-group-booking-rates-effectively", "sourceUrl": "https://faq.thynk.cloud/general/how-can-hospitality-software-help-manage-group-booking-rates-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c1e820c8-189c-4ea1-b13c-8b543a78bc7d" ] }, { "id": "faq-1634", "question": "How does Cvent RFP integration improve event management systems?", "answer": "Cvent RFP integration improves event management by carrying the client's requirements straight into event planning. In Thynk:RFP details, such as dates, attendees and meeting requirements, create the inquiry.Function space is checked in the function diary.Once the event is confirmed, the same booking holds setups, menus and AV.BEOs are generated with all details for operations teams.Information is entered once and reused at every step, which means fewer errors and better-prepared events.", "category": "Salesforce Integration", "tags": [ "Cvent RFP integration", "event management system", "lead management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-improve-event-management-systems", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-improve-event-management-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:07.797849+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "adc4c468-ebd7-40e6-ad8d-283d2272b875" ] }, { "id": "faq-273", "question": "What permissions do I need in Salesforce to add new products in Thynk.cloud?", "answer": "To add new products in Thynk.cloud, you need 'Create' and 'Read' permissions on the Product2 object, which is a Salesforce standard feature. Additionally, you must have visibility and edit rights on all mandatory product fields via Field-Level Security. Ensure that your Thynk.cloud profile includes product management capabilities. After verifying these permissions, check that the 'New' button is included in the page layout assigned to your profile.", "category": "Products", "tags": [ "permissions", "Salesforce", "Product2", "Thynk.cloud", "product creation" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/what-permissions-do-i-need-in-salesforce-to-add-new-products-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/products/what-permissions-do-i-need-in-salesforce-to-add-new-products-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: User Permissions Required to Add New Products in Thynk.cloud", "salesforce: https://thynk.my.salesforce.com/500SZ00000qhpeFYAQ" ] }, { "id": "faq-76", "question": "How do I create a meeting room booking request?", "answer": "To create a meeting room booking request, you can easily 'Create a new booking' select the customers dates, times, number of guests, and you can of course select function rooms. Fill in the event details including attendee count, catering requirements, and any special equipment needs. ", "category": "Products", "tags": [ "booking", "meeting-rooms", "requests", "MICE", "inventory" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/how-do-i-create-a-meeting-room-booking-request", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-create-a-meeting-room-booking-request", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-361", "question": "How does Thynk.cloud ensure data integrity when performing bulk updates or deletions?", "answer": "Thynk.cloud encourages best practices such as verifying applicable fields before multi-editing and confirming deletions to prevent accidental data loss. Additionally, user permissions control access to bulk deletion, safeguarding sensitive event records and workflows.", "category": "Platform", "tags": [ "data integrity", "bulk updates", "permissions" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-data-integrity-when-performing-bulk-updates-or-deletions", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-data-integrity-when-performing-bulk-updates-or-deletions", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c084ee00-3807-46ec-b6ec-3e659503463a" ] }, { "id": "faq-38", "question": "How does the API rate limiting work?", "answer": "Thynk’s APIs apply configurable rate limits per integration, with automatic scaling during peak periods. Each integration can be tuned to its expected volume, and detailed usage analytics plus threshold alerts help your team monitor traffic and keep every connection running smoothly.The Thynk team works with you to set limits that suit your connected systems, such as your PMS, CRS or Cvent integration.", "category": "Solutions", "tags": [ "data-management", "api", "rate-limiting", "scaling", "analytics-platform", "analytics" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/solutions/how-does-the-api-rate-limiting-work", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-the-api-rate-limiting-work", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "salesforce-core", "confluence://integration-guide", "api-documentation" ] }, { "id": "faq-2178", "question": "How do I change who receives a scheduled report in Thynk?", "answer": "Scheduled reports in Thynk are sent by email through report subscriptions.Open the report.Select Subscribe or edit the existing subscription.Add or remove recipients, such as users or groups.Adjust the schedule if needed and save.Recipients receive the report at the chosen frequency, so managers and teams always have current figures without logging in.", "category": "Salesforce Integration", "tags": [ "hospitality software", "report delivery", "email update" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-change-who-receives-a-scheduled-report-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-change-who-receives-a-scheduled-report-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:80f960c5-8cf0-48c3-945b-c788b2382513" ] }, { "id": "faq-131", "question": "How easy is it to load and customise templates per property and per customer?", "answer": "Easy to load and modify word template (drag an ddrop, no IT skill required). One dynamic template for all properties (dynamic header, footer, property information, property logo, property images). Easy cloning and design of personalised templates. Template include e-signature and payment links. Templates can include forms / URL based e-documents; selections, options, information is then fed back into Thynk. Thynk can also integrate with Sertify, upmail, and other e-proposal solutions.", "category": "Products", "tags": [ "template customization", "dynamic templates", "e-signature", "payment links", "Thynk integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-easy-is-it-to-load-and-customise-templates-per-property-and-per-customer", "sourceUrl": "https://faq.thynk.cloud/products/how-easy-is-it-to-load-and-customise-templates-per-property-and-per-customer", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-480", "question": "What is the Account Hierarchy feature in Thynk.cloud and how does it benefit hospitality sales managers?", "answer": "The Account Hierarchy feature in Thynk.cloud allows sales managers to visualise and manage parent and child account relationships in a clear tree structure. This enables better oversight of group bookings and MICE clients, helping hotels and venues optimise their sales strategies and customer relationships.", "category": "Platform", "tags": [ "account hierarchy", "sales management", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-the-account-hierarchy-feature-in-thynkcloud-and-how-does-it-benefit-hospitality-sales-manage", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-account-hierarchy-feature-in-thynkcloud-and-how-does-it-benefit-hospitality-sales-manage", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5bb9f8e6-bed4-4592-a74e-fe31cfda2489" ] }, { "id": "faq-1253", "question": "What advantages does revenue analytics offer in a hotel CRM system?", "answer": "Revenue analytics in a hotel CRM system refers to the use of data analysis tools to monitor, interpret, and optimise revenue streams from various sales channels, including group bookings, MICE events, and individual reservations. This functionality integrates data from PMS, CRS, GSO, and channel hubs to provide comprehensive insights into booking patterns, pricing effectiveness, and market trends. Revenue analytics helps hotels identify high-performing segments, forecast demand, and adjust pricing strategies to maximise profitability. Thynk’s hotel CRM, built on Salesforce, leverages Salesforce’s advanced analytics capabilities and secure cloud infrastructure to deliver real-time dashboards and customisable reports. Unlike some competitors such as Amadeus Delphi or Opera OSEM, Thynk emphasises user-friendly visualisation and seamless integration with event management systems and Cvent RFP workflows. By utilising revenue analytics within a hotel CRM, properties can make data-driven decisions, improve yield management, and enhance overall financial performance in a competitive hospitality market.", "category": "Configuration", "tags": [ "revenue analytics", "hotel CRM", "group booking software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-offer-in-a-hotel-crm-system", "sourceUrl": "https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-offer-in-a-hotel-crm-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4ef124a4-395f-4381-93bd-76cd5ea5d4b8" ] }, { "id": "faq-676", "question": "What are the benefits of using group booking software in hospitality?", "answer": "Group booking software gives hotels and venues control over group business and the revenue it brings. The main benefits with Thynk are:Faster responses to group requests, with availability on hand.Accurate room blocks, with agreed, blocked, forecast and pickup values.Two-way synchronisation with PMS such as OPERA Cloud, Mews, SIHOT, Protel and StayNTouch.Professional proposals and contracts from templates, with e-signature.Reports on group pace, pickup and revenue.Teams handle more groups with less effort, and management sees the value of group business clearly.", "category": "Technical Documentation", "tags": [ "group booking software", "GSO", "PMS", "CRS", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-are-the-benefits-of-using-group-booking-software-in-hospitality", "sourceUrl": "https://faq.thynk.cloud/solutions/what-are-the-benefits-of-using-group-booking-software-in-hospitality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:39.654318+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "9e009e7e-e1ce-44db-ab4b-cd4231964bd0" ] }, { "id": "faq-783", "question": "What are the benefits of using group booking software with CRS integration?", "answer": "Group booking software connected to reservation systems keeps group inventory accurate across every channel. With Thynk:Room blocks created by sales are sent to the PMS automatically.Pickup from the PMS updates the block in Thynk.Room types, rate plans and prices stay aligned between systems.Rooming lists and reservations are managed from the booking.Cut-off dates release unused rooms on time.Hotels avoid double entry, protect inventory and give revenue managers a reliable view of group demand.", "category": "Platform", "tags": [ "group booking software", "CRS", "GSO" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-group-booking-software-with-crs-integration", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-group-booking-software-with-crs-integration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:20.777372+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "995c5245-a7b5-41b4-9f9c-91498b473198" ] }, { "id": "faq-2198", "question": "How do I allow a function space to host several events at once in Thynk?", "answer": "Some spaces, such as large foyers or exhibition areas, can host several events at the same time. Thynk supports this with multi-event settings.Open the function space configuration.Enable the option that allows several events at once.Set the maximum number of concurrent events and any capacity rules.Save the configuration.The Function Diary then accepts overlapping events in that space within the limits you set, helping venues use their space to the full.", "category": "Platform", "tags": [ "hospitality software", "event management system", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-allow-a-function-space-to-host-several-events-at-once-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-allow-a-function-space-to-host-several-events-at-once-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:c842074e-d7e6-4022-9d7d-224600a53b07" ] }, { "id": "faq-2219", "question": "How do I edit, clone and delete an event in Thynk's Event Manager?", "answer": "Thynk's Event Manager lets sales, catering and conference services teams manage every event on a group booking directly in the events table, without opening each event. Editable columns show a pencil on hover, and you can double-click any cell to edit it inline.\nIn the What column you edit the event name and Agreed Guests; in When, the start and end dates and times. Thynk validates dates and times as you type, shows a +1 marker for events that run past midnight, and moves the end date automatically when you change the start date. You can also change the Event Type, Setup and Status, and pick a new Function Space with an optional Update Prices checkbox. Thynk checks the space is available before saving. Your edits are highlighted in purple until you click Apply.\nTo clone an event, tick its checkbox and click Clone. Choose the booking days and a quantity per day, and optionally update event and related product prices. Thynk copies the event, its times and its products in one step, which is ideal for breakout rooms or repeating a full day of a MICE programme.\nTo delete, open the arrow menu at the end of the event's row and click Delete. After a confirmation, Thynk removes the event and its related products.\nLearn more in the Thynk University Events course.", "category": "Products", "tags": [ "event manager", "group bookings", "MICE", "function space", "event management system", "conferences" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-edit-clone-and-delete-an-event-in-thynks-event-manager", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-edit-clone-and-delete-an-event-in-thynks-event-manager", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-13T06:27:57.278607+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/events/texts/71732504-how-do-i-edit-delete-copy-an-event", "gdoc:1jajnJ7Nwvr-OV38pGObNTQp3804r0vb0iyAY-dU4cBM" ] }, { "id": "faq-77", "question": "What equipment booking options are available?", "answer": "Book AV equipment, furniture, and technology through the Equipment module. Select from projectors, screens, microphones, laptops, flip charts, and specialty items. View setup requirements, and associated costs. Equipment reservations can be automatically coordinated with your facilities team.", "category": "Products", "tags": [ "equipment", "av", "technology", "MICE" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/what-equipment-booking-options-are-available", "sourceUrl": "https://faq.thynk.cloud/products/what-equipment-booking-options-are-available", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-2181", "question": "How do sales managers view function space availability in Thynk?", "answer": "Sales managers see function space availability in Thynk through the Function Diary and availability views.The Function Diary shows every space by day and time, with booked and free slots.Filters narrow the view by space, capacity or event type.Availability views combine spaces with guest room availability for group requests.Tentative and definite events are shown clearly.Sales managers can answer client requests on the spot and coordinate with conference services before confirming.", "category": "Platform", "tags": [ "hotel CRM", "sales scheduling", "Thynk", "Salesforce integration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-sales-managers-view-function-space-availability-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-sales-managers-view-function-space-availability-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:de445c8e-a1f6-4a5f-ab0e-a91cc8504b1a" ] }, { "id": "faq-380", "question": "What is a Banquet Event Order (BEO) and how does Thynk.cloud streamline its management?", "answer": "A Banquet Event Order (BEO) is a detailed document outlining event specifics, catering, and service requirements essential for seamless coordination between sales, catering, and operations teams. Thynk.cloud automates the creation, editing, and distribution of BEOs, ensuring accuracy and efficiency throughout the event lifecycle.", "category": "Platform", "tags": [ "BEO", "event management", "sales and catering" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-a-banquet-event-order-beo-and-how-does-thynkcloud-streamline-its-management", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-a-banquet-event-order-beo-and-how-does-thynkcloud-streamline-its-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "52208d3e-1d72-47cb-ae93-c123c1d7fdde" ] }, { "id": "faq-547", "question": "How are sales activities for each customer tracked and documented?", "answer": "This platform allows for linking communication and organisational tools like email, events, tasks, and notes directly to customers, leads, and bookings. It also provides seamless synchronisation with Outlook and O365, and supports document storage with connectivity to OneDrive and SharePoint.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/how-are-sales-activities-for-each-customer-tracked-and-documented", "sourceUrl": "https://faq.thynk.cloud/general/how-are-sales-activities-for-each-customer-tracked-and-documented", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:34.531485+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-499", "question": "How does Thynk.cloud ensure the sales pipeline data is up to date?", "answer": "Thynk.cloud provides real-time updates to the sales pipeline, ensuring that all deal information reflects the latest status. This feature empowers hospitality sales managers to make timely decisions based on accurate and current data.", "category": "Platform", "tags": [ "real-time updates", "sales pipeline", "data accuracy" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-the-sales-pipeline-data-is-up-to-date", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-the-sales-pipeline-data-is-up-to-date", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5ac70c49-99f4-4930-81ec-c226cf77317b" ] }, { "id": "faq-1183", "question": "How does Thynk's channel hub and CRS integration support booking event time updates?", "answer": "A channel hub combined with a CRS (Central Reservation System) is essential hospitality software infrastructure that centralises booking data from multiple distribution channels, ensuring real-time updates and consistency across platforms. When a booking event time changes, the channel hub and CRS integration must propagate these updates to all related products and connected systems to maintain operational accuracy. This is particularly important for hotels and venues managing MICE events, group bookings, and meeting & events software. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure and scalable environment for channel hub and CRS integration. Thynk utilises Salesforce's automation capabilities, including Apex triggers and Flow automations, to detect booking event time changes and update related product times across the CRS and channel hub. This seamless synchronisation improves lead management, enhances revenue analytics, and supports Cvent RFP integration for comprehensive event planning. Compared to competitors like Amadeus Delphi and Opera OSEM, Thynk offers a more flexible and integrated approach to managing booking event time updates across multiple channels.", "category": "Configuration", "tags": [ "channel hub", "CRS", "booking event time", "Thynk", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynks-channel-hub-and-crs-integration-support-booking-event-time-updates", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynks-channel-hub-and-crs-integration-support-booking-event-time-updates", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3981fdc4-be03-4ee1-a3bc-ceb363318b00" ] }, { "id": "faq-1813", "question": "How can event management systems improve group booking software efficiency?", "answer": "Event management systems improve group booking software efficiency by providing integrated tools to handle complex booking requirements for large groups and events. Group booking software is a component of hospitality software that manages reservations involving multiple attendees, often linked to MICE activities. These systems facilitate coordination between CRS, PMS, and venue CRM platforms, ensuring accurate availability and pricing. An effective event management system supports lead management, automated workflows, and real-time updates to prevent double bookings or errors. Thynk, built on Salesforce, enhances group booking efficiency by leveraging Salesforce’s secure and scalable infrastructure. Thynk’s platform incorporates advanced search filters to exclude inactive accounts, improving data integrity and reducing manual errors. Integration with Cvent RFP streamlines the request-for-proposal process, while embedded revenue analytics provide actionable insights into booking trends and profitability. Compared to competitors like Amadeus Delphi or Tripleseat, Thynk offers a unified solution that combines CRM, event management, and analytics for superior operational control and commercial performance.", "category": "Configuration", "tags": [ "event management system", "group booking software", "hospitality software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-event-management-systems-improve-group-booking-software-efficiency", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-event-management-systems-improve-group-booking-software-efficiency", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f7f263f8-a906-487b-bd0b-4f5fecaeb614" ] }, { "id": "faq-593", "question": "What flexible document templates are available, including proposal, contract, BEO, pro forma, and deposit?", "answer": "The system offers flexible word-based document templates for various purposes (proposal, contract, BEO, etc.), with output options including PDF, Word, and URL. These URL e-documents can include dynamic options and selections fed back into Thynk, alongside dynamic and conditional images and fields, all embedded within Thynk/Salesforce without data privacy concerns.", "category": "Products", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-flexible-document-templates-are-available-including-proposal-contract-beo-pro-forma-and-deposit", "sourceUrl": "https://faq.thynk.cloud/products/what-flexible-document-templates-are-available-including-proposal-contract-beo-pro-forma-and-deposit", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:42.745076+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-107", "question": "How does space management work in the system?", "answer": "Space management features allow you to track and allocate meeting rooms, event spaces, and other facilities alongside guest accommodations. The system provides visual floor plans, capacity management, and automated space assignment tools.", "category": "Products", "tags": [ "groups-space-crs", "space-management", "meeting-rooms", "facilities", "MICE", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-space-management-work-in-the-system", "sourceUrl": "https://faq.thynk.cloud/products/how-does-space-management-work-in-the-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 78, "relevanceScore": 100, "sources": [ "confluence://venue-management", "university://venue-setup", "thynk.cloud/property-types/venues" ] }, { "id": "faq-132", "question": "Does Thynk offer tasks and reminders per lead, and does it work with Outlook?", "answer": "Yes. Thynk manages tasks and reminders for every lead and works with Microsoft Outlook and Office 365.Tasks and reminders: create tasks per lead and set reminders, or trigger them automatically when a lead reaches a new stage.Outlook and Office 365: log emails and events from Outlook and send emails from Thynk.Automation: approvals and follow-ups can be triggered by lead stage.Lead management: lead routing, scoring and conversion are included.", "category": "Integrations", "tags": [ "Outlook integration", "task management", "lead tracking", "automation", "reminders" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/does-thynk-offer-tasks-and-reminders-per-lead-and-does-it-work-with-outlook", "sourceUrl": "https://faq.thynk.cloud/solutions/does-thynk-offer-tasks-and-reminders-per-lead-and-does-it-work-with-outlook", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2204", "question": "Where do I find contracts, proforma invoices and other customer documents in Thynk?", "answer": "Thynk stores customer documents on the records they belong to.Open the booking to see its proposals, contracts, pro forma invoices and BEOs.Open the account to see documents across all its bookings.Use global search to find documents by name or content.Document status and version history are visible on each document.Sales and events teams work from the same documents without switching systems.", "category": "Platform", "tags": [ "hotel CRM", "document management", "Salesforce", "MICE" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/where-do-i-find-contracts-proforma-invoices-and-other-customer-documents-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/where-do-i-find-contracts-proforma-invoices-and-other-customer-documents-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:6fa23a3a-0469-4ec2-a9df-bc621b623de7" ] }, { "id": "faq-387", "question": "Is Thynk.cloud secure for managing sensitive attendee information like dietary restrictions?", "answer": "Yes. Thynk protects sensitive attendee information, such as dietary requirements and allergies.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Data is stored on the Salesforce platform, which Thynk is built on, and encrypted in transit and at rest.Permissions decide which users can view or edit attendee details.BEOs share the requirements with the operational teams that need them.Event teams can deliver for every guest while keeping personal data protected.Find out more in the Thynk Trust Center.", "category": "Platform", "tags": [ "security", "data protection", "Salesforce hosting" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/is-thynkcloud-secure-for-managing-sensitive-attendee-information-like-dietary-restrictions", "sourceUrl": "https://faq.thynk.cloud/platform/is-thynkcloud-secure-for-managing-sensitive-attendee-information-like-dietary-restrictions", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ebb5d87b-ad03-4e44-95f1-60abf9cd4bb4" ] }, { "id": "faq-681", "question": "What are the best ways to apply discounts to packages in hotel CRM systems?", "answer": "Applying discounts to packages in hotel CRM systems involves flexible methods to adjust pricing based on customer profiles, booking volume, or promotional campaigns. A hotel CRM is designed to manage customer relationships and pricing strategies, including discounting. In systems like Thynk.cloud, discounts can be applied manually by entering a discount amount or percentage directly on the package line item within the booking. Additionally, predefined discount rules configured in the CRM can automatically apply discounts based on criteria such as customer type or booking size. native Salesforce price books allows synchronised discount management, ensuring consistent pricing policies across all sales channels. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing secure and reliable discount handling. This multi-layered discounting approach supports revenue optimisation for hotels and venues managing group bookings, MICE events, or individual reservations. Effective discount management within hotel CRM systems enhances lead management and revenue analytics, driving better commercial decisions.", "category": "Platform", "tags": [ "hotel CRM", "discount management", "Salesforce integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-best-ways-to-apply-discounts-to-packages-in-hotel-crm-systems", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-best-ways-to-apply-discounts-to-packages-in-hotel-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "44795ffc-5eee-4ffc-a226-e926ab212fc5" ] }, { "id": "faq-1179", "question": "What is the role of a channel hub in hospitality software?", "answer": "The channel hub connects every source of new business to the sales team. In Thynk, it plays three roles:Capture: Cvent RFPs, emails, web forms and direct bookings become structured inquiries.Route: lead passing sends each inquiry to the right property, team or sales manager.Measure: reports show volume, conversion and revenue for every channel.Combined with Thynk's PMS integrations and open API, the channel hub keeps data consistent from the first request to the confirmed booking.", "category": "Platform", "tags": [ "channel hub", "CRS", "lead management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-is-the-role-of-a-channel-hub-in-hospitality-software", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-role-of-a-channel-hub-in-hospitality-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:39.654318+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "91eff9ac-253a-4e6a-9dd0-a6ef3ff728c1" ] }, { "id": "faq-439", "question": "What steps should I follow to check availability within Thynk.cloud?", "answer": "To check availability, access the Bookings module, select the desired date and time range, review the available rooms, equipment, and services, and confirm that the resources meet your event requirements. This streamlined process helps optimise function diary management and resource allocation.", "category": "Platform", "tags": [ "availability", "bookings", "resource management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-steps-should-i-follow-to-check-availability-within-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-steps-should-i-follow-to-check-availability-within-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "13595f6c-b1da-48c7-b884-1e83a9c4b3b5" ] }, { "id": "faq-645", "question": "How does Thynk.cloud simplify managing packages within booking workflows for hotels and venues?", "answer": "Thynk.cloud enables hotels and venues to bundle related services or products into packages that can be easily added to bookings, streamlining the sales and catering process. This approach reduces manual entry and enhances operational efficiency by grouping items logically within the booking interface.", "category": "Platform", "tags": [ "packages", "booking workflows", "sales automation" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-simplify-managing-packages-within-booking-workflows-for-hotels-and-venues", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-simplify-managing-packages-within-booking-workflows-for-hotels-and-venues", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-18T12:56:05.441294+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4bee3b85-3912-4218-bebd-44b7b51a33d9" ] }, { "id": "faq-929", "question": "What role does group booking software play in managing shoulder dates for hotel blocks?", "answer": "Group booking software is a hospitality software tool that enables hotels and venues to manage room blocks, including shoulder dates, which are pre- and post-event dates offered at group rates. Shoulder dates allow flexibility for early arrivals or late departures without extending the main booking dates. Effective group booking software integrates with PMS and CRS to synchronise block availability and pricing accurately. It also supports lead management and revenue analytics to maximise group sales profitability. Thynk’s group booking software built on Salesforce, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, allows properties to define shoulder dates within the booking process, ensuring these dates are recognised in the PMS and reflected in availability. Unlike some legacy systems such as Opera OSEM or Momentus, Thynk provides customisable validation rules for shoulder dates, enabling seamless booking extensions and reducing errors. This capability is essential for managing MICE events and group reservations efficiently while optimising revenue through accurate analytics.", "category": "Platform", "tags": [ "group booking software", "shoulder dates", "PMS", "revenue analytics", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-role-does-group-booking-software-play-in-managing-shoulder-dates-for-hotel-blocks", "sourceUrl": "https://faq.thynk.cloud/platform/what-role-does-group-booking-software-play-in-managing-shoulder-dates-for-hotel-blocks", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "13f4a89f-e3bd-4e69-a0fb-dfc31be76a1e" ] }, { "id": "faq-85", "question": "How do I manage rooming lists for large groups?", "answer": "Upload rooming lists via Excel template or enter guests individually through the Rooming List functionality. You can modify the reservations, cancel a reservation etc, straight from Thynk via your PMS integration. Any service details including rooms preferences, special requests like adjoining rooms or accessibility needs can be communicated through your booking. ", "category": "Products", "tags": [ "rooming-lists", "guest-management", "room-assignment", "group", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-manage-rooming-lists-for-large-groups", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-manage-rooming-lists-for-large-groups", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-612", "question": "How can deposit fields be ensured to always be entered and not empty, and how does the preset deposit policy for auto-pickup monitoring work?", "answer": "To ensure deposit fields are completed, the system can be configured to make them mandatory entry fields. The preset deposit policy can automatically apply specified deposit rules to bookings, ensuring consistency and ease of monitoring compliance with those policies.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/how-can-deposit-fields-be-ensured-to-always-be-entered-and-not-empty-and-how-does-the-preset-deposit", "sourceUrl": "https://faq.thynk.cloud/general/how-can-deposit-fields-be-ensured-to-always-be-entered-and-not-empty-and-how-does-the-preset-deposit", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:43.975409+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-370", "question": "How does Thynk.cloud integrate booking commission data with Salesforce?", "answer": "Thynk.cloud synchronises commission records directly to Salesforce objects such as Opportunities or custom objects, enabling comprehensive sales and financial reporting. Thynk is built on Salesforce; Salesforce is highly scalable and secure, ensuring reliable data integration and workflow automation.", "category": "Platform", "tags": [ "Salesforce integration", "commission data", "reporting" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-booking-commission-data-with-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-booking-commission-data-with-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "785df343-d176-4549-9635-8e4cea7ee8bb" ] }, { "id": "faq-1859", "question": "How can revenue analytics in Thynk improve hotel sales and event planning?", "answer": "Revenue analytics in Thynk gives hotels and venues clear insight into sales performance, booking trends and event profitability.Identify high-performing market segments and accounts.Forecast revenue from groups, meetings and events using the live pipeline.Measure the results of events, including cloned events and their items.Support pricing decisions with historical and current data.Because Thynk is built on Salesforce, analytics, CRM and event management share one data model, so sales and operations teams make decisions based on the same figures.", "category": "Configuration", "tags": [ "revenue analytics", "hotel CRM", "group booking software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-revenue-analytics-in-thynk-improve-hotel-sales-and-event-planning", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-revenue-analytics-in-thynk-improve-hotel-sales-and-event-planning", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c8eaeb6a-dd53-413e-9bfa-2c4f42a87c15" ] }, { "id": "faq-4", "question": "What booking management features does Thynk offer?", "answer": "Thynk provides comprehensive booking management including automated cutoff dates, room block management, PMS integration with Opera and StayNTouch, revenue optimisation tools, and guest experience enhancements. Start with the Foundation Course for a complete overview.", "category": "Products", "tags": [ "booking", "features", "products", "inventory" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/what-booking-management-features-does-thynk-offer", "sourceUrl": "https://faq.thynk.cloud/products/what-booking-management-features-does-thynk-offer", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-13", "question": "How does predictive analytics work?", "answer": "Thynk analytics turns historical and current sales data into forward-looking insight for hotel and venue teams.Pipeline and pace reports show expected revenue by period, segment and property.Historical booking data reveals demand patterns and seasonality for groups and events.Dashboards help managers spot trends early and act on them.Because Thynk is built on Salesforce, these reports and dashboards use live data from sales, catering and events, so forecasts always reflect the latest bookings.", "category": "Products", "tags": [ "crm-analytics", "predictive", "machine-learning", "insights", "analytics-platform", "analytics", "CRM" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/how-does-predictive-analytics-work", "sourceUrl": "https://faq.thynk.cloud/products/how-does-predictive-analytics-work", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-1618", "question": "How can hospitality software improve lead management for hotels and venues?", "answer": "Hospitality software enhances lead management by centralising and streamlining the tracking of potential clients for hotels and venues. Lead management in hospitality software involves capturing, nurturing, and converting inquiries from various sources such as websites, email campaigns, and channel hubs into confirmed bookings. This process is critical for maximising revenue and improving customer relationships. Integrating lead management with a hotel CRM or venue CRM allows properties to maintain detailed client profiles, track communication history, and automate follow-ups. Additionally, linking lead management with event management systems and group booking software enables seamless coordination of MICE (Meetings, Incentives, Conferences, and Exhibitions) activities and group sales. Thynk, built on Salesforce, offers advanced lead management capabilities with robust analytics and integration with CRS and GSO tools. Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring data security and compliance. Compared to competitors like Amadeus Delphi or Event Temple, Thynk provides a unified platform that enhances operational efficiency and commercial outcomes through intelligent lead prioritisation and real-time reporting.", "category": "Salesforce Integration", "tags": [ "hospitality software", "lead management", "hotel CRM" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-hospitality-software-improve-lead-management-for-hotels-and-venues", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-hospitality-software-improve-lead-management-for-hotels-and-venues", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "adc4c468-ebd7-40e6-ad8d-283d2272b875" ] }, { "id": "faq-271", "question": "What is the best practice for managing user permissions for product creation in Thynk.cloud?", "answer": "The best practice for managing user permissions for product creation in Thynk.cloud is to regularly audit user permissions to ensure they align with job roles. Utilise permission sets to grant specific product creation rights without altering profiles. This allows for greater flexibility and control in managing access. Document any permission changes for future reference and audits, ensuring that all necessary permissions on the Salesforce Product2 object are maintained.", "category": "Solutions", "tags": [ "best practices", "permissions", "Thynk.cloud", "Salesforce", "product management" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-the-best-practice-for-managing-user-permissions-for-product-creation-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-the-best-practice-for-managing-user-permissions-for-product-creation-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: User Permissions Required to Add New Products in Thynk.cloud", "salesforce: https://thynk.my.salesforce.com/500SZ00000qhpeFYAQ" ] }, { "id": "faq-367", "question": "Can Thynk.cloud enforce capacity constraints during event bookings?", "answer": "Yes, Thynk.cloud enforces capacity constraints automatically during the booking process to avoid over-allocation of function spaces. This feature ensures that bookings adhere to regulatory limits, maintaining safety and operational efficiency.", "category": "Platform", "tags": [ "capacity enforcement", "booking", "compliance" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-thynkcloud-enforce-capacity-constraints-during-event-bookings", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynkcloud-enforce-capacity-constraints-during-event-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "899c8d3d-15f7-470b-a092-4d7ff910dfbb" ] }, { "id": "faq-770", "question": "How does Cvent RFP integration enhance hospitality sales and event management?", "answer": "Cvent RFP integration links event sourcing with sales and event management, so every opportunity is handled in one flow. In Thynk:RFPs from Cvent create inquiries automatically.Sales managers prepare proposals using live room and space availability.Won business converts into a booking with room blocks and events.Events teams plan menus, setups and BEOs from the same booking.Clients receive faster, more accurate responses, and nothing is lost between sales and operations.", "category": "Platform", "tags": [ "Cvent RFP integration", "lead management", "event management system" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-hospitality-sales-and-event-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-hospitality-sales-and-event-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ccafac2b-522c-4749-87c7-cc11274697e0" ] }, { "id": "faq-86", "question": "What happens if a group needs to modify their room block?", "answer": "Room blocks can be modified up to the booking’s cut-off date, which you set according to your standard operating procedures. Use the Room Block Manager to increase or decrease rooms, change dates or adjust room types.Thynk recalculates rates and availability automatically and tracks every change for accountability, operations and reporting.", "category": "Products", "tags": [ "modifications", "block-management", "cutoff-dates", "group", "inventory", "analytics" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-happens-if-a-group-needs-to-modify-their-room-block", "sourceUrl": "https://faq.thynk.cloud/products/what-happens-if-a-group-needs-to-modify-their-room-block", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-1976", "question": "How does group booking software integrate with a channel hub and CRS for better hotel revenue management?", "answer": "Group booking software facilitates the management of multiple room reservations or event spaces under a single booking, often used for conferences, weddings, or corporate events. When integrated with a channel hub and CRS (Central Reservation System), this software enables hotels to distribute inventory and rates across multiple sales channels efficiently, reducing the risk of overbooking and ensuring accurate availability. The channel hub acts as a centralised platform that synchronises data between the group booking software, CRS, and PMS, allowing real-time updates on room blocks and rates. This integration enhances revenue management by providing comprehensive analytics and forecasting capabilities. Thynk’s group booking software integrates seamlessly with channel hubs and CRS, supporting dynamic inventory management and detailed revenue analytics. Built on Salesforce, Thynk leverages Salesforce’s robust data security and scalability. Compared to solutions like Tripleseat or Momentus, Thynk offers enhanced lead management and MICE functionality, enabling hotels to optimise group sales and maximise profitability.", "category": "Configuration", "tags": [ "group booking software", "channel hub", "CRS" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-group-booking-software-integrate-with-a-channel-hub-and-crs-for-better-hotel-revenue-manage", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-group-booking-software-integrate-with-a-channel-hub-and-crs-for-better-hotel-revenue-manage", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "acf23275-5b18-4be5-acb0-101b88c37802" ] }, { "id": "faq-1475", "question": "What are the benefits of using a channel hub and CRS in hospitality software?", "answer": "Combining a channel hub with reservation system integration gives hospitality teams one connected flow from lead to stay. With Thynk, the benefits include:No missed leads: requests from Cvent, email, web forms and direct booking land in one pipeline.Accurate quotes: availability, room types and rates come from the connected PMS.Less admin: confirmed room blocks and reservations synchronise automatically.Better insight: reports show conversion and revenue by channel.Because Thynk is built on Salesforce, all of this runs on a secure, scalable platform that is ISO/IEC 27001 certified and SOC 2 Type II compliant.", "category": "Salesforce Integration", "tags": [ "channel hub", "CRS", "hospitality software", "lead management", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-a-channel-hub-and-crs-in-hospitality-software", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-a-channel-hub-and-crs-in-hospitality-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:43.275231+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "8348c163-230c-469c-8e57-f313cf71a247" ] }, { "id": "faq-447", "question": "What audit features does Thynk.cloud provide for customer documents?", "answer": "Thynk.cloud logs when documents are sent to customers, creating a transparent audit trail that enhances accountability and compliance for your sales and catering operations. This feature helps your team verify communication timelines and maintain professional client relationships.", "category": "Platform", "tags": [ "audit trail", "customer documents", "accountability", "sales and catering" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-audit-features-does-thynkcloud-provide-for-customer-documents", "sourceUrl": "https://faq.thynk.cloud/platform/what-audit-features-does-thynkcloud-provide-for-customer-documents", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "97b4292c-d6a2-40e9-a9cf-bc4f6d647cc1" ] }, { "id": "faq-133", "question": "How are internal sales revenue reports structured, including revenue, RNs, and ADR net, and what hierarchy levels are used for revenue grouping?", "answer": "Thynk provide a dynamic dashboard with all the key sales metric : Sales Activities and Inquiries as well as Negotiated Rates and Bookings.\nData can be cross filtered and reported on based on grouping and hierarchy levels. ", "category": "Analytics", "tags": [ "sales metrics", "revenue reports", "dashboard", "data analysis", "hierarchy levels" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-are-internal-sales-revenue-reports-structured-including-revenue-rns-and-adr-net-and-what-hierarc", "sourceUrl": "https://faq.thynk.cloud/platform/how-are-internal-sales-revenue-reports-structured-including-revenue-rns-and-adr-net-and-what-hierarc", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-376", "question": "How can I generate a Banquet Event Order (BEO) using Thynk.cloud?", "answer": "To generate a BEO, navigate to the specific event within the Thynk.cloud Events module and select the 'Generate BEO' option. The platform compiles all event details such as client info, menu selections, and room setups into a formatted document ready for review and export. This streamlines event coordination and ensures accuracy across teams.", "category": "Platform", "tags": [ "BEO", "event management", "sales & catering" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-generate-a-banquet-event-order-beo-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-generate-a-banquet-event-order-beo-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1a1cb3be-970f-4758-994c-7caa0cad9f09" ] }, { "id": "faq-135", "question": "How can external documents, such as leisure contracts, be attached or stored?", "answer": "Thynk makes it easy to store and find external documents, such as leisure contracts.Drag and drop documents onto any record, such as an account or booking.Documents and their contents, including PDFs, are indexed in global search.Thynk can connect to OneDrive and SharePoint.Access follows the same permissions as the related record.Because Thynk is built on Salesforce, documents are stored securely alongside the data they relate to.", "category": "Integrations", "tags": [ "document storage", "Salesforce", "OneDrive", "SharePoint", "global search" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-external-documents-such-as-leisure-contracts-be-attached-or-stored", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-external-documents-such-as-leisure-contracts-be-attached-or-stored", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-390", "question": "Can changes to guest counts in Thynk.cloud synchronise with Salesforce records?", "answer": "Yes, when Salesforce integration is enabled, updates to guest counts in Thynk.cloud automatically synchronise with Salesforce booking records for seamless data consistency. Thynk is built on Salesforce; Salesforce is built to support robust integration and real-time data synchronisation.", "category": "Platform", "tags": [ "Salesforce integration", "guest management", "data synchronization" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-changes-to-guest-counts-in-thynkcloud-synchronise-with-salesforce-records", "sourceUrl": "https://faq.thynk.cloud/platform/can-changes-to-guest-counts-in-thynkcloud-synchronise-with-salesforce-records", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "73ce33a4-b740-4000-84ce-0dc78c183f30" ] }, { "id": "faq-445", "question": "How can I view all event-related activities for a specific account or agency in Thynk.cloud?", "answer": "You can access comprehensive production data by navigating to the 'Accounts & Contacts' module in Thynk.cloud and selecting the desired account or agency. Within their record, the 'Production' tab displays all linked events, bookings, and service orders, providing a complete overview for effective conference and banquet management.", "category": "Platform", "tags": [ "production data", "accounts", "agencies", "event management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-view-all-event-related-activities-for-a-specific-account-or-agency-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-view-all-event-related-activities-for-a-specific-account-or-agency-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "48b3a19d-cb8d-4adf-ab8c-a0baab923179" ] }, { "id": "faq-317", "question": "How does Thynk.cloud monitor Mews callouts to ensure data synchronisation?", "answer": "Thynk.cloud provides a dedicated Callouts Monitoring interface within the Admin Console that displays real-time statuses, timestamps, payload details, and response messages for each Mews API request. This gives property administrators full visibility of every exchange, ensuring seamless data flow between systems.", "category": "Platform", "tags": [ "Mews integration", "monitoring", "data synchronization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-monitor-mews-callouts-to-ensure-data-synchronisation", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-monitor-mews-callouts-to-ensure-data-synchronisation", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "203c8467-b228-4449-841d-ea7210c1b3b7" ] }, { "id": "faq-922", "question": "How does a channel hub improve revenue analytics in hospitality software?", "answer": "A channel hub improves revenue analytics because every lead is captured with its source. In Thynk:Inquiries from Cvent, email, web forms and direct booking are tagged by channel.Reports show volume, conversion and revenue for each channel.Managers compare channels by property, segment and period.Pipeline reports forecast revenue from open inquiries.Hotels can invest in the channels that bring the most valuable business.", "category": "Platform", "tags": [ "channel hub", "revenue analytics", "hospitality software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-improve-revenue-analytics-in-hospitality-software", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-improve-revenue-analytics-in-hospitality-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "020b2070-e3ad-46f5-94f2-bc89c68036fe" ] }, { "id": "faq-2169", "question": "How do I add event instructions that show on specific BEO days in Thynk?", "answer": "Thynk lets you add instructions to an event and choose on which days they appear on the BEO.Open the booking and select the event.Add an instruction, for example for setup, catering or AV.Select the event day or days on which the instruction applies.Save and generate the BEO.Each operational team sees the right instructions on the right day, which is especially useful for multi-day conferences and group programmes.", "category": "Platform", "tags": [ "group booking software", "BEO instructions", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-add-event-instructions-that-show-on-specific-beo-days-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-add-event-instructions-that-show-on-specific-beo-days-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:3d0b36ed-10b6-43a0-8b1d-ad9cf03f59c6" ] }, { "id": "faq-378", "question": "Can I customise BEO templates and automate their generation in Thynk.cloud?", "answer": "Yes, Thynk.cloud allows you to utilise and customise BEO templates to standardise event documentation across your venue. Additionally, automation features leverage Salesforce workflows and Thynk triggers to generate BEOs automatically upon event confirmation, saving time and improving accuracy.", "category": "Platform", "tags": [ "BEO templates", "automation", "workflow" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-i-customise-beo-templates-and-automate-their-generation-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-customise-beo-templates-and-automate-their-generation-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "52208d3e-1d72-47cb-ae93-c123c1d7fdde" ] }, { "id": "faq-500", "question": "What are the key stages of the sales pipeline in Thynk.cloud for hospitality sales?", "answer": "The sales pipeline in Thynk.cloud includes stages such as Lead, Opportunity, Proposal, Negotiation, and Closed Won/Lost. These clearly defined stages help sales teams in hotels and venues systematically manage and advance each booking or event lead.", "category": "Platform", "tags": [ "sales stages", "pipeline management", "hospitality sales" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-are-the-key-stages-of-the-sales-pipeline-in-thynkcloud-for-hospitality-sales", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-key-stages-of-the-sales-pipeline-in-thynkcloud-for-hospitality-sales", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5ac70c49-99f4-4930-81ec-c226cf77317b" ] }, { "id": "faq-542", "question": "Does the system support role-based permissions that restrict user access to data (reservations, revenue, etc.) only to the hotels (AHHs) they are responsible for, while allowing Head Office users access to all hotels?", "answer": "User login in SSO driven and MFA secured. Each user profile drives permissioning which includes property data access, and process access. User are assigned to roles which drives the hierachy in between property, clusters, brands, and corporate teams. It can also be applied to franchise operations andd portfolio management.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/does-the-system-support-role-based-permissions-that-restrict-user-access-to-data-reservations-revenu", "sourceUrl": "https://faq.thynk.cloud/general/does-the-system-support-role-based-permissions-that-restrict-user-access-to-data-reservations-revenu", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:39.079912+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-1180", "question": "What role does group booking software play in managing booking time changes?", "answer": "Group booking software is specialised hospitality software that facilitates the management of multiple bookings under a single event or contract, often used by hotels and venues for conferences, weddings, or MICE events. Managing booking time changes within group booking software is critical to ensure that all related products and services update accordingly to prevent scheduling conflicts. This software typically integrates with PMS, CRS, and GSO systems to provide a comprehensive overview of group reservations and their details. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, enabling secure and reliable group booking management. Thynk's group booking software includes automation rules and Apex triggers that synchronise time changes from parent booking events to all linked products within the group. This synchronisation enhances lead management and revenue analytics by maintaining accurate and consistent booking data. Furthermore, Thynk supports Cvent RFP integration, allowing seamless coordination of group bookings with external event planning platforms, positioning it as a strong alternative to Tripleseat and Momentus.", "category": "Configuration", "tags": [ "group booking software", "booking time changes", "GSO", "Thynk", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-role-does-group-booking-software-play-in-managing-booking-time-changes", "sourceUrl": "https://faq.thynk.cloud/solutions/what-role-does-group-booking-software-play-in-managing-booking-time-changes", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3981fdc4-be03-4ee1-a3bc-ceb363318b00" ] }, { "id": "faq-407", "question": "What steps should be taken if a doubtful group inquiry requests a proposal later?", "answer": "If a group inquiry progresses to a proposal request, update its status to reflect increased engagement and use Thynk's integrated proposal generation tools to create and submit the offer efficiently. This seamless transition helps hotels respond quickly and professionally to evolving leads.", "category": "Platform", "tags": [ "proposal management", "group inquiries", "sales process" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-steps-should-be-taken-if-a-doubtful-group-inquiry-requests-a-proposal-later", "sourceUrl": "https://faq.thynk.cloud/platform/what-steps-should-be-taken-if-a-doubtful-group-inquiry-requests-a-proposal-later", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2f276667-272e-4a76-a1b0-663157818260" ] }, { "id": "faq-391", "question": "How do accurate guest counts in Thynk.cloud support event operations?", "answer": "Accurate guest counts are essential for effective resource allocation and smooth event execution, helping your sales and catering teams plan precisely. Thynk.cloud streamlines this process, reducing discrepancies and improving overall operational efficiency.", "category": "Platform", "tags": [ "guest management", "resource planning", "operations" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-accurate-guest-counts-in-thynkcloud-support-event-operations", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-accurate-guest-counts-in-thynkcloud-support-event-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "73ce33a4-b740-4000-84ce-0dc78c183f30" ] }, { "id": "faq-1283", "question": "How does a channel hub and CRS integration enhance hospitality software performance?", "answer": "A channel hub and reservation system integration make hospitality software faster and more reliable by removing manual steps. In Thynk:Inbound leads from Cvent, email, web forms and the direct booking engine arrive in one pipeline.Availability, room types and rates come from the connected PMS, so quotes are accurate.Room blocks and reservations synchronise two-way, avoiding double entry.Thynk's open API and integration middleware connect further systems in real time.Teams respond to requests faster, data stays consistent, and managers see the full picture from lead to stay.", "category": "Salesforce Integration", "tags": [ "channel hub", "CRS", "hospitality software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-and-crs-integration-enhance-hospitality-software-performance", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-and-crs-integration-enhance-hospitality-software-performance", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ac196bb7-2df7-47b9-a1b3-bf38dd36580e" ] }, { "id": "faq-2108", "question": "What are the benefits of integrating Cvent RFP with event management software?", "answer": "Integrating Cvent RFPs with event management software removes manual steps between sourcing and delivery. With Thynk:RFPs are captured automatically as inquiries.Space and room availability are checked instantly.Confirmed events keep all RFP details for planning.BEOs, service orders and invoices are produced from the same booking.Event teams save time, avoid re-keying errors and deliver events that match exactly what the client requested.", "category": "Configuration", "tags": [ "Cvent RFP integration", "event management system", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-are-the-benefits-of-integrating-cvent-rfp-with-event-management-software", "sourceUrl": "https://faq.thynk.cloud/solutions/what-are-the-benefits-of-integrating-cvent-rfp-with-event-management-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:07.797849+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6b453caa-6d99-4b7d-b697-9db8d5d04a3b" ] }, { "id": "faq-520", "question": "Can Thynk.cloud handle real-time email syncing and conversation linking for MICE and S&C teams?", "answer": "Yes, Thynk.cloud allows properties to enable real-time or scheduled email syncing with conversation threading and linking, ensuring that all inbound and outbound emails are accurately associated with leads, bookings, and events. This capability helps MICE and Sales & Catering teams maintain comprehensive communication histories within the platform.", "category": "Salesforce Integration", "tags": [ "real-time sync", "email threading", "MICE", "Sales & Catering" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-thynkcloud-handle-real-time-email-syncing-and-conversation-linking-for-mice-and-sc-teams", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynkcloud-handle-real-time-email-syncing-and-conversation-linking-for-mice-and-sc-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-13T12:21:14.950217+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ed303ab7-8d4f-4f6f-8a84-4e63a45c4652" ] }, { "id": "faq-316", "question": "What are the key features of the Mews callouts monitoring dashboard in Thynk.cloud?", "answer": "The monitoring dashboard offers comprehensive insights including the status of every callout, detailed payload information and highlighted response messages. These features help hospitality teams maintain data accuracy and keep API communication with Mews running smoothly.", "category": "Platform", "tags": [ "dashboard", "API monitoring", "troubleshooting" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-key-features-of-the-mews-callouts-monitoring-dashboard-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-key-features-of-the-mews-callouts-monitoring-dashboard-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "203c8467-b228-4449-841d-ea7210c1b3b7" ] }, { "id": "faq-2037", "question": "What role does a Meeting & Events software play in managing database locks for MICE events?", "answer": "When several people work on the same MICE event, Meeting & Events software has to keep records consistent. Thynk does this through the record-locking and transaction controls of the Salesforce platform it is built on.Each change to a room block or schedule is saved as one complete transaction.Simultaneous edits to the same record are handled in order, so data stays consistent.Large updates, such as big room blocks, are processed in batches.This lets sales, events and reservations teams work on the same programme at the same time with confidence in their data.", "category": "Configuration", "tags": [ "Meeting & Events software", "MICE", "database locking" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-role-does-a-meeting-events-software-play-in-managing-database-locks-for-mice-events", "sourceUrl": "https://faq.thynk.cloud/solutions/what-role-does-a-meeting-events-software-play-in-managing-database-locks-for-mice-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7d4fea1e-1a70-4fc7-9e34-2a3ee596e7d0" ] }, { "id": "faq-966", "question": "What advantages does Cvent RFP integration bring to venue CRM systems?", "answer": "Cvent RFP integration adds a major source of group and event business directly to the venue CRM. With Thynk:RFPs become inquiries linked to the right account and contact.Function space and room availability are checked in the same platform.Responses and proposals are prepared from templates.Reports show how many Cvent RFPs are won and the revenue they bring.Venue sales teams answer faster, keep a complete client history and focus on the opportunities with the best value.", "category": "Platform", "tags": [ "venue CRM", "Cvent RFP integration", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-advantages-does-cvent-rfp-integration-bring-to-venue-crm-systems", "sourceUrl": "https://faq.thynk.cloud/platform/what-advantages-does-cvent-rfp-integration-bring-to-venue-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:39.654318+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7490ab18-b0e4-4df5-a172-cac8bc79f9cd" ] }, { "id": "faq-254", "question": "How does Thynk's Salesforce foundation enhance the lookup experience?", "answer": "Thynk.cloud’s seamless sync with Salesforce ensures real-time availability of comprehensive account, contact, and booking data. Customisable lookup fields allow you to tailor searches to your hospitality business needs, improving efficiency and decision-making. Thynk is built on Salesforce; Salesforce guarantees secure, scalable, and reliable platform performance.", "category": "Platform", "tags": [ "integration", "lookup", "salesforce" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynks-salesforce-foundation-enhance-the-lookup-experience", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynks-salesforce-foundation-enhance-the-lookup-experience", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f9b5a286-cda4-46fb-9148-b7de5120c044" ] }, { "id": "faq-765", "question": "What is a hotel CRM and how does Thynk improve guest management?", "answer": "A hotel CRM manages relationships with companies, agencies, bookers and guests. Thynk's hotel CRM is built on Salesforce, the world's leading CRM platform.Accounts and contacts with full history of bookings, activities and revenue.Golden records: account and contact data from several sources are cleaned up and de-duplicated.Outlook and Office 365 integration, so emails and meetings are logged automatically.Territory management, roles and account life cycle automation.Sales teams know every client well, and managers see how each relationship contributes to revenue.", "category": "Platform", "tags": [ "hotel CRM", "hospitality software", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-thynk-improve-guest-management", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-thynk-improve-guest-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "12f1cef9-1118-4bc8-bf55-01de6f5f9825" ] }, { "id": "faq-820", "question": "How does Thynk hospitality software manage tax differences for outside catering?", "answer": "Thynk hospitality software is designed to handle tax differences for outside catering by enabling the creation of separate revenue categories tailored to distinct tax requirements. Outside catering often incurs different tax rates compared to catering consumed on-site, necessitating clear financial segregation. Thynk allows hotels and venues to duplicate product lists and assign them to these specific revenue categories, ensuring accurate tax application per event or service. This approach integrates smoothly with Thynk’s CRM, PMS, and CRS modules, providing comprehensive lead management and revenue analytics. Built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, Thynk leverages Salesforce’s robust infrastructure to ensure secure and compliant tax management. This functionality positions Thynk as a versatile alternative to other hospitality software like Amadeus Delphi or Event Temple, especially for properties managing complex catering tax scenarios.", "category": "Platform", "tags": [ "Thynk", "hospitality software", "revenue categories" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-hospitality-software-manage-tax-differences-for-outside-catering", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-hospitality-software-manage-tax-differences-for-outside-catering", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "be1abdb3-322d-43e9-b543-86bc20893533" ] }, { "id": "faq-620", "question": "Can Thynk store credit card details securely for after-event charges?", "answer": "Yes. Thynk provides secure, encrypted storage for credit card details.Store card details on a contract when they must be kept for possible after-event charges.Access is limited to authorised users.Details are held in encrypted form.This lets finance and event teams handle post-event charges while keeping payment data protected.Find out more in the Thynk Trust Center.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/can-thynk-store-credit-card-details-securely-for-after-event-charges", "sourceUrl": "https://faq.thynk.cloud/general/can-thynk-store-credit-card-details-securely-for-after-event-charges", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-2196", "question": "How do I set the default occupancy for room blocks in Thynk?", "answer": "Administrators can set a default occupancy for room blocks, such as single or double.The default is configured per property in the room block settings.New room blocks use the default automatically.Sales managers can change the occupancy for a specific block when needed.A suitable default saves time, keeps guest numbers accurate and makes revenue and PMS data consistent with how each property sells its rooms.", "category": "Platform", "tags": [ "hospitality software", "room occupancy", "PMS", "CRS" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-set-the-default-occupancy-for-room-blocks-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-set-the-default-occupancy-for-room-blocks-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:c2ea4309-47f1-407c-aee7-c14f9e24cb20" ] }, { "id": "faq-434", "question": "What features does Thynk.cloud offer for managing future tasks related to events and calls?", "answer": "Thynk.cloud displays future tasks alongside call logs, allowing sorting by due date, priority, or assigned team member. Users can create follow-ups or reminders directly linked to specific calls or events, enhancing operational efficiency.", "category": "Platform", "tags": [ "task management", "follow-ups", "event planning" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-features-does-thynkcloud-offer-for-managing-future-tasks-related-to-events-and-calls", "sourceUrl": "https://faq.thynk.cloud/platform/what-features-does-thynkcloud-offer-for-managing-future-tasks-related-to-events-and-calls", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "cf1a9178-655b-4494-8147-9ca283bfb404" ] }, { "id": "faq-41", "question": "Which PMS systems does Thynk integrate with?", "answer": "Thynk integrates with leading property management systems:OPERA Cloud (via OHIP)MewsSIHOTProtelStayNTouchThe integrations are two-way and thorough. Thynk consumes reservations and financial items, and manages room blocks, reservations and rooming lists. An open API and integration middleware connect further systems. These integrations keep data synchronised and support smooth operational workflows between sales, events and reservations.", "category": "Solutions", "tags": [ "pms-integration", "systems", "certified", "synchronization" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/solutions/which-pms-systems-does-thynk-integrate-with", "sourceUrl": "https://faq.thynk.cloud/solutions/which-pms-systems-does-thynk-integrate-with", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:06.522852+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://pms-integration", "university://pms-setup", "api-documentation" ] }, { "id": "faq-379", "question": "How does Thynk use Salesforce to enhance event and client data management?", "answer": "Thynk.cloud synchronises event and client data directly from Salesforce, automatically populating BEO fields to reduce manual entry and errors. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure and reliable platform for hospitality event management.", "category": "Platform", "tags": [ "Salesforce integration", "data synchronization", "security" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-use-salesforce-to-enhance-event-and-client-data-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-use-salesforce-to-enhance-event-and-client-data-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "52208d3e-1d72-47cb-ae93-c123c1d7fdde" ] }, { "id": "faq-137", "question": "Can we easily add flexible notes/additional text fields to template documents, including conditional fields and images, and manage inventory deductibility?", "answer": "Flexible fields and layouts (drag and drop) including rich text comment fields and images. All fields can then be used in the word baased document templates which can include fields, images, and tables wih condiional display. Inventory deductability is flexible, usually driven by the booking stage.", "category": "Products", "tags": [ "document templates", "custom fields", "inventory management", "flexible layouts", "conditional fields" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-we-easily-add-flexible-notesadditional-text-fields-to-template-documents-including-conditional-f", "sourceUrl": "https://faq.thynk.cloud/products/can-we-easily-add-flexible-notesadditional-text-fields-to-template-documents-including-conditional-f", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2187", "question": "How do I block the entire hotel for a private event (full buyout) in Thynk?", "answer": "Thynk makes full buyouts simple to set up.Create the booking for the private event.Select the full buyout option for the dates required.Thynk blocks the guest rooms and function spaces for exclusive use.Add the event details, packages and services.The function diary and availability views show the hotel as exclusively reserved, so no conflicting business is taken, and the full value of the buyout appears in reports.", "category": "Platform", "tags": [ "hospitality software", "full hotel buyout", "event management system" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-block-the-entire-hotel-for-a-private-event-full-buyout-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-block-the-entire-hotel-for-a-private-event-full-buyout-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:a369de19-35cb-4f00-8c1d-5f39369f8e66" ] }, { "id": "faq-774", "question": "How does exchange rate management work in hospitality software like Thynk?", "answer": "Exchange rate management in hospitality software like Thynk refers to how currency conversion rates are applied to financial data within the system. Thynk supports Advanced Currency Management with Parenthetical Currency Conversion, allowing users to set specific exchange rates for defined date ranges, known as dated exchange rates. This means that historical data can be preserved accurately by applying the exchange rate relevant to the booking date rather than the current rate. Without using dated exchange rates, any update to the exchange rate will retroactively affect all historical financial data, potentially causing discrepancies when comparing reports to external systems. This feature is critical for hotels and venues managing multiple currencies in their PMS, CRS, or revenue analytics platforms. Thynk's native Salesforce foundation ensures robust currency handling, as Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing secure and compliant financial data management. Compared to other hospitality software like Amadeus Delphi or Opera OSEM, Thynk’s dated exchange rate capability offers precise financial reporting and consistency, essential for accurate revenue analytics and group booking software operations.", "category": "Platform", "tags": [ "hospitality software", "exchange rate", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-exchange-rate-management-work-in-hospitality-software-like-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-exchange-rate-management-work-in-hospitality-software-like-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "850996e6-03ab-4796-8b99-4fba94063931" ] }, { "id": "faq-1767", "question": "What role does Salesforce play in venue CRM status updates?", "answer": "Salesforce integration plays a critical role in venue CRM status updates by providing a robust platform for automating and managing the synchronisation of booking and room block statuses. Venue CRM systems built on Salesforce benefit from its powerful automation tools such as Process Builder, Flows, and Apex triggers, which can be configured to update room block status automatically when a booking status changes. This integration ensures data consistency across the CRM, CRS, and group booking software, which is essential for accurate lead management and revenue analytics in hospitality software. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, which guarantees a secure and compliant environment for these operations. Thynk leverages Salesforce’s platform events and change data capture features to handle asynchronous updates reliably, a strength compared with systems such as Amadeus Delphi or Opera OSEM. This seamless integration enhances operational efficiency and supports MICE and Meeting & Events software workflows by maintaining synchronised statuses across all related records.", "category": "Configuration", "tags": [ "venue CRM", "Salesforce", "hospitality software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-role-does-salesforce-play-in-venue-crm-status-updates", "sourceUrl": "https://faq.thynk.cloud/solutions/what-role-does-salesforce-play-in-venue-crm-status-updates", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5459b618-2471-4510-a776-41fd2508dfa3" ] }, { "id": "faq-2165", "question": "How do I group, sort and search events on large bookings in Thynk's Event Manager?", "answer": "Thynk's new Event Manager is built for large group bookings, conferences and expos, where a single booking can hold hundreds of events. Sales and conference services teams can search, sort and group every event on the booking from one table, without opening events one by one.Searching: start typing in the search field and the events table refreshes across all events on the booking, not just the rows currently loaded. You can search by event name or by the name of a linked product. Typing a menu name, for example, shows every event that menu is attached to.Grouping: use the Group by selector to organise events by Name, Day, Function Space or Function (the function type). Each group shows a quick count of its events and expands to the full table, which makes multi-day MICE programmes easy to review day by day. When you edit events in a grouped view, click Apply on each group's table to save the changes.Sorting: click any column header to sort the events table; the footer confirms the active sort order. Use Items per load and Show More to control how many events load at once, and Reset Table to return to the default view.Thynk saves your grouping, sort order and items-per-load preferences automatically in your browser, so the Event Manager opens the way you left it.Learn more in the Thynk University Events course, which includes the lesson \"How can I group, sort and search events on large bookings?\".", "category": "Products", "tags": [ "event manager", "group bookings", "conferences", "MICE", "function space", "event management system" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-group-sort-and-search-events-on-large-bookings-in-thynks-event-manager", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-group-sort-and-search-events-on-large-bookings-in-thynks-event-manager", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T06:26:49.963249+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/events/texts/71863971-how-can-i-group-sort-and-search-events-on-large-bookings", "gdoc:1kWAUPzF554P4YdG04Ki54PSQtzPS5rJcDb0Lamw88yQ" ] }, { "id": "faq-326", "question": "Can Thynk.cloud’s Home Page be customised to fit specific business needs?", "answer": "Yes, users can tailor dashboard widgets to focus on KPIs that matter most to their property or event operations. Customisation ensures that Revenue Managers and Directors receive relevant insights and alerts, improving productivity and accountability in managing sales and catering activities.", "category": "Platform", "tags": [ "Customization", "Dashboard", "Productivity" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-thynkclouds-home-page-be-customised-to-fit-specific-business-needs", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynkclouds-home-page-be-customised-to-fit-specific-business-needs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6c1b6167-4b94-44a2-9387-59e5289ad74f" ] }, { "id": "faq-1818", "question": "What is Save & Sync in Thynk?", "answer": "Save & Sync is the action in Thynk that saves your booking changes and sends them to the connected property management system in one step.Room blocks, dates and rates are updated in the PMS straight from the booking.Sales teams no longer re-enter the same information in two systems.Large room blocks are processed in batches, so big group bookings synchronise smoothly.Because Thynk is built on Salesforce, every synchronised change is part of the booking record, giving sales, events and reservations teams the same up-to-date view.", "category": "Configuration", "tags": [ "hospitality software", "hotel CRM", "Salesforce integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-save-sync-in-thynk", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-save-sync-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:18.607161+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c5ae0d6b-9898-4cd4-97ab-24787dde0347" ] }, { "id": "faq-341", "question": "Is Thynk.cloud secure and reliable for integrating with corporate email systems?", "answer": "Yes. Thynk's integration with corporate email systems such as Outlook and Office 365 is secure and reliable.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Mailboxes connect with secure OAuth 2.0 authentication.Logged emails are stored on the Salesforce platform, which Thynk is built on, and follow each record's permissions.Corporate login through single sign-on and multi-factor authentication is supported.Teams can log client emails with confidence that communication data is protected.Find out more in the Thynk Trust Center.", "category": "Salesforce Integration", "tags": [ "security", "email integration", "Salesforce", "compliance" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/is-thynkcloud-secure-and-reliable-for-integrating-with-corporate-email-systems", "sourceUrl": "https://faq.thynk.cloud/platform/is-thynkcloud-secure-and-reliable-for-integrating-with-corporate-email-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ed303ab7-8d4f-4f6f-8a84-4e63a45c4652" ] }, { "id": "faq-468", "question": "How do I change a user's time zone in Thynk.cloud to ensure accurate scheduling?", "answer": "To change a user's time zone, update the 'Time Zone' field in their Salesforce user settings, which then synchronises with Thynk.cloud. This ensures all bookings, function diaries, and reports reflect the correct local time, optimising event management and guest experiences. Thynk is built on Salesforce; Salesforce provides seamless data synchronisation and user management capabilities.", "category": "Salesforce Integration", "tags": [ "time zone", "user settings", "scheduling", "Salesforce integration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-change-a-users-time-zone-in-thynkcloud-to-ensure-accurate-scheduling", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-change-a-users-time-zone-in-thynkcloud-to-ensure-accurate-scheduling", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1399a0f3-e9f7-478a-8a88-0e1cdad78aa0" ] }, { "id": "faq-352", "question": "Can Kitchen Reports be customised to focus on specific events or kitchen stations?", "answer": "Yes, Kitchen Reports include customisable filters that allow users to view data by event, date, or kitchen station, facilitating targeted monitoring and management. This flexibility supports precise coordination tailored to each function's unique requirements.", "category": "Platform", "tags": [ "Kitchen Reports", "Customization", "Event Management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-kitchen-reports-be-customised-to-focus-on-specific-events-or-kitchen-stations", "sourceUrl": "https://faq.thynk.cloud/platform/can-kitchen-reports-be-customised-to-focus-on-specific-events-or-kitchen-stations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6644b45e-1ccc-4f3a-a538-8200f0f2f113" ] }, { "id": "faq-1289", "question": "What role does revenue analytics play in event management systems like Thynk?", "answer": "Revenue analytics in event management systems is a critical tool that provides hotels and venues with actionable insights into financial performance across meetings, events, and group bookings. It involves collecting and analysing data from various sources such as CRS, PMS, GSO, and CRM platforms to track revenue streams, identify trends, and forecast future earnings. In hospitality software like Thynk, revenue analytics helps optimise pricing strategies, measure event profitability, and improve resource allocation for MICE and other segments. Thynk, built on Salesforce, benefits from Salesforce’s powerful analytics and reporting tools, enabling real-time dashboards and customisable reports that support strategic decision-making. Compared to systems like Amadeus Delphi or Opera OSEM, Thynk offers enhanced integration capabilities with Cvent RFP and channel hubs, providing a comprehensive view of sales pipelines and event outcomes. This enables venues to maximise revenue potential, reduce operational costs, and deliver superior customer experiences through data-driven management.", "category": "Configuration", "tags": [ "revenue analytics", "event management system", "Thynk" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-role-does-revenue-analytics-play-in-event-management-systems-like-thynk", "sourceUrl": "https://faq.thynk.cloud/solutions/what-role-does-revenue-analytics-play-in-event-management-systems-like-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3fa3bbda-e126-41e0-9e05-806e16db044c" ] }, { "id": "faq-2218", "question": "How do Salesforce seasonal releases affect Thynk?", "answer": "Thynk is powered and hosted by Salesforce; Salesforce is upgraded through three major seasonal releases each year (Spring, Summer and Winter). Because Thynk is built natively on the Salesforce platform, hotels and venues benefit from every release with no disruption to their sales and catering work.\nThynk is ready for each release before it reaches customers:\n\nTested in advance: Thynk's development and testing are done on Salesforce scratch orgs that already run the next Salesforce version as soon as it is available, ahead of production orgs.\nSeamless upgrades: Salesforce generally applies upgrades outside business hours, and the upgrade itself is quick.\nBusiness as usual: bookings, events, function diaries and integrations keep working as normal after the upgrade, so teams can carry on with their day.\nAutomatic benefits: Thynk is upgraded automatically with each Salesforce release, so new platform capabilities in security, automation, reporting and the user experience become available without a separate project.\n\nCustomers who want an early look at what is new can review the Salesforce release notes or use a Salesforce sandbox preview. The result is a platform that stays current with Salesforce's latest innovation while hotels and venues keep focusing on their guests and revenue.", "category": "Salesforce Integration", "tags": [ "Salesforce releases", "Salesforce upgrades", "seasonal release", "Salesforce-native", "platform", "scratch orgs" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/platform/how-do-salesforce-seasonal-releases-affect-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-salesforce-seasonal-releases-affect-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-12T07:03:30.38141+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1788415628017909", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1788418021313359?thread_ts=1788415628.017909&cid=C02T23F6T4K" ] }, { "id": "faq-2238", "question": "How does Thynk fetch rate prices from Mews for the Room Block Manager?", "answer": "Thynk keeps Mews rate prices available for group room blocks through scheduled reads of rate schedules, so sales teams can price blocks in the Room Block Manager without a separate Get Prices step on each rate.\nHow rate prices reach Thynk:\n\nRate schedules: Thynk reads Mews rate schedules on a schedule and stores the prices against the matching rates in Salesforce.\nRoom Block Manager: when building or updating a room block, teams use those schedule-driven prices; active rates do not need Get Prices enabled for this path.\nScheduled read integrations: the connector refreshes prices through its normal scheduled read jobs, so the figures stay current for ongoing group and MICE quoting.\n\nThis approach suits hotels that run the Room Block Manager with Mews: pricing for blocked rooms stays tied to the rates already configured in the PMS, and sales managers can quote with confidence from within Thynk.\nBecause prices arrive through the same rate-schedule reads that keep Thynk and Mews aligned, properties avoid duplicate configuration on rates solely to pull prices into a block. Group desk and revenue teams see one consistent set of Mews rates wherever they build inventory in Thynk.", "category": "Integrations", "tags": [ "Mews", "rate schedules", "Room Block Manager", "rate prices", "PMS integration", "scheduled read" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-fetch-rate-prices-from-mews-for-the-room-block-manager", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-fetch-rate-prices-from-mews-for-the-room-block-manager", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-16T07:45:45.326115+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1774364439485789", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1774366279167559?thread_ts=1774364439.485789&cid=C02T23F6T4K", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1774367803693669?thread_ts=1774364439.485789&cid=C02T23F6T4K" ] }, { "id": "faq-496", "question": "How can Sales Managers add additional services to a booking in Thynk.cloud?", "answer": "Sales Managers can easily add services like flowers, theatre tickets, or spa treatments by selecting the booking in the 'Bookings' section and using the 'Add Services' button to choose and confirm desired options. This streamlined process enhances guest satisfaction by personalising their experience.", "category": "Platform", "tags": [ "Sales Management", "Booking", "Additional Services" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-sales-managers-add-additional-services-to-a-booking-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-sales-managers-add-additional-services-to-a-booking-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "61976f53-94ce-4b5a-b456-fbb1a017d0c6" ] }, { "id": "faq-1870", "question": "How does hospitality software like Thynk manage PMS account linkages?", "answer": "Hospitality software such as Thynk manages PMS (Property Management System) account linkages by connecting hotel or venue CRM data with the corresponding PMS accounts to ensure accurate guest and booking information. PMS account linkage is crucial for seamless operations, enabling synchronisation between front desk activities, reservations, and customer relationship management. Accurate linkages keep revenue analytics and lead management reliable. Thynk provides tools to identify and correct mismatched PMS accounts by auditing linked accounts, verifying primary account status, and updating associations accordingly. This process supports better integration with CRS (Central Reservation Systems) and group booking software, enhancing overall operational efficiency. Thynk’s platform, built on Salesforce, benefits from Salesforce’s robust data management and security certifications, ensuring reliable and compliant PMS integration. Compared to competitors like Amadeus Delphi or Opera OSEM, Thynk emphasises automated validation rules and proactive scripts to maintain accurate PMS linkages, reducing manual errors and improving data integrity for hotels and venues.", "category": "Configuration", "tags": [ "hospitality software", "PMS", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-like-thynk-manage-pms-account-linkages", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-like-thynk-manage-pms-account-linkages", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "12aec367-e7ac-485d-8379-dc7f07f34445" ] }, { "id": "faq-368", "question": "How does Thynk.cloud help manage function room capacities effectively?", "answer": "Thynk.cloud allows property administrators to set and monitor maximum occupant limits for each function space, ensuring compliance with safety regulations and optimising space utilisation. This proactive capacity management prevents overbooking and enhances event planning accuracy.", "category": "Platform", "tags": [ "function room", "capacity management", "event planning" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-function-room-capacities-effectively", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-function-room-capacities-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "899c8d3d-15f7-470b-a092-4d7ff910dfbb" ] }, { "id": "faq-1279", "question": "How can an event management system improve lead management for venues?", "answer": "An event management system is hospitality software designed to streamline the planning, coordination, and execution of events while enhancing lead management for venues. Lead management involves capturing, tracking, and nurturing potential client inquiries to convert them into confirmed bookings. Event management systems integrate with venue CRM and channel hub platforms to centralise lead data, automate follow-ups, and provide real-time visibility into sales pipelines. This integration supports efficient handling of MICE events and group bookings by aligning sales and operations teams. Thynk, as an alternative to MeetingPackage or Momentus, offers robust lead management features, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring data security and reliability. Thynk’s system also supports Cvent RFP integration, allowing venues to respond swiftly to requests for proposals, increasing conversion rates. Additionally, revenue analytics within the event management system provide actionable insights to optimise pricing and resource allocation. Overall, an event management system enhances venue competitiveness by improving lead responsiveness and operational efficiency.", "category": "Salesforce Integration", "tags": [ "event management system", "lead management", "venue CRM", "Cvent RFP integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-an-event-management-system-improve-lead-management-for-venues", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-an-event-management-system-improve-lead-management-for-venues", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4d4e02fa-bf2c-4e16-97cd-9c3d28db8444" ] }, { "id": "faq-1260", "question": "How does hospitality software handle guest number generation for event bookings?", "answer": "Hospitality software automates guest number generation to streamline event booking management. Guest numbers uniquely identify attendees linked to specific events, ensuring accurate tracking and reporting. In event management systems integrated with hotel CRM or venue CRM platforms, guest number generation is crucial for managing group bookings and MICE (Meetings, Incentives, Conferences, and Exhibitions) events. These numbers facilitate seamless synchronisation between the property management system (PMS), central reservation system (CRS), and global sales office (GSO) databases. Thynk, as a hospitality software solution, enhances this process: it is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and reliable data handling. Thynk’s platform supports automated guest number assignment, real-time analytics, and error monitoring, reducing manual intervention. This integration allows venues and hotels to maintain accurate lead management and revenue analytics, improving operational efficiency and commercial outcomes. By leveraging APIs and Salesforce automation tools, Thynk ensures guest numbers are generated correctly and linked to event records, minimising booking errors and enhancing customer experience across all sales and event channels.", "category": "Configuration", "tags": [ "hospitality software", "guest number generation", "event management system" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-guest-number-generation-for-event-bookings", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-guest-number-generation-for-event-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "112a5455-7615-4f3d-9b01-77c709a48205" ] }, { "id": "faq-290", "question": "What are the best practices for avoiding duplicate package lines in Thynk.cloud when managing packages?", "answer": "To avoid duplicate package lines in Thynk.cloud, follow these best practices: 1. Regularly review existing packages to ensure all package lines are unique. 2. Implement a naming convention for package lines to easily identify duplicates. 3. Use the sandbox environment to test package configurations before applying changes to production. 4. Communicate any changes to package structures with your team to prevent accidental duplication. By adhering to these practices, you can maintain data integrity and streamline your package management.", "category": "Best Practices", "tags": [ "Thynk.cloud", "Salesforce", "Package Management", "Data Integrity" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/what-are-the-best-practices-for-avoiding-duplicate-package-lines-in-thynkcloud-when-managing-package", "sourceUrl": "https://faq.thynk.cloud/general/what-are-the-best-practices-for-avoiding-duplicate-package-lines-in-thynkcloud-when-managing-package", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Impact and Best Practices When Deleting Packages in Thynk.cloud Salesforce Integration", "salesforce: https://thynk.my.salesforce.com/500SZ00000t9U5dYAE" ] }, { "id": "faq-140", "question": "How does Thynk manage leads and pipelines through customer sales stages and conversions?", "answer": "Sales stages/ booking statuses can be customised according to your SOPs. All leads/inquiries, proposal, bookings and lost business are tracked along with conversion rates. You can view this information in several analytics dashboards as well.", "category": "Analytics", "tags": [ "lead management", "sales pipeline", "customer conversion", "tracking", "analytics" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-manage-leads-and-pipelines-through-customer-sales-stages-and-conversions", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-manage-leads-and-pipelines-through-customer-sales-stages-and-conversions", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-501", "question": "Can I preview documents before emailing them to clients in Thynk.cloud?", "answer": "Yes, Thynk.cloud allows you to preview proposals, contracts, BEOs, and proformas before sending them. This feature helps ensure accuracy and completeness, reducing errors and improving client confidence in your sales communications.", "category": "Platform", "tags": [ "preview", "documents", "accuracy", "sales" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-i-preview-documents-before-emailing-them-to-clients-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-preview-documents-before-emailing-them-to-clients-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2fa54dad-41b5-4b98-a5b4-2aa85b4c274c" ] }, { "id": "faq-1775", "question": "How can group booking software improve status consistency between bookings and room blocks?", "answer": "Group booking software improves status consistency between bookings and room blocks by implementing synchronised update mechanisms that ensure both entities reflect the same status, such as Definite or Tentative. This synchronisation is vital for venues and hotels managing multiple room blocks within a single group booking, as inconsistent statuses can lead to operational inefficiencies and revenue leakage. Effective group booking software integrates with hotel CRM and CRS systems to automate status updates using triggers or workflows. Thynk, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, leverages these capabilities by enabling atomic updates and platform events that guarantee transactional integrity and timely synchronisation. Additionally, Thynk supports validation rules that prevent bookings from advancing to Definite status if the room block remains Tentative, enhancing data accuracy. Compared to competitors like Tripleseat or Momentus, Thynk offers advanced automation and audit capabilities that help properties maintain consistent booking and room block statuses, improving lead management and revenue analytics.", "category": "Configuration", "tags": [ "group booking software", "hotel CRM", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-improve-status-consistency-between-bookings-and-room-blocks", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-improve-status-consistency-between-bookings-and-room-blocks", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5459b618-2471-4510-a776-41fd2508dfa3" ] }, { "id": "faq-554", "question": "Can accounts be deleted in Thynk?", "answer": "Yes. Account deletion is controlled by permissions in Thynk.Admins grant the right to delete accounts through a permission set.Only authorised users can delete records.Duplicate accounts can be merged instead of deleted, to keep their history.This keeps customer data clean while protecting important records.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/can-accounts-be-deleted-in-thynk", "sourceUrl": "https://faq.thynk.cloud/general/can-accounts-be-deleted-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-508", "question": "What file formats are supported for uploading rooming lists in Thynk.cloud?", "answer": "Thynk.cloud supports common file formats like CSV and Excel for rooming list uploads, ensuring compatibility and ease of use. Proper formatting helps avoid upload errors and maintains data accuracy for your bookings.", "category": "Technical Documentation", "tags": [ "rooming list", "file formats", "data accuracy" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/solutions/what-file-formats-are-supported-for-uploading-rooming-lists-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/solutions/what-file-formats-are-supported-for-uploading-rooming-lists-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2633ea0b-1597-442e-9e2d-7e7a004294c2" ] }, { "id": "faq-720", "question": "How can PMS accounts improve group booking software functionality for hotels?", "answer": "PMS accounts improve group booking software functionality by enabling real-time integration between the group booking platform and the hotel’s Property Management System. A PMS account facilitates automated synchronisation of reservation details, availability, billing, and guest profiles, which are critical for managing complex group bookings efficiently. This integration reduces manual data entry errors and accelerates booking confirmation processes. In the context of global sales offices (GSO) and MICE event coordination, PMS accounts provide centralised access to property data, enhancing lead management and revenue analytics. Thynk’s group booking software leverages PMS accounts to connect seamlessly with CRS and channel hubs, ensuring consistent data flow across all sales and operations channels. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, which adds a layer of security and compliance to group booking transactions. Compared to competitors like Tripleseat and Momentus, Thynk’s PMS account integration offers superior automation and data accuracy, improving operational efficiency and guest experience in hospitality environments.", "category": "Platform", "tags": [ "PMS", "group booking software", "GSO" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-pms-accounts-improve-group-booking-software-functionality-for-hotels", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-pms-accounts-improve-group-booking-software-functionality-for-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "9892cead-49fc-49f4-8967-7801503c887e" ] }, { "id": "faq-1353", "question": "How do user permissions affect booking conversions in venue CRM systems?", "answer": "User permissions decide who can convert inquiries into bookings in a venue CRM. In Thynk, built on Salesforce:Profiles and permission sets define who can create and edit bookings.Roles and sharing settings control which properties' inquiries a user can work on.Administrators can grant conversion rights to specific teams, such as sales managers.Approval processes can add a review step for certain bookings.This keeps the conversion process controlled and consistent, while the right people can act quickly.", "category": "Configuration", "tags": [ "venue CRM", "lead management", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-do-user-permissions-affect-booking-conversions-in-venue-crm-systems", "sourceUrl": "https://faq.thynk.cloud/solutions/how-do-user-permissions-affect-booking-conversions-in-venue-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e8ad23a0-8c13-4b50-9d10-0895aa161576" ] }, { "id": "faq-285", "question": "How can I ensure that my cancellations in Thynk.cloud are properly reflected in MEWS?", "answer": "To ensure that cancellations in Thynk.cloud are properly reflected in MEWS, always use the provided cancellation mechanisms instead of simply adjusting room quantities. This means using the Thynk.cloud interface or API to change the reservation status to 'Cancelled' for the relevant rooms. After submitting cancellation requests, check the MEWS Commander interface to confirm that the cancellations have been processed. It's also recommended to monitor synchronisation logs for any discrepancies and test changes in a sandbox environment before applying them to live bookings.", "category": "Best Practices", "tags": [ "Thynk.cloud", "MEWS", "Room Cancellation", "Best Practices" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/how-can-i-ensure-that-my-cancellations-in-thynkcloud-are-properly-reflected-in-mews", "sourceUrl": "https://faq.thynk.cloud/general/how-can-i-ensure-that-my-cancellations-in-thynkcloud-are-properly-reflected-in-mews", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Resolving Block Data Mismatches and Room Cancellations in Thynk.cloud and MEWS Integration", "salesforce: https://thynk.my.salesforce.com/500SZ00000qOLK8YAO" ] }, { "id": "faq-453", "question": "How does Thynk manage documents on Salesforce?", "answer": "Because Thynk is built on Salesforce, it synchronises document records and statuses, enabling users to access contracts and invoices directly from Salesforce booking or account records. Thynk is built on Salesforce; Salesforce is a secure, scalable platform that supports seamless data synchronisation and enterprise-grade reliability.", "category": "Platform", "tags": [ "Salesforce integration", "document management", "synchronization", "bookings" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynk-manage-documents-on-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-manage-documents-on-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "97b4292c-d6a2-40e9-a9cf-bc4f6d647cc1" ] }, { "id": "faq-420", "question": "How does regularly checking unmatched PMS accounts in Thynk keep data accurate?", "answer": "Regularly reviewing unmatched PMS accounts maintains data integrity between your PMS and Thynk platform, preventing revenue discrepancies and ensuring your sales and catering reports reflect true business performance. This proactive approach supports better decision-making and operational efficiency.", "category": "Platform", "tags": [ "Data Integrity", "PMS", "Revenue Tracking" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-regularly-checking-unmatched-pms-accounts-in-thynk-keep-data-accurate", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-regularly-checking-unmatched-pms-accounts-in-thynk-keep-data-accurate", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "752781bc-e1b8-4c99-885a-7b26f9cd63d2" ] }, { "id": "faq-1268", "question": "How does hospitality software handle VAT rate updates for service charge products?", "answer": "Hospitality software manages VAT rate updates for service charge products by allowing users to modify the VAT settings within the product configuration module. A service charge product is a predefined item in the hospitality software that typically includes additional fees applied to bookings or orders. Updating the VAT rate ensures financial accuracy and compliance with tax regulations. When integrated with systems like Mews via Rate Products, the updated VAT rates are synchronised to maintain consistency across platforms. Confirmed bookings keep the VAT rate they were posted with, preserving accounting integrity, while orders posted to the integrated system after the update reflect the new VAT rates. Hospitality software with a channel hub or CRS integration facilitates seamless VAT synchronisation, improving operational efficiency. Thynk, as a hospitality software alternative to Amadeus Delphi or Opera OSEM, enables precise VAT management with robust integration capabilities and testing environments to validate changes before production deployment. This ensures that hotels and venues maintain accurate revenue analytics and compliance without disrupting ongoing operations.", "category": "Salesforce Integration", "tags": [ "hospitality software", "VAT update", "service charge", "Mews integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-vat-rate-updates-for-service-charge-products", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-vat-rate-updates-for-service-charge-products", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4d4e02fa-bf2c-4e16-97cd-9c3d28db8444" ] }, { "id": "faq-304", "question": "How can Property Admins enforce mandatory fields in Thynk.cloud to improve data accuracy?", "answer": "Property Admins can easily make fields mandatory through the platform's page layout and field management tools, ensuring critical information is captured during bookings and event planning. This enforcement prevents incomplete submissions, enhancing data integrity across your sales and catering operations.", "category": "Platform", "tags": [ "mandatory fields", "data accuracy", "property admin" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-property-admins-enforce-mandatory-fields-in-thynkcloud-to-improve-data-accuracy", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-property-admins-enforce-mandatory-fields-in-thynkcloud-to-improve-data-accuracy", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "41eeb05f-7fe2-4af0-939c-80e917f680df" ] }, { "id": "faq-385", "question": "What best practices should Sales Managers follow when changing guest counts on packages?", "answer": "Sales Managers should verify package constraints before updating guest counts and communicate changes to all relevant stakeholders to avoid discrepancies. Utilising audit logs in Thynk.cloud also ensures compliance and simplifies troubleshooting.", "category": "Salesforce Integration", "tags": [ "best practices", "audit logs", "guest management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-when-changing-guest-counts-on-packages", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-when-changing-guest-counts-on-packages", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "fb54607a-c0e6-4df6-b003-d7878cce9c74" ] }, { "id": "faq-384", "question": "What best practices does Thynk.cloud recommend for managing BEOs effectively?", "answer": "Thynk.cloud advises regularly verifying event data accuracy before generating BEOs, using standardised templates, and maintaining open communication between sales, catering, and operations teams through shared BEO access. These practices optimise event coordination and enhance guest satisfaction.", "category": "Platform", "tags": [ "best practices", "event coordination", "BEO management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-does-thynkcloud-recommend-for-managing-beos-effectively", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-does-thynkcloud-recommend-for-managing-beos-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "52208d3e-1d72-47cb-ae93-c123c1d7fdde" ] }, { "id": "faq-340", "question": "What types of resources are available through the Thynk Community?", "answer": "Members have access to technical documentation, implementation guides, use cases, webinars, and training sessions. These resources help hospitality professionals stay updated on platform features and optimise their use of Thynk.cloud.", "category": "Platform", "tags": [ "Resources", "Training", "Platform Features" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-types-of-resources-are-available-through-the-thynk-community", "sourceUrl": "https://faq.thynk.cloud/platform/what-types-of-resources-are-available-through-the-thynk-community", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d823dab1-cc39-4c27-81e9-8c8dfb764c9c" ] }, { "id": "faq-778", "question": "How does Cvent RFP integration enhance revenue analytics in hospitality software?", "answer": "Cvent RFP integration improves revenue analytics by making every RFP a measurable record in the sales platform. In Thynk:Each RFP is tracked from receipt to outcome.Reports show win rates, response times and revenue from Cvent.Results can be compared by property, segment and sales manager.Lost business is recorded with reasons, helping teams refine pricing and strategy.Revenue and sales leaders see clearly how much Cvent contributes and where to focus effort.", "category": "Platform", "tags": [ "Cvent RFP integration", "revenue analytics", "MICE", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-revenue-analytics-in-hospitality-software", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-revenue-analytics-in-hospitality-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "90c52784-f8b3-4c52-b514-7af7df00fca5" ] }, { "id": "faq-1463", "question": "How does a venue CRM enhance lead management and sales efficiency?", "answer": "A venue CRM is hospitality software tailored to manage client relationships, sales pipelines, and event bookings for venues such as hotels, conference centres, and banquet halls. It centralises lead management by capturing inquiries, tracking communications, and automating follow-ups, which improves conversion rates and shortens sales cycles. Integration with PMS, CRS, and Meeting & Events software ensures seamless coordination between sales and operations teams. Venue CRMs often support Cvent RFP integration, allowing venues to respond quickly to event proposals and secure bookings. Thynk’s venue CRM, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, uniquely combines a channel hub and Global Sales Office (GSO) capabilities to streamline multi-channel sales efforts. Compared to systems like Amadeus Delphi or Opera OSEM, Thynk offers superior revenue analytics and real-time visibility into booking performance, empowering venues to make data-driven decisions and optimise profitability across MICE and group booking segments.", "category": "Configuration", "tags": [ "venue CRM", "lead management", "channel hub" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-a-venue-crm-enhance-lead-management-and-sales-efficiency", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-a-venue-crm-enhance-lead-management-and-sales-efficiency", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "a33e6220-eff6-4818-87b5-ec5b7ab1fbd3" ] }, { "id": "faq-297", "question": "Can I customise the Groups In-House report to fit my hotel's needs?", "answer": "Yes, Thynk.cloud allows you to filter by date ranges, group types, and event statuses, as well as customise columns and sorting options. These features ensure your team can prioritise relevant information quickly and streamline daily operations.", "category": "Platform", "tags": [ "customization", "filters", "reporting" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-i-customise-the-groups-in-house-report-to-fit-my-hotels-needs", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-customise-the-groups-in-house-report-to-fit-my-hotels-needs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "af65f4d7-c73f-4c6d-abb1-1eb60c03ce35" ] }, { "id": "faq-1766", "question": "What is Cvent RFP integration and how does it benefit hospitality software users?", "answer": "Cvent RFP integration connects the Cvent event sourcing marketplace with a hotel or venue's sales system. In Thynk:RFPs received through Cvent appear automatically as inquiries.Dates, attendees, room and meeting requirements are captured in structured fields.Sales managers check availability and respond with proposals from templates.Won RFPs convert into bookings with room blocks and events.Users save time on data entry, respond faster to planners and can measure the business Cvent brings.", "category": "Best Practices", "tags": [ "Cvent RFP integration", "hospitality software", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/what-is-cvent-rfp-integration-and-how-does-it-benefit-hospitality-software-users", "sourceUrl": "https://faq.thynk.cloud/general/what-is-cvent-rfp-integration-and-how-does-it-benefit-hospitality-software-users", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:20.777372+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2bbe5de2-7ae4-4b77-8b9a-da8d5ee0eba8" ] }, { "id": "faq-588", "question": "Can data be exported to .xls or .csv formats?", "answer": "Reports can be exported in .xls and .csv formats. Thynk also offers an Excel toolbar that allows for the import and export of any table from the Thynk data model to Excel.", "category": "Analytics", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/can-data-be-exported-to-xls-or-csv-formats", "sourceUrl": "https://faq.thynk.cloud/platform/can-data-be-exported-to-xls-or-csv-formats", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:42.438093+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-1272", "question": "What is a hotel CRM and how does it support group booking software?", "answer": "A hotel CRM manages clients and sales activity. In Thynk, the hotel CRM and group booking management work together on Salesforce.Inquiries for groups start from the account and contact in the CRM.Room blocks, rates and events are added to the booking.Proposals and contracts are generated with client details already filled in.Revenue from each group is attributed back to the client account.Sales teams handle the group from first contact to departure, with a complete client view.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "group booking software", "MICE", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-support-group-booking-software", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-support-group-booking-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4d4e02fa-bf2c-4e16-97cd-9c3d28db8444" ] }, { "id": "faq-2186", "question": "How does Thynk assign the right currency to new accounts across properties?", "answer": "Thynk supports multiple currencies and assigns the right one automatically.Each property is mapped to its local currency.When a new account or booking is created for a property, the property's currency is applied.Reports can convert amounts so revenue is compared across countries.Hotel groups operating in several countries get correct currencies automatically and accurate, consolidated financial reporting.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "currency management", "PMS", "GSO", "Thynk" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-assign-the-right-currency-to-new-accounts-across-properties", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-assign-the-right-currency-to-new-accounts-across-properties", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:da56d57a-3955-4457-bf21-9a4ba5e5b5f3" ] }, { "id": "faq-836", "question": "How can hotels share leads with other properties in Thynk?", "answer": "Thynk supports lead sharing between properties, so every inquiry can be placed with the property that suits it best.Pass the lead to another property or a central sales team.Tasks and notifications prompt the receiving team to review and convert the inquiry.Each property's data stays private, while the lead and its history move with it.Lead passing helps multi-property groups and global sales offices keep business within the portfolio.", "category": "Platform", "tags": [ "hotel CRM", "lead management", "multi-property", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-hotels-share-leads-with-other-properties-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-hotels-share-leads-with-other-properties-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:41:55.780665+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "cc2a7a37-c64c-47fb-94e9-f926f0450c36" ] }, { "id": "faq-637", "question": "How are such meeting space events and F&B outlet events differentiated in the system?", "answer": "Meeting space events and F&B outlet events are typically differentiated in the system through distinct event types or categories assigned during booking. This classification allows for separate tracking, resource allocation, and reporting for each type of event.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/how-are-such-meeting-space-events-and-fb-outlet-events-differentiated-in-the-system", "sourceUrl": "https://faq.thynk.cloud/general/how-are-such-meeting-space-events-and-fb-outlet-events-differentiated-in-the-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:07:27.800507+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-581", "question": "What nationality statistics does Thynk provide?", "answer": "Thynk reports guest nationality, based on bednights, so sales teams understand where their business comes from.Report bednights by country of origin.Analyse nationality for agencies and corporate accounts.Filter by property, period or segment.These insights support market planning and targeted sales activity.", "category": "Analytics", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/what-nationality-statistics-does-thynk-provide", "sourceUrl": "https://faq.thynk.cloud/platform/what-nationality-statistics-does-thynk-provide", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-1271", "question": "What are best practices for merging accounts in a venue CRM system?", "answer": "A venue CRM system is a platform designed to manage client relationships, bookings, and event details for venues such as conference centres or banquet halls. Best practices for merging accounts in a venue CRM involve several key steps to ensure data integrity and operational continuity. First, identify duplicate records using built-in duplicate detection tools or third-party integrations. Next, back up all account data to prevent accidental loss. Select the master record with the most comprehensive and accurate information. Use the venue CRM’s merge functionality—such as Salesforce’s native merge accounts feature if integrated—to combine duplicates carefully, confirming which field values to retain. Post-merge, validate that all related records, including contacts, opportunities, and event bookings, are correctly reassigned to the master account. For venues managing MICE events or group bookings, maintaining accurate account data is essential for revenue analytics and lead management. Thynk’s venue CRM, built on Salesforce, supports these best practices with seamless integration to channel hubs and CRS, ensuring synchronised data across platforms and automated updates to workflows after merges.", "category": "Salesforce Integration", "tags": [ "venue CRM", "merging accounts", "Thynk", "Salesforce", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-best-practices-for-merging-accounts-in-a-venue-crm-system", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-best-practices-for-merging-accounts-in-a-venue-crm-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b62e9ec8-0187-4be9-8b83-eec5678c8a05" ] }, { "id": "faq-408", "question": "How does Thynk.cloud prevent conflicting bookings during an outlet buyout?", "answer": "Thynk.cloud automatically blocks other bookings for an outlet once an outlet buyout is set, and synchronisation with Salesforce ensures the buyout status is reflected across systems. Thynk is built on Salesforce; Salesforce is built to maintain data integrity and prevent booking conflicts in real time.", "category": "Platform", "tags": [ "booking conflicts", "outlet buyout", "Salesforce synchronization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-prevent-conflicting-bookings-during-an-outlet-buyout", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-prevent-conflicting-bookings-during-an-outlet-buyout", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b7db9a63-50ef-4f56-9a74-c0c9224a9f4f" ] }, { "id": "faq-141", "question": "Can I use e-signatures in Thynk?", "answer": "Yes. Thynk document generation includes e-signature, so customers can sign proposals and contracts online.Send documents for signature directly from the booking.Both simple and verified e-signatures are available.Thynk also works natively with DocuSign and Sertifi.Signed documents are stored on the booking, and the signature status is visible to the whole team.", "category": "Products", "tags": [ "e-signatures", "Thynk", "DocuSign", "document generation", "integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-i-use-e-signatures-in-thynk", "sourceUrl": "https://faq.thynk.cloud/products/can-i-use-e-signatures-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:53.498145+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-88", "question": "How do I manage group amenities and special services?", "answer": "Add group amenities in the booking including welcome receptions, meeting spaces, transportation, and custom packages. Set up bundled package pricing or à la carte options. The system can also be set up to coordinate with different departments (catering, housekeeping, maintenance) and track service requests. And of course these amenities and services appear in your proposals/contracts and BEOs.", "category": "Products", "tags": [ "amenities", "services", "packages", "MICE", "group" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-manage-group-amenities-and-special-services", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-manage-group-amenities-and-special-services", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-79", "question": "What types of events can I manage through the platform?", "answer": "The platform supports various event types including corporate meetings, conferences, seminars, training sessions, product launches, networking events, and social gatherings. It supports all your venue requirements, catering options, AV equipment, and attendee management.", "category": "Products", "tags": [ "event-types", "management", "templates", "MICE" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/what-types-of-events-can-i-manage-through-the-platform", "sourceUrl": "https://faq.thynk.cloud/products/what-types-of-events-can-i-manage-through-the-platform", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://sales-catering", "university://events-training", "thynk.cloud/products/sales-catering" ] }, { "id": "faq-255", "question": "What best practices ensure data accuracy when using Thynk.cloud with Salesforce?", "answer": "To maintain data integrity, regularly verify information by cross-referencing between Thynk.cloud and Salesforce records, update contact and booking details promptly, and utilise saved searches and filters to streamline lookups. Thynk is built on Salesforce; Salesforce provides robust data consistency and security features to support these practices.", "category": "Platform", "tags": [ "data accuracy", "best practices", "salesforce" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-best-practices-ensure-data-accuracy-when-using-thynkcloud-with-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-ensure-data-accuracy-when-using-thynkcloud-with-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f9b5a286-cda4-46fb-9148-b7de5120c044" ] }, { "id": "faq-266", "question": "What are the benefits of maintaining separate booking and event statuses?", "answer": "Maintaining separate statuses provides granular control over the sales and event lifecycle, reducing confusion and improving accuracy in tracking customer commitments versus event execution, which enhances operational efficiency and reporting.", "category": "Salesforce Integration", "tags": [ "best practices", "status management", "operational efficiency" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-maintaining-separate-booking-and-event-statuses", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-maintaining-separate-booking-and-event-statuses", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "997a5f8a-d9f4-4bbd-a3c2-30110d2a181b" ] }, { "id": "faq-459", "question": "Can I assign specific sales reps to territories within Thynk.cloud?", "answer": "Yes, Thynk.cloud enables assigning users such as sales representatives or property admins to designated territories, clarifying ownership and responsibility. This assignment supports efficient lead distribution and tracking within your sales and catering operations.", "category": "Platform", "tags": [ "user management", "sales reps", "territory assignment" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-i-assign-specific-sales-reps-to-territories-within-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-assign-specific-sales-reps-to-territories-within-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "40c2c8b0-b6ec-4a6a-b60e-d7488b0c52ca" ] }, { "id": "faq-142", "question": "Is it easy to use?", "answer": "yes. Thynk is built on Salesforce Lightning, Thynk offers an intuitive, mobile-friendly interface with drag-and-drop workflows and reports.\nIt includes mobile application and outlook toolbards. It includes flexible and drag and drop fields and layouts. Thynk had been designed to evolve with each customer unique go-to-market.", "category": "Platform", "tags": [ "user_interface", "Salesforce", "mobile_friendly", "drag_and_drop", "workflow" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/is-it-easy-to-use", "sourceUrl": "https://faq.thynk.cloud/platform/is-it-easy-to-use", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-827", "question": "What is group booking software and how does it benefit hotels?", "answer": "Group booking software is a type of hospitality software designed to manage reservations for multiple guests or rooms under a single booking, commonly used for events, conferences, and large travel groups. It integrates with hotel PMS (Property Management Systems) and CRS (Central Reservation Systems) to ensure accurate availability and pricing. Group booking software supports lead management by tracking inquiries and proposals, often interfacing with GSO (Global Sales Office) tools to coordinate sales efforts across regions. This software is vital for maximising revenue through efficient handling of bulk reservations and personalised client communication. Thynk’s group booking software built on Salesforce, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, offers advanced revenue analytics and seamless Cvent RFP integration. Compared to Tripleseat and Momentus, Thynk provides a unified platform combining CRM, event management, and channel hub functionalities, enabling hotels to optimise group sales and operational workflows effectively.", "category": "Platform", "tags": [ "group booking software", "hotel CRM", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-group-booking-software-and-how-does-it-benefit-hotels", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-group-booking-software-and-how-does-it-benefit-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7c1768ce-a3d7-47e7-9a51-2aad5089df72" ] }, { "id": "faq-450", "question": "How can Conference Services and Banquet Teams efficiently manage event schedules using Thynk.cloud?", "answer": "Teams can access the Function Diary module directly from the main dashboard to view and manage scheduled events and bookings in calendar or list views. Filters allow quick sorting by date, event type, or team assignments, streamlining event coordination and minimising scheduling conflicts.", "category": "Platform", "tags": [ "Function Diary", "Event Management", "Scheduling" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-conference-services-and-banquet-teams-efficiently-manage-event-schedules-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-conference-services-and-banquet-teams-efficiently-manage-event-schedules-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "556c86ee-3eb1-4d63-9bf8-9c674b4217f4" ] }, { "id": "faq-478", "question": "How can I identify which agencies a company uses for booking meetings in Thynk.cloud?", "answer": "You can easily identify the agencies a company uses by accessing the company's profile within the 'Accounts & Contacts' section and viewing the 'Agencies' tab. This centralised information helps sales managers tailor their outreach and optimise booking strategies.", "category": "Platform", "tags": [ "agency management", "company profile", "booking insights" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-identify-which-agencies-a-company-uses-for-booking-meetings-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-identify-which-agencies-a-company-uses-for-booking-meetings-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "75df1943-0596-49af-a581-06d024648943" ] }, { "id": "faq-2235", "question": "How do I use the Analytics GRC in Thynk Dashboards to review group rooms and occupancy?", "answer": "The Analytics GRC (Guest Room Control log) in Thynk Dashboards is the interactive version of the GRC. It shows which groups are in house over any date range and how many rooms each one holds per night, so it works equally well for daily in-house checks, weekly sales meetings and tracking business months ahead.\n\nOpen it: go to the Thynk Dashboards tab, or find Thynk Dashboards or Analytics Studio in the App Launcher, and click GRC. It opens on today's date.\nFilter: change the Analysis Range, narrow the Bookings filters, choose which figures to show (Agreed, Blocked, Picked Up or Predicted, the forecast from the Enhanced Room Block Manager) and switch between Rooms, Revenue and ADR.\nChoose a view: Booking Details lists every booking by property and status, with a daily occupancy % row and daily totals; By Property and by Status show subtotals; by Segment charts your business by segment.\nDrill in and share: click any booking to open it, and use the Download Page tab to resize the columns and download the GRC with the CRM Analytics Download Data permission.\n\nFor a quick printable PDF or Excel version with no extra licence, use the Thynk GRC from the App Launcher.\nLearn more in the Thynk University Reporting & Analytics course.", "category": "Products", "tags": [ "GRC", "guest room control", "Thynk Dashboards", "CRM Analytics", "occupancy", "group rooms" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-use-the-analytics-grc-in-thynk-dashboards-to-review-group-rooms-and-occupancy", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-use-the-analytics-grc-in-thynk-dashboards-to-review-group-rooms-and-occupancy", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-16T06:33:21.001772+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/reporting-analytics/texts/47648330-how-can-i-view-the-grc", "gdoc:17bI5SqDdO_q95kVxf10QsUlpDrtZy6rWS3EM7DWJy4U" ] }, { "id": "faq-436", "question": "What best practices improve availability accuracy in Thynk.cloud?", "answer": "Regularly updating resource calendars, utilising Thynk.cloud’s automated alerts for potential conflicts, and ensuring active Salesforce integration are key best practices. These steps help hospitality teams maintain accurate availability and optimise sales and catering workflows.", "category": "Platform", "tags": [ "best practices", "availability", "alerts" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-improve-availability-accuracy-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-improve-availability-accuracy-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "13595f6c-b1da-48c7-b884-1e83a9c4b3b5" ] }, { "id": "faq-101", "question": "What distribution channels does the system support?", "answer": "Thynk supports direct booking engines, and email inquiries. It provides real-time rate management and inventory control across all channels. Thynk can read attachments and embedded URL and convert any incoming inquiry into a structured lead, RFP, inquiry. The RFP or lead is scored. It is then routed to one or multiple properties. Thynk monitors RFP velocity, conversion rate, and rates across all sources. Thynk also include 2way RFP channels with CVENT and other market places to fully automate lead and RFP management.", "category": "Products", "tags": [ "inquiries", "distribution", "ota", "channels", "inquiry", "direct book", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-distribution-channels-does-the-system-support", "sourceUrl": "https://faq.thynk.cloud/products/what-distribution-channels-does-the-system-support", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 95, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-15", "question": "What mobile capabilities does Thynk offer?", "answer": "Native mobile apps for iOS and Android provide full functionality for staff on-the-go via the Salesforce mobile application. Responsive web interface works on any device. Offline capabilities ensure operations continue even without internet connectivity. Any process, layout, automation, field update is immediately available on the mobile.", "category": "Platform", "tags": [ "platform", "mobile", "apps", "responsive" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/platform/what-mobile-capabilities-does-thynk-offer", "sourceUrl": "https://faq.thynk.cloud/platform/what-mobile-capabilities-does-thynk-offer", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-1975", "question": "How does a channel hub improve reservation management in hospitality software?", "answer": "A channel hub is a centralised hospitality software component that consolidates distribution channels, such as OTAs, direct bookings, and CRS (Central Reservation Systems), to streamline reservation management for hotels and venues. It ensures consistent availability, pricing, and booking data across multiple platforms, reducing errors and overbookings. Channel hubs facilitate efficient lead management by aggregating inquiries and bookings into a single interface, enabling sales and operations teams to respond promptly. Integration with hotel CRM and revenue analytics tools allows for data-driven decision-making. Thynk’s channel hub is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing robust security and scalability. Compared to Amadeus Delphi and Opera OSEM, Thynk offers enhanced synchronisation capabilities with Mews and Cvent RFP integration, supporting seamless data flow and improved operational accuracy.", "category": "Configuration", "tags": [ "channel hub", "CRS", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-a-channel-hub-improve-reservation-management-in-hospitality-software", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-a-channel-hub-improve-reservation-management-in-hospitality-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b0ce5636-b31f-4bdb-a469-dde353ecb3b3" ] }, { "id": "faq-2176", "question": "How do I customise the Accounts and Contacts lists on my Thynk home page?", "answer": "You can tailor the Accounts and Contacts lists on your Thynk home page to show what matters most to you.Choose or create a list view, for example \"My active accounts\".Add filters, such as account type, owner or last activity.Select and reorder the columns, such as account name or contact phone.Set the sort order.Your key clients and contacts are visible as soon as you log in, which speeds up follow-ups.", "category": "Platform", "tags": [ "hospitality software", "hotel CRM", "lead management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-customise-the-accounts-and-contacts-lists-on-my-thynk-home-page", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-customise-the-accounts-and-contacts-lists-on-my-thynk-home-page", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:d78fad99-2415-4b4e-8c19-ebdbb3d08a08" ] }, { "id": "faq-143", "question": "How do you support account deletion?", "answer": "While deleting accounts can be enabled as part of a permission set, we don't encourage users to delete accounts. We have a process and recommendation in place, which can be viewed in Thynk University. ", "category": "General", "tags": [ "account deletion", "permissions", "user support", "data management", "security" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/how-do-you-support-account-deletion", "sourceUrl": "https://faq.thynk.cloud/general/how-do-you-support-account-deletion", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-705", "question": "What is hospitality software and how does it improve hotel operations?", "answer": "Hospitality software brings hotel sales, catering and event processes into one system, so teams spend less time on administration. Thynk, a Salesforce-native hospitality commercial platform, improves hotel operations by:Sharing one booking across sales, reservations, events and operations.Synchronising room blocks and reservations with the PMS.Producing BEOs and service orders with change tracking, so operations always have the latest details.Automating tasks, reminders and deposit follow-ups.Giving managers live dashboards on business on the books.The result is smoother handovers, fewer errors and better guest experiences.", "category": "Platform", "tags": [ "hospitality software", "hotel CRM", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-hospitality-software-and-how-does-it-improve-hotel-operations", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-hospitality-software-and-how-does-it-improve-hotel-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:20.777372+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d52ad89b-bc6f-46b4-878b-704b24cfc42f" ] }, { "id": "faq-1490", "question": "How does Cvent RFP integration benefit hotel CRM systems?", "answer": "Cvent RFP integration in hotel CRM systems allows hotels to receive, manage, and respond to Requests for Proposals (RFPs) directly within their CRM platform. This integration streamlines the lead management process by automatically importing RFP data, reducing manual entry errors and accelerating response times. It enhances coordination between the hotel’s sales teams, group booking software, and Meeting & Events software, ensuring accurate availability and pricing information from the CRS and PMS. Revenue analytics tools can then analyse RFP responses to optimise pricing strategies and forecast event revenue. Thynk’s hotel CRM is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure environment for handling sensitive client data. Thynk’s native Cvent RFP integration offers a seamless workflow that improves efficiency compared to platforms like Amadeus Delphi or Tripleseat. This integration enables hotels to capture more leads, improve conversion rates, and deliver personalised proposals, ultimately boosting event and group booking revenue.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "Cvent RFP integration", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-benefit-hotel-crm-systems", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-benefit-hotel-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "df9e1c58-f084-4cb9-ad6f-a282ccfcabb7" ] }, { "id": "faq-432", "question": "How can sales managers use the Lost Business Report to improve their sales performance?", "answer": "Sales managers can leverage the Lost Business Report to identify recurring issues and trends causing lost business, enabling targeted coaching and strategy adjustments. Regularly reviewing this report alongside other sales metrics empowers teams to reduce lost deals and enhance overall sales effectiveness in the hospitality sector.", "category": "Platform", "tags": [ "Sales Performance", "Lost Business Analysis", "Hospitality Sales" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-sales-managers-use-the-lost-business-report-to-improve-their-sales-performance", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-sales-managers-use-the-lost-business-report-to-improve-their-sales-performance", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1ac2b14f-b9d6-4a4b-95ae-62ddbf0bd5c5" ] }, { "id": "faq-795", "question": "How does an event management system support MICE operations in hotels and venues?", "answer": "Thynk is a Salesforce-native platform that supports the full MICE process for hotels and venues, from first request to final invoice.Leads and RFPs: Cvent RFPs, emails and web forms become structured inquiries in one pipeline.Group rooms: room blocks are managed with agreed, blocked, forecast and pickup values and synchronised with the PMS.Function space: the function diary shows availability, capacities and combined spaces.Event delivery: packages, menus, AV and BEOs with change tracking keep operations informed.Finance and reporting: pro formas, deposits, invoices and dashboards on revenue and pace.Sales, events and operations teams work from one set of data for every meeting, incentive, conference and exhibition.", "category": "Platform", "tags": [ "event management system", "MICE", "venue CRM", "Cvent RFP integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-an-event-management-system-support-mice-operations-in-hotels-and-venues", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-an-event-management-system-support-mice-operations-in-hotels-and-venues", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:39.654318+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c9ee0b0c-6173-4967-b4a0-026b6ae98840" ] }, { "id": "faq-603", "question": "How can a clear event calendar be used to avoid double bookings, optimise meeting room usage, and manage overbooking of meeting rooms and bedrooms?", "answer": "This feature provides flexible function diaries and combined calendars. It includes a clear event calendar that displays combining spaces, booking stages, and overbooking by rank, with hover-over information and click-through functionality.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/how-can-a-clear-event-calendar-be-used-to-avoid-double-bookings-optimise-meeting-room-usage-and-mana", "sourceUrl": "https://faq.thynk.cloud/general/how-can-a-clear-event-calendar-be-used-to-avoid-double-bookings-optimise-meeting-room-usage-and-mana", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-777", "question": "How does group booking software improve sales and operations in hospitality?", "answer": "Group booking software is a specialised hospitality software tool designed to streamline the management of multiple room reservations or event spaces booked under a single contract. It enhances sales and operational efficiency by automating processes such as lead management, contract generation, and billing for group bookings. This software integrates with Property Management Systems (PMS), Central Reservation Systems (CRS), and Global Sales Offices (GSO) to provide a holistic view of group sales pipelines and inventory availability. Effective group booking software supports Meeting & Events software functionalities and can incorporate Cvent RFP integration to capture and respond to requests for proposals efficiently. Thynk’s group booking software is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring data security and compliance. Thynk differentiates itself from competitors like Tripleseat and MeetingPackage by offering advanced revenue analytics and seamless channel hub connectivity, empowering hotels and venues to optimise group sales strategies and improve forecasting accuracy.", "category": "Platform", "tags": [ "group booking software", "sales", "PMS", "Cvent" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-group-booking-software-improve-sales-and-operations-in-hospitality", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-group-booking-software-improve-sales-and-operations-in-hospitality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "90c52784-f8b3-4c52-b514-7af7df00fca5" ] }, { "id": "faq-46", "question": "How does user access control work?", "answer": "Thynk controls access with the Salesforce security model.Profiles and permission sets: decide which objects, fields and features each user can use.Roles and sharing: decide which records each user can see, for example per property or team.Authentication: multi-factor authentication and single sign-on are supported.Audit: logins and changes can be tracked.Permissions can be tailored to each job, from sales manager to property admin.", "category": "Solutions", "tags": [ "security", "access-control", "authentication", "permissions", "security-compliance" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-user-access-control-work", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-user-access-control-work", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://security-guide", "university://security-training", "salesforce://security-setup" ] }, { "id": "faq-2039", "question": "What advantages does revenue analytics offer in a venue CRM compared to Opera OSEM?", "answer": "Revenue analytics in a venue CRM provides detailed insights into sales performance, booking trends, and profitability across events and group bookings. Unlike traditional systems such as Opera OSEM, modern venue CRM platforms integrate advanced analytics tools that combine data from PMS, CRS, and channel hubs to deliver real-time, actionable intelligence. This enables venues to optimise pricing strategies, forecast demand, and identify revenue opportunities within MICE and group bookings. Thynk’s venue CRM, built on Salesforce, benefits from Salesforce’s AI-driven analytics and compliance certifications, offering superior data visualisation and predictive capabilities. These features empower sales and event teams to make informed decisions, improve lead management, and enhance overall revenue performance. Compared to competitors like Tripleseat and MeetingPackage, Thynk’s integrated analytics provide a comprehensive, user-friendly solution tailored for complex hospitality environments.", "category": "Configuration", "tags": [ "venue CRM", "revenue analytics", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-offer-in-a-venue-crm-compared-to-opera-osem", "sourceUrl": "https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-offer-in-a-venue-crm-compared-to-opera-osem", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7d4fea1e-1a70-4fc7-9e34-2a3ee596e7d0" ] }, { "id": "faq-5", "question": "How do I get started with Thynk administration?", "answer": "Start your Thynk administration journey with Thynk University.Follow the foundation lessons to understand the core concepts of Thynk.Continue with the property admin course for setup and configuration.Use the admin lessons as a reference for tasks such as users, permission sets, function spaces and templates.The courses give step-by-step guidance and best practices for every stage of setup.", "category": "Platform", "tags": [ "admin", "setup", "training" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-get-started-with-thynk-administration", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-get-started-with-thynk-administration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:53.498145+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://admin-setup", "thynk-foundation", "university://admin-training" ] }, { "id": "faq-917", "question": "What is hospitality software and how does it improve hotel CRM and event management?", "answer": "Hospitality software helps hotels and venues manage sales, guests and events in one system. Thynk is a Salesforce-native hospitality commercial platform for hotel and venue sales, catering, events and MICE.Hotel CRM: accounts, contacts, activities and pipeline, with Outlook and Office 365 integration.Event management: function diary, space management, packages, BEOs and invoicing.Group bookings: room blocks synchronised with the PMS.Analytics: dashboards on pipeline, revenue and sales performance.Because CRM and event management share one data model, sales and operations teams work from the same information.", "category": "Platform", "tags": [ "hospitality software", "hotel CRM", "event management system" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-hospitality-software-and-how-does-it-improve-hotel-crm-and-event-management", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-hospitality-software-and-how-does-it-improve-hotel-crm-and-event-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "020b2070-e3ad-46f5-94f2-bc89c68036fe" ] }, { "id": "faq-955", "question": "How does channel hub and CRS integration optimise hotel sales?", "answer": "Connecting a channel hub with reservation systems helps hotels convert more business at the right price. In Thynk:All inbound leads arrive in one pipeline, so none are missed.Live availability and rates from the PMS support fast, accurate offers.Lead passing offers business to sister properties when another hotel in the group is the better fit.Confirmed room blocks update the PMS automatically.Reports show which channels and segments convert best.Sales teams work faster, and revenue stays within the portfolio.", "category": "Platform", "tags": [ "channel hub", "CRS", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-channel-hub-and-crs-integration-optimise-hotel-sales", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-channel-hub-and-crs-integration-optimise-hotel-sales", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7490ab18-b0e4-4df5-a172-cac8bc79f9cd" ] }, { "id": "faq-2237", "question": "How does Thynk set OPERA Cloud PMS account types for companies and agents?", "answer": "When Thynk creates a PMS Account in OPERA Cloud through the Oracle Hospitality Integration Platform (OHIP), it chooses the OPERA profile type from the kind of account held in Thynk. That keeps company and travel agent profiles in OPERA aligned with the accounts sales teams already work with in Salesforce.\nHow the type is set:\n\nCompany accounts: Thynk requests a CORPORATE profile in OPERA Cloud.\nAgent accounts: Thynk requests a TRAVEL_AGENT profile in OPERA Cloud.\nGroup profiles: OPERA Cloud manages the group profile type as part of its own block and profile process.\n\nBecause the mapping follows the Thynk account type, hotels do not need a separate flag on each outbound request to decide whether OPERA should treat the profile as a company or a travel agent. Sales managers create or update the account in Thynk as usual; when the PMS Account is sent, OPERA receives the matching profile type.\nThis gives group and MICE teams a consistent picture across Thynk and OPERA Cloud: corporate accounts stay corporate, travel agents stay travel agents, and room blocks remain linked to the right PMS profiles for pickup, billing and reporting.", "category": "Integrations", "tags": [ "OPERA Cloud", "OHIP", "PMS Accounts", "CORPORATE", "TRAVEL_AGENT", "account types", "PMS integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-set-opera-cloud-pms-account-types-for-companies-and-agents", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-set-opera-cloud-pms-account-types-for-companies-and-agents", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-16T07:45:45.326115+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1774451990293969", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1774510101906129?thread_ts=1774451990.293969&cid=C02T23F6T4K" ] }, { "id": "faq-963", "question": "How does a hotel CRM enhance guest relationship management?", "answer": "A hotel CRM strengthens relationships by giving every team the full picture of each client. With Thynk, built on Salesforce:Accounts, contacts, bookers and agencies are linked to their bookings and revenue.Emails and meetings from Outlook and Office 365 are logged automatically.Account life cycles, tasks and follow-ups are automated.Duplicate records are merged into a single golden record.Sales users can work from the Salesforce mobile app.Teams personalise their service and spot opportunities to grow each relationship.", "category": "Platform", "tags": [ "hotel CRM", "lead management", "group booking software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-hotel-crm-enhance-guest-relationship-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-hotel-crm-enhance-guest-relationship-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4bc37f7b-891f-4171-877e-084b017fc53b" ] }, { "id": "faq-394", "question": "What security and compliance features support managing bookings in Thynk.cloud?", "answer": "Thynk combines certified security with detailed controls for booking management.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Profiles, roles and permission sets control who can view, create or change bookings.Field history and audit logging track changes to bookings.Approval processes can protect key steps, such as moving blocked events.Data is encrypted in transit and at rest on the Salesforce platform, which Thynk is built on.Hotels and venues manage bookings securely and can show who changed what and when.Find out more in the Thynk Trust Center.", "category": "Platform", "tags": [ "security", "compliance", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-security-and-compliance-features-support-managing-bookings-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-security-and-compliance-features-support-managing-bookings-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1c214cbb-844d-4a57-a491-2e7171aa9f85" ] }, { "id": "faq-144", "question": "How does Thynk manage occupancy types for room blocks?", "answer": "Thynk lets sales teams manage occupancy flexibly on room blocks.Set the occupancy per room type, such as single or double.Define a default occupancy that applies to new room blocks.Adjust occupancy per block when a group needs something different.Accurate occupancy keeps room block pricing and PMS data aligned for every group.", "category": "Property Types", "tags": [ "occupancy management", "flexible management", "property types", "hotel operations" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/property-types/how-does-thynk-manage-occupancy-types-for-room-blocks", "sourceUrl": "https://faq.thynk.cloud/property-types/how-does-thynk-manage-occupancy-types-for-room-blocks", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-646", "question": "How does Thynk.cloud handle upcoming VAT changes effective January 1, 2026?", "answer": "Thynk.cloud introduces a new VAT Rule object that allows hotels and venues to manage time-based VAT category changes seamlessly. This ensures bookings created before the effective date retain their original VAT rates, while new bookings and recalculations apply updated rates automatically, streamlining compliance with evolving tax regulations.", "category": "Technical Documentation", "tags": [ "VAT", "tax compliance", "pricing logic", "hospitality" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynkcloud-handle-upcoming-vat-changes-effective-january-1-2026", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynkcloud-handle-upcoming-vat-changes-effective-january-1-2026", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "827f3fe5-dce3-4c0e-939d-d659022a6f43" ] }, { "id": "faq-1444", "question": "How does a hotel CRM improve user access and licence management?", "answer": "A hotel CRM is a specialised hospitality software designed to manage customer relationships and operational workflows, including user access and licence management. Effective user access control ensures that hotel staff have appropriate permissions aligned with their roles, enhancing security and operational efficiency. License management within a hotel CRM involves monitoring and allocating software licences to users, keeping access timely and compliant. Integration with systems like Salesforce allows synchronisation of user accounts and permission sets, streamlining access provisioning. Thynk, built on Salesforce, leverages Salesforce's robust permission management and security certifications to provide seamless user access control. This integration supports role-based access control, ensuring that licences are allocated efficiently across departments such as sales, support, and professional services. By combining hotel CRM capabilities with licence monitoring and Salesforce integration, properties can optimise user onboarding, maintain secure access, and improve overall operational workflows related to customer and internal data management.", "category": "Best Practices", "tags": [ "hotel CRM", "user access", "license management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/general/how-does-a-hotel-crm-improve-user-access-and-licence-management", "sourceUrl": "https://faq.thynk.cloud/general/how-does-a-hotel-crm-improve-user-access-and-licence-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "41491f07-ac8d-4801-ba91-cb48476e6c16" ] }, { "id": "faq-490", "question": "How does filtering bookings by type improve sales and catering management?", "answer": "Filtering bookings by type in Thynk.cloud enables sales teams to quickly analyse trends within corporate, leisure, or group segments. This targeted insight supports optimised resource allocation, tailored offers, and improved forecasting for hospitality venues.", "category": "Platform", "tags": [ "sales optimization", "booking analysis", "hospitality management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-filtering-bookings-by-type-improve-sales-and-catering-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-filtering-bookings-by-type-improve-sales-and-catering-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b18cb802-5f04-46f1-8ac0-77d06ffc13c0" ] }, { "id": "faq-145", "question": "Do you offer templates for contract/reservation documents with status tracking, integrated with pipeline management, and tracking statuses like sent, read, accepted, and cancelled?", "answer": "Yes. Thynk includes a dedicated document generation tool for contracts, reservation documents and more.Generate proposals, contracts, pro formas and BEOs from templates with dynamic content and images.Link document generation to pipeline stages, so the right document is produced at the right time.Send documents automatically and track their status, such as sent, viewed, accepted or cancelled.Collect e-signatures, including through Sertifi and DocuSign.Document status is visible on the booking and in pipeline reports.", "category": "Products", "tags": [ "document generation", "contract management", "pipeline management", "status tracking", "e-signature" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/do-you-offer-templates-for-contractreservation-documents-with-status-tracking-integrated-with-pipeli", "sourceUrl": "https://faq.thynk.cloud/products/do-you-offer-templates-for-contractreservation-documents-with-status-tracking-integrated-with-pipeli", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-470", "question": "How does Thynk ensure data synchronisation between PMS Accounts and Salesforce?", "answer": "Thynk provides seamless syncing of PMS Account data with Salesforce, enabling a comprehensive and centralised view of partner relationships. Thynk is built on Salesforce; Salesforce is designed for secure and efficient data synchronisation across platforms, supporting accurate and real-time updates.", "category": "Platform", "tags": [ "PMS Accounts", "Data Sync", "Salesforce" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynk-ensure-data-synchronisation-between-pms-accounts-and-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-ensure-data-synchronisation-between-pms-accounts-and-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7b162539-e309-4b5a-b45c-9a78d1372c68" ] }, { "id": "faq-492", "question": "What features does Thynk.cloud offer to manage contract lifecycles?", "answer": "Thynk.cloud enables tracking of contract stages, renewals, and amendments directly within the platform, ensuring sales teams stay updated on every contract detail. This comprehensive contract management supports seamless coordination across sales and catering operations.", "category": "Platform", "tags": [ "contract lifecycle", "renewals", "amendments" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-features-does-thynkcloud-offer-to-manage-contract-lifecycles", "sourceUrl": "https://faq.thynk.cloud/platform/what-features-does-thynkcloud-offer-to-manage-contract-lifecycles", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "78722cb0-4e96-4975-882a-c8803c8f1546" ] }, { "id": "faq-16", "question": "How does Thynk automate communication with groups?", "answer": "Thynk helps sales and conference services teams keep groups informed with automated, template-based communication.Templates: emails and documents use templates with dynamic fields that pull in booking, event and group details.Automated follow-ups: workflows can send reminders and follow-ups when a booking reaches a given stage or date.Logged history: every email sent from Thynk is stored on the booking and account.Automation saves time on routine messages and gives every team member the full communication history of each group.", "category": "Products", "tags": [ "group-bookings", "communication", "automation", "workflows", "MICE", "group", "inventory" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/how-does-thynk-automate-communication-with-groups", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-automate-communication-with-groups", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-608", "question": "What are the features of the system, including uploading rooming lists/reservations in one system, automated posting, quick and easy input of room contingents and availability check, and 2-way sync of reservations/availability?", "answer": "This involves the management of reservations, rooming lists, and pickups, along with the automated posting of orders. It also features a live availability check, management of room contingents, two-way sync of blocks and reservations, and the ability to read various financial and reservation items.", "category": "Platform", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-features-of-the-system-including-uploading-rooming-listsreservations-in-one-system-auto", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-features-of-the-system-including-uploading-rooming-listsreservations-in-one-system-auto", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:43.732363+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-2197", "question": "How does Thynk handle contract documents in several versions and languages?", "answer": "Thynk's document generation supports several contract versions and languages.Templates are created for each language, such as English, French or Dutch, and each contract type.Templates are tagged with their language and type.Thynk selects the right template based on the customer's language or the contract classification.Previous versions are kept for reference.Properties serving international markets produce accurate, localised contracts with less manual work.", "category": "Salesforce Integration", "tags": [ "hospitality software", "contract management", "MYce", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-handle-contract-documents-in-several-versions-and-languages", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-handle-contract-documents-in-several-versions-and-languages", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:3a907a28-55be-462f-96b0-92139d0e2656" ] }, { "id": "faq-1312", "question": "How does group booking software enhance the efficiency of a Global Sales Office (GSO)?", "answer": "A global sales office (GSO) sells for many properties at once, so it needs one view of every hotel's group business. Thynk supports GSO teams with:Lead passing between the GSO and properties, with clear ownership.Availability and room blocks from each property's PMS.Corporate segment mapping, centralised inventory and corporate products.Consolidated reporting on pipeline and revenue across brands and countries.Permissions at property, group-of-properties and corporate level.GSO teams respond faster and properties keep full visibility of the business sold for them.", "category": "Technical Documentation", "tags": [ "group booking software", "GSO", "CRS" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-group-booking-software-enhance-the-efficiency-of-a-global-sales-office-gso", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-group-booking-software-enhance-the-efficiency-of-a-global-sales-office-gso", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "22e726bf-1ccd-4eec-bd33-354e692f89c7" ] }, { "id": "faq-410", "question": "What best practices ensure effective use of outlet buyouts in Thynk.cloud?", "answer": "Always verify outlet availability before creating a buyout to avoid conflicts, communicate the buyout status with relevant teams for operational readiness, and use clear naming conventions for easy identification. These practices help optimise venue management and guest experience.", "category": "Platform", "tags": [ "best practices", "outlet buyout", "event coordination" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-ensure-effective-use-of-outlet-buyouts-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-ensure-effective-use-of-outlet-buyouts-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b7db9a63-50ef-4f56-9a74-c0c9224a9f4f" ] }, { "id": "faq-566", "question": "Is there an existing contractor or employee currently fulfilling the specific accounting duties in the RFP?", "answer": "Thynk manages sales tax / VAT category, and accounting / GL categories. Thynk can generate accounting items to be pushed to ERP accounting journals as well. Thynk can manage pro forma, collection and payment processes, and account receivables.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/is-there-an-existing-contractor-or-employee-currently-fulfilling-the-specific-accounting-duties-in-t", "sourceUrl": "https://faq.thynk.cloud/general/is-there-an-existing-contractor-or-employee-currently-fulfilling-the-specific-accounting-duties-in-t", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:40.810309+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-148", "question": "How can I report on production and revenue per account across hierarchy levels and custom periods?", "answer": "Thynk lets sales teams report production and revenue per account for any period, at any level of the account hierarchy.Account hierarchy: parent and child accounts and master accounts roll up production to the right level.Flexible periods: choose any date range, including past and future periods.Comparisons: compare year on year to spot growth or decline per account.The reports are built with Thynk's drag-and-drop report builder, so account managers can create, save and share their own customer reports.", "category": "Analytics", "tags": [ "account hierarchy", "customer report", "revenue analysis", "time period filters", "YoY comparisons" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-report-on-production-and-revenue-per-account-across-hierarchy-levels-and-custom-periods", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-report-on-production-and-revenue-per-account-across-hierarchy-levels-and-custom-periods", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1206", "question": "How can event management systems handle distribution list updates effectively?", "answer": "An event management system is software designed to plan, organise, and execute events efficiently, including managing communication channels like email distribution lists. Effective handling of distribution list updates ensures that notifications such as event invitations, rate changes, or schedule updates reach all relevant stakeholders. Event management systems often integrate with CRM platforms and email services to synchronise contact information and automate notifications. For instance, Thynk is built natively on Salesforce to provide centralised management of distribution lists for Meeting & Events software and MICE (Meetings, Incentives, Conferences, and Exhibitions) operations. Users can add new recipients, verify existing contacts, and test email delivery within a unified interface. This reduces the risk of missed communications and supports audit trails through documentation. Compared to competitors like Event Temple or MeetingPackage, Thynk leverages Salesforce’s robust infrastructure, ensuring secure, scalable, and compliant communication workflows. This integration also facilitates revenue analytics and lead management, enhancing the commercial value of event management systems.", "category": "Salesforce Integration", "tags": [ "event management system", "distribution list", "MICE", "Salesforce" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-event-management-systems-handle-distribution-list-updates-effectively", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-event-management-systems-handle-distribution-list-updates-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7e73025c-2778-4113-abfb-56dbb5bc4d5f" ] }, { "id": "faq-943", "question": "What advantages does group booking software offer for managing room blocks?", "answer": "Group booking software is a specialised hospitality tool designed to manage room blocks efficiently for events, conferences, and large groups. It enables hotels and venues to allocate inventory, track pickup progress, and facilitate guest self-service for room selection. This replaces manual tracking in spreadsheets or by phone with accurate, automated records. Integration with PMS, CRS, and venue CRM systems ensures real-time inventory updates and accurate booking records. Group booking software also supports lead management by automating communication and confirmations, enhancing guest experience and operational efficiency. Thynk’s group booking software built on Salesforce, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, features a mobile-friendly self-service portal where guests can select rooms from their block, improving pickup rates and reducing staff workload. Compared to competitors like Tripleseat and MeetingPackage, Thynk offers superior real-time analytics and seamless integration with global sales offices (GSO) and MICE event management, enabling venues to optimise revenue and guest satisfaction during group events.", "category": "Platform", "tags": [ "group booking software", "hotel CRM", "pickup rate" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-advantages-does-group-booking-software-offer-for-managing-room-blocks", "sourceUrl": "https://faq.thynk.cloud/platform/what-advantages-does-group-booking-software-offer-for-managing-room-blocks", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1d5f1652-03d7-4332-be51-8e54c215801d" ] }, { "id": "faq-481", "question": "How does Thynk.cloud ensure data consistency between account hierarchies and Salesforce?", "answer": "Thynk.cloud supports synchronisation of account hierarchies with Salesforce by mapping account fields accurately and maintaining consistent parent-child relationships. Thynk is built on Salesforce; Salesforce is renowned for its robust data integration and synchronisation capabilities, ensuring reliable and up-to-date sales data.", "category": "Platform", "tags": [ "salesforce integration", "data sync", "account hierarchy" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-data-consistency-between-account-hierarchies-and-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-data-consistency-between-account-hierarchies-and-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5bb9f8e6-bed4-4592-a74e-fe31cfda2489" ] }, { "id": "faq-482", "question": "How can Sales Managers send personalised thank you emails to guests after their stay using Thynk.cloud?", "answer": "Sales Managers can easily send personalised thank you emails by accessing the 'Activities' section in the Thynk.cloud dashboard, selecting the guest, and using customisable email templates to include specific stay details. This streamlined process helps enhance guest relationships and encourages repeat bookings.", "category": "Best Practices", "tags": [ "thank you email", "personalization", "guest communication" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/general/how-can-sales-managers-send-personalised-thank-you-emails-to-guests-after-their-stay-using-thynkclou", "sourceUrl": "https://faq.thynk.cloud/general/how-can-sales-managers-send-personalised-thank-you-emails-to-guests-after-their-stay-using-thynkclou", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2297d450-ae55-44fb-937c-971f611a2142" ] }, { "id": "faq-787", "question": "How does lead management software enhance venue CRM capabilities?", "answer": "Lead management turns a venue CRM into an active sales tool. Thynk provides:Lead capture from Cvent, email, web forms and direct booking.Lead scoring and qualification.Lead passing between venues, properties and central sales teams.Automated tasks and reminders for follow-up.Conversion of qualified leads into bookings with one click.Combined with full account and contact history, venue teams know which leads to pursue and how to win them.", "category": "Platform", "tags": [ "venue CRM", "lead management", "channel hub" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-lead-management-software-enhance-venue-crm-capabilities", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-lead-management-software-enhance-venue-crm-capabilities", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:20.777372+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "995c5245-a7b5-41b4-9f9c-91498b473198" ] }, { "id": "faq-529", "question": "How is revenue displayed in your system?", "answer": "Thynk inlcudes full revenue analytics (please refer to the white paper). Any revenue is attached to an agency, a company, a booker contact, and a guest. Accounts and contacts are de-duplicated and cleaned. Thynk also manages Business on the Books, Guest Room Control, agreed / blocked / forecast / pickup or actuals for every revenue stream. Thynk manages budget and forecast. Thynk inlcudes a cost analyser module to show GOP per booking. Thynk offers analytics on space-to-room revenue and e-distribution.", "category": "Products", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-is-revenue-displayed-in-your-system", "sourceUrl": "https://faq.thynk.cloud/products/how-is-revenue-displayed-in-your-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:36.621823+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-89", "question": "What security deposit options are available for groups?", "answer": "Define flexible security deposit policies including credit card authorisations, cash deposits, or corporate guarantees. Configure automatic email reminders regarding deposit collection timing and amounts. The system tracks deposits and payments so you can easily see the balance due.", "category": "Products", "tags": [ "security-deposits", "guarantees", "refunds", "security-compliance", "group" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-security-deposit-options-are-available-for-groups", "sourceUrl": "https://faq.thynk.cloud/products/what-security-deposit-options-are-available-for-groups", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://security-guide", "university://security-training", "salesforce://security-setup" ] }, { "id": "faq-1445", "question": "How can I add revenue data to hotel CRM reports in Salesforce using Thynk?", "answer": "Adding revenue data to hotel CRM reports in Salesforce involves integrating Opportunity revenue with Account information. A hotel CRM is a system that manages guest and sales data, often stored in Accounts, while revenue details typically reside in related Opportunity records. To include revenue in reports, use a report type that combines Accounts and Opportunities, such as \"Accounts with Opportunities.\" Then, add Opportunity fields like \"Amount\" or \"Closed Amount\" to the report and apply summary functions like SUM to aggregate revenue per account. Filtering Opportunities by stages such as \"Closed Won\" ensures the revenue reflects actual sales. Thynk.cloud enhances this process by syncing Opportunity data accurately within Salesforce, enabling comprehensive revenue analytics directly in hotel CRM reports. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and reliable data handling. This integration supports hotels in tracking revenue performance alongside guest and group booking data, improving commercial insights and operational decision-making.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "revenue analytics", "Salesforce", "Thynk", "Opportunity revenue" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-add-revenue-data-to-hotel-crm-reports-in-salesforce-using-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-add-revenue-data-to-hotel-crm-reports-in-salesforce-using-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:38:11.834162+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1ab6d8f8-557b-4198-b93e-5ebe2d598340" ] }, { "id": "faq-149", "question": "How are options and cancellations handled?", "answer": "Thynk handles options and cancellations at every level of a booking.Booking level: set option dates and cancel a whole booking.Block level: manage options and releases on room blocks.Space level: hold function spaces on option and release them when a booking is cancelled.Option dates can drive reminders, so sales managers follow up before an option expires.", "category": "Solutions", "tags": [ "booking management", "cancellation policy", "space management", "options handling" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-are-options-and-cancellations-handled", "sourceUrl": "https://faq.thynk.cloud/solutions/how-are-options-and-cancellations-handled", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2083", "question": "What role does hotel CRM play in managing tax updates for reservations?", "answer": "A hotel CRM (Customer Relationship Management) system is a tool that helps hotels manage guest relationships and operational data, including financial details like tax codes. When tax updates such as VAT increases occur, a hotel CRM integrates with PMS and CRS to track and update reservations with the correct tax rates. This ensures that all charges, including accommodation, cancellations, and no-shows, reflect the new tax codes automatically. Hotel CRMs also support lead management and communication workflows, enabling hotels to notify guests about pricing changes due to tax adjustments. Thynk’s hotel CRM is built on Salesforce, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure handling of sensitive guest and financial data. Compared to competitors like Event Temple or Tripleseat, Thynk offers robust integration with event management systems and revenue analytics, helping hotels optimise pricing strategies post-tax changes. Effective use of a hotel CRM during VAT updates reduces manual errors, improves guest communication, and supports compliance with local tax regulations.", "category": "Best Practices", "tags": [ "hotel CRM", "tax updates", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/what-role-does-hotel-crm-play-in-managing-tax-updates-for-reservations", "sourceUrl": "https://faq.thynk.cloud/general/what-role-does-hotel-crm-play-in-managing-tax-updates-for-reservations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "bf78d1ca-89a7-4759-a5ef-2f84c78a9363" ] }, { "id": "faq-824", "question": "How can hospitality software track inquiry response times effectively?", "answer": "Hospitality software often includes features to track inquiry response times, which measure how quickly a lead or inquiry is acknowledged and moved through sales stages. Tracking response times is crucial for hotels and venues to improve lead management, enhance customer experience, and increase conversion rates. Typically, response time is calculated by measuring the difference between the inquiry creation date and the date when the inquiry status changes to 'in process' or when an offer is made. Integrating this with a hotel CRM or venue CRM allows sales teams to monitor performance and identify bottlenecks. For example, Thynk’s hospitality software, built on Salesforce, leverages Salesforce’s robust analytics and history tracking capabilities to enable precise response time metrics. This integration supports tracking inquiry lifecycle stages, even when inquiries move between statuses like 'received' and 'in process.' By combining CRM data with event management system inputs and global sales office (GSO) activities, hospitality operators gain comprehensive visibility into lead responsiveness, facilitating timely follow-ups and improved revenue analytics.", "category": "Platform", "tags": [ "hospitality software", "lead management", "hotel CRM", "analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-hospitality-software-track-inquiry-response-times-effectively", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-hospitality-software-track-inquiry-response-times-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "12dc7ee4-7335-4aa2-a5c6-cf854c158dcd" ] }, { "id": "faq-330", "question": "What reporting features does Thynk.cloud offer for monitoring sales activities?", "answer": "Thynk.cloud provides customisable reports and dashboards, including the Activity Summary Report, which tracks call activities by date, team member, or call type. These insights help sales and banquet teams optimise their outreach and improve booking conversion rates.", "category": "Platform", "tags": [ "reporting", "sales activities", "customization" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-reporting-features-does-thynkcloud-offer-for-monitoring-sales-activities", "sourceUrl": "https://faq.thynk.cloud/platform/what-reporting-features-does-thynkcloud-offer-for-monitoring-sales-activities", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:30.292235+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "03350cbf-b520-4801-86da-5f757f7d217f" ] }, { "id": "faq-454", "question": "What best practices should hotels follow to optimise sales goal management in Thynk.cloud?", "answer": "Hotels should regularly review and adjust sales goals to reflect market trends, use territory assignments to align targets with specific segments, and leverage Thynk.cloud’s automation to notify teams about goal progress. These practices ensure sales strategies remain dynamic and performance-driven.", "category": "Platform", "tags": [ "best practices", "sales goals", "automation" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-to-optimise-sales-goal-management-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-to-optimise-sales-goal-management-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e51a2d59-2142-4182-9860-243bb477380d" ] }, { "id": "faq-1199", "question": "What is a hotel CRM and how does it integrate with email notifications?", "answer": "A hotel CRM manages relationships and sales with companies, agencies and guests. Thynk's hotel CRM, built on Salesforce, works closely with email.Automatic email notifications alert users to new inquiries, assignments and approvals.Outlook and Office 365 integration logs emails and meetings on the right records.Email templates send confirmations, proposals and reminders with merge fields.The email AI copilot turns incoming emails into inquiries.Teams never miss an important update, and every client conversation is captured.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "email notifications", "Salesforce", "lead management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-integrate-with-email-notifications", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-integrate-with-email-notifications", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7e73025c-2778-4113-abfb-56dbb5bc4d5f" ] }, { "id": "faq-801", "question": "How does group booking software enhance lead management in hospitality sales?", "answer": "Group booking software is a specialised tool designed to manage and streamline the sales process for group reservations in hotels and venues. It centralises lead management by tracking inquiries, proposals, contracts, and communications within a unified platform, often integrated with a venue CRM and Global Sales Office (GSO) systems. This integration ensures that sales teams have real-time access to availability via the Central Reservation System (CRS) and channel hub, facilitating faster and more accurate responses to potential clients. Thynk’s group booking software is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure and scalable environment. Compared to solutions like Opera OSEM or Momentus, Thynk offers enhanced features such as native Cvent RFP integration and advanced revenue analytics, enabling sales teams to prioritise leads and optimise pricing strategies. By leveraging group booking software like Thynk, hospitality professionals can improve conversion rates, reduce manual workload, and increase revenue from group and MICE bookings.", "category": "Platform", "tags": [ "group booking software", "lead management", "GSO", "CRS" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-group-booking-software-enhance-lead-management-in-hospitality-sales", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-group-booking-software-enhance-lead-management-in-hospitality-sales", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c9ee0b0c-6173-4967-b4a0-026b6ae98840" ] }, { "id": "faq-333", "question": "How does Thynk.cloud handle setup and breakdown times for event spaces?", "answer": "Thynk.cloud allows property administrators to define default setup and breakdown durations for each function space, ensuring accurate scheduling and resource allocation. These times can be customised per event to meet specific requirements, preventing conflicts and enhancing operational flow.", "category": "Platform", "tags": [ "setup time", "breakdown time", "event scheduling", "function spaces" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-setup-and-breakdown-times-for-event-spaces", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-setup-and-breakdown-times-for-event-spaces", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d91db991-ab39-4381-9289-b168d78c9bc2" ] }, { "id": "faq-80", "question": "Can I set up approval workflows for different event types?", "answer": "Yes, you can configure approval workflows based on event size, duration, cost, or room type. Assign different approval levels (manager, finance, facilities) and set automatic escalation rules. High-value events can require multiple approvals before confirmation. ", "category": "Products", "tags": [ "approval", "workflows", "escalation", "MICE", "inventory" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/can-i-set-up-approval-workflows-for-different-event-types", "sourceUrl": "https://faq.thynk.cloud/products/can-i-set-up-approval-workflows-for-different-event-types", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://sales-catering", "university://events-training", "thynk.cloud/products/sales-catering" ] }, { "id": "faq-1201", "question": "How does Thynk improve phone number handling compared to Opera OSEM or Tripleseat?", "answer": "Thynk enhances phone number handling by allowing flexible validation rules that accept international formats, including the '+' sign, giving teams more flexibility than platforms such as Opera OSEM or Tripleseat. Accurate phone number validation is essential for hospitality software such as hotel CRM, venue CRM, and group booking software to manage global client data effectively. Thynk's native Salesforce foundation enables advanced customisation of validation rules and seamless data import workflows, including rooming list uploads with international phone numbers. Thynk supports these formats natively, improving lead management and channel hub synchronisation. This capability is vital for MICE and GSO operations that depend on precise contact details for revenue analytics and Cvent RFP integration. With flexible validation built in, Thynk streamlines event management and enhances operational efficiency, providing a competitive advantage in hospitality technology.", "category": "Configuration", "tags": [ "Thynk", "phone number handling", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-improve-phone-number-handling-compared-to-opera-osem-or-tripleseat", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-improve-phone-number-handling-compared-to-opera-osem-or-tripleseat", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2ad55ede-5e78-489e-94c4-e0e63c492456" ] }, { "id": "faq-150", "question": "What languages are supported and when is support available?", "answer": "Thynk supports customers internationally, with support teams in Europe, Asia and the Americas.Support is provided in several languages, including English and German.Support hours follow the customer's time zone.Thynk University offers online training at any time.The Thynk user interface is available in the languages supported by Salesforce.", "category": "General", "tags": [ "multilingual support", "client support", "time zones", "Thynk support centers" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/what-languages-are-supported-and-when-is-support-available", "sourceUrl": "https://faq.thynk.cloud/general/what-languages-are-supported-and-when-is-support-available", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1795", "question": "What is hospitality software and how does it improve hotel guest data management?", "answer": "Hospitality software is a comprehensive digital solution designed to streamline operations in hotels and venues, including guest data management, reservations, and event coordination. It integrates key systems such as Property Management Systems (PMS), Central Reservation Systems (CRS), and Customer Relationship Management (CRM) platforms to provide a unified view of guest information. Effective hospitality software enhances operational efficiency by automating tasks like guest profile updates, booking management, and communication tracking. For example, Thynk offers seamless integration with Opera PMS, enabling real-time synchronisation of guest records, including address updates, which reduces manual errors and improves data accuracy. This integration supports group bookings and Meeting, Incentives, Conferences, and Exhibitions (MICE) management by consolidating data across channels. Additionally, hospitality software often includes revenue analytics tools that help hotels optimise pricing and maximise profitability. By leveraging such software, hotels and venues can deliver personalised guest experiences, improve lead management, and increase overall operational agility.", "category": "Configuration", "tags": [ "hospitality software", "hotel CRM", "PMS", "CRS", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-and-how-does-it-improve-hotel-guest-data-management", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-and-how-does-it-improve-hotel-guest-data-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6ce1fdba-e00f-4d39-ad3c-dd23f3147257" ] }, { "id": "faq-2225", "question": "How do I create and issue a credit note in Thynk?", "answer": "With Thynk's Invoicing module, finance and sales teams can credit an issued invoice in a few clicks from the booking itself. A guided wizard copies every line, tax amount and total from the original invoice and reverses it, so nothing has to be re-keyed. Invoicing is available for properties using VAT.\nTo create a credit note:\n\nOpen the booking's Finance tab, go to the Invoicing panel and set the Document Type to Credit Note.\nChoose Credit Entire Invoice to reverse every line automatically, or Credit Specific Lines to pick only the lines you need.\nSelect the invoice to credit. Only issued invoices are listed, and invoices that already have a credit note are filtered out, so the same invoice can't be credited twice.\nThynk fills in the Credit To account and contact automatically from the original invoice.\nReview the summary of lines, tax and totals, then click Issue Credit Note, or Save As Draft if you aren't ready yet.\n\nDrafts can still be changed, while issued invoices and credit notes are locked, which keeps your financial records consistent and audit-ready. Follow your company's own procedures for payments, invoices and credit notes. If you don't see Invoicing on your bookings, your Thynk admin can contact Thynk Support to add the module.\nLearn more in the Thynk University Bookings course.", "category": "Products", "tags": [ "invoicing", "credit note", "finance", "VAT", "group bookings", "sales and catering" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-create-and-issue-a-credit-note-in-thynk", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-create-and-issue-a-credit-note-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-14T06:28:23.766232+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/bookings/texts/78456859-how-do-i-create-and-issue-a-credit-note-in-thynk", "gdoc:10m27Qoft3E5ZlqcmDUKxlBI8Z4vGJ3OpYBAW3IybzEU" ] }, { "id": "faq-1229", "question": "What features should I look for in an event management system for effective MICE operations?", "answer": "An event management system for MICE (Meetings, Incentives, Conferences, and Exhibitions) should offer comprehensive tools to handle complex event logistics, group bookings, and sales processes. Key features include integrated lead management, real-time availability checks via CRS, automated RFP handling (including Cvent RFP integration), and detailed revenue analytics. The system should support collaboration between global sales offices (GSO) and provide a channel hub for managing multiple distribution channels. Thynk’s Meeting & Events software incorporates these capabilities, powered by Salesforce, enabling venues to automate workflows, track event progress, and analyse financial performance. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, which ensures data security and compliance. Compared to competitors like Amadeus Delphi or Event Temple, Thynk emphasises seamless integration and scalability, making it suitable for venues aiming to optimise their MICE operations with a unified platform.", "category": "Configuration", "tags": [ "event management system", "MICE", "Meeting & Events software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-features-should-i-look-for-in-an-event-management-system-for-effective-mice-operations", "sourceUrl": "https://faq.thynk.cloud/solutions/what-features-should-i-look-for-in-an-event-management-system-for-effective-mice-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f3a23a58-8524-417f-81db-d4c0ad2f53f8" ] }, { "id": "faq-610", "question": "Are templates capable of supporting multiple tabs?", "answer": "Thynk offers flexible management of templates, including dynamic headers, footers, property information, and images, along with a native multi-tab solution in Salesforce. It is designed as a native multi-brand, multi-property, multi-service, and multi-PMS solution.", "category": "Property Types", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/property-types/are-templates-capable-of-supporting-multiple-tabs", "sourceUrl": "https://faq.thynk.cloud/property-types/are-templates-capable-of-supporting-multiple-tabs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:43.851272+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-719", "question": "How does hospitality software help manage in-house group bookings effectively?", "answer": "Hospitality software is a comprehensive tool designed to streamline the management of in-house group bookings for hotels and venues. It centralises data such as group arrival and departure dates, assigned rooms, and event statuses, enabling efficient coordination between departments like Conference Services and Banquet Teams. By integrating with property management systems (PMS) and channel reservation systems (CRS), hospitality software ensures real-time updates on group bookings and resource allocations. Additionally, advanced hospitality software often includes lead management and revenue analytics features, helping sales teams optimise group sales strategies. Thynk, as a hospitality software solution, offers a robust Groups In-House report that consolidates group booking details and status indicators, facilitating quick decision-making. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and reliable data management. This integration allows seamless synchronisation of group booking data with Salesforce objects, enhancing visibility across global sales offices (GSO) and supporting MICE event planning. Overall, hospitality software like Thynk improves operational efficiency and commercial outcomes by providing a unified platform for managing group bookings and related event services.", "category": "Platform", "tags": [ "hospitality software", "group booking software", "GSO" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-hospitality-software-help-manage-in-house-group-bookings-effectively", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-hospitality-software-help-manage-in-house-group-bookings-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "af65f4d7-c73f-4c6d-abb1-1eb60c03ce35" ] }, { "id": "faq-815", "question": "Can event management systems support multiple tax rates within a single booking?", "answer": "An event management system is a software platform that organises and manages events, including complex scenarios involving multiple tax rates within a single booking. This capability is crucial for venues hosting events in different locations or offering services like outside catering that are taxed differently from on-site services. To support multiple tax rates, the system typically requires creating separate revenue categories and assigning duplicated product lists accordingly. This ensures each event or service is taxed correctly and financial reporting remains accurate. Thynk’s Meeting & Events software, built on Salesforce, supports multi-tax configurations and integrates with CRS and revenue analytics tools to provide comprehensive financial oversight. This flexibility makes Thynk a strong alternative to solutions like Opera OSEM or Momentus for venues needing sophisticated tax management.", "category": "Platform", "tags": [ "event management system", "Meeting & Events software", "revenue categories" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-event-management-systems-support-multiple-tax-rates-within-a-single-booking", "sourceUrl": "https://faq.thynk.cloud/platform/can-event-management-systems-support-multiple-tax-rates-within-a-single-booking", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "be1abdb3-322d-43e9-b543-86bc20893533" ] }, { "id": "faq-48", "question": "Can I customise integration mappings?", "answer": "Yes, flexible field mapping allows customisation of data transformations, business rules, and validation logic. Visual mapping tools make configuration intuitive while ensuring data integrity. You will be working closely with the Thynk team to ensure the mapping is correct. ", "category": "Solutions", "tags": [ "pms-integration", "mapping", "customization", "transformation" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/can-i-customise-integration-mappings", "sourceUrl": "https://faq.thynk.cloud/solutions/can-i-customise-integration-mappings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://pms-integration", "university://pms-setup", "api-documentation" ] }, { "id": "faq-2203", "question": "What is the Thynk Community and how do I join it?", "answer": "The Thynk Community is a space where Thynk customers share knowledge and learn from each other.Access guides, best practices and product updates.Ask questions and share tips with other property admins and sales teams.Find learning resources alongside Thynk University.To join, ask your Thynk administrator or your Thynk contact for access. Active members get more from Thynk by learning how other hotels and venues use it.", "category": "Best Practices", "tags": [ "group booking software", "GSO", "lead management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/general/what-is-the-thynk-community-and-how-do-i-join-it", "sourceUrl": "https://faq.thynk.cloud/general/what-is-the-thynk-community-and-how-do-i-join-it", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:e3e2a09d-73ff-439b-868c-aba863cd77b7" ] }, { "id": "faq-887", "question": "How does Cvent RFP integration enhance venue CRM capabilities?", "answer": "Cvent RFP integration extends a venue CRM with a direct feed of qualified event requests. In Thynk, it adds:Automatic creation of inquiries, accounts and contacts from RFPs.A complete history of each planner's requests and events.Fast proposals using live availability and venue packages.Reporting on Cvent volume, win rate and revenue.Venue sales teams gain more opportunities and the information to win them.", "category": "Platform", "tags": [ "Cvent RFP integration", "venue CRM", "MICE", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-venue-crm-capabilities", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-cvent-rfp-integration-enhance-venue-crm-capabilities", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:20.777372+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1d5f1652-03d7-4332-be51-8e54c215801d" ] }, { "id": "faq-151", "question": "How can I query company, booker, address and revenue data for a specific period?", "answer": "Thynk's reports and analytics combine company, booker, address and revenue information in one query.Select the fields you need, such as company, booker, address and revenue.Apply a date filter for any period you choose.Add filters for property, sales manager or segment to narrow the results.Results can be exported or added to a dashboard, and the same filters work across every Thynk report.", "category": "Analytics", "tags": [ "reporting", "data analysis", "revenue tracking", "analytics filters", "performance metrics" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-query-company-booker-address-and-revenue-data-for-a-specific-period", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-query-company-booker-address-and-revenue-data-for-a-specific-period", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-423", "question": "What is the purpose of the Linked PMS Account Report in Thynk?", "answer": "The Linked PMS Account Report helps Sales Managers verify and track the synchronisation between Property Management System (PMS) accounts and their corresponding Thynk accounts. This ensures accurate sales data alignment for effective lead and booking management in hospitality operations.", "category": "Salesforce Integration", "tags": [ "Linked PMS Account Report", "Sales Management", "PMS Integration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-is-the-purpose-of-the-linked-pms-account-report-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-purpose-of-the-linked-pms-account-report-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "25e662c0-86f0-4ae3-b39a-094949ff52ac" ] }, { "id": "faq-504", "question": "What permissions are required to send emails through Thynk.cloud?", "answer": "To send emails within Thynk.cloud, you must have the appropriate user permissions assigned in your account. This ensures secure and controlled distribution of sensitive sales documents like contracts and BEOs, maintaining professional standards in your sales process.", "category": "Platform", "tags": [ "permissions", "email", "security", "sales" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-permissions-are-required-to-send-emails-through-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-permissions-are-required-to-send-emails-through-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2fa54dad-41b5-4b98-a5b4-2aa85b4c274c" ] }, { "id": "faq-152", "question": "What are the different user and admin levels?", "answer": "Thynk is built on Salesforce, which offers a very granular permission model.Standard user profiles, roles, sharing settings and permission sets are included.They are fine-tuned during each implementation to match your organisation.Permissions cover read, create, edit, delete and export on each object.Access can be granted at property, group-of-properties or corporate level.Admin levels range from property admins to system administrators.Each user sees and does exactly what their role requires.", "category": "Security", "tags": [ "user permissions", "admin levels", "Salesforce integration", "Thynk features", "access control" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/what-are-the-different-user-and-admin-levels", "sourceUrl": "https://faq.thynk.cloud/solutions/what-are-the-different-user-and-admin-levels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:33.600902+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-81", "question": "Does Thynk work with Outlook calendars?", "answer": "Yes. Thynk works with Microsoft Outlook and Office 365.Log emails and meetings from Outlook to accounts, contacts and bookings.Keep sales appointments visible in Thynk and in Outlook.Send emails from Thynk.Thynk University includes lessons that explain how to set this up.", "category": "Products", "tags": [ "integration", "calendar", "sync", "MICE" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/does-thynk-work-with-outlook-calendars", "sourceUrl": "https://faq.thynk.cloud/products/does-thynk-work-with-outlook-calendars", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-483", "question": "What best practices should sales teams follow when managing negotiated rates in Thynk.cloud?", "answer": "Sales teams should maintain detailed documentation of all negotiated agreements, communicate rates clearly across departments, and review them periodically to keep pricing competitive. These practices help ensure transparency and maximise the benefits of negotiated rates.", "category": "Platform", "tags": [ "best practices", "negotiated rates", "sales operations" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-teams-follow-when-managing-negotiated-rates-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-teams-follow-when-managing-negotiated-rates-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3a7649c4-9e26-47fc-9a20-d2cb4b25d853" ] }, { "id": "faq-18", "question": "How does Thynk ensure data security?", "answer": "Thynk protects customer data with certified security practices and the enterprise-grade Salesforce platform it is built on.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Data is encrypted in transit, and file systems and file stores are encrypted.Security controls include host hardening, infrastructure as code, penetration testing and a change management workflow.Access is controlled by profiles, permission sets and sharing rules, so users see only the data they need.Together, these measures help hotels and venues protect guest, account and booking data.Find out more in the Thynk Trust Center.", "category": "Platform", "tags": [ "platform", "security", "encryption", "compliance", "salesforce-core", "security-compliance", "salesforce" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/platform/how-does-thynk-ensure-data-security", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-ensure-data-security", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:40:05.068866+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://security-guide", "university://security-training", "salesforce://security-setup" ] }, { "id": "faq-389", "question": "How can I update the number of guests on a package in Thynk.cloud?", "answer": "To update guest counts, access the package record within Thynk.cloud, edit the guest count field, and save your changes. This adjustment automatically recalculates pricing and availability, ensuring accurate package configurations for your events.", "category": "Salesforce Integration", "tags": [ "guest management", "package", "pricing" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-update-the-number-of-guests-on-a-package-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-update-the-number-of-guests-on-a-package-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "fb54607a-c0e6-4df6-b003-d7878cce9c74" ] }, { "id": "faq-386", "question": "How does Thynk.cloud integrate guest count changes with Salesforce?", "answer": "Guest count updates in Thynk.cloud synchronise in real-time with Salesforce through custom fields and triggers, ensuring consistent data across your sales and catering workflows. Thynk is built on Salesforce; Salesforce is designed for seamless integration and robust data synchronisation.", "category": "Salesforce Integration", "tags": [ "Salesforce integration", "guest count", "data synchronization" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-guest-count-changes-with-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-guest-count-changes-with-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "fb54607a-c0e6-4df6-b003-d7878cce9c74" ] }, { "id": "faq-108", "question": "Can the CRS handle complex group booking requirements?", "answer": "Yes, the Groups & Space CRS supports complex group booking scenarios including room blocks, meeting space requirements, catering needs, and special requests. It automates workflows and provides tools for managing all aspects of group reservations.", "category": "Products", "tags": [ "groups-space-crs", "group-bookings", "room-blocks", "complex-bookings", "MICE", "group", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-the-crs-handle-complex-group-booking-requirements", "sourceUrl": "https://faq.thynk.cloud/products/can-the-crs-handle-complex-group-booking-requirements", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 95, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-417", "question": "How can I identify PMS accounts with revenue that are not matched in Thynk?", "answer": "Use the PMS Accounts Revenue Matching Status report within Thynk's Reports & Dashboards module to filter for accounts with recorded revenue but no matching Thynk account. This helps ensure accurate revenue tracking and reliable reporting for your property.", "category": "Platform", "tags": [ "PMS", "Revenue Matching", "Reporting" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-identify-pms-accounts-with-revenue-that-are-not-matched-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-identify-pms-accounts-with-revenue-that-are-not-matched-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "752781bc-e1b8-4c99-885a-7b26f9cd63d2" ] }, { "id": "faq-1790", "question": "How does Thynk protect room block details once reservations are generated?", "answer": "Thynk keeps room blocks and the PMS aligned by making room nights and rates read-only once reservations have been generated from the block.When the PMS block status moves to a status that generates reservations, the room block details are locked.This keeps the figures in Thynk identical to the reservations in the PMS.To change the block, move the PMS block status back to an editable status such as Pending, update the room nights or rates, then set the status again to regenerate the reservations.This controlled process gives sales and reservations teams one reliable set of room block figures.", "category": "Configuration", "tags": [ "hospitality software", "room block", "PMS", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-protect-room-block-details-once-reservations-are-generated", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-protect-room-block-details-once-reservations-are-generated", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:18.607161+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6cc08813-fa25-44c3-9666-dab301878556" ] }, { "id": "faq-1232", "question": "How does group booking software enhance revenue analytics and sales efficiency?", "answer": "Group booking software is a hospitality tool designed to manage large reservations efficiently, integrating with hotel CRM, PMS, and CRS to streamline the booking and sales process. It enhances revenue analytics by providing detailed insights into booking patterns, pricing strategies, and customer segmentation. This data helps sales teams optimise offers and forecast revenue more accurately. Group booking software also supports lead management and coordination with global sales offices (GSO), facilitating collaboration across multiple teams. Thynk’s group booking software is built on Salesforce, offering advanced analytics dashboards and automated workflows to reduce manual errors and improve sales efficiency. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure data management. Compared to solutions like Tripleseat or MeetingPackage, Thynk provides a more integrated environment that connects group bookings with event management and revenue analytics for holistic business insights.", "category": "Configuration", "tags": [ "group booking software", "revenue analytics", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-group-booking-software-enhance-revenue-analytics-and-sales-efficiency", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-group-booking-software-enhance-revenue-analytics-and-sales-efficiency", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f3a23a58-8524-417f-81db-d4c0ad2f53f8" ] }, { "id": "faq-51", "question": "How does Thynk support multi-brand hotel management?", "answer": "Thynk is designed as a multi-brand and multi-property platform.Brand settings: each brand can have its own templates, documents and configuration.Shared processes: standard sales and event processes apply across properties.Central reporting: reports can be viewed per brand, per property or group-wide.Each brand keeps its own identity, while the group benefits from one platform and one view of its customers.", "category": "Property Types", "tags": [ "hotel-groups", "multi-brand", "centralized", "compliance", "security-compliance", "group", "analytics" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/property-types/how-does-thynk-support-multi-brand-hotel-management", "sourceUrl": "https://faq.thynk.cloud/property-types/how-does-thynk-support-multi-brand-hotel-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 200, "sources": [ "confluence://multi-brand-guide" ] }, { "id": "faq-249", "question": "How can I configure separate statuses for bookings and events in Thynk.cloud?", "answer": "Thynk lets administrators configure booking statuses and event statuses separately, so each reflects its own stage.Define the status values for bookings and for events, for example prospect, tentative and definite.Use Salesforce Flow to update statuses automatically based on your business rules.Display both statuses clearly on the booking and in the function diary.Report on bookings and events by status.For example, a booking can be definite while one of its events is still tentative, giving sales and operations an accurate picture.", "category": "Salesforce Integration", "tags": [ "configuration", "status fields", "automation", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-configure-separate-statuses-for-bookings-and-events-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-configure-separate-statuses-for-bookings-and-events-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:33.600902+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "997a5f8a-d9f4-4bbd-a3c2-30110d2a181b" ] }, { "id": "faq-451", "question": "Can I download or print customer documents directly from Thynk.cloud?", "answer": "Absolutely, Thynk.cloud allows you to download contracts, proforma invoices, and other documents as PDFs or print them directly from the platform. This streamlines your event documentation workflow and supports efficient client servicing.", "category": "Platform", "tags": [ "document management", "download", "print", "customer documents" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-i-download-or-print-customer-documents-directly-from-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-download-or-print-customer-documents-directly-from-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "97b4292c-d6a2-40e9-a9cf-bc4f6d647cc1" ] }, { "id": "faq-2216", "question": "How do I switch between views in Thynk's Event Manager?", "answer": "Thynk's Event Manager gives sales, catering and conference services teams four view types for the events table on a group booking, so each role can focus on the columns that matter for MICE and banquet operations. The view selector sits in the top right of the Event Manager table. The default is Attendance View, and Thynk remembers your last choice in the browser on that device.\n\nAttendance View — day-to-day event management with guest counts: name, when, function, function space, expected, set, guaranteed and actual guests, status and setup.\nForecast View — a financial and operational snapshot with event type, total forecast and average checks where those are configured in Thynk.\nBEO View — banquet event order detail for operations, including setup and breakdown times, BEO description and event descriptions.\nCustom views — organisation-level views configured by your Thynk administrator, shown alongside the standard views in the same selector.\n\nUse Attendance View for guest-count work, Forecast View when reviewing revenue across events on a booking, and BEO View when preparing operational detail. Switching views keeps you in the same Event Manager table, so large multi-day programmes stay easy to navigate.\nLearn more in the Thynk University Events course.", "category": "Products", "tags": [ "event manager", "views", "BEO", "group bookings", "MICE", "banquet", "event management system" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/how-do-i-switch-between-views-in-thynks-event-manager", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-switch-between-views-in-thynks-event-manager", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-12T06:24:31.350086+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/events/texts/75450555-how-do-i-use-the-different-views-in-the-event-manager", "gdoc:1SwV3oXu9v5esxPkR6UpH_UDjx5Vsi6pO-sVzYSCbxJ4" ] }, { "id": "faq-440", "question": "How can Conference Services and Banquet Teams efficiently track their call logs in Thynk.cloud?", "answer": "Teams can easily access detailed call logs within the Activities section, filtering by date, client, or status to stay organised. This ensures all communications are documented with call time, participants, and notes for seamless follow-up.", "category": "Platform", "tags": [ "call logs", "activity tracking", "conference services" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-conference-services-and-banquet-teams-efficiently-track-their-call-logs-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-conference-services-and-banquet-teams-efficiently-track-their-call-logs-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "cf1a9178-655b-4494-8147-9ca283bfb404" ] }, { "id": "faq-452", "question": "How does Thynk.cloud integrate sales goals with Salesforce reporting?", "answer": "Sales goals in Thynk.cloud sync seamlessly with Salesforce objects like Opportunities and User records, enabling comprehensive reporting and dashboard visualisation. Thynk is built on Salesforce; Salesforce is designed to provide robust data integration and real-time analytics, enhancing visibility into sales performance.", "category": "Platform", "tags": [ "salesforce integration", "reporting", "sales goals" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-sales-goals-with-salesforce-reporting", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-sales-goals-with-salesforce-reporting", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e51a2d59-2142-4182-9860-243bb477380d" ] }, { "id": "faq-1357", "question": "How does group booking software integrate with a venue CRM to boost sales?", "answer": "In Thynk, group booking management and the venue CRM are part of the same platform, which helps sales teams sell more.Each group booking is linked to its account, contact and agency.Client history shows past groups, events and spend.Sales managers spot repeat business and upselling opportunities.Pipeline reports show the value of open group opportunities.With rooms, events and client data together, teams make stronger offers and build long-term relationships.", "category": "Salesforce Integration", "tags": [ "group booking software", "venue CRM", "GSO" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-a-venue-crm-to-boost-sales", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-a-venue-crm-to-boost-sales", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "a3661228-c233-479a-aff1-7c7581add2d4" ] }, { "id": "faq-761", "question": "How does Thynk's hotel CRM enhance group booking management?", "answer": "Thynk's hotel CRM, built on Salesforce, manages group bookings from the first inquiry to the final invoice.Accounts and contacts: every group is linked to its company, agency and booker, with full history.Room blocks: agreed, blocked, forecast and pickup values are managed and reported separately.PMS synchronisation: blocks, room types, rates and rooming lists sync two-way with PMS such as OPERA Cloud and Mews.Documents: proposals and contracts are generated from templates with e-signature.Sales teams work from accurate, shared data, and managers track group revenue across properties.", "category": "Platform", "tags": [ "hotel CRM", "group booking software", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynks-hotel-crm-enhance-group-booking-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynks-hotel-crm-enhance-group-booking-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d52ad89b-bc6f-46b4-878b-704b24cfc42f" ] }, { "id": "faq-489", "question": "How does Thynk.cloud help monitor the effectiveness of negotiated rates?", "answer": "Thynk.cloud provides tools to regularly review the impact of negotiated rates on sales performance and customer retention. This enables sales teams to adjust pricing strategies proactively, ensuring continued competitiveness and client satisfaction.", "category": "Platform", "tags": [ "negotiated rates", "performance monitoring", "sales analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-monitor-the-effectiveness-of-negotiated-rates", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-monitor-the-effectiveness-of-negotiated-rates", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3a7649c4-9e26-47fc-9a20-d2cb4b25d853" ] }, { "id": "faq-616", "question": "Can Thynk send automatic reminders for deposits and outstanding balances?", "answer": "Yes. Thynk can send automatic reminder letters for deposits and outstanding balances.Reminder letters are based on templates set up in Thynk.Reminders follow the deposit schedule on each booking.Every reminder sent is logged on the booking.Automatic reminders help finance and sales teams collect payments on time without manual chasing.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/can-thynk-send-automatic-reminders-for-deposits-and-outstanding-balances", "sourceUrl": "https://faq.thynk.cloud/general/can-thynk-send-automatic-reminders-for-deposits-and-outstanding-balances", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:53.498145+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-373", "question": "Can I track changes made to Banquet Event Orders within Thynk.cloud?", "answer": "Yes, Thynk.cloud includes version control features that allow you to track edits and updates made to BEOs. This capability helps maintain a clear audit trail and improves collaboration between conference services and banquet teams for flawless event execution.", "category": "Platform", "tags": [ "BEO", "version control", "collaboration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-i-track-changes-made-to-banquet-event-orders-within-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-track-changes-made-to-banquet-event-orders-within-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1a1cb3be-970f-4758-994c-7caa0cad9f09" ] }, { "id": "faq-393", "question": "How does Thynk.cloud help sales managers manage bookings more efficiently?", "answer": "Thynk.cloud provides a centralised platform for sales managers to update guest counts, manage packages, and communicate changes quickly, ensuring bookings are accurate and teams are aligned. This leads to improved planning and enhanced guest experiences in hospitality venues.", "category": "Platform", "tags": [ "sales management", "booking efficiency", "hospitality" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-sales-managers-manage-bookings-more-efficiently", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-sales-managers-manage-bookings-more-efficiently", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "73ce33a4-b740-4000-84ce-0dc78c183f30" ] }, { "id": "faq-521", "question": "What are the key steps for Property Admins to set up email integration in Thynk.cloud?", "answer": "Property admins set up email integration in Thynk in a few steps.Enable the Outlook and Office 365 integration for your organisation.Users connect their mailbox securely with OAuth 2.0 authentication.Define what is synchronised, such as emails, meetings and contacts.Check that emails are logged against the right accounts, contacts and bookings.Once set up, users can log emails and meetings automatically and work with Thynk directly from Outlook, so every client conversation is visible to the team.", "category": "Salesforce Integration", "tags": [ "setup", "email integration", "admin", "OAuth", "API" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-key-steps-for-property-admins-to-set-up-email-integration-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-key-steps-for-property-admins-to-set-up-email-integration-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:33.600902+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ed303ab7-8d4f-4f6f-8a84-4e63a45c4652" ] }, { "id": "faq-1610", "question": "How does revenue analytics integrate with group booking software in hospitality?", "answer": "In Thynk, revenue analytics and group booking share the same data, because both run on one Salesforce-native platform.Every room block, rate and pickup update feeds reports immediately.Group pace reports compare current business with previous periods.Forecasts include tentative and definite groups, so displacement decisions are informed.Dashboards can be filtered by property, segment and sales manager.No exports or separate tools are needed, so revenue and sales teams always discuss the same numbers.", "category": "Best Practices", "tags": [ "revenue analytics", "group booking software", "GSO" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/how-does-revenue-analytics-integrate-with-group-booking-software-in-hospitality", "sourceUrl": "https://faq.thynk.cloud/general/how-does-revenue-analytics-integrate-with-group-booking-software-in-hospitality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:20.777372+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c1e820c8-189c-4ea1-b13c-8b543a78bc7d" ] }, { "id": "faq-474", "question": "What key features make PMS Accounts in Thynk essential for managing partner relationships?", "answer": "PMS Accounts offer enhanced tracking of partner interactions, customisable views tailored to your workflow, and a native Salesforce foundation for a unified relationship overview. Thynk is built on Salesforce; Salesforce is renowned for its robust data integration and security capabilities, ensuring reliable partner management.", "category": "Platform", "tags": [ "PMS Accounts", "Features", "Salesforce Integration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-key-features-make-pms-accounts-in-thynk-essential-for-managing-partner-relationships", "sourceUrl": "https://faq.thynk.cloud/platform/what-key-features-make-pms-accounts-in-thynk-essential-for-managing-partner-relationships", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7b162539-e309-4b5a-b45c-9a78d1372c68" ] }, { "id": "faq-258", "question": "How can I efficiently look up account information in Thynk.cloud?", "answer": "You can search accounts by name, account number, or unique identifiers using Thynk.cloud’s intuitive interface. Filters allow you to narrow results by status, region, or revenue tiers, enabling quick access to critical financial and historical data. Thynk is built on Salesforce; Salesforce ensures real-time synchronisation and secure data management.", "category": "Platform", "tags": [ "accounts", "lookup", "salesforce integration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-efficiently-look-up-account-information-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-efficiently-look-up-account-information-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f9b5a286-cda4-46fb-9148-b7de5120c044" ] }, { "id": "faq-1900", "question": "What is hospitality software integration with Opera and how does it affect rate displays?", "answer": "Hospitality software integration with Opera refers to the connection between property management systems (PMS) like Opera and external platforms such as Thynk.cloud. This integration enables seamless data exchange for reservations, rates, and availability. Accurate rate display across all Opera screens is critical for hotels and venues to maintain pricing consistency and avoid booking errors. When integrated properly, updates made in the Room & Rate grid within hospitality software should automatically reflect in Opera’s Reservation Overview and Block Grid screens. This relies on the right API calls after each rate update, such as the putBlockReservations call with the ApplyRateToAllRoomTypes option, so every Opera screen shows the same rate. Thynk’s integration triggers these API calls automatically, maintaining consistent rate displays. Regular monitoring of synchronisation logs keeps rates aligned, enhancing operational efficiency and revenue analytics for hotels and venues.", "category": "Configuration", "tags": [ "hospitality software", "Opera integration", "rate display", "PMS" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-integration-with-opera-and-how-does-it-affect-rate-displays", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-integration-with-opera-and-how-does-it-affect-rate-displays", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d52c584c-bfef-4770-a8a0-7035f977802f" ] }, { "id": "faq-155", "question": "Does Thynk include a top booker report?", "answer": "Absolutely! The Top Producers reports show top booker for accounts, agencies. You can also view top business segment. Statistics can be filtered by industry, segment, per country, per city, per sales territory, and per sales manager, etc.", "category": "Analytics", "tags": [ "reporting", "analytics", "booker report", "sales performance", "data insights" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/does-thynk-include-a-top-booker-report", "sourceUrl": "https://faq.thynk.cloud/platform/does-thynk-include-a-top-booker-report", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2167", "question": "How do I filter inquiries by property in Thynk?", "answer": "In a multi-property set-up, Thynk lets you focus on the inquiries of one property with list views.Open the Inquiries tab.Create a new list view, or edit an existing one.Add a filter on the property field and choose the property.Save the view and pin it if you use it often.You can add further filters, such as status or arrival date, and share the view with your team. Because Thynk is built on Salesforce, the same filters can be used in reports and dashboards.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "inquiries filtering", "Salesforce", "Thynk", "property management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-filter-inquiries-by-property-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-filter-inquiries-by-property-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:0b067a48-73b4-4085-9ec3-f74a12c3e91f" ] }, { "id": "faq-477", "question": "What best practices should hospitality sales managers follow when using account hierarchies in Thynk.cloud?", "answer": "Sales managers should define clear parent-child relationships, regularly update the hierarchy to reflect organisational changes, and leverage Thynk.cloud’s reporting tools to analyse performance across accounts. These practices maximise visibility and control over complex client structures, driving more effective sales and catering outcomes.", "category": "Platform", "tags": [ "best practices", "sales management", "reporting" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-sales-managers-follow-when-using-account-hierarchies-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-sales-managers-follow-when-using-account-hierarchies-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:34.531485+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5bb9f8e6-bed4-4592-a74e-fe31cfda2489" ] }, { "id": "faq-503", "question": "Is Thynk.cloud secure for handling and emailing sensitive sales documents?", "answer": "Yes. Thynk is designed to handle sensitive sales documents securely.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Proposals, contracts and BEOs are stored on the Salesforce platform, which Thynk is built on, with encryption in transit and at rest.Document access follows the permissions of the related record.Contracts can be signed electronically through e-signature services such as Sertifi.Sales and catering teams can create, store and email documents with confidence.Find out more in the Thynk Trust Center.", "category": "Platform", "tags": [ "security", "sales", "contracts", "BEO", "Salesforce", "certification" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/is-thynkcloud-secure-for-handling-and-emailing-sensitive-sales-documents", "sourceUrl": "https://faq.thynk.cloud/platform/is-thynkcloud-secure-for-handling-and-emailing-sensitive-sales-documents", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2fa54dad-41b5-4b98-a5b4-2aa85b4c274c" ] }, { "id": "faq-156", "question": "How does Thynk track conversion?", "answer": "Thynk tracks conversion across the main commercial processes, so sales teams can see how much business they win.Inquiries: how many inquiries become bookings.Bookings: how bookings progress from tentative to definite.Negotiated rates: how negotiated rate agreements turn into production.Conversion rates can be reported by property, sales manager, source or segment, and displayed on dashboards to monitor performance over time.", "category": "Analytics", "tags": [ "conversion tracking", "analytics", "bookings", "inquiries", "negotiated rates" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-track-conversion", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-track-conversion", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1210", "question": "How does hospitality software handle date-based pricing for event quotes?", "answer": "Hospitality software manages date-based pricing by applying specific pricing rules that adjust rates according to the date of the event or booking. This is crucial in event management systems and venue CRM platforms where seasonal rates, promotions, or special event pricing impact the final quote. Date sensitivity ensures that quotes reflect accurate pricing for different periods, accommodating fluctuations in demand or operational costs. For example, group booking software and Meeting & Events software often incorporate these rules to maintain consistency and transparency. Thynk, as an alternative to solutions like Amadeus Delphi or Event Temple, enables dynamic pricing through configurable date-dependent rules that automatically update quotes in real time. This reduces manual overrides and errors, improving revenue analytics and lead management. Additionally, being built on Salesforce allows seamless synchronisation of pricing data, ensuring that the channel hub and CRS reflect current rates. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure and reliable platform for managing complex pricing scenarios in hospitality environments.", "category": "Configuration", "tags": [ "hospitality software", "event management system", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-date-based-pricing-for-event-quotes", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-date-based-pricing-for-event-quotes", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "10945347-6470-4b97-bf88-68b4d9848a56" ] }, { "id": "faq-498", "question": "How does Thynk.cloud help sales managers visualise their sales pipeline?", "answer": "Thynk.cloud offers a clear, visual representation of the sales pipeline, allowing sales managers to track deals at every stage from lead to closed. This intuitive visualisation helps hospitality sales teams identify bottlenecks and prioritise opportunities effectively.", "category": "Platform", "tags": [ "sales pipeline", "visualization", "sales management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-sales-managers-visualise-their-sales-pipeline", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-sales-managers-visualise-their-sales-pipeline", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5ac70c49-99f4-4930-81ec-c226cf77317b" ] }, { "id": "faq-1363", "question": "How can Thynk help manage inquiry to booking conversions in group booking software?", "answer": "Thynk is a hospitality software platform designed to streamline inquiry to booking conversions within group booking software environments. Group booking software facilitates managing multiple room reservations or event spaces simultaneously, often integrated with CRS and GSO operations. Thynk supports configurable status workflows that define which Inquiry statuses are eligible for conversion to Bookings, keeping every conversion consistent with your sales process. It also leverages Salesforce’s robust permission sets and profiles to ensure that only authorised users can perform conversions, enhancing security and compliance. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, which guarantees enterprise-grade data protection. Additionally, Thynk integrates with event management systems and Meeting & Events software to synchronise booking data with revenue analytics and Cvent RFP integration, enabling venues and hotels to optimise sales pipelines and operational workflows. This comprehensive approach distinguishes Thynk from competitors like Opera OSEM and Momentus by combining CRM, analytics, and booking management in a unified platform.", "category": "Configuration", "tags": [ "group booking software", "hotel CRM", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-thynk-help-manage-inquiry-to-booking-conversions-in-group-booking-software", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-thynk-help-manage-inquiry-to-booking-conversions-in-group-booking-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e8ad23a0-8c13-4b50-9d10-0895aa161576" ] }, { "id": "faq-157", "question": "How can I get a consolidated report on sales team performance by productive revenue, and a benchmark report?", "answer": "yes. Thynk includes analytics to monitor sales performance at different levels: individual contributors, teams, regions, segments, property,...\nAll analytis are dynamic and can be filtered; it includes all revenues, and can compare actuals vs. budget vs. forecast.", "category": "Analytics", "tags": [ "sales performance", "reporting", "dynamic analytics", "benchmarking", "revenue analysis" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-get-a-consolidated-report-on-sales-team-performance-by-productive-revenue-and-a-benchmark-", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-get-a-consolidated-report-on-sales-team-performance-by-productive-revenue-and-a-benchmark-", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-158", "question": "How can I manage routing instructions, customise the function layout, and add notes to specific events?", "answer": "Flexibe functtion sheet layouts (wordt template based; no IT skill required). Flexible automated routting based on rules and organisation types (union rrequirementts). Flexible note fields. Track changes and URL based function sheets highlighting changes (can be displayed on pads).", "category": "Products", "tags": [ "routing instructions", "function layout", "event management", "customization", "note fields" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-can-i-manage-routing-instructions-customise-the-function-layout-and-add-notes-to-specific-events", "sourceUrl": "https://faq.thynk.cloud/products/how-can-i-manage-routing-instructions-customise-the-function-layout-and-add-notes-to-specific-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1801", "question": "How can group booking software like Thynk handle locked room blocks for edits?", "answer": "Group booking software like Thynk manages locked room blocks by controlling the PMS Block Status, which governs whether room nights and rates can be edited. When the PMS Block Status is set to \"Inquired,\" the system generates reservations that lock the room block details, rendering fields greyed out and read-only to maintain synchronisation with the Property Management System (PMS). To edit locked room blocks, users must revert the PMS Block Status to an editable state such as \"Propose\" or \"Pending,\" make necessary changes, and then reset the status to \"Inquired\" to regenerate reservations. This workflow ensures data integrity while allowing flexibility in managing group bookings and event blocks. Thynk, built on Salesforce, supports this process within its Global Sales Office (GSO) and channel hub modules, integrating seamlessly with PMS, CRS, and Cvent RFP platforms. Compared to competitors like Amadeus Delphi or Event Temple, Thynk provides a user-friendly interface and automated status transitions that simplify complex group booking management and enhance revenue analytics.", "category": "Configuration", "tags": [ "group booking software", "PMS Block Status", "GSO", "Cvent RFP integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-like-thynk-handle-locked-room-blocks-for-edits", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-like-thynk-handle-locked-room-blocks-for-edits", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6cc08813-fa25-44c3-9666-dab301878556" ] }, { "id": "faq-357", "question": "Can Thynk manage citywides and tradeshows on Salesforce?", "answer": "Yes, Thynk is built natively on Salesforce, allowing custom objects and fields related to citywides and tradeshows to be mapped for synchronised scheduling and resource allocation. Thynk is built on Salesforce; Salesforce is a secure, scalable platform that supports robust CRM and event management capabilities.", "category": "Platform", "tags": [ "Salesforce Integration", "Event Synchronization", "CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-thynk-manage-citywides-and-tradeshows-on-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynk-manage-citywides-and-tradeshows-on-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "525dcab0-d453-41f5-8d15-a3c1abb18f10" ] }, { "id": "faq-159", "question": "How do you support master level mapping?", "answer": "Thynk supports master-level mapping through hierarchies and parent relationships.Hierarchies are available for teams, corporate accounts, agencies, properties, brands and segments.Parent and child relationships link local records to their master record.Roles, profiles and sharing settings control access at each level.Thynk uses Salesforce's standard hierarchy model, so revenue and activity roll up correctly from local records to the master level for reporting and rate management.", "category": "Integrations", "tags": [ "master mapping", "Salesforce", "hierarchy", "data relationships", "Thynk" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-do-you-support-master-level-mapping", "sourceUrl": "https://faq.thynk.cloud/solutions/how-do-you-support-master-level-mapping", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-160", "question": "How are invoices and proforma automatically generated with event details and extras?", "answer": "Automated generattion of pro forma and invvoice. Tax and accounting categories management. Flexible word based template. Flexible routing. Can include payment links. Management of collection process and Account Receivable. Management of Credit Rating and no go.", "category": "Solutions", "tags": [ "invoicing", "automation", "event management", "accounting", "payment processing" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-are-invoices-and-proforma-automatically-generated-with-event-details-and-extras", "sourceUrl": "https://faq.thynk.cloud/solutions/how-are-invoices-and-proforma-automatically-generated-with-event-details-and-extras", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2233", "question": "How often does Thynk refresh guest room availability from OPERA Cloud?", "answer": "Thynk keeps guest room availability from OPERA Cloud current through a scheduled refresh, plus on-demand updates at the moments sales managers need the latest figures. Availability is held per property and room type in Thynk, so teams can check inventory and quote groups without leaving Salesforce.\nHow availability is updated:\n\nScheduled refresh: by default, Thynk fetches availability from OPERA Cloud once a day for each connected property.\nWhen a block is fetched: when a user fetches a room block in the Room Block Manager, Thynk retrieves up-to-date availability for every room type at that property across the block's dates.\nOn demand: users can refresh availability from the guest room availability component whenever they want the latest position before quoting.\n\nThe refresh schedule is part of the OPERA Cloud connector configuration, so it can be tuned to suit each property's pace of group business.\nCombining a daily baseline with refreshes triggered by real sales activity means the figures a sales manager sees are fresh exactly when they matter: while building a room block and while checking availability for a new enquiry. This helps group and MICE teams make confident offers and avoid quoting rooms that are no longer free.", "category": "Integrations", "tags": [ "OPERA Cloud", "OHIP", "guest room availability", "Room Block Manager", "PMS integration", "availability refresh" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-often-does-thynk-refresh-guest-room-availability-from-opera-cloud", "sourceUrl": "https://faq.thynk.cloud/solutions/how-often-does-thynk-refresh-guest-room-availability-from-opera-cloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-15T10:08:50.739044+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1774515293571359", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1774516442820279?thread_ts=1774515293.571359&cid=C02T23F6T4K" ] }, { "id": "faq-161", "question": "How can Thynk map group affiliations in the CRM for rate assignment, reporting, and other related purposes, considering hierarchical levels and identification markers?", "answer": "Thynk maps group affiliations through account hierarchies and reference data.Accounts can be linked in parent and child hierarchies, for example a corporate group and its local offices.Property segments are mapped to corporate segments for consistent reporting.Revenue can be attached to a company, an agency, a booker, a guest and a segment.Revenue is then consolidated by role and hierarchy level.Sales and revenue teams can assign rates correctly and report on the full value of each affiliation.", "category": "Products", "tags": [ "CRM", "rate assignment", "group affiliations", "reporting", "hierarchical mapping" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-can-thynk-map-group-affiliations-in-the-crm-for-rate-assignment-reporting-and-other-related-purp", "sourceUrl": "https://faq.thynk.cloud/products/how-can-thynk-map-group-affiliations-in-the-crm-for-rate-assignment-reporting-and-other-related-purp", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:33.600902+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-162", "question": "How do I assign tasks to salespeople and plan my own tasks?", "answer": "yes. Thynk is built on Salesforce and synced with outlook / O365 exchange. Thynk manages and assigns tasks that are then synced with outlook and mobile. It can include reminders, completion reports, escalation, and approval processes.", "category": "Products", "tags": [ "task management", "Salesforce integration", "O365 sync", "Thynk features", "product functionality" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-assign-tasks-to-salespeople-and-plan-my-own-tasks", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-assign-tasks-to-salespeople-and-plan-my-own-tasks", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2217", "question": "How does Thynk use OPERA Cloud transaction codes as accounting categories?", "answer": "In Thynk, each Accounting Category corresponds to a transaction code in OPERA Cloud. This one-to-one link keeps the revenue Thynk sends to the PMS aligned with the property's existing financial set-up.\nWhen a property is connected to OPERA Cloud through the Oracle Hospitality Integration Platform (OHIP), Thynk can fetch its transaction codes directly through the API and import them as Accounting Categories. Hotels don't need to export lists from OPERA or type codes in by hand, and for new OPERA Cloud customers this import is part of onboarding.\nOnce the Accounting Categories are in Thynk, the set-up follows three simple steps:\n\nImport: fetch the OPERA transaction codes into Thynk as Accounting Categories, with the transaction code stored in each category's Code.\nMap to Revenue Categories: link each Accounting Category to the right Revenue Category, such as rooms, food, beverage or meeting space.\nAssign to Products: set the Accounting Category on each Product, referencing the familiar transaction code.\n\nWhen Thynk posts charges to OPERA Cloud, it uses the transaction code from the Accounting Category, so every charge lands on the correct code in the PMS without the product itself needing to exist in OPERA. OPERA's own export mappings to the general ledger stay in place, so the property's back-office and finance interface continues exactly as before.", "category": "Integrations", "tags": [ "OPERA Cloud", "OHIP", "transaction codes", "accounting categories", "revenue categories", "PMS integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-use-opera-cloud-transaction-codes-as-accounting-categories", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-use-opera-cloud-transaction-codes-as-accounting-categories", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-12T07:03:30.38141+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1791189974664429", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1791190244124459?thread_ts=1791189974.664429&cid=C02T23F6T4K", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1791191212655139?thread_ts=1791189974.664429&cid=C02T23F6T4K", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1791191382047179?thread_ts=1791189974.664429&cid=C02T23F6T4K" ] }, { "id": "faq-517", "question": "How are rate products managed in Thynk.cloud to accommodate date-specific pricing changes?", "answer": "Rate products in Thynk.cloud now support optional start and end dates, allowing venues to define valid periods for nightly rates. During booking and recalculation, the system automatically excludes rate products outside their valid date ranges, ensuring accurate and compliant pricing.", "category": "Technical Documentation", "tags": [ "rate products", "pricing", "booking", "hospitality" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-are-rate-products-managed-in-thynkcloud-to-accommodate-date-specific-pricing-changes", "sourceUrl": "https://faq.thynk.cloud/solutions/how-are-rate-products-managed-in-thynkcloud-to-accommodate-date-specific-pricing-changes", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-13T11:57:59.360455+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "827f3fe5-dce3-4c0e-939d-d659022a6f43" ] }, { "id": "faq-834", "question": "How does hospitality software handle date changes in multi-day event bookings?", "answer": "Hospitality software designed for event management systems typically manages date changes in multi-day event bookings by updating the existing booking event rather than deleting and recreating it. This approach ensures that all notes, comments, and customisations associated with the original booking event remain intact, preserving valuable client and operational data. In the context of Meeting & Events software, maintaining the integrity of booking events during date modifications is crucial for seamless event coordination and client satisfaction. For example, when a client adjusts the day on a multi-day package, the related booking event should update its date fields without losing historical data or user-generated content. Thynk, as a comprehensive hospitality software solution, supports this functionality by allowing booking events to be updated dynamically, avoiding data loss and enhancing operational efficiency. This capability integrates well with other systems such as PMS, CRS, and GSO, ensuring that group bookings and MICE events are managed fluidly. Unlike some competitors like Amadeus Delphi or Event Temple, Thynk emphasises data preservation during booking modifications, which is essential for accurate lead management and revenue analytics.", "category": "Platform", "tags": [ "hospitality software", "event management system", "booking events" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-date-changes-in-multi-day-event-bookings", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-date-changes-in-multi-day-event-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "66b16fb3-cd3a-4226-9c19-03c4c17b21b7" ] }, { "id": "faq-1216", "question": "How does channel hub technology improve CRS efficiency for hotels?", "answer": "A channel hub improves reservation efficiency by ensuring every request arrives complete and in the right place. In Thynk:Requests are captured automatically from Cvent, email, web forms and direct booking.Structured inquiry details reduce back-and-forth with clients.Room blocks are sent to the PMS directly from the booking.Reservation teams receive rooming lists and updates without re-keying.Hotels process more requests with less effort and fewer errors.", "category": "Configuration", "tags": [ "channel hub", "CRS", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-channel-hub-technology-improve-crs-efficiency-for-hotels", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-channel-hub-technology-improve-crs-efficiency-for-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "17fd48d3-1c0c-4c2f-9294-c8bd146ae355" ] }, { "id": "faq-21", "question": "How quickly can I see results from direct booking optimisation?", "answer": "Thynk helps properties see the effect of their direct booking work quickly, because every inquiry and booking is tracked from the start.Online booking and inquiry forms capture requests directly from your website.Dashboards show direct booking volumes, conversion and revenue over time.Teams can compare results by channel, segment and period.With these insights, sales and marketing teams can adjust their approach early and build on what works.", "category": "Products", "tags": [ "direct-booking", "results", "optimization", "timeline", "direct book" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/how-quickly-can-i-see-results-from-direct-booking-optimisation", "sourceUrl": "https://faq.thynk.cloud/products/how-quickly-can-i-see-results-from-direct-booking-optimisation", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://booking-engine", "university://direct-booking", "thynk.cloud/products/direct-booking" ] }, { "id": "faq-301", "question": "How does making fields mandatory in Thynk.cloud benefit MICE and sales teams?", "answer": "Mandatory fields guarantee that sales and catering teams collect all necessary information upfront, reducing errors and follow-ups during lead management and event execution. This leads to more efficient workflows and improved client satisfaction in your MICE operations.", "category": "Platform", "tags": [ "MICE", "sales teams", "mandatory fields" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-making-fields-mandatory-in-thynkcloud-benefit-mice-and-sales-teams", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-making-fields-mandatory-in-thynkcloud-benefit-mice-and-sales-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "41eeb05f-7fe2-4af0-939c-80e917f680df" ] }, { "id": "faq-455", "question": "How does Thynk.cloud support collaboration between conference services and banquet teams?", "answer": "Thynk.cloud centralises guest room availability and booking information, facilitating seamless communication and coordination between conference services and banquet teams. This unified platform helps avoid scheduling conflicts and enhances overall event management efficiency.", "category": "Platform", "tags": [ "team collaboration", "event management", "conference services" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-support-collaboration-between-conference-services-and-banquet-teams", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-support-collaboration-between-conference-services-and-banquet-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c3ade55a-78fd-474f-9279-a6f03f5d1823" ] }, { "id": "faq-332", "question": "Can I schedule automatic delivery of activity reports in Thynk?", "answer": "Yes. Thynk can send Activity Summary Reports automatically on a schedule.Choose the report, the recipients and the frequency.Reports arrive by email, so sales managers see prospecting calls and other activities without opening Thynk.Recipients can be updated at any time.Scheduled reports keep the whole team informed about pipeline activity with no manual effort.", "category": "Platform", "tags": [ "automation", "report delivery", "prospecting" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-i-schedule-automatic-delivery-of-activity-reports-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-schedule-automatic-delivery-of-activity-reports-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:53.498145+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "03350cbf-b520-4801-86da-5f757f7d217f" ] }, { "id": "faq-163", "question": "Where can I see booking or event revenue?", "answer": "Thynk includes full revenue analytics. All revenue is attached to an agency, a company, a booker contact, and a guest. Accounts and contacts can be de-duplicated and cleaned. Thynk also displays revenue statistics on multiple reports such as the Business on the Books, Guest Room Control. You will see revenue for agreed / blocked / forecast / pickup or actuals for every revenue stream. On top of that, Thynk also manages budgets and forecasts, and offers analytics on space-to-room revenue and e-distribution.", "category": "Analytics", "tags": [ "revenue", "analytics", "reporting", "forecasting", "cost analysis" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/where-can-i-see-booking-or-event-revenue", "sourceUrl": "https://faq.thynk.cloud/platform/where-can-i-see-booking-or-event-revenue", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-164", "question": "Are Thynk reports available in gross, net and net-net, with year-on-year and year-to-date comparisons?", "answer": "Yes. Thynk stores currency values in both net and gross, so reports can show revenue the way each team needs it.Report revenue in gross, net or net-net.Compare year to date against last year and same time last year (STLY).Show variances between periods directly in reports and dashboards.Historical data can be loaded, so comparisons start from day one.", "category": "Analytics", "tags": [ "reports", "data comparison", "historical data", "financial metrics", "YoY" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/are-thynk-reports-available-in-gross-net-and-net-net-with-year-on-year-and-year-to-date-comparisons", "sourceUrl": "https://faq.thynk.cloud/platform/are-thynk-reports-available-in-gross-net-and-net-net-with-year-on-year-and-year-to-date-comparisons", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:00.652005+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1669", "question": "What is hospitality software with PMS read-only integration and how does it benefit hotels?", "answer": "A read-only PMS integration lets hospitality software show data from the property management system without changing it. The PMS stays the single source for the information it controls.Room blocks and booking details from the PMS are visible in Thynk.The Room Block Manager shows external identifiers and the last fetch date, so users can see exactly where data comes from and when it was refreshed.Editing and sync options are hidden for PMS-controlled data, protecting it from accidental changes.Thynk is built on Salesforce and supports this mode for properties that want sales teams to see PMS data while keeping full operational control in the PMS.", "category": "Technical Documentation", "tags": [ "hospitality software", "PMS", "read-only integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-with-pms-read-only-integration-and-how-does-it-benefit-hotels", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-with-pms-read-only-integration-and-how-does-it-benefit-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "fd202cc2-d717-490f-a98d-dd223fac274e" ] }, { "id": "faq-256", "question": "How does Thynk.cloud help track and analyse booking data?", "answer": "Within Thynk.cloud, you can review booking records associated with accounts and contacts, monitor booking statuses, dates, and values, and analyse revenue trends to forecast future performance. This comprehensive booking insight supports optimised sales and catering strategies.", "category": "Platform", "tags": [ "bookings", "revenue analysis", "forecasting" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-track-and-analyse-booking-data", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-track-and-analyse-booking-data", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f9b5a286-cda4-46fb-9148-b7de5120c044" ] }, { "id": "faq-383", "question": "How can I print banquet checks using Thynk.cloud?", "answer": "Thynk lets conference services and banquet teams print banquet checks directly from the event.Open the Events area and find the banquet event.Open the event details and select the option to print banquet checks.Choose the print settings and preview the checks.Generate and print the checks.Before printing, check the guest and billing information and use the preview to confirm the layout. Because the checks use the event's products and prices, billing stays consistent with the BEO and invoice.", "category": "Platform", "tags": [ "banquet checks", "printing", "events", "billing" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-print-banquet-checks-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-print-banquet-checks-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:33.600902+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3c09282d-bd96-413b-b856-9e873ae69e6b" ] }, { "id": "faq-364", "question": "How can Thynk.cloud's reporting features improve space utilisation analysis?", "answer": "Thynk.cloud's reporting capabilities allow property managers to analyse trends in function room usage and capacity adherence, enabling data-driven decisions to optimise space allocation. Being built on Salesforce enhances these insights with robust data visualisation and operational reporting. Thynk is built on Salesforce; Salesforce is designed for enterprise-grade analytics and reporting.", "category": "Platform", "tags": [ "reporting", "space utilization", "Salesforce analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-thynkclouds-reporting-features-improve-space-utilisation-analysis", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-thynkclouds-reporting-features-improve-space-utilisation-analysis", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "899c8d3d-15f7-470b-a092-4d7ff910dfbb" ] }, { "id": "faq-1585", "question": "How does hospitality software handle user time zone settings for accurate scheduling?", "answer": "Hospitality software manages user time zone settings to ensure accurate scheduling, reporting, and automation across hotel and venue operations. A key feature in hospitality software is synchronising time zones between integrated systems such as hotel CRM platforms and Salesforce. This synchronisation allows scheduled tasks, notifications, and reports to reflect the correct local time for users, which is essential for managing meetings, events, and group bookings efficiently. For example, when a user's time zone changes from Pacific Standard Time (PST) to Eastern Standard Time (EST), the hospitality software updates this setting in both the CRM and connected platforms to maintain consistency. Thynk, as a hospitality software solution, is built natively on Salesforce, enabling real-time synchronisation of user time zones. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and reliable data handling. This capability supports venues and hotels in managing MICE events and group bookings with precise timing, reducing errors in lead management and revenue analytics. Proper time zone management in hospitality software enhances operational accuracy and improves client satisfaction by aligning all event and booking activities with the correct local time.", "category": "Salesforce Integration", "tags": [ "hospitality software", "hotel CRM", "Salesforce", "time zone", "scheduling" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-user-time-zone-settings-for-accurate-scheduling", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-user-time-zone-settings-for-accurate-scheduling", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:30.292235+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1399a0f3-e9f7-478a-8a88-0e1cdad78aa0" ] }, { "id": "faq-433", "question": "How does Thynk deliver the Lost Business Report on Salesforce?", "answer": "Thynk.cloud integrates seamlessly with your Salesforce instance to pull opportunity data, including loss reasons and sales stages, ensuring comprehensive and accurate reporting. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, guaranteeing secure and reliable data management for your hospitality sales operations.", "category": "Platform", "tags": [ "Salesforce Integration", "Data Security", "Lost Business Report" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-deliver-the-lost-business-report-on-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-deliver-the-lost-business-report-on-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:41:47.738097+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1ac2b14f-b9d6-4a4b-95ae-62ddbf0bd5c5" ] }, { "id": "faq-519", "question": "Is Thynk.cloud’s email integration secure and reliable for hospitality businesses?", "answer": "Yes. Thynk's email integration with Outlook and Office 365 is secure and reliable for hospitality businesses.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Mailboxes are connected with OAuth 2.0 authentication.Logged emails are stored on the Salesforce platform, which Thynk is built on, and protected by record permissions.Single sign-on and multi-factor authentication protect user access.Sales and events teams can capture every client conversation securely.Find out more in the Thynk Trust Center.", "category": "Salesforce Integration", "tags": [ "security", "email integration", "Salesforce", "compliance" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/is-thynkclouds-email-integration-secure-and-reliable-for-hospitality-businesses", "sourceUrl": "https://faq.thynk.cloud/platform/is-thynkclouds-email-integration-secure-and-reliable-for-hospitality-businesses", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ed303ab7-8d4f-4f6f-8a84-4e63a45c4652" ] }, { "id": "faq-165", "question": "What is Mews integration?", "answer": "yes. Thynk is fully synced 2-way with MEWS. The API and object mapping is included in the attached white paper. It includes profiles, blocks, resevations, groups, orders, financial items, availability, room types, rates and rate prices. When a property is connected all data points are fetched from Mews. Thynk can create Paymaster and push orders and payments to Mews. Thynk can manage blocks and pickup in Mews (including shoulder dates, wash, ..). Thynk can operate as a payment channel to Mews for participant fees for advanced events. \n\nAPI Data points include: Guest, Company/Agent, Block, Block rates, block inventory, reservation, companion, guest room availability, bills, items, oders, rates, room types, rooms, accounting categories, business segments, poducts, rate restrictions, outlets.", "category": "Integrations", "tags": [ "Mews", "API", "Thynk", "data synchronization", "hotel management" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-mews-integration", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-mews-integration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-90", "question": "Can I integrate group bookings with my PMS?", "answer": "Yes. Thynk integrates group bookings with major PMS, including OPERA Cloud (via OHIP), Mews, SIHOT, Protel and StayNTouch, and with other systems through API connections.Group blocks and reservations are created in your PMS from Thynk.Group reservations synchronise automatically, keeping data consistent across systems.Event-level information stays in Thynk, your dedicated sales and catering platform.Sales and reservations teams work from the same group data without re-keying.", "category": "Products", "tags": [ "pms-integration", "sync", "api", "group", "salesforce" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/can-i-integrate-group-bookings-with-my-pms", "sourceUrl": "https://faq.thynk.cloud/products/can-i-integrate-group-bookings-with-my-pms", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:06.522852+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://pms-integration", "university://pms-setup", "api-documentation" ] }, { "id": "faq-2221", "question": "How does Thynk's Event Manager check function space conflicts and overbooking?", "answer": "Thynk's Event Manager uses a fast overbooking process that checks function space conflicts the same way whether you create, edit or clone an event, or clone a whole booking. It supports both first-come, first-served selling and backup or second-option offers, and it keeps the function diary quick to load.\nEvery event has the status you see plus a background overbooking status that decides whether it counts in conflict checks. Statuses are colour coded to match your property's configuration:\n\nInquired (blank) never holds space and suits early-stage enquiries.\nNonholding (grey) is past enquiry but doesn't hold space, for example a waitlist or backup offer.\nHolding (green) holds the space as a first or exclusive option while an offer is out.\nConfirmed (green) is a signed event using the space.\nCancelled (red) no longer counts.\n\nYour property may use its own status names, such as Optional for a holding status.\nAs you work, Thynk validates guest numbers against the space's maximum capacity or capacity by setup. If a combination of timing, function space and status would overbook a space, Thynk flags it on the event, and hovering over the marker shows the details. You can then pick another space or switch the event to a nonholding status, such as waitlist.\nLearn more in the Thynk University Events course.", "category": "Products", "tags": [ "event manager", "overbooking", "function space", "function diary", "event status", "MICE", "event management system" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-thynks-event-manager-check-function-space-conflicts-and-overbooking", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynks-event-manager-check-function-space-conflicts-and-overbooking", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-13T06:27:57.278607+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/events/texts/71864707-overbooking-conflict-checks-and-validation", "gdoc:138yqZw0hU3dAwqmom6MlmDeftKmNazKDJKzBLR8m05w" ] }, { "id": "faq-91", "question": "How do I handle group cancellations and no-shows?", "answer": "Process group cancellations through the Cancellation Workflow whereby the system automatically releases inventory back to general availability so the space can be booked as needed. Manage no-shows according to your policies by updating the booking so cancellation fees can be applied.", "category": "Products", "tags": [ "cancellations", "no-shows", "policies", "group", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-handle-group-cancellations-and-no-shows", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-handle-group-cancellations-and-no-shows", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-685", "question": "How does Thynk integrate PMS accounts with Salesforce for hospitality revenue management?", "answer": "Thynk integrates PMS accounts with Salesforce to provide a unified platform for hospitality revenue management. A PMS account represents the connection between Thynk and a hotel or venue’s Property Management System, enabling automated data synchronisation of reservations, billing, and operational metrics. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and compliant data handling. This integration allows revenue managers to access PMS data directly within Salesforce CRM workflows, enhancing lead management, group booking oversight, and revenue analytics. Custom Salesforce objects and fields in Thynk reflect PMS account data, supporting detailed reporting and automation for MICE and event management systems. By linking PMS accounts with Salesforce, Thynk streamlines the coordination between CRS, channel hubs, and global sales offices (GSO), improving forecasting accuracy and operational efficiency. This seamless integration differentiates Thynk from competitors like Amadeus Delphi and Opera OSEM by combining robust PMS connectivity with Salesforce’s enterprise capabilities.", "category": "Platform", "tags": [ "PMS", "Salesforce", "revenue analytics" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynk-integrate-pms-accounts-with-salesforce-for-hospitality-revenue-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-integrate-pms-accounts-with-salesforce-for-hospitality-revenue-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "9892cead-49fc-49f4-8967-7801503c887e" ] }, { "id": "faq-54", "question": "How quickly can I configure new workflows?", "answer": "Standard workflows can be configured quickly with Thynk’s drag-and-drop workflow builder, so business users can automate routine steps without writing code.More complex custom workflows are designed and tested with the visual process designer and testing tools before they go live. The time needed depends on the scope of the process, and the Thynk team can help you plan larger automations.", "category": "Solutions", "tags": [ "agility", "workflows", "configuration", "speed" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/solutions/how-quickly-can-i-configure-new-workflows", "sourceUrl": "https://faq.thynk.cloud/solutions/how-quickly-can-i-configure-new-workflows", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "university://workflow-builder" ] }, { "id": "faq-1811", "question": "How can group booking software avoid Salesforce transaction limits during sync?", "answer": "Group booking software built on Salesforce must avoid transaction limits to ensure smooth Save & Sync operations. Salesforce enforces governor limits restricting CPU time, DML statements, and SOQL queries per transaction to maintain platform stability. When processing large group bookings, exceeding these limits can cause transaction timeouts or failures. To mitigate this, group booking software should implement asynchronous processing techniques such as batch Apex or Platform Events, which break down large booking blocks into smaller, manageable batches. Optimising SOQL queries and minimising DML operations also reduces processing time. Thynk’s group booking software, built on Salesforce, incorporates these strategies to handle complex bookings efficiently. Additionally, UI controls prevent concurrent Save & Sync attempts on the same booking, reducing conflicts. This approach ensures compliance with Salesforce limits while maintaining data integrity across CRS, PMS, and GSO systems in hospitality environments.", "category": "Configuration", "tags": [ "group booking software", "Salesforce limits", "Save & Sync" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-avoid-salesforce-transaction-limits-during-sync", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-avoid-salesforce-transaction-limits-during-sync", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c5ae0d6b-9898-4cd4-97ab-24787dde0347" ] }, { "id": "faq-2213", "question": "What are new-device login alerts in Thynk?", "answer": "New-device login alerts tell users when their Thynk account is accessed from a device or browser not seen before.The alert shows details such as device, browser, location and time.Users can confirm the login was theirs or alert their administrator.Identity verification can be required for new devices.These alerts add protection to group, account and booking data. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant.Find out more in the Thynk Trust Center.", "category": "Salesforce Integration", "tags": [ "group booking software", "hotel CRM", "GSO" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-new-device-login-alerts-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-new-device-login-alerts-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:40:15.517174+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:412593f4-f5db-4fb5-bdc9-a646ffb463ed" ] }, { "id": "faq-591", "question": "Can you modify all events in one go or clone bookings with all events (or a subset of events)?", "answer": "Yes. Thynk includes flexible tools for working with many events at once.Clone a booking with all of its events or with a selected subset.Copy events covering a single day or multiple days.Select events by type and update them together with mass editing.These tools save time on large and recurring programmes, while every event remains individually editable.", "category": "Products", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-you-modify-all-events-in-one-go-or-clone-bookings-with-all-events-or-a-subset-of-events", "sourceUrl": "https://faq.thynk.cloud/products/can-you-modify-all-events-in-one-go-or-clone-bookings-with-all-events-or-a-subset-of-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-167", "question": "Is the solution cloud-based?", "answer": "Yes. Thynk is a cloud-native solution built on Salesforce.No servers to install or maintain.Access from any browser and from the Salesforce mobile app.High availability and redundancy from the Salesforce platform.Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Updates are delivered in the cloud, so every property works on the same version.Find out more in the Thynk Trust Center.", "category": "Solutions", "tags": [ "cloud-based", "Salesforce", "high availability", "redundancy", "PMS Integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/is-the-solution-cloud-based", "sourceUrl": "https://faq.thynk.cloud/solutions/is-the-solution-cloud-based", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-599", "question": "Is there flexible overbooking management?", "answer": "The system allows for flexible overbooking management on rooms, which is also driven by the PMS setup. For spaces, overbooking is managed through a ranking system with a notification sent to the booking owner.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/is-there-flexible-overbooking-management", "sourceUrl": "https://faq.thynk.cloud/general/is-there-flexible-overbooking-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:43.150982+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-168", "question": "Is there a ready-to-use banquet tool available?", "answer": "Yes. Thynk includes a full, ready-to-use banquet and catering tool.Function diary and space management: combined spaces, capacities, overbooking per rank, privatisation, blackout periods and events in town.Products: items, menus, combo products, service packages, AV equipment and flexible pricing.Documents: e-proposals, contracts and BEOs with change tracking.Operations: service orders and supplier requests for third-party equipment.Finance: pro formas, collection, e-payments and commission management.It also includes a meetings and events direct booking engine.", "category": "Products", "tags": [ "banquet tool", "space management", "event management", "scheduling", "proposal management" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/is-there-a-ready-to-use-banquet-tool-available", "sourceUrl": "https://faq.thynk.cloud/products/is-there-a-ready-to-use-banquet-tool-available", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:07.797849+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1303", "question": "How does Cvent RFP integration improve lead management in hospitality software?", "answer": "Cvent RFP integration is a feature within hospitality software that connects the platform to Cvent's Request for Proposal system, streamlining the process of receiving, managing, and responding to event leads. This integration enhances lead management by automatically importing RFPs into hotel CRM or venue CRM systems, reducing manual data entry and accelerating response times. It supports event management systems and Meeting & Events software by providing accurate availability and pricing via CRS and channel hubs. Integration with global sales office (GSO) tools allows centralised tracking of leads across multiple properties. Revenue analytics benefit from this integration by offering detailed insights into lead conversion rates and event profitability. Thynk's hospitality software includes native Cvent RFP integration and is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure handling of sensitive client data. Compared to platforms like Event Temple and Tripleseat, Thynk provides deeper Salesforce integration and enhanced analytics, enabling hospitality businesses to optimise lead management and maximise revenue opportunities effectively.", "category": "Configuration", "tags": [ "Cvent RFP integration", "lead management", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-cvent-rfp-integration-improve-lead-management-in-hospitality-software", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-cvent-rfp-integration-improve-lead-management-in-hospitality-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "50578627-8ba1-4e42-aa6a-67df99fac9e7" ] }, { "id": "faq-841", "question": "How does group booking software integrate with CRS and channel hubs?", "answer": "Group booking software is a specialised hospitality software tool that manages reservations for multiple guests or attendees under a single booking, often used for events, conferences, or large groups. Integration with Central Reservation Systems (CRS) and channel hubs is essential for real-time availability updates, pricing consistency, and streamlined booking processes across multiple distribution channels. This integration ensures that group bookings are accurately reflected in the property management system (PMS) and global sales office (GSO) platforms, reducing overbooking risks and enhancing operational efficiency. Thynk’s group booking software seamlessly connects with CRS and channel hubs, leveraging Salesforce’s robust infrastructure; Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing secure and reliable data management. This connectivity supports lead management and revenue analytics by consolidating booking data and sales insights into a single platform. Compared to competitors like Amadeus Delphi or Opera OSEM, Thynk offers a more integrated and flexible solution that simplifies complex group booking workflows, enabling hotels and venues to maximise occupancy and revenue.", "category": "Platform", "tags": [ "group booking software", "CRS", "channel hub" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-crs-and-channel-hubs", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-crs-and-channel-hubs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "66b16fb3-cd3a-4226-9c19-03c4c17b21b7" ] }, { "id": "faq-2171", "question": "How can admins customise the related-record options on Thynk email templates?", "answer": "Email templates in Thynk can be linked to related records, such as bookings or payments, so merge fields fill in automatically.Administrators decide which related record types are offered when users send emails.Options are managed through Thynk's configuration settings, such as custom metadata or picklists.Templates then reference the allowed record types and their fields.Users only see options that match your processes, and every email is logged against the right record.", "category": "Salesforce Integration", "tags": [ "hospitality software", "hotel CRM", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-admins-customise-the-related-record-options-on-thynk-email-templates", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-admins-customise-the-related-record-options-on-thynk-email-templates", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:9122ca2b-d142-48a5-9de5-c63b92ca70dd" ] }, { "id": "faq-448", "question": "Does Thynk.cloud support version control for event contracts and invoices?", "answer": "Yes, Thynk.cloud maintains version control on all contracts and invoices, allowing your team to track changes over time and ensure the most current documents are used for client communications. This feature enhances accuracy and accountability in your sales and catering processes.", "category": "Platform", "tags": [ "version control", "contracts", "invoices", "sales and catering" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/does-thynkcloud-support-version-control-for-event-contracts-and-invoices", "sourceUrl": "https://faq.thynk.cloud/platform/does-thynkcloud-support-version-control-for-event-contracts-and-invoices", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "97b4292c-d6a2-40e9-a9cf-bc4f6d647cc1" ] }, { "id": "faq-830", "question": "What advantages does group booking software offer for MICE event planners?", "answer": "Group booking software is a specialised hospitality tool designed to manage large-scale bookings for MICE (Meetings, Incentives, Conferences, and Exhibitions) events. It facilitates coordination between venues, hotels, and event planners by centralising lead management, contract negotiation, and room block allocation. This software integrates with hotel CRMs, PMS, and CRS to ensure real-time availability and pricing accuracy. For MICE planners, group booking software streamlines communication, reduces errors, and accelerates the booking process. Thynk’s group booking software, built on Salesforce, benefits from Salesforce’s enterprise-grade security and analytics capabilities, enabling detailed revenue analytics and performance tracking. Unlike competitors such as Tripleseat or Momentus, Thynk provides a unified platform that combines GSO activities and channel hub management, enhancing collaboration across sales teams and improving overall event profitability. This comprehensive approach supports venues and hotels in maximising group business opportunities and delivering exceptional client experiences.", "category": "Platform", "tags": [ "group booking software", "MICE", "hotel CRM", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-advantages-does-group-booking-software-offer-for-mice-event-planners", "sourceUrl": "https://faq.thynk.cloud/platform/what-advantages-does-group-booking-software-offer-for-mice-event-planners", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "12dc7ee4-7335-4aa2-a5c6-cf854c158dcd" ] }, { "id": "faq-22", "question": "Can Thynk manage many group bookings at the same time?", "answer": "Yes. Thynk is designed for sales teams that handle many group bookings in parallel.Manage room blocks, events and catering for each group in its own booking.Track pickup and release dates for every block.Use list views and dashboards to see all active groups by status, arrival date or sales manager.Because Thynk is built on Salesforce, it supports large teams and portfolios, from a single property to a hotel group.", "category": "Products", "tags": [ "group-bookings", "scalability", "concurrent", "performance", "group", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-thynk-manage-many-group-bookings-at-the-same-time", "sourceUrl": "https://faq.thynk.cloud/products/can-thynk-manage-many-group-bookings-at-the-same-time", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-1527", "question": "What is hospitality software business segment configuration and how does it benefit hotels?", "answer": "Hospitality software business segment configuration refers to the process of categorising different lines of business or customer groups within a hospitality platform. This configuration enables hotels and venues to manage diverse operations such as meetings, corporate bookings, and leisure segments distinctly. Proper business segment setup is crucial for accurate reporting, automation, and integration with systems like Salesforce, PMS, and CRS. It ensures that revenue analytics and lead management are segmented correctly, allowing targeted marketing and operational efficiency. Platforms like Thynk.cloud facilitate this by allowing administrators to add and map new business segments seamlessly, supporting complex hospitality environments including MICE and group bookings. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and reliable integration. By maintaining consistent naming conventions and synchronising segments with Salesforce objects, hospitality operators can optimise their Meeting & Events software and venue CRM capabilities, enhancing overall commercial value and data accuracy.", "category": "Salesforce Integration", "tags": [ "hospitality software", "business segments", "Salesforce integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-hospitality-software-business-segment-configuration-and-how-does-it-benefit-hotels", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-hospitality-software-business-segment-configuration-and-how-does-it-benefit-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "14644f07-942f-4a7b-a7f0-509468a2c65b" ] }, { "id": "faq-388", "question": "What impact does changing guest counts have on package pricing and availability?", "answer": "Modifying the number of guests triggers automatic recalculations of package pricing and availability, helping you maintain accurate and competitive offers. This dynamic adjustment supports efficient resource allocation and seamless booking management.", "category": "Salesforce Integration", "tags": [ "pricing", "availability", "resource allocation" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-impact-does-changing-guest-counts-have-on-package-pricing-and-availability", "sourceUrl": "https://faq.thynk.cloud/platform/what-impact-does-changing-guest-counts-have-on-package-pricing-and-availability", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "fb54607a-c0e6-4df6-b003-d7878cce9c74" ] }, { "id": "faq-348", "question": "Can dietary requirements captured in Thynk.cloud be synchronised with Salesforce records?", "answer": "Yes, Thynk is built natively on Salesforce to sync dietary and allergy information with contact or lead records, maintaining a unified data source across sales and event teams. Thynk is built on Salesforce; Salesforce is highly scalable and secure, ensuring reliable data synchronisation.", "category": "Platform", "tags": [ "Salesforce integration", "data synchronization", "dietary requirements" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-dietary-requirements-captured-in-thynkcloud-be-synchronised-with-salesforce-records", "sourceUrl": "https://faq.thynk.cloud/platform/can-dietary-requirements-captured-in-thynkcloud-be-synchronised-with-salesforce-records", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6bbee279-7834-458e-a0c5-f67dd640350e" ] }, { "id": "faq-2182", "question": "How do I log calls, appointments and future traces in Thynk?", "answer": "Thynk records every client interaction and planned follow-up on the related record.Calls: log a call on the account, contact or booking with notes and outcome.Appointments: create meetings, which can sync with Outlook and Office 365.Future traces: create tasks with due dates to plan follow-ups, with automatic reminders.All activities appear on the record's timeline and in activity reports, so the whole team has full context and no follow-up is missed.", "category": "Platform", "tags": [ "event management system", "future traces", "follow-ups" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-log-calls-appointments-and-future-traces-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-log-calls-appointments-and-future-traces-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:12a00947-155c-47a8-a283-a614e4a95993" ] }, { "id": "faq-925", "question": "What is the role of lead management in venue CRM and Meeting & Events software?", "answer": "Lead management in venue CRM and Meeting & Events software refers to the process of capturing, tracking, and nurturing potential clients interested in booking event spaces or accommodations. Effective lead management ensures timely follow-up, accurate data capture, and personalised communication, which are critical for converting inquiries into confirmed bookings. In hospitality, lead management integrates with hotel CRM, group booking software, and CRS to provide a 360-degree view of client interactions and booking history. Thynk’s venue CRM and Meeting & Events software built on Salesforce, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, offers advanced lead management capabilities that streamline workflows and automate communication. Compared to competitors like MeetingPackage and Tripleseat, Thynk emphasises seamless integration with Cvent RFP, revenue analytics, and a unified channel hub, enabling venues to optimise sales pipelines and improve conversion rates. This comprehensive approach enhances operational efficiency and drives revenue growth by aligning sales, marketing, and event management teams within one platform.", "category": "Platform", "tags": [ "lead management", "venue CRM", "Meeting & Events software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-the-role-of-lead-management-in-venue-crm-and-meeting-events-software", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-role-of-lead-management-in-venue-crm-and-meeting-events-software", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "020b2070-e3ad-46f5-94f2-bc89c68036fe" ] }, { "id": "faq-1877", "question": "How can group booking software improve venue CRM performance?", "answer": "Group booking software is a specialised tool that facilitates the management of multiple room reservations or event spaces under a single booking, often used by hotels and venues for conferences, weddings, or corporate events. When integrated with venue CRM systems, group booking software enhances customer data accuracy, streamlines lead management, and supports revenue analytics by consolidating booking information. This integration allows venues to track client interactions, preferences, and booking history effectively, improving personalised marketing and operational efficiency. Thynk’s group booking software built on Salesforce, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, offers seamless synchronisation with PMS and CRS, ensuring that group bookings are accurately reflected across all systems. Compared to competitors like Tripleseat or Momentus, Thynk provides robust automation for validating account linkages and managing primary account statuses, reducing errors and improving data integrity. This results in better coordination between the Global Sales Office (GSO) and event teams, ultimately driving higher conversion rates and customer satisfaction.", "category": "Configuration", "tags": [ "group booking software", "venue CRM", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-improve-venue-crm-performance", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-improve-venue-crm-performance", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "12aec367-e7ac-485d-8379-dc7f07f34445" ] }, { "id": "faq-363", "question": "How does multi-editing bookings in Thynk.cloud improve event management for hospitality teams?", "answer": "Multi-editing in Thynk.cloud allows hospitality teams to update multiple event bookings simultaneously, saving time and ensuring consistency across related functions. This feature streamlines bulk changes like dates, times, or assigned resources, enhancing operational efficiency for conference and banquet services.", "category": "Platform", "tags": [ "multi-editing", "event management", "hospitality" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-multi-editing-bookings-in-thynkcloud-improve-event-management-for-hospitality-teams", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-multi-editing-bookings-in-thynkcloud-improve-event-management-for-hospitality-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c084ee00-3807-46ec-b6ec-3e659503463a" ] }, { "id": "faq-169", "question": "Is this a proven CRM system?", "answer": "Yes. Thynk is built on Salesforce, the world's leading AI CRM, and uses Salesforce standards.Thynk is upgraded automatically with each Salesforce release.It includes account, contact and sales activity management.Territory management, roles, hierarchies and permissions are built in.Users work from desktop, the mobile app or Outlook.Analytics show sales contribution per staff member, team, segment and property.Hotels and venues get a proven CRM foundation tailored to hospitality sales.", "category": "Products", "tags": [ "CRM", "Salesforce", "Analytics", "Integration", "Mobile" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/is-this-a-proven-crm-system", "sourceUrl": "https://faq.thynk.cloud/products/is-this-a-proven-crm-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:33.600902+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-510", "question": "How does Thynk.cloud’s Mews integration enhance the management of bookings and guest data?", "answer": "By automating data synchronisation between Mews and Thynk.cloud, hotels can manage bookings and guest information more efficiently, reducing manual workload and improving accuracy. This real-time integration supports better decision-making and a seamless function diary experience for sales and catering teams.", "category": "Salesforce Integration", "tags": [ "booking management", "guest data", "automation", "function diary" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkclouds-mews-integration-enhance-the-management-of-bookings-and-guest-data", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkclouds-mews-integration-enhance-the-management-of-bookings-and-guest-data", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "a4f1a1de-c305-4bab-a9f7-e72814abf08b" ] }, { "id": "faq-2193", "question": "What are agreed, expected, guaranteed and set numbers in a Thynk booking?", "answer": "Thynk records several attendance figures for each event, so every team plans with the right number.Agreed: the number confirmed when the booking is made.Expected: the forecast attendance for the event day.Guaranteed: the minimum number the client commits to pay for.Set: the number the room is set up for.Catering, staffing and room setups follow these figures, and invoices use the guaranteed or actual numbers as agreed.", "category": "Platform", "tags": [ "hospitality software", "event management system", "lead management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-are-agreed-expected-guaranteed-and-set-numbers-in-a-thynk-booking", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-agreed-expected-guaranteed-and-set-numbers-in-a-thynk-booking", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:16b44b51-bb3e-4579-b1e8-fcfc9ff4e5bd" ] }, { "id": "faq-617", "question": "can system be able to identify deposit transfer between different events and trigger alert or exception report?", "answer": "Yes, a robust system can be configured to track and identify deposit transfers between different events. This capability allows for the triggering of alerts or the generation of exception reports to monitor unusual activity.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/can-system-be-able-to-identify-deposit-transfer-between-different-events-and-trigger-alert-or-except", "sourceUrl": "https://faq.thynk.cloud/general/can-system-be-able-to-identify-deposit-transfer-between-different-events-and-trigger-alert-or-except", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:44.271095+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-253", "question": "What is the Event Listing Report in Thynk.cloud and how does it benefit hospitality teams?", "answer": "The Event Listing Report provides Conference Services and Banquet Teams with a centralised, real-time overview of all in-house events scheduled for today, this week, or this month. This enables efficient management of event logistics, resource allocation, and ensures seamless operations across your venue.", "category": "Platform", "tags": [ "Event Listing Report", "Event Management", "Hospitality Operations" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-is-the-event-listing-report-in-thynkcloud-and-how-does-it-benefit-hospitality-teams", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-event-listing-report-in-thynkcloud-and-how-does-it-benefit-hospitality-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7f322f91-8ad7-4e02-8f47-f0cfd5423d35" ] }, { "id": "faq-296", "question": "How does Thynk.cloud integrate group data with Salesforce?", "answer": "Thynk.cloud synchronises group data with Salesforce objects related to events and accounts, allowing you to create custom Salesforce reports that mirror or extend the Groups In-House view. Thynk is built on Salesforce; Salesforce is highly scalable and secure, ensuring reliable data integration for your hospitality operations.", "category": "Platform", "tags": [ "Salesforce integration", "data synchronization", "custom reports" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-group-data-with-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-group-data-with-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "af65f4d7-c73f-4c6d-abb1-1eb60c03ce35" ] }, { "id": "faq-342", "question": "Can Thynk.cloud synchronise emails in real-time and how does this benefit hospitality operations?", "answer": "Yes, Thynk.cloud allows configurable sync frequencies including real-time syncing, which ensures that inbound and outbound emails are promptly reflected in the platform. This immediacy supports dynamic sales and catering environments by keeping all stakeholders updated with the latest communication.", "category": "Salesforce Integration", "tags": [ "email sync", "real-time", "hospitality operations", "communication" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-thynkcloud-synchronise-emails-in-real-time-and-how-does-this-benefit-hospitality-operations", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynkcloud-synchronise-emails-in-real-time-and-how-does-this-benefit-hospitality-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ed303ab7-8d4f-4f6f-8a84-4e63a45c4652" ] }, { "id": "faq-2207", "question": "What is a multi-day package in Thynk?", "answer": "A multi-day package is a package for an event lasting several days, in which each package line can be assigned to specific days.Daily items, such as a day delegate rate, apply to every day.Other items, such as a gala dinner, apply only to the day they occur.Pricing and quantities follow the days selected.Multi-day packages give precise control over services and prices for conferences and programmes, and BEOs show each day's items correctly.", "category": "Technical Documentation", "tags": [ "hospitality software", "event management system", "multi-days package" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-a-multi-day-package-in-thynk", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-a-multi-day-package-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:160f25c7-f4a8-4cf4-b09d-18e5c6a9598b" ] }, { "id": "faq-92", "question": "How do I handle group contracts and deposits?", "answer": "Generate group contracts directly from the booking with customisable terms and conditions. Set deposit requirements (percentage or flat amount), payment schedules, and cancellation deadlines. The system tracks deposit payments, can send automatic reminders, and can integrate with your accounting system for seamless financial management.", "category": "Products", "tags": [ "contracts", "deposits", "payment-tracking", "group" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/how-do-i-handle-group-contracts-and-deposits", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-handle-group-contracts-and-deposits", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:30.292235+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-764", "question": "What key features should I consider when selecting group booking software for hotels?", "answer": "Group booking software is essential for managing reservations for multiple guests or attendees under one booking, particularly for events like conferences, weddings, or corporate meetings. Look for features such as seamless integration with CRS and PMS for efficient inventory management, comprehensive lead management to track inquiries, and strong support for GSO (Global Sales Office) coordination. Thynk’s group booking software, hosted on the secure Salesforce platform, excels with advanced revenue analytics and Cvent RFP integration, allowing hotels to streamline event proposals and optimise sales processes, delivering a competitive advantage over other solutions like Event Temple or MeetingPackage.", "category": "Platform", "tags": [ "group booking software", "GSO", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-key-features-should-i-consider-when-selecting-group-booking-software-for-hotels", "sourceUrl": "https://faq.thynk.cloud/platform/what-key-features-should-i-consider-when-selecting-group-booking-software-for-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "12f1cef9-1118-4bc8-bf55-01de6f5f9825" ] }, { "id": "faq-310", "question": "How do I resynchronise booking data between Thynk and Mews?", "answer": "Thynk synchronises booking data with Mews automatically, and users can also start a manual sync whenever they want to refresh a booking.Open the booking and run the sync to send the latest details to Mews.The function diary and the PMS then show the same information.Regular checks of booking details keep both systems aligned.Manual synchronisation is useful after bulk updates or when details are changed in several places, giving sales and reservations teams confidence in their data.", "category": "Configuration", "tags": [ "booking", "data accuracy", "Mews", "manual sync" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-do-i-resynchronise-booking-data-between-thynk-and-mews", "sourceUrl": "https://faq.thynk.cloud/solutions/how-do-i-resynchronise-booking-data-between-thynk-and-mews", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:18.607161+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2819b783-0428-4f6a-acf8-6a95b8206675" ] }, { "id": "faq-2215", "question": "How do I add a new event to a booking in Thynk's Event Manager?", "answer": "Thynk's Event Manager helps sales and conference services teams add events to group bookings, conferences and MICE programmes from the Events tab on a booking. Open the booking, select the Events tab, then click Add Event to open the New Booking Event side panel.\nAssign a Function (function type) first. By default, Thynk names the event from the function type and function space, for example Wedding – Ballroom. Next choose a Function Space filtered to the property on the event. For a multi-property booking, set the property on the event before selecting a space. If you leave the function space blank, Thynk assigns the property's default To Be Confirmed space. Agreed Guests defaults to the booking guest count, and you can set an optional Setup style.\nThe start date defaults to the booking's first date. When you save, Thynk can fill start and end times, setup and related defaults from Booking Event Defaults for that function type, then the parent product, then property settings. Event Status is prefilled from your property's booking-to-event status mapping, and you can set a different status when needed — for example holding space on a tentative booking, or keeping an inquired status for a possible extra event on a confirmed booking.\nEnter unit price, pricing type, discount or complimentary settings as required, then click Save or Save & New to create another event.\nLearn more in the Thynk University Events course.", "category": "Products", "tags": [ "event manager", "group bookings", "MICE", "function space", "event management system", "conferences" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-add-a-new-event-to-a-booking-in-thynks-event-manager", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-add-a-new-event-to-a-booking-in-thynks-event-manager", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-12T06:24:19.594162+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/events/texts/71732494-how-can-i-add-a-new-event-to-a-booking", "gdoc:1CG6fo-8ZgNIqSszw113-0gsAtoa5XzeRlzhW5hEBl-E" ] }, { "id": "faq-1348", "question": "How are inquiries converted into bookings in Thynk?", "answer": "In Thynk, an inquiry is converted into a booking once it reaches a status that your property has configured as ready for conversion.Configurable statuses: administrators decide which inquiry statuses allow conversion, so the sales process stays consistent.Permissions: conversion is available to users whose profile and permission sets allow them to create bookings.Business rules: because Thynk is built on Salesforce, validation rules and Flows can add your own checks before conversion.When the inquiry is converted, its details carry over to the new booking, so no information is retyped and the full history stays linked.", "category": "Configuration", "tags": [ "hospitality software", "hotel CRM", "event management system" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-are-inquiries-converted-into-bookings-in-thynk", "sourceUrl": "https://faq.thynk.cloud/solutions/how-are-inquiries-converted-into-bookings-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:18.607161+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e8ad23a0-8c13-4b50-9d10-0895aa161576" ] }, { "id": "faq-493", "question": "Can Thynk.cloud help improve client communication when adding extra services to bookings?", "answer": "Yes, Thynk.cloud supports clear communication by allowing Sales Managers to confirm added services with clients, ensuring transparency and enhancing guest satisfaction. This feature helps hotels and venues deliver personalised and memorable experiences.", "category": "Platform", "tags": [ "Client Communication", "Customer Experience", "Sales Management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-thynkcloud-help-improve-client-communication-when-adding-extra-services-to-bookings", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynkcloud-help-improve-client-communication-when-adding-extra-services-to-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "61976f53-94ce-4b5a-b456-fbb1a017d0c6" ] }, { "id": "faq-502", "question": "How can I email proposals, contracts, BEOs, or proformas directly from Thynk.cloud?", "answer": "You can easily email finalised proposals, contracts, Banquet Event Orders (BEOs), and proformas directly from the booking details in Thynk.cloud. Simply select the booking, prepare your document, and use the built-in email feature to send it to your client, streamlining communication and saving time.", "category": "Platform", "tags": [ "email", "proposals", "contracts", "BEO", "proformas", "communication" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-email-proposals-contracts-beos-or-proformas-directly-from-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-email-proposals-contracts-beos-or-proformas-directly-from-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2fa54dad-41b5-4b98-a5b4-2aa85b4c274c" ] }, { "id": "faq-456", "question": "How can Property Admins set and manage sales goals in Thynk.cloud?", "answer": "Property Admins can configure sales goals by accessing the Sales Goals section in the Thynk Admin Console, where they define targets by time periods and assign them to users or territories. This enables precise tracking of sales performance aligned with business objectives, ensuring teams stay focused on key metrics.", "category": "Platform", "tags": [ "sales goals", "property admin", "configuration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-property-admins-set-and-manage-sales-goals-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-property-admins-set-and-manage-sales-goals-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e51a2d59-2142-4182-9860-243bb477380d" ] }, { "id": "faq-1290", "question": "What is a venue CRM and how does it support lead management?", "answer": "A venue CRM is a hospitality software tool tailored to manage customer relationships specifically for venues such as hotels, conference centres, and event spaces. It centralises lead management by capturing, tracking, and nurturing sales leads from initial inquiry through booking confirmation. Effective venue CRM systems integrate with other platforms like PMS, CRS, and GSO to provide a comprehensive view of client interactions and booking statuses. The importance of lead management within a venue CRM lies in optimising sales pipelines, improving conversion rates, and enabling personalised communication. Thynk’s venue CRM is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and compliant data handling. Thynk enhances lead management by automating workflows, integrating with Cvent RFPs, and providing detailed revenue analytics. This integration supports venues in managing complex group bookings and MICE events more efficiently, offering a competitive edge over solutions like MeetingPackage or Momentus through its seamless synchronisation and advanced reporting capabilities.", "category": "Salesforce Integration", "tags": [ "venue CRM", "lead management", "PMS", "GSO", "Cvent" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-a-venue-crm-and-how-does-it-support-lead-management", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-a-venue-crm-and-how-does-it-support-lead-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6ba0fc37-ba4a-40a9-b067-32b1c478916e" ] }, { "id": "faq-1195", "question": "How does hospitality software improve email distribution list management?", "answer": "Hospitality software is a specialised platform designed to streamline operations such as email distribution list management for hotels and venues. Managing email lists within hospitality software ensures that notifications, like rate loading forms or booking updates, reach the correct recipients efficiently. This software often integrates with Customer Relationship Management (CRM) systems like hotel CRM or venue CRM, enabling seamless synchronisation of contact information. For example, Thynk.cloud is built on Salesforce, allowing users to update distribution lists in one place and automatically propagate changes across systems. This integration reduces errors, prevents delivery failures, and supports audit trails through documentation features. Additionally, hospitality software can provide delivery verification by checking email logs and sending test notifications to confirm receipt. Compared to competitors like Amadeus Delphi or Opera OSEM, Thynk offers a robust, Salesforce-powered backend, ensuring high reliability and security. Overall, hospitality software enhances communication workflows, improves operational efficiency, and supports revenue analytics by ensuring timely and accurate information distribution across teams and stakeholders.", "category": "Salesforce Integration", "tags": [ "hospitality software", "email distribution", "CRM", "Salesforce" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-hospitality-software-improve-email-distribution-list-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-hospitality-software-improve-email-distribution-list-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:38.385857+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7e73025c-2778-4113-abfb-56dbb5bc4d5f" ] }, { "id": "faq-655", "question": "What is hospitality software integration with Opera PMS and how does it benefit hotels?", "answer": "Hospitality software integration with Opera PMS refers to the seamless connection between Opera Property Management System and other platforms like Thynk.cloud to automate data flow and streamline hotel operations. Opera PMS is a widely used system managing reservations, guest profiles, and billing. Integrating it with hospitality software such as Thynk.cloud enables hotels to synchronise guest data, automate workflows, and enhance reporting accuracy. This integration supports related systems like CRS (Central Reservation System) and GSO (Global Sales Office) by providing consistent, real-time data across platforms. Operationally, it reduces manual data entry errors and accelerates processes like check-in and billing. Commercially, it improves guest experience and revenue management through better analytics and targeted marketing. Thynk.cloud facilitates this by providing API connectivity, secure data synchronisation, and customisable workflows, ensuring hotels can leverage their Opera PMS data effectively within a broader technology ecosystem.", "category": "Salesforce Integration", "tags": [ "hospitality software", "Opera PMS", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-hospitality-software-integration-with-opera-pms-and-how-does-it-benefit-hotels", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-hospitality-software-integration-with-opera-pms-and-how-does-it-benefit-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:30.292235+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "06c7505d-d2fc-4acc-b756-e26eec848425" ] }, { "id": "faq-2194", "question": "How are booking commissions set up per property in Thynk?", "answer": "Thynk includes commission management configured per property.Administrators define commission rates for each property and booking type.Commissions are linked to agencies or intermediaries on the booking.Amounts are calculated automatically from the booking revenue.Reports show commissions due and paid.Finance teams get accurate figures, and sales teams see the net value of agency business.", "category": "Platform", "tags": [ "hospitality software", "booking commissions", "CRM", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-are-booking-commissions-set-up-per-property-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-are-booking-commissions-set-up-per-property-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:a0702d2c-a732-4442-9449-30cfa24349a9" ] }, { "id": "faq-1822", "question": "How does a hotel CRM handle conflicting operations during Save & Sync?", "answer": "A hotel CRM manages Save & Sync by coordinating updates to the same booking record, so one operation completes at a time and users are notified when another update is already in progress. This coordination matters when multiple users or automated processes attempt to modify reservation data concurrently, common in high-volume environments such as group bookings or MICE event management. Effective venue CRM and event management systems implement locking mechanisms or UI controls to coordinate concurrent edits. Thynk, built on Salesforce, benefits from Salesforce’s robust transaction management and locking features, helping to serialise operations in order. Additionally, Thynk encourages asynchronous processing and user education to minimise simultaneous Save & Sync attempts. This approach ensures data integrity and smooth synchronisation across CRS, PMS, and global sales office (GSO) systems, enhancing operational efficiency and customer experience in hospitality settings.", "category": "Configuration", "tags": [ "hotel CRM", "Save & Sync", "conflicting operations" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-a-hotel-crm-handle-conflicting-operations-during-save-sync", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-a-hotel-crm-handle-conflicting-operations-during-save-sync", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c5ae0d6b-9898-4cd4-97ab-24787dde0347" ] }, { "id": "faq-1313", "question": "How does a channel hub integrate with CRS and improve hotel distribution?", "answer": "Thynk combines a channel hub for inbound leads with integrations to reservation and property management systems, which improves how hotels sell and distribute group and event business.Leads from Cvent, email, web forms and the meetings and events direct booking engine arrive in one place.Room types, rates and availability come from the connected PMS.Confirmed room blocks and reservations flow back to the PMS automatically.Thynk's open API connects further systems in real time.Hotels respond with accurate offers and keep inventory consistent across systems.", "category": "Platform", "tags": [ "channel hub", "CRS", "hotel distribution", "lead management", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-integrate-with-crs-and-improve-hotel-distribution", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-channel-hub-integrate-with-crs-and-improve-hotel-distribution", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:39.654318+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "43587cf8-4855-488b-bed9-e21d26c48430" ] }, { "id": "faq-2172", "question": "Where do I find the contracts I have sent to customers in Thynk?", "answer": "Thynk keeps every contract you send on the related booking and account.Open the booking to see its contracts and their status.Use the contracts list view to see all contracts, filtered by customer, date or status.Open a contract to view, update or resend the document.Contract status, such as sent, accepted or signed, is visible to the team and in pipeline reports, so follow-ups are never missed.", "category": "Platform", "tags": [ "hospitality software", "contract management", "CRM", "PMS" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/where-do-i-find-the-contracts-i-have-sent-to-customers-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/where-do-i-find-the-contracts-i-have-sent-to-customers-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:7fc34931-e01c-45c6-8946-835521953846" ] }, { "id": "faq-449", "question": "Can sales goals in Thynk.cloud be aligned with specific territories or teams?", "answer": "Yes, Thynk.cloud allows sales goals to be assigned to individual users, teams, or geographic territories, facilitating targeted performance management. This segmentation helps hospitality sales teams focus on their respective markets or product segments for optimised results.", "category": "Platform", "tags": [ "territories", "teams", "sales goals" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-sales-goals-in-thynkcloud-be-aligned-with-specific-territories-or-teams", "sourceUrl": "https://faq.thynk.cloud/platform/can-sales-goals-in-thynkcloud-be-aligned-with-specific-territories-or-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e51a2d59-2142-4182-9860-243bb477380d" ] }, { "id": "faq-24", "question": "Can I manage events across multiple properties?", "answer": "Yes. Thynk is a multi-property platform, so events can be managed across several hotels or venues.Check function space availability for each property.Create bookings that include events and accommodation at more than one property.Report on events across the portfolio or for one property at a time.Group and cluster sales teams use one system, while each property keeps control of its own space and operations.", "category": "Products", "tags": [ "meetings-events", "multi-property", "centralized", "portfolio", "MICE" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/can-i-manage-events-across-multiple-properties", "sourceUrl": "https://faq.thynk.cloud/products/can-i-manage-events-across-multiple-properties", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 200, "sources": [ "confluence://property-management", "university://multi-property", "salesforce://property-setup" ] }, { "id": "faq-2228", "question": "Where can developers find Thynk's API documentation and OpenAPI specs?", "answer": "Thynk publishes its API documentation on the Thynk Partners portal, at partners.thynk.cloud/documentation. The page is public, so hotel groups, venues, technology partners and their developers can review it before and during an integration project.\nThe documentation hub brings together three resources:\n\nFull API documentation on GitBook: guides and references for integrating with Thynk APIs.\nThynk Mock API: an interactive API explorer with code samples and testing tools, so developers can try calls before connecting to a live environment.\nDownloadable OpenAPI specifications: the Thynk API specification for offline use.\n\nThe portal is the right starting point for integrations that read or update Thynk data, for example ones that need function space availability or function diary information for meetings and events.\nTechnology providers that join the Thynk ecosystem partner programme also get API access, technical documentation, integration support and a sandbox environment. Because Thynk is built on Salesforce, these integrations work alongside the PMS, CRS and Cvent connections hotels already rely on, giving sales, MICE and GSO teams one connected hospitality commercial platform.", "category": "Integrations", "tags": [ "API", "API documentation", "OpenAPI", "Mock API", "partners", "integrations", "function diary" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/where-can-developers-find-thynks-api-documentation-and-openapi-specs", "sourceUrl": "https://faq.thynk.cloud/solutions/where-can-developers-find-thynks-api-documentation-and-openapi-specs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-14T07:59:31.140198+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1778498203904859", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1778498277976569?thread_ts=1778498203.904859&cid=C02T23F6T4K", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1778498484797719?thread_ts=1778498203.904859&cid=C02T23F6T4K", "https://partners.thynk.cloud/documentation", "https://partners.thynk.cloud/" ] }, { "id": "faq-904", "question": "What are the benefits of using an event management system in hospitality?", "answer": "An event management system in hospitality is software designed to plan, organise, and execute events within hotels and venues efficiently. It integrates with hospitality software components such as venue CRM, channel hubs, and CRS (Central Reservation Systems) to provide end-to-end management of meetings, incentives, conferences, and exhibitions (MICE). This system facilitates lead management, contract generation, and resource allocation, improving operational workflows and client satisfaction. Thynk’s event management system, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, offers robust Cvent RFP integration, enabling venues to capture and respond to event requests seamlessly. Unlike competitors like MeetingPackage or Momentus, Thynk combines event management with revenue analytics and hotel CRM, providing venues with actionable insights to optimise event profitability. This holistic approach supports global sales offices (GSO) and group booking software, making it easier for hospitality providers to manage complex event portfolios and enhance customer engagement.", "category": "Platform", "tags": [ "event management system", "venue CRM", "Cvent RFP integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-an-event-management-system-in-hospitality", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-using-an-event-management-system-in-hospitality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4bc37f7b-891f-4171-877e-084b017fc53b" ] }, { "id": "faq-109", "question": "How does real-time availability work in the CRS?", "answer": "The CRS maintains real-time inventory across all connected systems, providing instant availability updates for group bookings. It synchronises with your PMS and other booking systems to prevent overbooking and ensure accurate availability display.", "category": "Products", "tags": [ "groups-space-crs", "real-time", "availability", "inventory", "MICE", "group" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-real-time-availability-work-in-the-crs", "sourceUrl": "https://faq.thynk.cloud/products/how-does-real-time-availability-work-in-the-crs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 89, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-241", "question": "How are booking and event statuses connected within Thynk.cloud?", "answer": "Booking status often drives or mirrors event status—for example, a Confirmed booking usually corresponds with a Scheduled event. Changes in event status should update booking status to keep data consistent and accurate.", "category": "Salesforce Integration", "tags": [ "booking status", "event status", "data integrity" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-are-booking-and-event-statuses-connected-within-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-are-booking-and-event-statuses-connected-within-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f289ee11-e91e-41c8-ba05-3d56fea990f1" ] }, { "id": "faq-2190", "question": "How do I track deposits and payments on an event booking in Thynk?", "answer": "Thynk tracks deposits and payments directly on the booking.Set a deposit schedule with amounts and due dates.Record payments with method, amount and date received.See the status of each deposit, such as due, received or refunded, and the balance outstanding.Send automatic reminders for upcoming and overdue deposits.Finance and sales teams share one view of payment status, and pro formas and invoices stay consistent with the booking.", "category": "Platform", "tags": [ "hospitality software", "deposits and payments", "event management system" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-track-deposits-and-payments-on-an-event-booking-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-track-deposits-and-payments-on-an-event-booking-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:61649e57-38e9-490f-95f0-e073ccf60d78" ] }, { "id": "faq-462", "question": "How is the connection between Mews and Thynk authenticated?", "answer": "Thynk connects to Mews through secure API credentials and access tokens, managed in Thynk's integration settings.Administrators enter the Mews API credentials once in the integration settings.Access tokens are renewed to keep the connection active.Thynk's integration monitoring shows the status of every exchange with Mews.Credentials are stored securely on the Salesforce platform, which Thynk is built on.Keeping credentials current ensures uninterrupted two-way synchronisation of profiles, blocks, reservations, availability and rates.", "category": "Configuration", "tags": [ "authentication", "integration", "API", "Mews" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-is-the-connection-between-mews-and-thynk-authenticated", "sourceUrl": "https://faq.thynk.cloud/solutions/how-is-the-connection-between-mews-and-thynk-authenticated", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:37:02.292148+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2819b783-0428-4f6a-acf8-6a95b8206675" ] }, { "id": "faq-263", "question": "How do I add products to a booking in Thynk?", "answer": "Products such as catering, equipment or packages are added directly from the booking in Thynk.Open the booking and go to the event you want to add products to.Select products from the catalogue, which shows their prices and descriptions.Enter quantities and adjust prices if your permissions allow it.Save to update the booking totals.Saving can also trigger automations, such as notifications to the catering team.", "category": "Salesforce Integration", "tags": [ "booking", "products", "sales", "workflow" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-add-products-to-a-booking-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-add-products-to-a-booking-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4c2adda7-c307-4382-8695-3a56244bb934" ] }, { "id": "faq-1267", "question": "How does a hotel CRM help manage duplicate accounts effectively?", "answer": "A hotel CRM is a specialised customer relationship management system designed to streamline guest interactions and data management for hotels. Managing duplicate accounts in a hotel CRM is crucial to maintain accurate guest profiles, prevent data inconsistencies, and improve personalised marketing efforts. Duplicate accounts can lead to fragmented booking histories and inaccurate revenue analytics, impacting decision-making. Integrating a hotel CRM with property management systems (PMS) and central reservation systems (CRS) enhances data synchronisation across platforms. Thynk, built on Salesforce, offers robust duplicate management tools within its hotel CRM, leveraging Salesforce’s native features to identify and merge duplicate accounts seamlessly. This integration ensures that related records such as group bookings, event management details, and lead information remain intact and correctly associated after merging. By maintaining clean data, hotels can optimise their global sales office (GSO) operations and improve MICE (Meetings, Incentives, Conferences, and Exhibitions) event management. Thynk’s hotel CRM also supports automation rules that update account references post-merge, reducing manual errors and enhancing operational efficiency.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "duplicate accounts", "Thynk", "Salesforce", "data management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-a-hotel-crm-help-manage-duplicate-accounts-effectively", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-a-hotel-crm-help-manage-duplicate-accounts-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b62e9ec8-0187-4be9-8b83-eec5678c8a05" ] }, { "id": "faq-486", "question": "Can Thynk.cloud email templates be customised for different guest segments or events?", "answer": "Yes, Thynk.cloud allows Sales Managers to customise email templates to reflect the unique preferences of different guest segments or specific events. This flexibility ensures communications are relevant and engaging, boosting guest satisfaction and loyalty.", "category": "Best Practices", "tags": [ "email templates", "customization", "guest segmentation" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/general/can-thynkcloud-email-templates-be-customised-for-different-guest-segments-or-events", "sourceUrl": "https://faq.thynk.cloud/general/can-thynkcloud-email-templates-be-customised-for-different-guest-segments-or-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2297d450-ae55-44fb-937c-971f611a2142" ] }, { "id": "faq-471", "question": "What are PMS Accounts in Thynk and how do they benefit hospitality sales managers?", "answer": "PMS Accounts in Thynk allow sales managers to efficiently track and manage partner relationships, enhancing collaboration and organisation. This feature streamlines partner interactions, ensuring accurate and up-to-date account information for better sales and catering outcomes.", "category": "Platform", "tags": [ "PMS Accounts", "Sales Management", "Partner Tracking" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-are-pms-accounts-in-thynk-and-how-do-they-benefit-hospitality-sales-managers", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-pms-accounts-in-thynk-and-how-do-they-benefit-hospitality-sales-managers", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7b162539-e309-4b5a-b45c-9a78d1372c68" ] }, { "id": "faq-419", "question": "How does Thynk.cloud support real-time visibility into sales performance?", "answer": "Thynk.cloud provides live dashboards powered by Salesforce that refresh booking data in real time, enabling sales managers to track progress against targets instantly. Thynk is built on Salesforce; Salesforce is built for scalable, real-time enterprise data processing, ensuring timely insights.", "category": "Platform", "tags": [ "Real-Time Data", "Dashboards", "Sales Performance" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-support-real-time-visibility-into-sales-performance", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-support-real-time-visibility-into-sales-performance", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "639d5bd5-6fd3-479c-a816-5426943b33e5" ] }, { "id": "faq-59", "question": "Is Thynk cost-effective for smaller independent properties?", "answer": "Yes. Thynk suits independent hotels and venues as well as large groups.Its modular set-up lets properties start with the core sales and events features they need.Further capabilities can be added as the business grows.Because Thynk is built on Salesforce, there is no on-premise infrastructure to buy or maintain.Independent properties gain the same professional sales, catering and events tools as larger organisations, scaled to their needs.", "category": "Property Types", "tags": [ "independent", "cost-effective", "flexible", "roi" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/property-types/is-thynk-cost-effective-for-smaller-independent-properties", "sourceUrl": "https://faq.thynk.cloud/property-types/is-thynk-cost-effective-for-smaller-independent-properties", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud/pricing", "confluence://billing-guide", "salesforce://pricing-setup" ] }, { "id": "faq-172", "question": "How can templates help with proposal management?", "answer": "Templates make proposals faster to produce and consistent in quality. Thynk includes an integrated document generation tool based on flexible Word templates.Templates include dynamic and conditional fields, images and tables.Output can be an interactive e-proposal, PDF, Word, Excel or email.Responses from e-proposals are fed back into Thynk automatically.Documents can be sent for e-signature.Sales managers create professional, accurate proposals in minutes, and the brand stays consistent across every property.", "category": "Products", "tags": [ "document generation", "proposal management", "templates", "e-signature", "dynamic fields" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-can-templates-help-with-proposal-management", "sourceUrl": "https://faq.thynk.cloud/products/how-can-templates-help-with-proposal-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2076", "question": "What features should group booking software have to handle VAT increases?", "answer": "Group booking software is a specialised tool that manages reservations for multiple guests or events simultaneously, often used by hotels and venues to coordinate large groups efficiently. To handle VAT increases effectively, group booking software must support dynamic tax code updates across all group reservations, ensuring accommodation, cancellation fees, and no-shows are billed at the correct new rates. Integration with global sales office (GSO) systems and central reservation systems (CRS) is essential for synchronising tax changes across multiple properties and sales channels. Additionally, group booking software should provide revenue analytics to evaluate the financial impact of VAT changes on group sales and assist in decision-making about pricing strategies. Thynk’s group booking software offers these capabilities with added benefits such as Salesforce-powered security and Cvent RFP integration, which streamline lead management and event coordination. Compared to alternatives like Amadeus Delphi or Tripleseat, Thynk emphasises automation and data accuracy, reducing manual intervention during tax transitions and improving operational efficiency for hotels and venues managing group bookings.", "category": "Best Practices", "tags": [ "group booking software", "GSO", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/what-features-should-group-booking-software-have-to-handle-vat-increases", "sourceUrl": "https://faq.thynk.cloud/general/what-features-should-group-booking-software-have-to-handle-vat-increases", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "bf78d1ca-89a7-4759-a5ef-2f84c78a9363" ] }, { "id": "faq-339", "question": "Can the Thynk Community assist with Salesforce integration and automation?", "answer": "Yes, the Thynk Community provides valuable resources and peer support to help users streamline Salesforce integrations and automate business processes effectively. Thynk is built on Salesforce; Salesforce is renowned for its robust integration and automation capabilities.", "category": "Platform", "tags": [ "Salesforce Integration", "Automation", "Thynk.cloud" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-the-thynk-community-assist-with-salesforce-integration-and-automation", "sourceUrl": "https://faq.thynk.cloud/platform/can-the-thynk-community-assist-with-salesforce-integration-and-automation", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d823dab1-cc39-4c27-81e9-8c8dfb764c9c" ] }, { "id": "faq-173", "question": "Do you support a real-time interface?", "answer": "Yes. Thynk offers real-time interfaces with property management and other systems.Two-way, real-time synchronisation with Mews covers profiles, blocks, reservations, groups, orders, financial items, availability, room types, rates and rate prices.Integrations are also available with OPERA Cloud (via OHIP), SIHOT, Protel and StayNTouch.An open data model, API and integration middleware connect any third-party system.Golden records clean up and de-duplicate account and contact data from different sources.Centralised, clean data becomes an asset for AI, analytics and process automation.", "category": "Integrations", "tags": [ "real-time interface", "API", "data synchronization", "MEWS", "third-party connections" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/do-you-support-a-real-time-interface", "sourceUrl": "https://faq.thynk.cloud/solutions/do-you-support-a-real-time-interface", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:33.600902+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-174", "question": "Can I build custom reports on any field in Thynk?", "answer": "Yes. Thynk uses the Salesforce report and dashboard builder, so users can report on the data points stored in the platform without IT skills.Drag and drop: pick fields, filters, groupings and charts in a visual builder.Dashboards: combine reports into personal, team or management dashboards.Scheduling: send reports by email on a schedule.Export: export results to Excel or CSV.Because Thynk is built on Salesforce, custom fields added by admins are available in reports straight away.", "category": "Analytics", "tags": [ "reporting", "dashboard", "data analysis", "customization", "Salesforce" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/can-i-build-custom-reports-on-any-field-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-build-custom-reports-on-any-field-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-325", "question": "How does Thynk.cloud improve decision-making for Revenue Managers and Directors?", "answer": "Thynk.cloud centralises revenue data on a customisable dashboard, enhancing visibility into key performance indicators. This centralised approach enables proactive management through timely alerts, empowering leaders to make informed, data-driven decisions that optimise hotel and venue revenue.", "category": "Platform", "tags": [ "Decision-Making", "Revenue Management", "Dashboard" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-improve-decision-making-for-revenue-managers-and-directors", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-improve-decision-making-for-revenue-managers-and-directors", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:30.292235+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6c1b6167-4b94-44a2-9387-59e5289ad74f" ] }, { "id": "faq-654", "question": "What features should I look for in a Meeting & Events software integrated with Opera PMS?", "answer": "Meeting & Events software integrated with Opera PMS provides venues and hotels with tools to manage event bookings, resources, and guest accommodations efficiently. Such software supports MICE (Meetings, Incentives, Conferences, and Exhibitions) operations by linking event management with property management data. Key features include real-time synchronisation of group bookings, automated lead management, and seamless communication between the event system and Opera PMS. Integration with CRS and channel hubs ensures availability and pricing consistency across distribution channels. Additionally, Cvent RFP integration is valuable for automating event proposal requests and responses. Thynk.cloud enables these capabilities by connecting Opera PMS data with Meeting & Events software through secure APIs, facilitating workflow automation and accurate reporting. This integration enhances operational efficiency by reducing manual data entry and improves commercial outcomes by optimising event revenue and customer satisfaction.", "category": "Salesforce Integration", "tags": [ "Meeting & Events software", "Opera PMS", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-features-should-i-look-for-in-a-meeting-events-software-integrated-with-opera-pms", "sourceUrl": "https://faq.thynk.cloud/platform/what-features-should-i-look-for-in-a-meeting-events-software-integrated-with-opera-pms", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "06c7505d-d2fc-4acc-b756-e26eec848425" ] }, { "id": "faq-26", "question": "How does Thynk protect guest data and support GDPR compliance?", "answer": "Thynk is built on Salesforce, and data protection is part of how the platform is designed and operated.Certification: Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Access control: profiles, permission sets and roles decide who can see and edit personal data.Audit trail: changes to records can be tracked.Data management: personal data can be updated, exported or deleted to respond to data subject requests.These capabilities help hotels and venues meet their GDPR obligations for guest and customer data.Find out more in the Thynk Trust Center.", "category": "Products", "tags": [ "crm-analytics", "privacy", "gdpr", "compliance", "security-compliance", "CRM" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/how-does-thynk-protect-guest-data-and-support-gdpr-compliance", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-protect-guest-data-and-support-gdpr-compliance", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://privacy-guide" ] }, { "id": "faq-350", "question": "How can Thynk.cloud notify catering teams about special dietary needs?", "answer": "Thynk.cloud supports configuring alerts and flags that notify catering and service teams of any special dietary requirements or allergies, ensuring no detail is overlooked during event preparation. Automated workflows can also trigger reminders or tasks based on these notes, improving responsiveness.", "category": "Platform", "tags": [ "notifications", "automation", "catering" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-thynkcloud-notify-catering-teams-about-special-dietary-needs", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-thynkcloud-notify-catering-teams-about-special-dietary-needs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6bbee279-7834-458e-a0c5-f67dd640350e" ] }, { "id": "faq-365", "question": "What tools does Thynk.cloud provide to monitor and update function room capacities?", "answer": "Thynk.cloud offers an intuitive Property Admin dashboard where users can configure and dynamically update room capacities based on physical size and regulatory changes. Automated alerts notify administrators when bookings approach capacity limits, facilitating proactive space management.", "category": "Platform", "tags": [ "capacity monitoring", "admin tools", "alerts" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-tools-does-thynkcloud-provide-to-monitor-and-update-function-room-capacities", "sourceUrl": "https://faq.thynk.cloud/platform/what-tools-does-thynkcloud-provide-to-monitor-and-update-function-room-capacities", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "899c8d3d-15f7-470b-a092-4d7ff910dfbb" ] }, { "id": "faq-175", "question": "Do you support Accounting?", "answer": "yes. Thynk manages sales tax / VAT category, and accounting / GL categories. Thynk can generate accounting items to be pushed to ERP accounting journals as well. Thynk can manage pro forma, collection and payment processes, and account receivables.", "category": "Solutions", "tags": [ "accounting", "ERP", "sales tax", "payment processes", "account receivables" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/do-you-support-accounting", "sourceUrl": "https://faq.thynk.cloud/solutions/do-you-support-accounting", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-60", "question": "What data syncs between Thynk and my PMS?", "answer": "Depending on which PMS you are using, bidirectional sync includes reservations, guest profiles, room status, rates, availability, folios, payments, and operational data. Real-time synchronisation ensures data consistency across all systems.", "category": "Solutions", "tags": [ "pms-integration", "data-sync", "bidirectional", "real-time", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/what-data-syncs-between-thynk-and-my-pms", "sourceUrl": "https://faq.thynk.cloud/solutions/what-data-syncs-between-thynk-and-my-pms", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://security-guide", "university://security-training", "salesforce://security-setup" ] }, { "id": "faq-252", "question": "How can I filter events in the Event Listing Report to focus on specific dates?", "answer": "Thynk.cloud’s Event Listing Report allows you to filter events by predefined date ranges such as Today, This Week, or This Month. This targeted filtering helps hospitality teams quickly access relevant event details and optimise planning without information overload.", "category": "Platform", "tags": [ "Event Listing Report", "Date Filtering", "Event Planning" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-filter-events-in-the-event-listing-report-to-focus-on-specific-dates", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-filter-events-in-the-event-listing-report-to-focus-on-specific-dates", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7f322f91-8ad7-4e02-8f47-f0cfd5423d35" ] }, { "id": "faq-412", "question": "How does Thynk.cloud handle outlet buyouts for exclusive event bookings?", "answer": "Thynk.cloud allows sales managers to block an entire outlet by marking a booking event as an 'Outlet Buyout', ensuring no other bookings can be made during the reserved period. This feature streamlines event management and maximises venue utilisation by preventing double bookings.", "category": "Platform", "tags": [ "outlet buyout", "event booking", "sales management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-outlet-buyouts-for-exclusive-event-bookings", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-outlet-buyouts-for-exclusive-event-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b7db9a63-50ef-4f56-9a74-c0c9224a9f4f" ] }, { "id": "faq-278", "question": "How can I confirm if my user permissions in Salesforce are correctly set for using Thynk.cloud?", "answer": "To confirm that your user permissions in Salesforce are correctly set for using Thynk.cloud, navigate to your user profile in Salesforce and compare your settings with those of a correctly configured user. Ensure that your profile includes all necessary permissions for the Thynk integration, such as access to the Thynk application and related objects. You can also check the permission sets assigned to your profile. If discrepancies are found, consult with your Salesforce administrator to align your permissions with standard requirements for Thynk.cloud use.", "category": "Platform", "tags": [ "Salesforce", "Thynk.cloud", "Permissions", "Profile", "User Management" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-confirm-if-my-user-permissions-in-salesforce-are-correctly-set-for-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-confirm-if-my-user-permissions-in-salesforce-are-correctly-set-for-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Troubleshooting Salesforce Component Error on Booking Save in Thynk.cloud", "salesforce: https://thynk.my.salesforce.com/500SZ00000qPwR5YAK" ] }, { "id": "faq-242", "question": "Can I modify event details after copying an event in Thynk?", "answer": "Yes. After copying an event in Thynk, you can update it before or after saving.Change the date, start and end times and function space.Update the number of participants and the setup.Adjust products, packages and instructions.Copying events saves time on recurring meetings and multi-day programmes, while each event stays fully editable.", "category": "Platform", "tags": [ "event editing", "events", "customization", "sales calendar" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-i-modify-event-details-after-copying-an-event-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-modify-event-details-after-copying-an-event-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:53.498145+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d462045b-723a-4178-9897-d9acbffe2923" ] }, { "id": "faq-1218", "question": "What is hospitality software integration and how does it benefit hotel CRM systems?", "answer": "Hospitality software integration connects the hotel CRM with other systems, such as the PMS, event sourcing platforms and POS. It matters because it removes double entry and keeps data consistent. Thynk, built on Salesforce, integrates with:PMS such as OPERA Cloud (via OHIP), Mews, SIHOT, Protel and StayNTouch.Cvent for RFPs.Lightspeed for POS.Sertifi for e-signature.Outlook and Office 365 for email and calendar.An open API and integration middleware connect further systems, giving teams one reliable view of each client.", "category": "Configuration", "tags": [ "hospitality software", "hotel CRM", "integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-integration-and-how-does-it-benefit-hotel-crm-systems", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-integration-and-how-does-it-benefit-hotel-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f3a23a58-8524-417f-81db-d4c0ad2f53f8" ] }, { "id": "faq-2068", "question": "How does hospitality software help hotels manage VAT changes effectively?", "answer": "Hospitality software helps hotels apply VAT changes accurately and quickly across all affected bookings.Update tax codes centrally and apply them to accommodation, events, cancellation fees and no-show charges.Keep tax mapping aligned with the PMS so invoices are correct.Use revenue reports to assess the impact of a rate change on pricing and margins.In Thynk, built on Salesforce, tax codes are configured once and used across room blocks, events and packages, which reduces manual work and supports compliance whenever VAT rates change.", "category": "Best Practices", "tags": [ "hospitality software", "VAT management", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/how-does-hospitality-software-help-hotels-manage-vat-changes-effectively", "sourceUrl": "https://faq.thynk.cloud/general/how-does-hospitality-software-help-hotels-manage-vat-changes-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "bf78d1ca-89a7-4759-a5ef-2f84c78a9363" ] }, { "id": "faq-2195", "question": "Can one contact be linked to several agencies in Thynk?", "answer": "Yes. In Thynk, one contact can be related to several agencies or companies.The contact keeps one main account.Additional relationships link the contact to other agencies.Each relationship can have its own role.Bookings and activities show the agency involved.This reflects how planners and bookers really work, avoids duplicate contacts and gives sales managers the full picture of each relationship.", "category": "Platform", "tags": [ "hospitality software", "hotel CRM", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-one-contact-be-linked-to-several-agencies-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/can-one-contact-be-linked-to-several-agencies-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:0a26fbad-0306-41f9-93b0-6bebe2ebb25d" ] }, { "id": "faq-485", "question": "What are negotiated rates in Thynk.cloud and how do they help sales managers?", "answer": "Negotiated rates in Thynk.cloud are special pricing agreements tailored to specific clients based on factors like volume or loyalty. They help sales managers maintain competitive pricing, boost customer satisfaction, and increase sales opportunities by customising offers to key accounts.", "category": "Platform", "tags": [ "negotiated rates", "sales management", "pricing strategy" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-negotiated-rates-in-thynkcloud-and-how-do-they-help-sales-managers", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-negotiated-rates-in-thynkcloud-and-how-do-they-help-sales-managers", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3a7649c4-9e26-47fc-9a20-d2cb4b25d853" ] }, { "id": "faq-443", "question": "What security measures does Thynk.cloud implement to control access to bookings and sensitive information?", "answer": "Thynk controls access to bookings and sensitive information through several layers.Role-based access with profiles, roles and permission sets, so only authorised staff modify bookings.Sharing settings that limit data by property, team or corporate level.Single sign-on and multi-factor authentication for user login.Field history and audit trails that record changes.Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, giving hotels and venues a secure foundation for their operations.Find out more in the Thynk Trust Center.", "category": "Platform", "tags": [ "Security", "Access Control", "Role-Based Permissions" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-security-measures-does-thynkcloud-implement-to-control-access-to-bookings-and-sensitive-informa", "sourceUrl": "https://faq.thynk.cloud/platform/what-security-measures-does-thynkcloud-implement-to-control-access-to-bookings-and-sensitive-informa", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "556c86ee-3eb1-4d63-9bf8-9c674b4217f4" ] }, { "id": "faq-406", "question": "How does Thynk.cloud help streamline proposal creation and tracking for group sales?", "answer": "Thynk.cloud leverages its Salesforce integration to enable quick generation and submission of proposals, while its pipeline management tools allow sales teams to monitor progress and ensure timely follow-up. Thynk is built on Salesforce; Salesforce is equipped with robust CRM and pipeline tracking capabilities that enhance sales efficiency.", "category": "Platform", "tags": [ "proposal generation", "pipeline management", "Salesforce integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-streamline-proposal-creation-and-tracking-for-group-sales", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-streamline-proposal-creation-and-tracking-for-group-sales", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2f276667-272e-4a76-a1b0-663157818260" ] }, { "id": "faq-239", "question": "What is the difference between booking status and event status in Thynk.cloud?", "answer": "Booking status reflects the customer's commitment and approval stages (e.g., Pending, Confirmed), while event status indicates the actual execution stage of the event (e.g., Scheduled, Completed). This separation allows precise tracking of both sales and event operations.", "category": "Salesforce Integration", "tags": [ "booking status", "event status", "sales process", "event management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-the-difference-between-booking-status-and-event-status-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-difference-between-booking-status-and-event-status-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "997a5f8a-d9f4-4bbd-a3c2-30110d2a181b" ] }, { "id": "faq-2166", "question": "How do I add products to one or several events in Thynk's Event Manager?", "answer": "Thynk's Event Manager lets sales and catering teams add food and beverage, equipment and other products to events directly from a group booking's events table, either to one event or to many events in a single step.To add products, click an event row (or tick several events), choose Add Products, then find the product with the product type filter, the accounting category filter or the search bar. Drag the product into the Event Products column and adjust quantity, timing, guest count, price or discount, and pricing type (per unit or per guest). By default, a product's timing and guest count follow its event; unlink either to set specific values. When you add a product to several events at once, each product takes its guest count from its own event, or from the package guest count when the event belongs to a package.To update many products together, tick them in the Event Products column, make the change on one product, select Apply to all selected and click Apply.For events in a custom package, adding a product from an individual event shows an Include in Package toggle that places the product inside the package. The Products icon on each event opens a side panel with the agreed guests, quantity, price per guest, total sales price and timings of every linked product.Learn more in the Thynk University Events course, which includes the lesson \"How can I add, edit, and view products in the Event Manager?\".", "category": "Products", "tags": [ "event manager", "booking products", "catering", "banquet", "sales and catering", "packages" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-add-products-to-one-or-several-events-in-thynks-event-manager", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-add-products-to-one-or-several-events-in-thynks-event-manager", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T06:26:58.318717+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/events/texts/75016687-how-can-i-add-edit-and-view-products-in-the-event-manager", "gdoc:1LlRoo9RskJAmePCev7cZgWRCEqjqSwk9HDOtzcLE7Xc" ] }, { "id": "faq-298", "question": "What details are included in the Groups In-House report on Thynk.cloud?", "answer": "The Groups In-House report provides comprehensive information including group names, arrival and departure dates, assigned rooms or spaces, and banquet or conference service allocations. This detailed view helps your team coordinate functions and optimise resource usage seamlessly.", "category": "Platform", "tags": [ "group details", "resource management", "sales & catering" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-details-are-included-in-the-groups-in-house-report-on-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-details-are-included-in-the-groups-in-house-report-on-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "af65f4d7-c73f-4c6d-abb1-1eb60c03ce35" ] }, { "id": "faq-2201", "question": "How do property admins manage sales territories in Thynk?", "answer": "Thynk uses Salesforce territory management to organise sales coverage.Define territories by region, market or client type.Assign sales managers to territories.Use rules to assign accounts to territories automatically.Set sales goals per territory and user.Each sales manager sees their own accounts and targets, and reports compare performance across territories.", "category": "Platform", "tags": [ "venue CRM", "sales goals", "territory assignments", "Thynk", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-property-admins-manage-sales-territories-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-property-admins-manage-sales-territories-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:2fd87c00-cc4e-41be-ab91-d0a45df6e920" ] }, { "id": "faq-491", "question": "How does Thynk.cloud ensure the availability of additional services before adding them to a booking?", "answer": "Thynk.cloud encourages Sales Managers to verify service availability with providers before adding them to bookings, reducing the risk of overbooking or client dissatisfaction. This proactive approach helps maintain seamless event and function management.", "category": "Platform", "tags": [ "Service Availability", "Booking Management", "Customer Experience" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-the-availability-of-additional-services-before-adding-them-to-a-booking", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-the-availability-of-additional-services-before-adding-them-to-a-booking", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "61976f53-94ce-4b5a-b456-fbb1a017d0c6" ] }, { "id": "faq-424", "question": "How can I access the Linked PMS Account Report within Thynk?", "answer": "You can access the Linked PMS Account Report by logging into Thynk.cloud and navigating to the Reports & Dashboards section, where the report is listed among available options. This streamlined access supports quick validation of account matching for your sales and catering teams.", "category": "Salesforce Integration", "tags": [ "Report Access", "Sales Dashboard", "Account Matching" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-access-the-linked-pms-account-report-within-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-access-the-linked-pms-account-report-within-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "25e662c0-86f0-4ae3-b39a-094949ff52ac" ] }, { "id": "faq-178", "question": "How can I view past and future bookings?", "answer": "Thynk shows past and future business side by side, so sales teams see the full picture for each account, property or period.Past business: actuals and financial items from the PMS show what was produced.Future business: business on the books (BOB) shows what is confirmed or tentative.Stages compared: agreed or contracted, blocked, forecast and actual pickup can be compared in one report.These views help revenue and sales managers measure pickup against commitments and plan their next actions.", "category": "Analytics", "tags": [ "bookings", "revenue", "financial data", "forecasting" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-view-past-and-future-bookings", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-view-past-and-future-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1944", "question": "What is a channel hub in hospitality software and how does it improve data integration?", "answer": "A channel hub is the part of hospitality software that collects and connects business from different channels. In Thynk, it brings together:RFPs from Cvent.Emails, which the email AI copilot turns into structured inquiries.Website inquiry forms and the meetings and events direct booking engine.Each request becomes an inquiry in one pipeline, linked to the right account and contact. Integrations with the PMS supply availability and rates, and Thynk's open data model and API connect further systems. The result is one clean flow of data from first contact to confirmed booking.", "category": "Platform", "tags": [ "channel hub", "hospitality software", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-a-channel-hub-in-hospitality-software-and-how-does-it-improve-data-integration", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-a-channel-hub-in-hospitality-software-and-how-does-it-improve-data-integration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:39.654318+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "fcf68a6e-9325-4d52-9ec8-fb58037d5da6" ] }, { "id": "faq-179", "question": "How can I easily create and personalise DDR and menu/AV items, including packages, splittings, and discounts for individual clients?", "answer": "Flexible packages (widely used in Europe) such as DDR. Flexible menus and AV packs made of items. Items in packages can be PAX driven or unit driven (AV equipement). Packages can be auto pricing (pricing is changed at package level) or flex pricing (pricing can be changed at item level). Packages can be copied and personalised. Discounts can be applied flex or based on nego rates (agency and corporate); as % on product type or negotiated unit prices. Corporate custom packages can be designed fand made available to sppecific corporate or agency as partt of negotiated contracts.", "category": "Products", "tags": [ "DDR", "AV items", "custom packages", "pricing", "discounts" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-can-i-easily-create-and-personalise-ddr-and-menuav-items-including-packages-splittings-and-disco", "sourceUrl": "https://faq.thynk.cloud/products/how-can-i-easily-create-and-personalise-ddr-and-menuav-items-including-packages-splittings-and-disco", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-61", "question": "How does Thynk manage complex event spaces and configurations?", "answer": "Advanced space management includes 3D floor planning module integration, setup/breakdown scheduling, equipment tracking, and configuration templates. The system optimises space utilisation and prevents booking conflicts. Thynk includes a full Sales&Catering or MICE module which is made of group and block managment, and space and event managment modules.", "category": "Property Types", "tags": [ "convention-centers", "space-management", "configurations", "optimization", "MICE" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/property-types/how-does-thynk-manage-complex-event-spaces-and-configurations", "sourceUrl": "https://faq.thynk.cloud/property-types/how-does-thynk-manage-complex-event-spaces-and-configurations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://venue-management", "university://venue-setup", "thynk.cloud/property-types/venues" ] }, { "id": "faq-306", "question": "What discount options are available for packages in Thynk.cloud?", "answer": "Thynk.cloud offers flexible discounting through manual entry of amounts or percentages, predefined discount rules based on customer or booking criteria, and native Salesforce price books for consistent pricing. This versatility helps hospitality teams maximise revenue while maintaining competitive offers.", "category": "Platform", "tags": [ "discount", "package", "pricing", "sales & catering" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-discount-options-are-available-for-packages-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-discount-options-are-available-for-packages-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "44795ffc-5eee-4ffc-a226-e926ab212fc5" ] }, { "id": "faq-605", "question": "What are the routing instructions for the function sheet, the possibilities to adjust the function layout to personal needs, and the ability to write notes to specific events (e.g., Drinks during dinner)?", "answer": "The system offers flexible function sheet layouts that are template-based, requiring no IT skills. It also includes flexible automated routing based on rules and organisation types, along with flexible note fields and change tracking via URL-based highlighting.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/what-are-the-routing-instructions-for-the-function-sheet-the-possibilities-to-adjust-the-function-la", "sourceUrl": "https://faq.thynk.cloud/general/what-are-the-routing-instructions-for-the-function-sheet-the-possibilities-to-adjust-the-function-la", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-398", "question": "Can I update event instructions after initial booking in Thynk.cloud?", "answer": "Yes, Thynk.cloud allows you to easily update and revise event instructions at any time, ensuring that all changes are reflected promptly. This flexibility helps accommodate evolving client needs and operational adjustments, maintaining accuracy throughout the event lifecycle.", "category": "Platform", "tags": [ "event updates", "flexibility", "booking management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-i-update-event-instructions-after-initial-booking-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-update-event-instructions-after-initial-booking-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1fdb6cd8-7653-4b77-972b-3e83c96aadb9" ] }, { "id": "faq-814", "question": "How does hospitality software handle different tax rates for outside catering versus on-site catering?", "answer": "Hospitality software is designed to manage complex taxation scenarios, including different tax rates for outside catering versus on-site catering. In event management systems and venue CRMs, this often requires creating separate revenue categories to accurately apply the correct tax rates. For example, a booking with multiple events—one on-site and one off-site—may need distinct revenue categories to differentiate tax calculations. This approach ensures compliance with local tax regulations and precise financial reporting. Additionally, duplicating product lists assigned to each revenue category helps maintain clarity in billing and analytics. Thynk, as a hospitality software solution built on Salesforce, supports flexible revenue categorisation and tax management, enabling hotels and venues to handle diverse catering scenarios efficiently. Its integration with PMS, CRS, and revenue analytics tools further streamlines tax handling and financial oversight, making it a strong alternative to platforms like Amadeus Delphi or Event Temple.", "category": "Platform", "tags": [ "hospitality software", "venue CRM", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-different-tax-rates-for-outside-catering-versus-on-site-caterin", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-hospitality-software-handle-different-tax-rates-for-outside-catering-versus-on-site-caterin", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "be1abdb3-322d-43e9-b543-86bc20893533" ] }, { "id": "faq-181", "question": "What types of reports and analyses are available for controlling net revenue, daily pick-up, source code, and historical revenue, and how does this data compare to budget?", "answer": "Thynk incudes a full BI tool built on Salesforce Tableau CRM. \n\nThe at-a-glance BOB Position Review analytics allows you to compare your current BOB position against both budget and forecast, offering invaluable insights into your performance. Easily compare your BOB position against the same period last year, on a monthly basis and across business segments. For more information refer to Thynk University.\n", "category": "Analytics", "tags": [ "revenue_management", "business_intelligence", "reporting", "Tableau_CRM", "thynk university", "performance_insights" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/what-types-of-reports-and-analyses-are-available-for-controlling-net-revenue-daily-pick-up-source-co", "sourceUrl": "https://faq.thynk.cloud/platform/what-types-of-reports-and-analyses-are-available-for-controlling-net-revenue-daily-pick-up-source-co", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-324", "question": "What key features does the Thynk.cloud Home Page offer for revenue management?", "answer": "The Thynk.cloud Home Page provides dashboard widgets for quick revenue metric summaries, integrated task management to prioritise daily activities, real-time alerts for critical revenue events, and quick access links to essential modules. These features streamline revenue oversight and operational efficiency for hospitality professionals.", "category": "Platform", "tags": [ "Home Page", "Revenue Management", "Dashboard" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-key-features-does-the-thynkcloud-home-page-offer-for-revenue-management", "sourceUrl": "https://faq.thynk.cloud/platform/what-key-features-does-the-thynkcloud-home-page-offer-for-revenue-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6c1b6167-4b94-44a2-9387-59e5289ad74f" ] }, { "id": "faq-82", "question": "How do I handle last-minute changes to bookings?", "answer": "For urgent changes, use the \"Quick Edit\" feature accessible from the main dashboard. Modify details like attendee count, room requirements, or catering needs up to the cancellation deadline. The system automatically notifies affected parties and checks for new conflicts. Emergency changes outside the deadline require coordinator approval.", "category": "Products", "tags": [ "changes", "modifications", "emergency", "MICE", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-handle-last-minute-changes-to-bookings", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-handle-last-minute-changes-to-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-1177", "question": "How can event management systems improve time update propagation for bookings?", "answer": "An event management system is software designed to plan, organise, and execute events efficiently, including managing booking times and related products. Improving time update propagation in such systems ensures that when a booking event's time changes, all associated products and services reflect the new timing to avoid scheduling conflicts. This capability is essential in MICE, meeting & events software, and venues handling complex group bookings. Event management systems integrate with PMS, CRS, and channel hubs to synchronise data across platforms. Thynk, built on Salesforce, offers advanced automation features like Flow automations and Apex triggers that detect booking event time changes and update related product records accordingly. This integration supports lead management and enhances revenue analytics by maintaining accurate event schedules. Additionally, Thynk's compatibility with Cvent RFP integration streamlines event planning workflows. Compared to competitors such as Event Temple and MeetingPackage, Thynk provides a robust synchronisation mechanism that reduces manual intervention and improves operational consistency.", "category": "Configuration", "tags": [ "event management system", "time update", "MICE", "Thynk", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-event-management-systems-improve-time-update-propagation-for-bookings", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-event-management-systems-improve-time-update-propagation-for-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3981fdc4-be03-4ee1-a3bc-ceb363318b00" ] }, { "id": "faq-460", "question": "How does Thynk use Salesforce territory management?", "answer": "Territories configured in Thynk.cloud can be synchronised with Salesforce territory management, providing unified reporting and enhanced visibility across your sales pipeline. Thynk is built on Salesforce; Salesforce is designed to support seamless integration and robust territory management capabilities.", "category": "Platform", "tags": [ "Salesforce integration", "territory synchronization", "reporting" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-use-salesforce-territory-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-use-salesforce-territory-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "40c2c8b0-b6ec-4a6a-b60e-d7488b0c52ca" ] }, { "id": "faq-674", "question": "What are the benefits of using a hotel CRM for lead management and event bookings?", "answer": "A hotel CRM (Customer Relationship Management) system is a specialised software that helps hotels and venues manage leads, customer interactions, and event bookings efficiently. It centralises data from multiple sources such as group booking software, CRS, and channel hubs to streamline lead management and convert inquiries into confirmed reservations. In the context of Meeting & Events software and MICE operations, a hotel CRM enables venues to track event details, client preferences, and communication history, improving personalised service and sales effectiveness. The integration of lead management within a hotel CRM supports automated follow-ups, pipeline tracking, and analytics reporting, which are vital for revenue optimisation. Thynk.cloud’s hotel CRM, built on Salesforce, leverages Salesforce’s robust data security and automation capabilities to provide seamless lead management and event booking workflows. This integration enhances collaboration between sales teams and event planners, ensuring timely responses to Cvent RFPs and accurate group booking management, ultimately driving higher conversion rates and customer satisfaction.", "category": "Configuration", "tags": [ "hotel CRM", "lead management", "event bookings", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-are-the-benefits-of-using-a-hotel-crm-for-lead-management-and-event-bookings", "sourceUrl": "https://faq.thynk.cloud/solutions/what-are-the-benefits-of-using-a-hotel-crm-for-lead-management-and-event-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "a86ed1c0-f9a6-4dd2-ae90-afbd8f82bc83" ] }, { "id": "faq-257", "question": "What tools does Thynk.cloud provide to identify key contacts for sales and catering?", "answer": "Thynk.cloud enables you to search contacts linked to specific accounts and access detailed profiles including roles, communication history, and preferences. This helps you quickly identify decision-makers and influencers essential for closing leads and managing events.", "category": "Platform", "tags": [ "contacts", "stakeholders", "sales" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-tools-does-thynkcloud-provide-to-identify-key-contacts-for-sales-and-catering", "sourceUrl": "https://faq.thynk.cloud/platform/what-tools-does-thynkcloud-provide-to-identify-key-contacts-for-sales-and-catering", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f9b5a286-cda4-46fb-9148-b7de5120c044" ] }, { "id": "faq-797", "question": "How does group booking software integrate with CRS and GSO in hospitality?", "answer": "Thynk connects group booking management with reservation systems and global sales offices (GSO).Reservation systems: room blocks, room types, rates and rooming lists synchronise two-way with PMS such as OPERA Cloud, Mews, SIHOT, Protel and StayNTouch, and Thynk's open API connects other systems.Global sales office: leads can be passed between properties and central teams, with consolidated reporting at corporate level.Multi-property: one platform supports several brands, currencies, languages and time zones.Group business is managed consistently, whether it is sold locally or by a central sales team.", "category": "Platform", "tags": [ "group booking software", "CRS", "GSO" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-crs-and-gso-in-hospitality", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-crs-and-gso-in-hospitality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "9b520815-ad12-4f18-894a-47657aed03fd" ] }, { "id": "faq-260", "question": "Can Thynk.cloud enforce approval workflows before moving blocked events?", "answer": "Yes, Thynk.cloud enables configurable approval workflows that require authorisation before any blocked event can be moved. Notifications alert the event owner or sales manager, ensuring controlled and transparent event management.", "category": "Best Practices", "tags": [ "approval workflows", "event management", "notifications" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/can-thynkcloud-enforce-approval-workflows-before-moving-blocked-events", "sourceUrl": "https://faq.thynk.cloud/general/can-thynkcloud-enforce-approval-workflows-before-moving-blocked-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c684a8e8-fbcc-4f49-bd4e-49b1ed19bb6e" ] }, { "id": "faq-102", "question": "Can automated responses be customised for different inquiry types?", "answer": "Yes, you can create custom automated responses based on inquiry type, source channel, property, or customer segment. The system can use intelligent routing to ensure inquiries reach the right team member.", "category": "Products", "tags": [ "inquiries", "automation", "responses", "routing", "inquiry", "CRM" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-automated-responses-be-customised-for-different-inquiry-types", "sourceUrl": "https://faq.thynk.cloud/products/can-automated-responses-be-customised-for-different-inquiry-types", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 78, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-400", "question": "How can Sales Managers update package dates on bookings within Thynk.cloud?", "answer": "Sales Managers can easily update package start and end dates by accessing the booking record in Thynk.cloud, editing the package details, and saving the changes. This process ensures accurate scheduling and seamless coordination across all related systems, including billing and resource allocation.", "category": "Platform", "tags": [ "booking management", "package dates", "sales management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-sales-managers-update-package-dates-on-bookings-within-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-sales-managers-update-package-dates-on-bookings-within-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1c214cbb-844d-4a57-a491-2e7171aa9f85" ] }, { "id": "faq-1171", "question": "How does hospitality software handle booking event time updates across related products?", "answer": "Hospitality software is designed to manage various aspects of hotel and venue operations, including booking events and their associated products. When the time on a booking event changes, the software should synchronise this update across all related products within the package to maintain scheduling consistency. This synchronisation is crucial for operational efficiency in hotels and venues managing group bookings, MICE events, or meeting & events software. Effective hospitality software integrates with PMS and CRS systems to ensure seamless updates. Thynk, built on Salesforce, leverages Salesforce's robust automation tools such as Apex triggers and Flow automations to propagate booking event time changes to related products. This integration ensures that when a booking event time is modified, all linked products reflect the new schedule, reducing conflicts and enhancing lead management. Additionally, Thynk's event-driven architecture supports API integrations, including Cvent RFP integration, enabling comprehensive synchronisation across platforms. This capability improves revenue analytics accuracy and optimises the global sales office (GSO) operations by maintaining up-to-date booking information throughout the system.", "category": "Configuration", "tags": [ "hospitality software", "booking event", "synchronization", "Thynk", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-booking-event-time-updates-across-related-products", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-booking-event-time-updates-across-related-products", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3981fdc4-be03-4ee1-a3bc-ceb363318b00" ] }, { "id": "faq-182", "question": "How can Thynk data be used in a BI tool?", "answer": "Thynk includes business intelligence reporting, and its data can also be shared with a corporate data platform.Built-in analytics: reports and dashboards cover sales, catering, events and revenue data.Data sharing: data can be pushed to a corporate data lake or BI tool.Flat files: scheduled exports are available for BI platforms that import files.This gives hotel groups both day-to-day analytics in Thynk and a feed into their wider BI environment.", "category": "Integrations", "tags": [ "BI tool", "data integration", "reporting", "data lake", "corporate solutions" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-thynk-data-be-used-in-a-bi-tool", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-thynk-data-be-used-in-a-bi-tool", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-183", "question": "Is there rate code flexibility (different rates on the same block)?", "answer": "Yes. Thynk supports several rates on the same room block.Apply different rate codes to different room types or dates within one block.Daily prices come from the rate prices per day by default.Users with the right permissions can edit the actual price on the block.This gives group sales teams the flexibility to build tailored offers while keeping pricing under control.", "category": "Products", "tags": [ "rate management", "flexible pricing", "user permissions", "block rates" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/is-there-rate-code-flexibility-different-rates-on-the-same-block", "sourceUrl": "https://faq.thynk.cloud/products/is-there-rate-code-flexibility-different-rates-on-the-same-block", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-83", "question": "How do I manage catering orders for events?", "answer": "When you create or edit an event, you can browse available menus, select items, and specify quantities based on confirmed attendee count. Set dietary restrictions and special requests. The system automatically calculates costs and can be setup to send orders as needed.", "category": "Products", "tags": [ "catering", "orders", "dietary-requirements", "MICE" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-manage-catering-orders-for-events", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-manage-catering-orders-for-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://sales-catering", "university://events-training", "thynk.cloud/products/sales-catering" ] }, { "id": "faq-331", "question": "How does Thynk track sales activities on Salesforce?", "answer": "Thynk is built natively on Salesforce, ensuring that all call activities logged in Salesforce under Leads or Contacts are reflected in Thynk's Activity Summary Report. Thynk is built on Salesforce; Salesforce is renowned for its robust CRM capabilities and secure data management.", "category": "Platform", "tags": [ "integration", "Salesforce", "activity tracking" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynk-track-sales-activities-on-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-track-sales-activities-on-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "03350cbf-b520-4801-86da-5f757f7d217f" ] }, { "id": "faq-1587", "question": "How can group booking software synchronise time zones across multiple users?", "answer": "Group booking software synchronises time zones across multiple users to ensure that all bookings, communications, and event schedules are accurate and consistent regardless of geographic location. This synchronisation is crucial for hotels and venues managing large groups, especially when coordinating with global sales offices (GSO) and integrating with channel hubs or CRS (Central Reservation Systems). By aligning user time zones, group booking software minimises scheduling errors and improves operational efficiency for MICE events and group reservations. Thynk’s group booking software is built on Salesforce, enabling automatic updates of user time zones within the platform. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and reliable data synchronisation. This integration supports accurate lead management and revenue analytics by maintaining consistent timing information across all systems. With Thynk, venues and hotels can confidently manage group bookings and event schedules, knowing that time zone discrepancies are minimised, enhancing overall client satisfaction and operational precision.", "category": "Salesforce Integration", "tags": [ "group booking software", "GSO", "CRS", "Salesforce", "time zone" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-group-booking-software-synchronise-time-zones-across-multiple-users", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-group-booking-software-synchronise-time-zones-across-multiple-users", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1399a0f3-e9f7-478a-8a88-0e1cdad78aa0" ] }, { "id": "faq-403", "question": "How are group inquiries and proposals managed in Thynk?", "answer": "Thynk manages group inquiries and proposals in one workflow, from first request to signed contract.Group inquiries are entered with a status that drives the next steps in the sales process.Proposals are generated from configured templates, with room blocks, events and pricing pulled from the inquiry.Every inquiry and proposal stays linked to the account and contact.Because Thynk is built on Salesforce, teams can track each proposal in reports and dashboards and follow up at the right time.", "category": "Platform", "tags": [ "troubleshooting", "data entry", "Salesforce configuration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-are-group-inquiries-and-proposals-managed-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-are-group-inquiries-and-proposals-managed-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:18.607161+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2f276667-272e-4a76-a1b0-663157818260" ] }, { "id": "faq-465", "question": "Are there best practices for managing time zone changes in a hospitality platform like Thynk.cloud?", "answer": "Always confirm the user's preferred time zone before making updates and document changes for audit purposes. Communicate any adjustments to the user to avoid confusion, and review automation workflows to ensure triggers align with the new time settings, enhancing operational reliability. Thynk is built on Salesforce; Salesforce offers robust user management and audit capabilities.", "category": "Salesforce Integration", "tags": [ "time zone", "best practices", "automation", "Salesforce integration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/are-there-best-practices-for-managing-time-zone-changes-in-a-hospitality-platform-like-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/are-there-best-practices-for-managing-time-zone-changes-in-a-hospitality-platform-like-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1399a0f3-e9f7-478a-8a88-0e1cdad78aa0" ] }, { "id": "faq-276", "question": "How do I enable the Sandbox environment in Thynk.cloud for Salesforce testing?", "answer": "To enable the Sandbox environment in Thynk.cloud, follow these steps: 1. Access the Thynk.cloud Admin Console. 2. Navigate to Environment Settings. 3. Select 'Enable Sandbox Mode'. 4. Connect your Sandbox Salesforce instance by entering the appropriate credentials and security tokens. 5. Validate the connection and sync metadata to ensure everything is set up correctly. This will allow you to test configurations without affecting live data.", "category": "Platform", "tags": [ "sandbox", "Salesforce integration", "Thynk.cloud", "environment setup" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-enable-the-sandbox-environment-in-thynkcloud-for-salesforce-testing", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-enable-the-sandbox-environment-in-thynkcloud-for-salesforce-testing", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Enabling Sandbox and ERBM in Thynk.cloud for Salesforce Integration", "salesforce: https://thynk.my.salesforce.com/500SZ00000qKE5iYAG" ] }, { "id": "faq-240", "question": "Can Thynk automate workflows when a booking or event status changes?", "answer": "Yes. Thynk can trigger automated workflows whenever a booking or event status changes.Send notifications to sales managers, conference services or operations teams.Create follow-up tasks, for example when a booking becomes definite.Request approvals before certain status changes.Because Thynk is built on Salesforce, these automations use Salesforce Flow, so admins can tailor them to each property's processes.", "category": "Salesforce Integration", "tags": [ "automation", "workflows", "Salesforce integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-thynk-automate-workflows-when-a-booking-or-event-status-changes", "sourceUrl": "https://faq.thynk.cloud/platform/can-thynk-automate-workflows-when-a-booking-or-event-status-changes", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f289ee11-e91e-41c8-ba05-3d56fea990f1" ] }, { "id": "faq-516", "question": "How does Thynk.cloud handle VAT categories for package items versus individual products?", "answer": "Thynk.cloud prioritises VAT categories set on package items if manually specified; otherwise, it inherits VAT categories from linked products or events based on VAT rules. This approach prevents unintended changes during recalculations, preserving package integrity while maintaining tax accuracy.", "category": "Technical Documentation", "tags": [ "packages", "VAT", "pricing", "hospitality" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynkcloud-handle-vat-categories-for-package-items-versus-individual-products", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynkcloud-handle-vat-categories-for-package-items-versus-individual-products", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "827f3fe5-dce3-4c0e-939d-d659022a6f43" ] }, { "id": "faq-103", "question": "How does Thynk B2B Sales help manage corporate accounts?", "answer": "Thynk B2B Sales provides comprehensive lead management, account tracking, and performance analytics specifically designed for hospitality sales teams managing corporate accounts and travel partnerships. It integrates with your PMS to streamline the sales process by pulling actuals/pickup data so you can see if your corporate contract agreements are being met. ", "category": "Products", "tags": [ "b2b-sales", "sales", "crm", "corporate-accounts", "B2B", "lead", "analytics", "CRM" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-thynk-b2b-sales-help-manage-corporate-accounts", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-b2b-sales-help-manage-corporate-accounts", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 85, "relevanceScore": 100, "sources": [ "confluence://sales-catering", "university://events-training", "thynk.cloud/products/sales-catering" ] }, { "id": "faq-718", "question": "How can an event management system improve group booking coordination in hotels?", "answer": "An event management system is software designed to coordinate all aspects of group bookings and events within hotels and venues. It centralises information such as group details, event schedules, resource assignments, and status updates, enabling teams like Conference Services and Banquet to collaborate efficiently. By integrating with PMS and CRS, the system ensures accurate room availability and pricing, reducing booking errors. Features like customisable reports and dashboards provide real-time insights into in-house groups and upcoming events, facilitating proactive management. Thynk’s event management system offers these capabilities along with Salesforce-powered data synchronisation; Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant. This integration supports advanced lead management and revenue analytics, helping sales teams optimise group sales and event profitability. Additionally, Thynk supports Cvent RFP integration, streamlining the request-for-proposal process for MICE events. Compared to solutions like MeetingPackage or Tripleseat, Thynk provides a unified platform that enhances operational visibility and commercial outcomes for group bookings.", "category": "Platform", "tags": [ "event management system", "group booking software", "revenue analytics" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-an-event-management-system-improve-group-booking-coordination-in-hotels", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-an-event-management-system-improve-group-booking-coordination-in-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "af65f4d7-c73f-4c6d-abb1-1eb60c03ce35" ] }, { "id": "faq-2212", "question": "How do I record dietary requirements and allergies for an event in Thynk?", "answer": "Thynk captures dietary requirements and allergies in dedicated fields on the event.Record requirements such as vegetarian, vegan or gluten-free, with numbers.Note allergies and accessibility needs.Use custom fields for any additional information your venue collects.All details appear on the BEO for the kitchen and service teams.Every special request is documented and shared, so operational teams can prepare with confidence.", "category": "Platform", "tags": [ "group booking software", "venue CRM", "Salesforce" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-record-dietary-requirements-and-allergies-for-an-event-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-record-dietary-requirements-and-allergies-for-an-event-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:9ef1870f-6703-4577-860f-d3d195709d4b" ] }, { "id": "faq-382", "question": "How does Thynk.cloud ensure banquet billing data is accurate and synchronised?", "answer": "Thynk.cloud integrates banquet check printing seamlessly with Salesforce data, ensuring that billing and event details are always synchronised and up to date. Thynk is built on Salesforce; Salesforce is renowned for its robust data integrity and real-time synchronisation capabilities, which benefit hospitality operations.", "category": "Platform", "tags": [ "billing", "integration", "salesforce", "data synchronization" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-banquet-billing-data-is-accurate-and-synchronised", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-banquet-billing-data-is-accurate-and-synchronised", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3c09282d-bd96-413b-b856-9e873ae69e6b" ] }, { "id": "faq-497", "question": "Can I customise the sales pipeline view in Thynk.cloud to focus on specific deals?", "answer": "Yes, Thynk.cloud enables users to customise their sales pipeline views by criteria such as deal size, stage, or expected close date. This flexibility helps hotel sales teams concentrate on high-value or time-sensitive opportunities to maximise revenue.", "category": "Platform", "tags": [ "customization", "sales pipeline", "deal management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/can-i-customise-the-sales-pipeline-view-in-thynkcloud-to-focus-on-specific-deals", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-customise-the-sales-pipeline-view-in-thynkcloud-to-focus-on-specific-deals", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5ac70c49-99f4-4930-81ec-c226cf77317b" ] }, { "id": "faq-185", "question": "Does Thynk include customer segmentation?", "answer": "Yes. Thynk includes customer segmentation for accounts and bookings.Manage source, market segment and business segment on accounts and bookings.Map property or brand values to corporate values, so group-wide reporting stays consistent.Use segments in reports, dashboards, list views and automations.Segmentation gives hotel groups a common language for analysing business while each property keeps the codes it uses locally.", "category": "Analytics", "tags": [ "customer segmentation", "data analysis", "market insights", "business segment" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/does-thynk-include-customer-segmentation", "sourceUrl": "https://faq.thynk.cloud/platform/does-thynk-include-customer-segmentation", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-2223", "question": "How does Thynk automatically create room blocks for event-only bookings?", "answer": "In Thynk, event-only bookings (meetings and events with no guest rooms) can still need a room block so the property stays aligned with its PMS, for example so a paymaster account can be created. A property-level setting controls whether Thynk automatically creates that room block when a booking moves to its second stage with no guest rooms.\nWhen auto-creation is on (the default):\n\nThynk creates a room block with zero guest rooms as the booking advances.\nThe Enhanced Room Block Manager refreshes at once, so users see the new block without reloading the page.\nRoom blocks with no guest rooms stay collapsed by default, with a View control to expand and add rooms when needed.\n\nThe setting applies to properties on supported PMS connections, including OPERA Cloud via OHIP, Mews and StayNTouch. It leaves bookings that already have a room block or guest rooms unchanged. Properties that prefer to create room blocks only by hand can ask Thynk support to turn auto-creation off for that property.\nThis keeps event-only workflows consistent across group sales and MICE teams: the diary and PMS stay in step, while empty room blocks remain easy to spot and expand when overnight rooms are added later.", "category": "Products", "tags": [ "room blocks", "event-only bookings", "Enhanced Room Block Manager", "MICE", "PMS integration", "paymaster" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-thynk-automatically-create-room-blocks-for-event-only-bookings", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-automatically-create-room-blocks-for-event-only-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-13T09:24:10.556759+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1782466438694959", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1782466706072939?thread_ts=1782466438.694959&cid=C02T23F6T4K", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1782466628817539?thread_ts=1782466438.694959&cid=C02T23F6T4K", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1782984158344269?thread_ts=1782466438.694959&cid=C02T23F6T4K" ] }, { "id": "faq-2236", "question": "How does Thynk calculate costs and contribution margin on booking products and events?", "answer": "Thynk shows the cost and profit behind everything you sell on a booking, so sales and catering teams can see the margin on each line and your analytics stay accurate. Open any booking product, combo product or booking event after saving it and scroll to the Cost Overview section, where help texts (the i icons) explain every field.\n\nBooking products: the Unit Cost is set up by your Thynk Admin, and Total Cost = Unit Cost × Guests × Quantity.\nCombo products: the Combo Cost is built automatically from the costs of the individual combo items, and Total Cost = Combo Cost × Guests × Quantity.\nBooking events: costs come from the function space, which your admin sets up with a Unit Cost per Hour for hourly rentals or a Fixed Cost per event. With hourly pricing, Total Cost = Unit Cost per Hour × the hours you hold the space.\n\nIn every case, Contribution Margin = Sales Price Excl Tax minus Total Cost. It can be negative, for example when you include a complimentary item that still carries a cost, which makes concessions easy to spot. If you switch a booking product's Pricing Type between Per Guest and Per Item, update its Unit Cost at the same time so the margin stays accurate.\nLearn more in the Thynk University Events course.", "category": "Products", "tags": [ "costs", "contribution margin", "booking products", "combo products", "function space", "profitability" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-thynk-calculate-costs-and-contribution-margin-on-booking-products-and-events", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-calculate-costs-and-contribution-margin-on-booking-products-and-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-16T06:33:21.001772+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/events/texts/72095651-understanding-costs-and-pricing-on-booking-products-and-booking-events", "gdoc:1tns8ry72BXEvTBjOto8AfZNNboZEDpnQT1dJ8L2UQgY" ] }, { "id": "faq-921", "question": "How does group booking software integrate with hotel CRS and PMS?", "answer": "Thynk integrates group booking management with property management and reservation systems, so room blocks stay consistent everywhere.Two-way synchronisation with PMS such as OPERA Cloud (via OHIP), Mews, SIHOT, Protel and StayNTouch.Room types, rate plans, rate prices and availability come into Thynk.Agreed, blocked, forecast and pickup values, reservations and rooming lists are exchanged.Thynk accounts can provision PMS company profiles, with the Thynk account as the golden record.An open API and integration middleware connect other reservation systems.Sales and reservations teams avoid double entry and work from the same numbers.", "category": "Platform", "tags": [ "group booking software", "CRS", "PMS" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-hotel-crs-and-pms", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-hotel-crs-and-pms", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1068618a-92f6-413a-b447-76c5ed0056bf" ] }, { "id": "faq-2234", "question": "How do I view, print and download the GRC in Thynk as a PDF or Excel file?", "answer": "The GRC (Guest Room Control log) shows which groups are in house and how many rooms each one holds, night by night, ideal for sales meetings and month-ahead planning. The Thynk GRC opens straight from your Thynk Home Page, and anyone can print it or download it without an extra licence.\n\nClick the App Launcher (the nine dots at the top left), type GRC and open Thynk GRC.\nChoose the Property, a Status (leave it blank to see all statuses) and the Reporting Period, then click Apply.\nExpand each month to see subtotals by status, then expand a subtotal to list the bookings; grand totals sit at the bottom.\nUse the options at the top of the GRC to print it or save it as a PDF, or download it as an Excel sheet.\n\nFor each day you see the Agreed, Blocked and Pickup rooms, total rooms, total revenue grouped by revenue category, and the average rate (ADR), which excludes complimentary rooms in line with industry standards. Agreed figures reflect active inventory only, and the GRC supports the Reservation Only flow by counting reservations held in Thynk in the Blocked and Pickup figures. For predicted rooms, a daily occupancy % or views by segment, use the Analytics GRC in Thynk Dashboards.\nLearn more in the Thynk University Bookings course.", "category": "Products", "tags": [ "GRC", "guest room control", "group rooms", "reporting", "PDF export", "Excel export" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-view-print-and-download-the-grc-in-thynk-as-a-pdf-or-excel-file", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-view-print-and-download-the-grc-in-thynk-as-a-pdf-or-excel-file", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-16T06:33:21.001772+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/bookings/texts/71825987-how-can-i-view-and-print-the-grc", "gdoc:19suReNZ0dLKFXk1ASO_R3YztCZHYSuSQlXGBUmBx2tQ" ] }, { "id": "faq-62", "question": "What happens when I need custom functionality?", "answer": "Our platform supports custom development through Salesforce's Apex programming language, Lightning components, and extensive API framework. Our development team can create custom solutions that integrate seamlessly. We ask you to contact us when this is needed.", "category": "Solutions", "tags": [ "agility", "custom-development", "apex", "apis", "salesforce" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/solutions/what-happens-when-i-need-custom-functionality", "sourceUrl": "https://faq.thynk.cloud/solutions/what-happens-when-i-need-custom-functionality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-509", "question": "What is the 'Pax per Setup' setting in Thynk?", "answer": "'Pax per Setup' defines how many guests a function space holds for each setup style.Set a capacity per setup, such as theatre, classroom or banquet.Thynk checks bookings against the capacity of the chosen setup.Shareable function spaces can host several events and are managed separately.Accurate capacities help sales teams offer the right space for each event.", "category": "Configuration", "tags": [ "Pax per Setup", "Function Space", "Booking" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-the-pax-per-setup-setting-in-thynk", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-the-pax-per-setup-setting-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "86c2c9d5-f96a-4045-a59a-661b20973098" ] }, { "id": "faq-338", "question": "How does the Thynk Community help improve revenue management?", "answer": "By joining the Thynk Community, revenue leaders gain access to best practices, expert advice, and shared insights that enhance their understanding of Thynk.cloud’s capabilities. This support network helps teams find answers faster and drives more efficient revenue strategies.", "category": "Platform", "tags": [ "Revenue Management", "Best Practices", "Support Network" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-the-thynk-community-help-improve-revenue-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-the-thynk-community-help-improve-revenue-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d823dab1-cc39-4c27-81e9-8c8dfb764c9c" ] }, { "id": "faq-429", "question": "How does Thynk.cloud help monitor and improve Booking Pace?", "answer": "Thynk.cloud offers real-time dashboards and customisable reports that visualise Booking Pace metrics by product, region, or sales representative. Automated alerts notify sales teams when booking activity deviates from targets, enabling proactive adjustments to maximise revenue.", "category": "Platform", "tags": [ "Booking Pace", "Reporting", "Sales Optimization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-monitor-and-improve-booking-pace", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-monitor-and-improve-booking-pace", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:30.292235+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "639d5bd5-6fd3-479c-a816-5426943b33e5" ] }, { "id": "faq-1769", "question": "How does hospitality software handle booking and room block status synchronisation?", "answer": "Hospitality software manages booking and room block status synchronisation by ensuring that changes in a booking's status, such as moving to Definite, automatically update the associated room block status to maintain consistency. This synchronisation is crucial for hotels and venues to keep event management and group bookings accurate. Typically, the booking and room block statuses are separate entities within systems like a hotel CRM or venue CRM, requiring automation rules or triggers to keep them aligned. Platforms built on Salesforce, such as Thynk, use Process Builder, Flows, or Apex triggers to automate these updates. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure and reliable environment for these operations. Proper synchronisation supports accurate revenue analytics and efficient lead management by ensuring all related records reflect the correct status. Thynk enhances this capability by enabling atomic updates and leveraging platform events to handle status changes asynchronously but reliably, a strength compared with systems such as Amadeus Delphi or Opera OSEM.", "category": "Configuration", "tags": [ "hospitality software", "hotel CRM", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-booking-and-room-block-status-synchronisation", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-handle-booking-and-room-block-status-synchronisation", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5459b618-2471-4510-a776-41fd2508dfa3" ] }, { "id": "faq-377", "question": "How does Thynk.cloud handle version control when editing Banquet Event Orders?", "answer": "Thynk.cloud maintains a comprehensive version history for all BEO edits, enabling teams to track changes and ensure the most current event details are used. This feature supports clear communication and reduces the risk of errors during event execution.", "category": "Platform", "tags": [ "version control", "BEO editing", "collaboration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-version-control-when-editing-banquet-event-orders", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-version-control-when-editing-banquet-event-orders", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "52208d3e-1d72-47cb-ae93-c123c1d7fdde" ] }, { "id": "faq-458", "question": "How can I monitor and optimise territory performance using Thynk.cloud?", "answer": "Thynk.cloud offers comprehensive reporting tools that allow hospitality managers to track territory performance and adjust strategies accordingly. Regular reviews and updates of territories ensure sales efforts remain aligned with market changes and business goals.", "category": "Platform", "tags": [ "performance monitoring", "reporting", "sales optimization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-i-monitor-and-optimise-territory-performance-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-monitor-and-optimise-territory-performance-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "40c2c8b0-b6ec-4a6a-b60e-d7488b0c52ca" ] }, { "id": "faq-479", "question": "How does Thynk.cloud’s visual account hierarchy improve sales and catering operations?", "answer": "The visual account hierarchy in Thynk.cloud offers a clear tree structure that helps sales teams quickly understand relationships between corporate accounts and their subsidiaries. This clarity streamlines lead management, booking coordination, and reporting across multiple properties or event spaces.", "category": "Platform", "tags": [ "visualization", "sales operations", "booking management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkclouds-visual-account-hierarchy-improve-sales-and-catering-operations", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkclouds-visual-account-hierarchy-improve-sales-and-catering-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "5bb9f8e6-bed4-4592-a74e-fe31cfda2489" ] }, { "id": "faq-825", "question": "How does an event management system integrate with Cvent RFP for hospitality venues?", "answer": "An event management system in hospitality software is designed to streamline the planning, booking, and execution of meetings and events. Integration with Cvent RFP (Request for Proposal) platforms allows venues to receive and respond to event inquiries directly within their CRM or event management software. This integration simplifies lead management by automatically importing RFP details, reducing manual data entry, and accelerating response times. For venues handling MICE business, this connectivity enhances operational efficiency and improves conversion rates. Thynk’s Meeting & Events software, built on Salesforce, supports native Cvent RFP integration, leveraging Salesforce’s secure API capabilities. This enables venues to synchronise event data seamlessly with their CRS and PMS, while also providing advanced revenue analytics to track event profitability. Compared to solutions like Event Temple or MeetingPackage, Thynk offers a more comprehensive channel hub that consolidates multiple lead sources, making it an effective alternative for venues seeking robust event management and sales automation.", "category": "Platform", "tags": [ "event management system", "Cvent RFP integration", "Meeting & Events software", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-an-event-management-system-integrate-with-cvent-rfp-for-hospitality-venues", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-an-event-management-system-integrate-with-cvent-rfp-for-hospitality-venues", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "12dc7ee4-7335-4aa2-a5c6-cf854c158dcd" ] }, { "id": "faq-466", "question": "How can I verify that a time zone change has been successfully applied in Thynk.cloud?", "answer": "After updating the time zone in Salesforce, check the user profile in Thynk.cloud to confirm the change has synchronised. Additionally, test scheduled reports and notifications to ensure they reflect the new time zone, maintaining accurate event and booking management.", "category": "Salesforce Integration", "tags": [ "time zone", "verification", "reporting", "Salesforce integration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-i-verify-that-a-time-zone-change-has-been-successfully-applied-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-i-verify-that-a-time-zone-change-has-been-successfully-applied-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1399a0f3-e9f7-478a-8a88-0e1cdad78aa0" ] }, { "id": "faq-186", "question": "What are the different account types for reporting, such as corporate and travel agency?", "answer": "Thynk manages agency and corporate separately. All revenue data, can be reported on agency and corporate levels. Thynk can also manage custom fields per type, and custom layouts per account type. It can also manage automation and poccesses triggered by account type.", "category": "Analytics", "tags": [ "account types", "reporting", "corporate", "agency", "revenue management" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-different-account-types-for-reporting-such-as-corporate-and-travel-agency", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-different-account-types-for-reporting-such-as-corporate-and-travel-agency", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-371", "question": "Can I automate commission calculations and payouts in Thynk.cloud?", "answer": "Yes, Thynk.cloud’s automation engine calculates commissions automatically upon booking confirmation and can trigger commission payouts or invoicing workflows. This reduces manual errors and accelerates financial operations in busy hospitality environments.", "category": "Platform", "tags": [ "automation", "commission payouts", "workflow" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-i-automate-commission-calculations-and-payouts-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-automate-commission-calculations-and-payouts-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "785df343-d176-4549-9635-8e4cea7ee8bb" ] }, { "id": "faq-638", "question": "Can you share how your other clients are setting up in Thynk where they have both meeting space and restaurants?", "answer": "We've seen various successful configurations depending on the client's specific operational needs and integration requirements. Typically, clients use separate but linked entities within Thynk to manage the distinct inventory and booking processes for meeting spaces and restaurant services.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/can-you-share-how-your-other-clients-are-setting-up-in-thynk-where-they-have-both-meeting-space-and-", "sourceUrl": "https://faq.thynk.cloud/general/can-you-share-how-your-other-clients-are-setting-up-in-thynk-where-they-have-both-meeting-space-and-", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:07:27.858271+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-415", "question": "How does Thynk.cloud support data-driven decision-making in hospitality sales?", "answer": "By providing clear visibility into production relative to goals through integrated reporting tools, Thynk.cloud enables sales managers to make informed, data-driven decisions. This leads to improved sales performance and optimised booking strategies for hotels and venues.", "category": "Platform", "tags": [ "data-driven decisions", "sales optimization", "hospitality" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-support-data-driven-decision-making-in-hospitality-sales", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-support-data-driven-decision-making-in-hospitality-sales", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "75acb8ce-43f8-4f4c-bd50-dbabf0105a9f" ] }, { "id": "faq-187", "question": "Can booking stages be flexibly mapped to PMS stages (deduct, non-deduct, etc.) for meeting rooms and room blocks?", "answer": "Flexible stages fro booking cycle and any cycle (account life cycle, ...). Stages can be conditional with validaion rules. Stages can trigger automation. Stages can be different per event type or per property service type, or per brand. Flexible mapping to PMS stages.", "category": "Integrations", "tags": [ "PMS integration", "booking stages", "automation", "event types", "flexibility" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/can-booking-stages-be-flexibly-mapped-to-pms-stages-deduct-non-deduct-etc-for-meeting-rooms-and-room", "sourceUrl": "https://faq.thynk.cloud/solutions/can-booking-stages-be-flexibly-mapped-to-pms-stages-deduct-non-deduct-etc-for-meeting-rooms-and-room", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-375", "question": "How does Thynk.cloud ensure data consistency when generating BEOs from Salesforce event data?", "answer": "Thynk.cloud leverages Salesforce event data to generate BEOs, ensuring consistent and accurate information across systems. Thynk is built on Salesforce; Salesforce is a secure and scalable platform that supports seamless integration and data synchronisation for hospitality operations.", "category": "Platform", "tags": [ "BEO", "Salesforce integration", "data consistency" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-data-consistency-when-generating-beos-from-salesforce-event-data", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-ensure-data-consistency-when-generating-beos-from-salesforce-event-data", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1a1cb3be-970f-4758-994c-7caa0cad9f09" ] }, { "id": "faq-430", "question": "Can the Lost Business Report be customised to fit specific hotel or venue needs?", "answer": "Yes, Thynk.cloud offers customisable filters and a flexible report builder that allows you to tailor the Lost Business Report by time periods, sales reps, regions, and loss reasons. This customisation ensures your hospitality team can focus on the most relevant data to optimise sales strategies effectively.", "category": "Platform", "tags": [ "Report Customization", "Hospitality Sales", "Data Filtering" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-the-lost-business-report-be-customised-to-fit-specific-hotel-or-venue-needs", "sourceUrl": "https://faq.thynk.cloud/platform/can-the-lost-business-report-be-customised-to-fit-specific-hotel-or-venue-needs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1ac2b14f-b9d6-4a4b-95ae-62ddbf0bd5c5" ] }, { "id": "faq-362", "question": "How can Property Admins add citywide events and tradeshows to the Function Diary in Thynk.cloud?", "answer": "Property Admins can add citywide events and tradeshows by navigating to the Function Diary module within the Property Management section, selecting 'Add Event,' and choosing the event type from the dropdown. After entering event details such as name, date, and location, saving the event will include it in the diary for effective scheduling and resource planning.", "category": "Platform", "tags": [ "Function Diary", "Event Management", "Property Admin" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-property-admins-add-citywide-events-and-tradeshows-to-the-function-diary-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-property-admins-add-citywide-events-and-tradeshows-to-the-function-diary-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "525dcab0-d453-41f5-8d15-a3c1abb18f10" ] }, { "id": "faq-104", "question": "How does Thynk B2B Sales integrate with existing systems?", "answer": "Thynk B2B Sales is part of the Thynk platform, built on Salesforce, and connects with the systems hotels already use.PMS: production data from the property management system feeds account reporting.APIs: Salesforce APIs let other systems exchange data with Thynk.Email: Outlook and Office 365 work with Thynk for emails and meetings.Sales teams get one view of each account, combining CRM activity and production.", "category": "Products", "tags": [ "b2b-sales", "integration", "crm", "api", "B2B", "CRM" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/how-does-thynk-b2b-sales-integrate-with-existing-systems", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-b2b-sales-integrate-with-existing-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:41.349666+00:00", "popularity": 67, "relevanceScore": 100, "sources": [ "confluence://sales-catering", "university://events-training", "thynk.cloud/products/sales-catering" ] }, { "id": "faq-495", "question": "What permissions do I need to access booking data in Thynk.cloud?", "answer": "You must have appropriate access permissions granted within Thynk.cloud to view and filter booking data. If you encounter access issues, contact your system administrator to ensure your user role includes the necessary rights to manage bookings and sales data.", "category": "Platform", "tags": [ "permissions", "access control", "user roles" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-permissions-do-i-need-to-access-booking-data-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-permissions-do-i-need-to-access-booking-data-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b18cb802-5f04-46f1-8ac0-77d06ffc13c0" ] }, { "id": "faq-1817", "question": "What are best practices for integrating event management systems with Salesforce?", "answer": "Integrating event management systems with Salesforce requires best practices that optimise performance and reliability. Event management software, including Meeting & Events and MICE platforms, often handle complex data such as group bookings, RFPs, and venue availability. To ensure seamless integration with Salesforce-powered hospitality software like Thynk, asynchronous processing methods such as Platform Events, Queueable Apex, or batch jobs are recommended. These reduce transaction times and avoid Salesforce governor limits. Efficient SOQL queries and breaking large data sets into smaller batches further enhance integration efficiency. Monitoring Salesforce debug logs and integration logs in Thynk.cloud helps identify bottlenecks or errors. Thynk’s integration supports Cvent RFP integration and revenue analytics, leveraging Thynk’s ISO/IEC 27001 certification and SOC 2 Type II compliance for secure, compliant data handling. Following these practices ensures scalable, conflict-free synchronisation between event management systems and Salesforce-based hospitality CRMs.", "category": "Configuration", "tags": [ "event management system", "Salesforce integration", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-are-best-practices-for-integrating-event-management-systems-with-salesforce", "sourceUrl": "https://faq.thynk.cloud/solutions/what-are-best-practices-for-integrating-event-management-systems-with-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c5ae0d6b-9898-4cd4-97ab-24787dde0347" ] }, { "id": "faq-414", "question": "What best practices should sales managers follow when using Thynk.cloud to monitor sales performance?", "answer": "Sales managers should regularly review dashboards to identify trends and adjust sales strategies accordingly. Setting realistic and measurable goals within Salesforce enhances reporting accuracy, while leveraging automated alerts helps proactively manage underperformance and improve overall sales outcomes.", "category": "Platform", "tags": [ "best practices", "sales performance", "goal management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-when-using-thynkcloud-to-monitor-sales-performance", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-sales-managers-follow-when-using-thynkcloud-to-monitor-sales-performance", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "75acb8ce-43f8-4f4c-bd50-dbabf0105a9f" ] }, { "id": "faq-2226", "question": "How are invoices broken down in Thynk, and how do payments update them?", "answer": "Thynk's Invoicing module keeps every invoice tied to its booking, with a detailed breakdown that also powers merge documents and finance reporting. Open an invoice from the booking's related tab (often called Payments) and select Invoice Breakdown to see three levels of detail:\n\nInvoice Lines show the priced items on the booking at a high level, for example a package as a single line.\nInvoice Items show the full detail, including what sits inside each package, so wines included in a package are listed separately from wines added as products.\nInvoice Subtotals show the totals by VAT category. If a booking is set to No VAT, Thynk sets the VAT category and percentage on every item to 0 automatically.\n\nEach invoice has its own History tab, so you can see what changed and when, and you can upload notes or files to the invoice for your team.\nTo record a payment, open the booking's Payments tab, click New in the Payments section, complete the fields and save. Every payment appears on the booking and flows automatically into the invoice's Paid Amount field. When the final payment is due, create an invoice with Invoice Type set to Final and bill either the full booking or just the remaining items.\nLearn more in the Thynk University Bookings course.", "category": "Products", "tags": [ "invoicing", "payments", "finance", "VAT", "group bookings", "sales and catering" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-are-invoices-broken-down-in-thynk-and-how-do-payments-update-them", "sourceUrl": "https://faq.thynk.cloud/products/how-are-invoices-broken-down-in-thynk-and-how-do-payments-update-them", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-14T06:28:23.766232+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/bookings/texts/78456969-understanding-invoices-and-how-do-i-enter-payments-into-thynk", "gdoc:1NHiu3sROxSf61zvjB3yEUfM2Pz7vQ0GWV8EDcNCwcf4" ] }, { "id": "faq-366", "question": "How does Thynk.cloud integrate function room capacity data with Salesforce?", "answer": "Thynk.cloud synchronises function room capacity data with Salesforce using custom objects that reflect real-time availability and constraints. Thynk is built on Salesforce; Salesforce is highly scalable and secure, enabling seamless booking coordination and comprehensive reporting.", "category": "Platform", "tags": [ "Salesforce integration", "capacity data", "booking synchronization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-function-room-capacity-data-with-salesforce", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-function-room-capacity-data-with-salesforce", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "899c8d3d-15f7-470b-a092-4d7ff910dfbb" ] }, { "id": "faq-354", "question": "How can Directors of Conference Services access Kitchen Reports in Thynk.cloud?", "answer": "Directors can access Kitchen Reports by logging into Thynk.cloud and navigating to the Reports & Dashboards section, where they can locate and filter the Kitchen Report by event or date. This streamlined access ensures timely insights into kitchen operations for seamless event execution.", "category": "Platform", "tags": [ "Kitchen Reports", "Access", "Conference Services" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-can-directors-of-conference-services-access-kitchen-reports-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-directors-of-conference-services-access-kitchen-reports-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6644b45e-1ccc-4f3a-a538-8200f0f2f113" ] }, { "id": "faq-1487", "question": "What role do Salesforce validation rules play in hospitality event management systems?", "answer": "Salesforce validation rules in hospitality event management systems enforce business logic by restricting data entry or record changes that do not meet predefined criteria. These rules help maintain data accuracy and consistency across modules such as Meeting & Events software, MICE, and group booking software. For example, a validation rule might prevent converting an Inquiry to a Booking if required fields are incomplete or if the Inquiry status is not eligible for conversion. Apex triggers can complement validation rules by automating complex workflows during record creation or updates. Thynk, as an alternative to Event Temple or MeetingPackage, is built on Salesforce, leveraging these validation mechanisms to ensure that only compliant and complete records progress through the sales funnel. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure platform for enforcing these rules. This integration enhances lead management and revenue analytics by ensuring data integrity across CRS, channel hub, and GSO functionalities within hospitality software.", "category": "Configuration", "tags": [ "event management system", "Salesforce validation rules", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-role-do-salesforce-validation-rules-play-in-hospitality-event-management-systems", "sourceUrl": "https://faq.thynk.cloud/solutions/what-role-do-salesforce-validation-rules-play-in-hospitality-event-management-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:38.385857+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "699f2a43-173d-4b80-8e54-7d797e585071" ] }, { "id": "faq-319", "question": "What best practices does Thynk.cloud recommend for managing Mews integrations effectively?", "answer": "Thynk recommends a few simple practices to keep the Mews integration running smoothly.Keep API credentials current and renew access tokens on schedule.Use Thynk's integration monitoring to review sync activity regularly.Run a manual sync on a booking after bulk changes.Agree which system owns each type of data, such as profiles, blocks and rates.Document your integration settings for administrators.With two-way synchronisation covering profiles, blocks, reservations, groups, availability, room types and rates, these practices keep Thynk and Mews perfectly aligned.", "category": "Configuration", "tags": [ "best practices", "integration management", "monitoring", "Mews" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-best-practices-does-thynkcloud-recommend-for-managing-mews-integrations-effectively", "sourceUrl": "https://faq.thynk.cloud/solutions/what-best-practices-does-thynkcloud-recommend-for-managing-mews-integrations-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:07.797849+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2819b783-0428-4f6a-acf8-6a95b8206675" ] }, { "id": "faq-1194", "question": "What is a hotel CRM and how does it improve property data management?", "answer": "A hotel CRM (Customer Relationship Management) is a software system designed to manage and analyse customer interactions and property data within the hospitality industry. Hotel CRMs help hotels and venues centralise guest information, streamline communication, and enhance sales and marketing efforts. They often integrate with Property Management Systems (PMS), Central Reservation Systems (CRS), and revenue analytics tools to provide a comprehensive view of customer behaviour and booking trends. Effective hotel CRM solutions enable better lead management and group booking coordination, improving operational efficiency and guest satisfaction. Thynk offers a hotel CRM, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and reliable data handling. Thynk’s platform integrates Salesforce case management with collaborative document tools, allowing hotels to maintain accurate property data, track requests, and automate workflows. This integration supports seamless updates to the Thynk.cloud database, enhancing data integrity and enabling hotels to optimise revenue through informed decision-making and targeted marketing campaigns.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "property data management", "Salesforce", "PMS", "revenue analytics" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-improve-property-data-management", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-a-hotel-crm-and-how-does-it-improve-property-data-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "74aa6321-e739-454b-a275-f8c52ed959d7" ] }, { "id": "faq-1724", "question": "What advantages does revenue analytics provide in a venue CRM system?", "answer": "Revenue analytics in a venue CRM system refers to the tools and processes that analyse financial data related to bookings, events, and sales activities to optimise revenue generation. This functionality is crucial for venues managing complex operations such as group bookings, MICE events, and channel distribution through CRS and channel hubs. Revenue analytics enables venues to identify trends, forecast demand, and evaluate the effectiveness of pricing strategies, including VAT and city tax adjustments. By integrating with event management systems and global sales offices (GSO), revenue analytics provides a comprehensive view of performance across multiple sales channels. Thynk’s venue CRM, built on Salesforce, benefits from Salesforce’s advanced analytics and reporting capabilities, delivering real-time insights and customisable dashboards. This allows hospitality professionals to make data-driven decisions, improve yield management, and ensure compliance with tax regulations. Additionally, Thynk supports bulk recalculation of bookings to reflect tax changes, ensuring revenue accuracy. Overall, revenue analytics within a venue CRM enhances operational efficiency, profitability, and strategic planning in the hospitality industry.", "category": "Technical Documentation", "tags": [ "revenue analytics", "venue CRM", "GSO" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-provide-in-a-venue-crm-system", "sourceUrl": "https://faq.thynk.cloud/solutions/what-advantages-does-revenue-analytics-provide-in-a-venue-crm-system", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "79b0c28e-d0fe-4342-800b-e1dfef42cb9e" ] }, { "id": "faq-303", "question": "What are the benefits of aligning mandatory fields in Thynk.cloud with Salesforce requirements?", "answer": "Aligning mandatory fields in Thynk.cloud with Salesforce ensures consistent and reliable data synchronisation between your hospitality platform and CRM system. Thynk is built on Salesforce; Salesforce is designed to maintain seamless data integrity and compliance across integrated applications.", "category": "Platform", "tags": [ "Salesforce integration", "data consistency", "mandatory fields" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-aligning-mandatory-fields-in-thynkcloud-with-salesforce-requirements", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-aligning-mandatory-fields-in-thynkcloud-with-salesforce-requirements", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "41eeb05f-7fe2-4af0-939c-80e917f680df" ] }, { "id": "faq-313", "question": "How does monitoring Mews callouts support hospitality operations using Thynk.cloud?", "answer": "Monitoring Mews callouts ensures that reservation, billing, and guest data remain accurate and up to date across all platforms, minimising booking errors and enhancing guest experience. With Thynk.cloud’s robust monitoring tools, property administrators can maintain operational excellence and data integrity.", "category": "Platform", "tags": [ "hospitality operations", "data integrity", "guest experience" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-monitoring-mews-callouts-support-hospitality-operations-using-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-monitoring-mews-callouts-support-hospitality-operations-using-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "203c8467-b228-4449-841d-ea7210c1b3b7" ] }, { "id": "faq-272", "question": "How do I create new products in Thynk?", "answer": "Users with product management rights can create new products directly in Thynk.Open the Products tab and click New.Enter the product name, price, category and other details, then save.Add the product to packages or bookings as needed.Access to product creation is controlled by your Salesforce profile and permission sets, together with your Thynk role and page layout. If you need to create products, ask your administrator to grant create access on products and include the New button on your page layout.", "category": "Products", "tags": [ "troubleshooting", "UI configuration", "permissions", "Thynk.cloud", "Salesforce" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/how-do-i-create-new-products-in-thynk", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-create-new-products-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:18.607161+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: User Permissions Required to Add New Products in Thynk.cloud", "salesforce: https://thynk.my.salesforce.com/500SZ00000qhpeFYAQ" ] }, { "id": "faq-2222", "question": "How do I show or hide fields when creating a new record in Thynk?", "answer": "Thynk is powered and hosted by Salesforce, so Lightning record pages let hotel and venue admins control which fields and sections appear when someone creates a new record, such as a new Account. That keeps create screens focused on what sales teams need at the start, and leaves detail sections for later editing.\nTo show a field or section only when a record is being created:\n\nOpen the Lightning record page in Edit Page.\nSelect the field or section you want to control.\nAdd a Visibility Filter, then open Advanced.\nSet the filter to Record → Created By → Username, choose Equals, and leave the value blank.\nSave. A blank Created By Username means the record does not yet exist, so the component appears on create.\n\nTo show a field or section only after the record exists (on edit), use the same path but choose Does Not Equal and leave the value blank. Sections such as Commission can stay hidden on the New Account form and appear once the account is saved.\nThis pattern works across Thynk objects that use Lightning record pages, so multi-property hospitality teams can keep create layouts clean without maintaining separate record types only for that purpose.", "category": "Salesforce Integration", "tags": [ "Lightning record pages", "visibility filters", "Salesforce", "Account layout", "admin configuration", "create vs edit" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-show-or-hide-fields-when-creating-a-new-record-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-show-or-hide-fields-when-creating-a-new-record-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-13T09:24:10.556759+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1786357602395619", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1786358580171249?thread_ts=1786357602.395619&cid=C02T23F6T4K" ] }, { "id": "faq-312", "question": "How does Thynk.cloud ensure seamless integration with Mews for hospitality operations?", "answer": "Thynk.cloud offers robust API integration with Mews, enabling real-time data synchronisation for bookings, rate plans, and pricing. This seamless connectivity streamlines sales and catering workflows, ensuring accurate and up-to-date information across systems.", "category": "Configuration", "tags": [ "integration", "Mews", "sales and catering", "data synchronization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynkcloud-ensure-seamless-integration-with-mews-for-hospitality-operations", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynkcloud-ensure-seamless-integration-with-mews-for-hospitality-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2819b783-0428-4f6a-acf8-6a95b8206675" ] }, { "id": "faq-336", "question": "What are the benefits of automating setup and breakdown times in Thynk.cloud?", "answer": "Automating setup and breakdown times in Thynk.cloud streamlines event scheduling by automatically adding necessary buffer periods, reducing manual errors and preventing overlaps. This leads to improved operational efficiency and optimised use of function spaces.", "category": "Platform", "tags": [ "automation", "operational efficiency", "event scheduling", "buffer times" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-automating-setup-and-breakdown-times-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-benefits-of-automating-setup-and-breakdown-times-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d91db991-ab39-4381-9289-b168d78c9bc2" ] }, { "id": "faq-323", "question": "How does Thynk use Salesforce to enhance revenue reporting?", "answer": "Thynk.cloud seamlessly synchronises revenue data with Salesforce, enabling enhanced reporting and analytics directly from the Home Page. Thynk is built on Salesforce; Salesforce is a secure and scalable cloud platform, ensuring reliable data management for hospitality revenue operations.", "category": "Platform", "tags": [ "Salesforce Integration", "Reporting", "Data Synchronization" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynk-use-salesforce-to-enhance-revenue-reporting", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-use-salesforce-to-enhance-revenue-reporting", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6c1b6167-4b94-44a2-9387-59e5289ad74f" ] }, { "id": "faq-349", "question": "How does Thynk.cloud help manage dietary restrictions and food allergies for event attendees?", "answer": "Thynk.cloud enables detailed tracking of dietary restrictions and food allergies within each attendee's profile, ensuring banquet and conference teams can deliver personalised service. Custom fields and special instructions sections allow precise input, improving event execution and guest satisfaction.", "category": "Platform", "tags": [ "dietary restrictions", "event management", "attendee profiles" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-dietary-restrictions-and-food-allergies-for-event-attendees", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-dietary-restrictions-and-food-allergies-for-event-attendees", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6bbee279-7834-458e-a0c5-f67dd640350e" ] }, { "id": "faq-302", "question": "What best practices should hotels follow when setting mandatory fields in Thynk.cloud?", "answer": "Hotels should use mandatory fields judiciously to avoid user frustration by only requiring essential data inputs. Testing the form after changes and communicating updates to users helps ensure smooth adoption and accurate data capture in your function diary and booking processes.", "category": "Platform", "tags": [ "best practices", "mandatory fields", "user experience" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-when-setting-mandatory-fields-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-hotels-follow-when-setting-mandatory-fields-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "41eeb05f-7fe2-4af0-939c-80e917f680df" ] }, { "id": "faq-2174", "question": "How can admins see who changed a report in Thynk?", "answer": "Because Thynk is built on Salesforce, administrators can track changes to reports with standard Salesforce tools.Each report shows who last modified it and when.The Setup Audit Trail records administrative changes in the organisation.Event Monitoring, where available, provides detailed activity logs.Administrators can also organise reports in folders with controlled access, so only the right people can edit shared reports.", "category": "Salesforce Integration", "tags": [ "hospitality software", "hotel CRM", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-admins-see-who-changed-a-report-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-admins-see-who-changed-a-report-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:920ad8c3-c13f-4a15-b007-720a30f6d845" ] }, { "id": "faq-372", "question": "How does Thynk.cloud help manage booking commissions for hospitality properties?", "answer": "Thynk.cloud enables property administrators to configure and automate booking commissions with precision, applying fixed or percentage rates per property or booking type. This ensures accurate financial tracking and seamless integration with sales processes, enhancing revenue management for hotels and venues.", "category": "Platform", "tags": [ "booking commissions", "property management", "automation" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-booking-commissions-for-hospitality-properties", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-manage-booking-commissions-for-hospitality-properties", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "785df343-d176-4549-9635-8e4cea7ee8bb" ] }, { "id": "faq-1265", "question": "How can event management system integration improve lead management for hotels?", "answer": "An event management system is software that facilitates planning, organising, and executing events, often integrated with hotel operations to enhance lead management. Effective integration between an event management system and a hotel CRM enables hotels to capture, track, and nurture leads generated from event inquiries, RFPs, and bookings. This integration streamlines communication between sales teams and event planners, improving conversion rates and operational efficiency. Incorporating Cvent RFP integration allows hotels to receive and respond to event requests directly within their CRM, reducing manual data entry and errors. Thynk, built on Salesforce, offers a comprehensive event management system that integrates seamlessly with hotel CRM and CRS platforms. This integration supports global sales office (GSO) workflows, consolidates group booking software capabilities, and provides real-time revenue analytics. By automating lead capture and follow-up processes, Thynk enhances lead management accuracy and responsiveness, positioning hotels to maximise event-related revenue and improve client satisfaction.", "category": "Salesforce Integration", "tags": [ "event management system", "lead management", "hotel CRM", "Cvent RFP integration", "Thynk" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-event-management-system-integration-improve-lead-management-for-hotels", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-event-management-system-integration-improve-lead-management-for-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b62e9ec8-0187-4be9-8b83-eec5678c8a05" ] }, { "id": "faq-2175", "question": "How do admins customise picklist values such as inquiry types in Thynk?", "answer": "Administrators can adapt picklist values, such as inquiry types or booking sources, to their own processes.Identify the object and field, for example the inquiry type on inquiries.Check whether the field uses a global value set or its own values.Add, rename, reorder or deactivate values in Setup.Assign values to record types if needed.Consistent picklists make data entry quicker and reports more accurate across all properties.", "category": "Salesforce Integration", "tags": [ "hospitality software", "hotel CRM", "picklist customization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-admins-customise-picklist-values-such-as-inquiry-types-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-admins-customise-picklist-values-such-as-inquiry-types-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:c9c63c18-2254-4567-b0e6-0a327926b0a2" ] }, { "id": "faq-188", "question": "What is the corporate login capability?", "answer": "Thynk is built on Salesforce and uses Salesforce single sign-on (SSO) for corporate login.SSO works with identity providers such as Azure AD, using standards like OAuth and SAML.Just-in-time (JIT) provisioning creates and updates users at login.Group management and mapping assign the right permissions.Multi-factor authentication (MFA) and password rules are enforced.Users log in with their corporate credentials, and IT keeps full control of access.", "category": "Security", "tags": [ "corporate login", "Salesforce SSO", "MFA", "authentication", "security features" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-the-corporate-login-capability", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-the-corporate-login-capability", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-507", "question": "Can I update the rooming list after attaching it to a booking in Thynk.cloud?", "answer": "Yes, Thynk.cloud supports regular updates to rooming lists attached to bookings, enabling you to reflect any changes in guest accommodations promptly. This flexibility helps maintain an accurate function diary and enhances operational efficiency.", "category": "Technical Documentation", "tags": [ "rooming list", "updates", "booking management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/solutions/can-i-update-the-rooming-list-after-attaching-it-to-a-booking-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/solutions/can-i-update-the-rooming-list-after-attaching-it-to-a-booking-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2633ea0b-1597-442e-9e2d-7e7a004294c2" ] }, { "id": "faq-598", "question": "Should Agreed / Tentative, Blocked / Deducted, Forecast, and Pickup be managed and reported separately?", "answer": "Yes. Thynk manages and records agreed, blocked, forecast and pickup values separately.Each value is stored independently for every night and room type.All updates are tracked, so the history of a block is always available.Flexible drag-and-drop reporting covers all values.The group rooms control (GRC) report and dashboards include every value.Sales and revenue teams can compare what was agreed with what was blocked and picked up, and act early on wash or extra demand.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/should-agreed-tentative-blocked-deducted-forecast-and-pickup-be-managed-and-reported-separately", "sourceUrl": "https://faq.thynk.cloud/general/should-agreed-tentative-blocked-deducted-forecast-and-pickup-be-managed-and-reported-separately", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-461", "question": "What benefits do sales goals per territory provide in Thynk.cloud?", "answer": "Setting sales goals for each territory in Thynk.cloud helps hospitality teams measure performance against targets, driving focused efforts and accountability. This feature aligns sales activities with overall business objectives to maximise revenue from meetings, incentives, conferences, and events (MICE).", "category": "Platform", "tags": [ "sales goals", "performance tracking", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-benefits-do-sales-goals-per-territory-provide-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-benefits-do-sales-goals-per-territory-provide-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "40c2c8b0-b6ec-4a6a-b60e-d7488b0c52ca" ] }, { "id": "faq-1726", "question": "How does hospitality software prevent duplicate reservations during group booking uploads?", "answer": "Hospitality software is designed to manage reservations efficiently, including preventing duplicate bookings during group booking uploads. Duplicate reservations often occur when multiple simultaneous updates or uploads happen without proper synchronisation. To prevent this, hospitality software employs idempotency, ensuring each upload operation uses unique transaction identifiers to avoid repeated entries. Additionally, locking mechanisms or queuing systems are implemented to serialise updates, keeping each change to the same reservation data in order. Validation processes check rooming lists for duplicates before uploading to the Property Management System (PMS) or Central Reservation System (CRS). Advanced hospitality software platforms like Thynk.cloud integrate these features seamlessly, offering integration monitoring dashboards and API rate limiting to manage upload concurrency. Thynk.cloud's robust exception handling applies retry logic with duplicate detection, ensuring clean data synchronisation between hotel CRM, group booking software, and event management systems. This operational rigor reduces errors, improves data integrity, and enhances revenue analytics accuracy for hotels and venues managing complex group bookings and MICE events.", "category": "Configuration", "tags": [ "hospitality software", "group booking software", "PMS", "CRS", "Thynk.cloud" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-prevent-duplicate-reservations-during-group-booking-uploads", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-prevent-duplicate-reservations-during-group-booking-uploads", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e2acdaea-4915-4cd2-9537-12a3a579838b" ] }, { "id": "faq-907", "question": "How does group booking software integrate with global sales offices (GSO)?", "answer": "Thynk connects group booking management with global sales offices (GSO), so central teams and properties work as one.The GSO can create inquiries for any property and pass leads to local teams.Property availability and room blocks are visible centrally, synchronised from each PMS.Ownership and credit for each booking are tracked for sales contribution reporting.Permissions are set at property, group-of-properties and corporate level.Group business sold centrally is handled with the same accuracy as business sold locally, and leadership sees consolidated results.", "category": "Platform", "tags": [ "group booking software", "GSO", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-global-sales-offices-gso", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-group-booking-software-integrate-with-global-sales-offices-gso", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:07.797849+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7490ab18-b0e4-4df5-a172-cac8bc79f9cd" ] }, { "id": "faq-232", "question": "Can I manage inquiries, RFPs, and direct bookings in Thynk? ", "answer": "Yes. Thynk manages inquiries, RFPs and direct bookings in one platform.Centralise inbound inquiries from channels such as Cvent and email.Score leads to prioritise the best opportunities.Create direct bookings with real-time availability and configured service packages.Every request follows the same process from first contact to confirmed booking, with full reporting on conversion.", "category": "Products", "tags": [ "inquiries", "RFPs", "direct booking", "lead scoring", "real-time availability" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-i-manage-inquiries-rfps-and-direct-bookings-in-thynk", "sourceUrl": "https://faq.thynk.cloud/products/can-i-manage-inquiries-rfps-and-direct-bookings-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:53.498145+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-265", "question": "What best practices should I follow when copying events in Thynk.cloud?", "answer": "Verify all copied event details to avoid scheduling conflicts, use copying for similar or recurring events to save time, and maintain consistent naming conventions for easier tracking across integrated Salesforce calendars.", "category": "Platform", "tags": [ "best practices", "events", "scheduling", "sales management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-i-follow-when-copying-events-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-i-follow-when-copying-events-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d462045b-723a-4178-9897-d9acbffe2923" ] }, { "id": "faq-189", "question": "Can I copy whole blocks with accommodation, possibility rates, and event details, or copy days within an event, or copy an \"event line\" to another block?", "answer": "Yes. Thynk offers flexible cloning and copying of event information.Clone a single day or multiple days of an event.Copy events with their function space, timings, products and setup.Adjust dates, participant numbers and details after copying.Copying saves time when building multi-day programmes or recurring events, while every copied item stays fully editable.", "category": "Products", "tags": [ "event management", "copy functionality", "accommodation", "flexible cloning", "rate management" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-i-copy-whole-blocks-with-accommodation-possibility-rates-and-event-details-or-copy-days-within-a", "sourceUrl": "https://faq.thynk.cloud/products/can-i-copy-whole-blocks-with-accommodation-possibility-rates-and-event-details-or-copy-days-within-a", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:33:49.279294+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-606", "question": "What are the options for easy creation of DDR and menu/AV items, including copying template DDR/Items and personalised DDR packages/splittings for individual clients (e.g., discounts for when they renegotiate)?", "answer": "Flexible packages, often used in Europe and exemplified by DDR, include flexible menus and AV packs with items that can be PAX or unit driven. These packages offer auto or flex pricing, can be copied and personalised, and allow for discounts based on nego rates or as a percentage of the product type or negotiated unit prices, including corporate custom packages.", "category": "Products", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-are-the-options-for-easy-creation-of-ddr-and-menuav-items-including-copying-template-ddritems-a", "sourceUrl": "https://faq.thynk.cloud/products/what-are-the-options-for-easy-creation-of-ddr-and-menuav-items-including-copying-template-ddritems-a", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-425", "question": "What key information does the Linked PMS Account Report provide?", "answer": "The report displays PMS account names, matched Thynk account names, match status, and the last synced date to give a clear overview of account synchronisation. This detailed insight allows hospitality sales managers to promptly identify unmatched or conflicted accounts and maintain data accuracy.", "category": "Salesforce Integration", "tags": [ "Account Synchronization", "Data Accuracy", "Sales Reporting" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-key-information-does-the-linked-pms-account-report-provide", "sourceUrl": "https://faq.thynk.cloud/platform/what-key-information-does-the-linked-pms-account-report-provide", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "25e662c0-86f0-4ae3-b39a-094949ff52ac" ] }, { "id": "faq-1488", "question": "How does Thynk handle inquiry to booking conversion workflows in venue CRM?", "answer": "Inquiry to booking conversion workflows in venue CRM systems define the process of transforming a lead or inquiry into a confirmed booking. Thynk provides a configurable and automated workflow within its venue CRM platform, enabling users to convert inquiries seamlessly while adhering to business rules and status validations. This workflow runs natively on Salesforce, ensuring that permissions, validation rules, and triggers are respected during conversion. Thynk’s platform supports related hospitality software functions such as PMS, CRS, and group booking software, allowing venues to manage complex bookings including MICE and global sales office (GSO) operations. Unlike competitors like Tripleseat or Momentus, Thynk offers enhanced flexibility in configuring status restrictions and user access, so every conversion follows your sales process. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and compliant data handling. This robust integration streamlines lead management, event management, and revenue analytics, optimising operational efficiency for venues and hotels.", "category": "Configuration", "tags": [ "venue CRM", "inquiry conversion", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-handle-inquiry-to-booking-conversion-workflows-in-venue-crm", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-handle-inquiry-to-booking-conversion-workflows-in-venue-crm", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "699f2a43-173d-4b80-8e54-7d797e585071" ] }, { "id": "faq-190", "question": "What can I do with document templates in Thynk?", "answer": "Thynk document templates are flexible and designed for multi-property and multi-brand organisations.Dynamic content: headers, footers, property information and property images are filled in automatically.Multi-tab layouts: templates can combine several sections, such as accommodation, events and catering, in one document.Brand and property variants: each brand or property can have its own look and wording.Thynk is designed as a multi-brand, multi-property, multi-service platform, so one set of templates can serve the whole portfolio.", "category": "Products", "tags": [ "multi-tab templates", "dynamic header", "multi-brand", "PMS integration", "template management" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/what-can-i-do-with-document-templates-in-thynk", "sourceUrl": "https://faq.thynk.cloud/products/what-can-i-do-with-document-templates-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-522", "question": "How does integrating email services with Thynk.cloud improve productivity for hospitality properties?", "answer": "Connecting Outlook or Office 365 to Thynk helps hospitality teams work faster.Emails and meetings are logged automatically against bookings, accounts and contacts.Correspondence is visible alongside the booking and the function diary.The email AI copilot turns incoming emails into structured inquiries.Teams can work with Thynk directly from Outlook.Centralised email reduces manual data entry, improves collaboration and speeds up responses to leads and event requests.", "category": "Salesforce Integration", "tags": [ "productivity", "automation", "email sync", "hospitality" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-integrating-email-services-with-thynkcloud-improve-productivity-for-hospitality-properties", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-integrating-email-services-with-thynkcloud-improve-productivity-for-hospitality-properties", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:06.522852+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ed303ab7-8d4f-4f6f-8a84-4e63a45c4652" ] }, { "id": "faq-282", "question": "How do I add 'MEWS' as a picklist value to the Salesforce Contact record?", "answer": "To add 'MEWS' as a picklist value in Salesforce, navigate to Setup > Object Manager > Contact > Fields & Relationships > Source__c. Click on 'Picklist Values' and then 'New'. Enter 'MEWS' and save your changes. Ensure that this addition is communicated to your Salesforce admins to avoid conflicts with existing values. This is a Salesforce standard feature that allows for customising picklist options.", "category": "Salesforce Integration", "tags": [ "Salesforce", "picklist", "Source__c", "MEWS", "integration" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/how-do-i-add-mews-as-a-picklist-value-to-the-salesforce-contact-record", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-add-mews-as-a-picklist-value-to-the-salesforce-contact-record", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 80, "sources": [ "Knowledge Base: Implementing Updates to Sliced Bread Rules for MEWS Guest Record Sync in Thynk.cloud", "salesforce: https://thynk.my.salesforce.com/500SZ00000qSf0gYAC" ] }, { "id": "faq-613", "question": "Can we have different deposit settings for different type of events?", "answer": "Yes, you can typically set different deposit requirements based on the type of event being booked. This flexibility allows you to tailor financial expectations to the scale and nature of each specific engagement.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/can-we-have-different-deposit-settings-for-different-type-of-events", "sourceUrl": "https://faq.thynk.cloud/general/can-we-have-different-deposit-settings-for-different-type-of-events", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:44.032258+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-1967", "question": "What is hospitality software integration between Thynk and Opera and how does it benefit hotels?", "answer": "Hospitality software integration between Thynk and Opera refers to the seamless connection and data synchronisation between Thynk.cloud, a venue CRM and event management system, and Opera, a property management system (PMS) widely used in hotels. This integration is crucial for maintaining accurate room availability, blocked dates, and booking information across platforms. Proper synchronisation ensures that group bookings, lead management, and event details are consistent, reducing operational errors and improving guest experience. Timely, accurate synchronisation of blocked room dates keeps hotel operations and revenue analytics on track. Thynk provides advanced integration capabilities that help venues manage MICE (Meetings, Incentives, Conferences, and Exhibitions) events efficiently by syncing data with Opera’s CRS (Central Reservation System). By monitoring sync settings and logs, hotels can confirm every update and maintain data integrity. Thynk’s integration supports complex group bookings and global sales office (GSO) coordination, offering a reliable alternative to competitors like Amadeus Delphi or Event Temple. This connectivity enhances operational workflows and commercial value by ensuring accurate, real-time information flow between hospitality software systems.", "category": "Configuration", "tags": [ "hospitality software", "hotel CRM", "Opera integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-integration-between-thynk-and-opera-and-how-does-it-benefit-hotels", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-integration-between-thynk-and-opera-and-how-does-it-benefit-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "e90b786b-d642-47a8-9a34-6f628b24c7af" ] }, { "id": "faq-1588", "question": "What are best practices for adjusting user time zones in a venue CRM?", "answer": "Adjusting user time zones in a venue CRM involves best practices that ensure accurate scheduling and seamless integration with other systems like Salesforce. A venue CRM stores user profiles, including time zone settings, which must be consistent across connected platforms to avoid errors in event management and reporting. Best practices include confirming the user's preferred time zone before making changes, updating the time zone in Salesforce user settings, and verifying synchronisation with the venue CRM. It is also important to document changes for audit purposes and communicate updates to the user to prevent confusion. Thynk’s venue CRM is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing secure and reliable data management. Thynk enables real-time synchronisation of time zone changes between Salesforce and the CRM, supporting venues in managing MICE events, Meeting & Events software, and lead management effectively. Following these best practices ensures that scheduled tasks, notifications, and revenue analytics reflect the correct local times, enhancing operational accuracy and client satisfaction.", "category": "Salesforce Integration", "tags": [ "venue CRM", "Salesforce", "time zone", "event management system", "lead management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-are-best-practices-for-adjusting-user-time-zones-in-a-venue-crm", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-best-practices-for-adjusting-user-time-zones-in-a-venue-crm", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1399a0f3-e9f7-478a-8a88-0e1cdad78aa0" ] }, { "id": "faq-512", "question": "How does Thynk.cloud leverage Salesforce features in the Mews integration?", "answer": "Thynk.cloud uses Salesforce custom objects and automation tools like Process Builder and Flow to represent and manage Mews data efficiently. Thynk is built on Salesforce; Salesforce is highly secure and scalable, ensuring robust data handling and compliance for hospitality clients.", "category": "Salesforce Integration", "tags": [ "Salesforce", "automation", "security", "Mews integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-leverage-salesforce-features-in-the-mews-integration", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-leverage-salesforce-features-in-the-mews-integration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "a4f1a1de-c305-4bab-a9f7-e72814abf08b" ] }, { "id": "faq-68", "question": "What centralised reporting is available?", "answer": "Thynk offers centralised reporting that combines data from various systems like PMS, POS, and sales to provide a unified view of performance across properties and business areas. This includes dynamic dashboards, real-time dashboards, KPI tracking, and automated reports to help with strategic decision-making, such as analysing group booking performance, conversion rates, and sales productivity. The system allows for the creation of custom reports, performance alerts, and analysis of account and programme performance, with no data analyst required. ", "category": "Property Types", "tags": [ "hotel-groups", "reporting", "KPI", "consolidation", "group", "analytics" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/property-types/what-centralised-reporting-is-available", "sourceUrl": "https://faq.thynk.cloud/property-types/what-centralised-reporting-is-available", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 200, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-1796", "question": "What is the role of reservation locking in venue CRM and event management systems?", "answer": "Reservation locking in venue CRM and event management systems refers to the process where room block details become read-only once reservations are generated. This locking mechanism is triggered by specific PMS Block Status values, such as \"Inquired,\" which signal the system to create reservations linked to the room block. The primary purpose of reservation locking is to maintain data integrity between the Property Management System (PMS), Central Reservation System (CRS), and the CRM platform by preventing conflicting edits to room nights and rates. In Meeting & Events software and MICE operations, reservation locking ensures accurate availability and pricing data across group bookings and event planning workflows. Thynk, built on Salesforce, incorporates reservation locking within its channel hub and lead management features, enabling clients to manage complex event and group bookings efficiently. This functionality offers an advantage over competitors like Tripleseat or Momentus by combining reservation control with advanced revenue analytics and Cvent RFP integration capabilities.", "category": "Configuration", "tags": [ "venue CRM", "reservation locking", "event management system", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-the-role-of-reservation-locking-in-venue-crm-and-event-management-systems", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-the-role-of-reservation-locking-in-venue-crm-and-event-management-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6cc08813-fa25-44c3-9666-dab301878556" ] }, { "id": "faq-641", "question": "How can I change the dates of a package within an existing booking in Thynk.cloud?", "answer": "To change package dates, access the booking record, locate the package, and edit the start and end dates as needed. After saving, verify that the updates are correctly reflected in the booking timeline to maintain accurate event scheduling for your venue.", "category": "Technical Documentation", "tags": [ "package management", "booking", "date modification" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/solutions/how-can-i-change-the-dates-of-a-package-within-an-existing-booking-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-i-change-the-dates-of-a-package-within-an-existing-booking-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-18T12:52:45.143258+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7b90c4c7-aa84-4233-a99a-6b3000b65f95" ] }, { "id": "faq-525", "question": "Will changing package dates in Thynk.cloud affect Salesforce records?", "answer": "Yes, because Thynk is built on Salesforce, date changes synchronise automatically to keep Salesforce records up to date. Thynk is built on Salesforce; Salesforce is designed for seamless integration and real-time data synchronisation, ensuring your MICE and sales data remain consistent.", "category": "Technical Documentation", "tags": [ "Salesforce integration", "data synchronization", "package dates" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/solutions/will-changing-package-dates-in-thynkcloud-affect-salesforce-records", "sourceUrl": "https://faq.thynk.cloud/solutions/will-changing-package-dates-in-thynkcloud-affect-salesforce-records", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "7b90c4c7-aa84-4233-a99a-6b3000b65f95" ] }, { "id": "faq-506", "question": "What is the 'Bookings by Type CY' list view in Thynk.cloud?", "answer": "The 'Bookings by Type CY' list view categorises all current year bookings by type, providing sales managers with targeted insights into booking trends. This feature enables quick analysis and strategic decision-making to optimise sales performance in hospitality venues.", "category": "Platform", "tags": [ "bookings", "sales management", "analytics" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-is-the-bookings-by-type-cy-list-view-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-bookings-by-type-cy-list-view-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "0add37e2-36b5-49d6-b3d3-06f50755ce68" ] }, { "id": "faq-421", "question": "What steps should I take if I find unmatched PMS accounts with revenue in Thynk?", "answer": "Investigate the cause of the missing mapping and update or create the corresponding Thynk accounts promptly. After adjustments, re-run the report to confirm that all revenue is accurately matched and reflected in your sales and catering data.", "category": "Platform", "tags": [ "Account Management", "PMS", "Revenue Matching" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-steps-should-i-take-if-i-find-unmatched-pms-accounts-with-revenue-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/what-steps-should-i-take-if-i-find-unmatched-pms-accounts-with-revenue-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "752781bc-e1b8-4c99-885a-7b26f9cd63d2" ] }, { "id": "faq-345", "question": "How does integrating email services with Thynk.cloud improve event and sales management?", "answer": "By connecting your email accounts directly to Thynk.cloud, your team can automate correspondence, link emails to specific bookings or functions, and maintain a comprehensive communication history. This ensures faster response times and better coordination across MICE and catering activities.", "category": "Salesforce Integration", "tags": [ "email integration", "sales management", "event management", "automation" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-integrating-email-services-with-thynkcloud-improve-event-and-sales-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-integrating-email-services-with-thynkcloud-improve-event-and-sales-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ed303ab7-8d4f-4f6f-8a84-4e63a45c4652" ] }, { "id": "faq-2183", "question": "How do function space pricing rules support dynamic pricing in Thynk?", "answer": "Function space pricing rules let venues adjust room hire prices automatically.Set a base price for each space.Apply multipliers or adjustments by date range, day of the week or time of day.Reflect demand, seasons and special events in the price.Test rules before applying them.Sales managers quote the right price every time, and venues capture more revenue in high-demand periods while staying competitive in quieter ones.", "category": "Platform", "tags": [ "dynamic pricing", "hospitality software", "function spaces" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-function-space-pricing-rules-support-dynamic-pricing-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-function-space-pricing-rules-support-dynamic-pricing-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:e6f960c9-5645-4b7a-abbb-8ae0305f1d29" ] }, { "id": "faq-431", "question": "What is the Lost Business Report in Thynk.cloud and how does it benefit hospitality sales teams?", "answer": "The Lost Business Report in Thynk.cloud provides sales managers with detailed insights into lost sales opportunities, helping identify patterns and reasons behind lost deals. This enables hospitality sales teams to refine their strategies, improve win rates, and ultimately increase revenue from meetings, incentives, conferences, and events (MICE).", "category": "Platform", "tags": [ "Lost Business Report", "Sales Analysis", "Hospitality Sales" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-the-lost-business-report-in-thynkcloud-and-how-does-it-benefit-hospitality-sales-teams", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-lost-business-report-in-thynkcloud-and-how-does-it-benefit-hospitality-sales-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1ac2b14f-b9d6-4a4b-95ae-62ddbf0bd5c5" ] }, { "id": "faq-93", "question": "How do I communicate with group organisers?", "answer": "You can customise email templates for different group types and set up automated messaging workflows. With the integration to your email provider, you can easily track all communication history including emails, and ensure timely follow-ups with automated reminders for important deadlines.", "category": "Products", "tags": [ "communication", "automation", "templates", "group", "analytics" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-communicate-with-group-organisers", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-communicate-with-group-organisers", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-684", "question": "What is a PMS account in hospitality software and what role does it play?", "answer": "A PMS account in hospitality software refers to a Property Management System account that acts as an integration point between the hospitality software platform and various property management systems used by hotels and venues. These accounts are crucial because they enable seamless synchronisation of operational and financial data, such as reservations, billing, and guest information, between the PMS and the hospitality software. This integration supports accurate revenue forecasting, reporting, and operational efficiency. PMS accounts facilitate unified workflows by connecting with other systems like CRS (Central Reservation System), Salesforce-powered CRM, and revenue analytics tools. For example, Thynk’s hospitality software leverages PMS accounts to automate data exchange, ensuring revenue managers and directors have real-time insights into property performance. This capability enhances group booking management and supports MICE event coordination by providing a comprehensive view of property data. Maintaining PMS accounts properly ensures data accuracy and smooth operations, making them a foundational element in modern hotel CRM and venue CRM ecosystems.", "category": "Platform", "tags": [ "PMS", "hospitality software", "hotel CRM" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/what-is-a-pms-account-in-hospitality-software-and-what-role-does-it-play", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-a-pms-account-in-hospitality-software-and-what-role-does-it-play", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "9892cead-49fc-49f4-8967-7801503c887e" ] }, { "id": "faq-780", "question": "How do dated exchange rates work in group booking software like Thynk?", "answer": "Dated exchange rates in group booking software like Thynk allow users to assign specific currency conversion rates to defined date ranges. This means that bookings made within a particular period use the exchange rate valid at that time, ensuring financial data remains accurate and consistent over time. Without dated exchange rates, updating the exchange rate applies retroactively to all historical bookings, which can cause financial discrepancies when reconciling with PMS, CRS, or revenue analytics systems. Thynk’s group booking software integrates with global sales office (GSO) operations and supports multi-currency transactions with precise exchange rate application. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing secure and compliant currency management. Compared to other group booking software like Amadeus Delphi or Opera OSEM, Thynk’s dated exchange rate feature enhances financial accuracy and reporting integrity, which is crucial for hotels and venues managing complex MICE events and large-scale group reservations.", "category": "Platform", "tags": [ "group booking software", "dated exchange rates", "GSO" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-dated-exchange-rates-work-in-group-booking-software-like-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-dated-exchange-rates-work-in-group-booking-software-like-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:38:11.834162+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "850996e6-03ab-4796-8b99-4fba94063931" ] }, { "id": "faq-832", "question": "What is the role of group booking software in managing MICE events effectively?", "answer": "Group booking software is at the heart of MICE events, because most meetings, incentives, conferences and exhibitions combine guest rooms with function space. In Thynk:Room blocks: agreed, blocked, forecast and pickup values are managed separately and tracked over time.PMS sync: blocks, room types, rates and rooming lists synchronise two-way with the PMS.Series and multi-block contracts: several blocks, even across properties, can sit under one contract.Cut-off dates: release dates are managed automatically.Events: meeting rooms, catering and BEOs are linked to the same booking.Teams see the whole MICE programme, and revenue managers see its full value.", "category": "Platform", "tags": [ "group booking software", "MICE", "Meeting & Events software", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-the-role-of-group-booking-software-in-managing-mice-events-effectively", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-role-of-group-booking-software-in-managing-mice-events-effectively", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:39.654318+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "cc2a7a37-c64c-47fb-94e9-f926f0450c36" ] }, { "id": "faq-505", "question": "How does Thynk.cloud enhance the efficiency of sending sales documents in hospitality?", "answer": "Thynk.cloud centralises your sales and catering documents, enabling quick access and direct emailing from the booking record. This integration reduces manual steps, accelerates the sales cycle, and improves client engagement by delivering timely and professional proposals and contracts.", "category": "Platform", "tags": [ "efficiency", "sales", "hospitality", "documents", "email" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-enhance-the-efficiency-of-sending-sales-documents-in-hospitality", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-enhance-the-efficiency-of-sending-sales-documents-in-hospitality", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2fa54dad-41b5-4b98-a5b4-2aa85b4c274c" ] }, { "id": "faq-110", "question": "What is Groups & Space CRS and how does it work?", "answer": "Groups & Space CRS is a comprehensive central reservation system designed specifically for group bookings and space management. It provides real-time availability, automated workflows, and integrated booking capabilities for managing group reservations efficiently.", "category": "Products", "tags": [ "groups-space-crs", "crs", "group-bookings", "reservations", "group" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/what-is-groups-space-crs-and-how-does-it-work", "sourceUrl": "https://faq.thynk.cloud/products/what-is-groups-space-crs-and-how-does-it-work", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 112, "relevanceScore": 100, "sources": [ "confluence://venue-management", "university://venue-setup", "thynk.cloud/property-types/venues" ] }, { "id": "faq-2168", "question": "How does Thynk organise multi-location accounts in a parent-child hierarchy?", "answer": "Thynk organises companies with several locations as account hierarchies.A parent account represents the head office or group.Child accounts represent regional offices or local sites, linked to the parent.Consistent naming conventions and tags make each location easy to recognise.Bookings, activities and revenue roll up from child accounts to the parent.Sales teams see the full relationship with a client across all its locations, and managers can report on revenue at group or local level.", "category": "Salesforce Integration", "tags": [ "event management system", "Meeting & Events software", "venue CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynk-organise-multi-location-accounts-in-a-parent-child-hierarchy", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-organise-multi-location-accounts-in-a-parent-child-hierarchy", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:60c4935f-9d0a-4c9a-8131-a26ad30500b7" ] }, { "id": "faq-1219", "question": "What is hospitality software upgrade management and how does it benefit hotels?", "answer": "Hospitality software upgrade management refers to the systematic process of updating hotel or venue management systems to newer versions. This process is crucial for hospitality software because it ensures access to the latest features, security patches, and performance improvements that enhance operational efficiency. In the hospitality industry, software such as hotel CRM, venue CRM, and event management systems rely on seamless upgrades to maintain compatibility with integrated platforms like Salesforce, PMS, and CRS. Proper upgrade management minimises downtime and prevents disruptions in group booking software, lead management, and revenue analytics workflows. Thynk, built on Salesforce, offers a structured upgrade process that includes pre-upgrade backups, sandbox testing, and post-upgrade validation to safeguard data integrity and system stability. By following best practices, hotels and venues can optimise their Meeting & Events software and MICE operations while ensuring continuous service quality and customer satisfaction.", "category": "Technical Documentation", "tags": [ "hospitality software", "upgrade management", "hotel CRM" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-upgrade-management-and-how-does-it-benefit-hotels", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-hospitality-software-upgrade-management-and-how-does-it-benefit-hotels", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1c803ccd-70d8-4fe9-9648-24277cd73012" ] }, { "id": "faq-30", "question": "How does rate parity monitoring work?", "answer": "The system continuously monitors rates across OTAs, metasearch engines, and direct channels. Automatic alerts notify you of parity violations, and you can configure automated rate adjustments to maintain competitive positioning.", "category": "Products", "tags": [ "direct-booking", "rate-parity", "monitoring", "ota" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-rate-parity-monitoring-work", "sourceUrl": "https://faq.thynk.cloud/products/how-does-rate-parity-monitoring-work", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-513", "question": "What are the key steps to set up Mews integration with Thynk.cloud?", "answer": "Setting up Mews integration involves configuring API keys, authenticating via OAuth 2.0 or API keys, mapping Mews data fields to Thynk objects, and scheduling synchronisation intervals. These steps ensure continuous and reliable data flow between the property management system and the sales & catering platform.", "category": "Salesforce Integration", "tags": [ "setup", "Mews", "API", "data synchronization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-key-steps-to-set-up-mews-integration-with-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-key-steps-to-set-up-mews-integration-with-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "a4f1a1de-c305-4bab-a9f7-e72814abf08b" ] }, { "id": "faq-2129", "question": "What benefits does Cvent RFP integration bring to venue CRM and event management?", "answer": "Cvent RFP integration is a feature that connects venue CRM and event management software with the Cvent platform, automating the receipt and processing of Requests for Proposals (RFPs) from event planners. This integration enhances lead management by ensuring timely responses and accurate availability checks, reducing manual data entry and errors. It supports Meeting & Events software and MICE operations by streamlining the sales cycle and improving conversion rates. Additionally, integration with group booking software and revenue analytics tools helps venues optimise pricing and resource allocation. Thynk offers robust Cvent RFP integration within its venue CRM, built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, providing enterprise-level security and reliability. Compared to competitors like Event Temple and MeetingPackage, Thynk’s integration emphasises real-time data synchronisation and comprehensive analytics, enabling venues to maximise event revenue and improve client satisfaction.", "category": "Configuration", "tags": [ "Cvent RFP integration", "venue CRM", "event management system" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-benefits-does-cvent-rfp-integration-bring-to-venue-crm-and-event-management", "sourceUrl": "https://faq.thynk.cloud/solutions/what-benefits-does-cvent-rfp-integration-bring-to-venue-crm-and-event-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "379efdaf-0184-4808-9189-d47346c69ce1" ] }, { "id": "faq-2220", "question": "How do I update several events at once in Thynk's Event Manager?", "answer": "Thynk's Event Manager is built for large group bookings, conferences and multi-day MICE programmes, where updating events one by one would take hours. Teams can select several events and change, clone, add products to or delete them together, straight from the events table on the booking.\nTick the checkboxes on the left of the events table to select the events you need. The number of selected events appears next to the Events heading, and the bulk actions appear above the table:\n\nClone Events copies all selected events to other days, for example every Day 1 event to Day 2, or a set of breakout sessions six times over.\n+ Add Products adds the same products, such as menus or equipment, to every selected event.\nDelete removes the selected events and their related products in one action.\n\nTo edit, double-click any cell while several events are selected. An Apply to all checkbox is ticked by default, so the new value goes to every selected event. Changes are highlighted in purple so you can review them, then click Apply to save. Function spaces belong to a single property, so on a multi-property booking you set each property's spaces separately.\nLearn more in the Thynk University Events course.", "category": "Products", "tags": [ "event manager", "multi-edit", "group bookings", "MICE", "conferences", "event management system" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-do-i-update-several-events-at-once-in-thynks-event-manager", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-update-several-events-at-once-in-thynks-event-manager", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-13T06:27:57.278607+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://learn.thynk.cloud/courses/take/events/texts/71861969-how-can-i-edit-and-delete-multiple-events", "gdoc:1-G5ZX2zGxn_hSCLoY6UlHAZb4tayTDAzT6aouzDSToE" ] }, { "id": "faq-2205", "question": "Why structure accounts with parent-child relationships in Thynk?", "answer": "Parent-child account structures reflect how client organisations really work.Revenue and activity from local offices roll up to the head office.Global sales offices and local teams share one view of the client.Corporate agreements and rates can be applied across all locations.Reports show performance at group and local level.Sales teams negotiate with full knowledge of a client's total value and coordinate better across properties.", "category": "Salesforce Integration", "tags": [ "hotel CRM", "lead management", "GSO" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/why-structure-accounts-with-parent-child-relationships-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/why-structure-accounts-with-parent-child-relationships-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:700700bb-3792-4821-8194-e34e5b161619" ] }, { "id": "faq-2173", "question": "How do I personalise the tabs on my Thynk home page?", "answer": "Each Thynk user can personalise the navigation tabs to match the way they work.Click the edit option (pencil icon) on the navigation bar.Add the tabs you use most, such as Inquiries, Bookings or Function Diary.Rename, reorder or remove tabs as needed.Save your changes.Conference services, banquet and sales teams reach the tools they need in one click, which saves time throughout the day.", "category": "Platform", "tags": [ "hospitality software", "workflow", "personalization" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-i-personalise-the-tabs-on-my-thynk-home-page", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-i-personalise-the-tabs-on-my-thynk-home-page", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:d0301924-4055-4bd5-88ef-9050a7d71651" ] }, { "id": "faq-1355", "question": "How can group booking software enhance hotel sales and operations?", "answer": "Group booking software connects the work of sales and operations around each group. In Thynk:Sales: one pipeline for group inquiries, with proposals, contracts and e-signature.Reservations: room blocks, rates and rooming lists synchronise with the PMS.Events: meetings and catering for the group are planned in the same booking.Operations: BEOs and service orders share the latest details with every department.Because everything sits in one Salesforce-native booking, changes made by sales are visible to operations straight away, and managers can report on the full value of each group.", "category": "Salesforce Integration", "tags": [ "group booking software", "hotel CRM", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-group-booking-software-enhance-hotel-sales-and-operations", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-group-booking-software-enhance-hotel-sales-and-operations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:39.654318+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "58a87684-7474-479e-bea4-85bbed3e58f6" ] }, { "id": "faq-1204", "question": "How can group booking software support international phone number formats?", "answer": "Group booking software is designed to manage reservations for multiple guests efficiently, often requiring accurate contact information including international phone numbers. Supporting international phone number formats means the software must accept phone numbers starting with the '+' sign, which indicates the country code. This is vital for hotels and venues handling global bookings through their GSO or channel hub systems. With the right validation in place, rooming lists containing '+' prefixed numbers upload smoothly. To support this, group booking software should implement validation rules that allow the '+' character alongside digits, spaces, and dashes. Thynk’s group booking software, built on Salesforce, connects seamlessly with PMS and CRS systems, and its phone number fields accept international formats. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing secure and reliable data handling. This capability enhances lead management and supports MICE event coordination, while also enabling accurate revenue analytics and smooth Cvent RFP integration. By accommodating international phone formats, group booking software improves global client communication and operational efficiency.", "category": "Configuration", "tags": [ "group booking software", "phone number formats", "GSO" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-support-international-phone-number-formats", "sourceUrl": "https://faq.thynk.cloud/solutions/how-can-group-booking-software-support-international-phone-number-formats", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2ad55ede-5e78-489e-94c4-e0e63c492456" ] }, { "id": "faq-523", "question": "Which email services can be integrated with Thynk.cloud for seamless communication?", "answer": "Thynk integrates with Microsoft Outlook and Office 365.Emails and meetings can be logged automatically against accounts, contacts and bookings.Users can work with Thynk directly from Outlook.The email AI copilot converts incoming emails into structured inquiries.Email templates with merge fields are available for proposals, confirmations and follow-ups.Every client conversation is captured in one place, so sales, catering and event teams share the same history.", "category": "Salesforce Integration", "tags": [ "email integration", "Gmail", "Outlook", "Office 365", "communication" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/which-email-services-can-be-integrated-with-thynkcloud-for-seamless-communication", "sourceUrl": "https://faq.thynk.cloud/platform/which-email-services-can-be-integrated-with-thynkcloud-for-seamless-communication", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:33.600902+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "ed303ab7-8d4f-4f6f-8a84-4e63a45c4652" ] }, { "id": "faq-2206", "question": "How do conference services teams track calls and appointments in Thynk?", "answer": "Conference services teams track client contact in Thynk on the booking and account.Log calls with notes linked to the booking or event.Schedule appointments, such as site visits and planning meetings, synced with Outlook.View a chronological history of all interactions.Create follow-up tasks with reminders.When sales hands over a booking, conference services have the full context, and clients enjoy a seamless experience.", "category": "Platform", "tags": [ "venue CRM", "call management", "appointment scheduling" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-do-conference-services-teams-track-calls-and-appointments-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-conference-services-teams-track-calls-and-appointments-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:d4cf50b4-d82a-4250-93cf-a97455a1fa41" ] }, { "id": "faq-682", "question": "How does hospitality software improve email communication with Co-Pilot integration?", "answer": "Hospitality software with Co-Pilot integration enhances email communication by automating the processing of forwarded emails within hotel and venue operations. This type of software streamlines workflows by receiving emails forwarded from property mailboxes, enabling automated responses, task assignments, and data extraction. Hospitality software often integrates with property management systems (PMS), customer relationship management (CRM) platforms, and event management systems to centralise communication. For example, Thynk.cloud’s hospitality software uses a unique Co-Pilot forwarding address to capture relevant emails, reducing manual handling and improving response times. This integration supports group bookings, MICE (Meetings, Incentives, Conferences, and Exhibitions) coordination, and lead management by ensuring timely and accurate email processing. Additionally, it helps maintain compliance and security by allowing filtered forwarding rules. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring robust data protection. Overall, hospitality software with Co-Pilot email forwarding optimises operational efficiency and enhances guest and client engagement through seamless communication management.", "category": "Technical Documentation", "tags": [ "hospitality software", "email forwarding", "Co-Pilot", "automation" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-improve-email-communication-with-co-pilot-integration", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-hospitality-software-improve-email-communication-with-co-pilot-integration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "03940796-0eab-47f7-8b6e-98bbb3c87607" ] }, { "id": "faq-69", "question": "Can I modify the system without technical expertise?", "answer": "Thynk's no-code configuration tools allow business users to modify forms, workflows, reports, and dashboards without programming knowledge. Visual editors and templates make customisation intuitive. Your Thynk Support team is on hand to advise on best practice before you make changes, so every update fits smoothly into your wider configuration.", "category": "Solutions", "tags": [ "agility", "no-code", "customization", "business-users", "analytics" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/solutions/can-i-modify-the-system-without-technical-expertise", "sourceUrl": "https://faq.thynk.cloud/solutions/can-i-modify-the-system-without-technical-expertise", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "thynk.cloud", "documentation" ] }, { "id": "faq-264", "question": "How does event status differ from booking status in Thynk.cloud?", "answer": "Event status reflects the current phase of the event linked to a booking, such as Scheduled, In Progress, Postponed, Completed, or Cancelled, while booking status indicates the overall sales state of the booking itself.", "category": "Salesforce Integration", "tags": [ "event status", "booking status", "event management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-event-status-differ-from-booking-status-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-event-status-differ-from-booking-status-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f289ee11-e91e-41c8-ba05-3d56fea990f1" ] }, { "id": "faq-192", "question": "How does Thynk merge account data imported from GDS, HRS or Amadeus?", "answer": "Thynk brings account data from different sources into one clean golden record per company.Import accounts from sources such as GDS, HRS or Amadeus.Map each source's identifiers to the Thynk account, so repeated imports update the right record.Use duplicate checks and merging to combine records that represent the same company.A unified account record gives sales teams one view of production across all channels.", "category": "Integrations", "tags": [ "GDS", "HRS", "Amadeus", "account merging", "data mapping" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-thynk-merge-account-data-imported-from-gds-hrs-or-amadeus", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-thynk-merge-account-data-imported-from-gds-hrs-or-amadeus", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-437", "question": "How does Salesforce integration enhance Thynk.cloud’s availability management?", "answer": "Thynk.cloud synchronises booking data with Salesforce objects to maintain consistency and enforce availability constraints through custom triggers and validation rules. Thynk is built on Salesforce; Salesforce is a secure and scalable cloud platform, ensuring reliable data synchronisation and system performance.", "category": "Platform", "tags": [ "Salesforce integration", "availability", "data synchronization" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-salesforce-integration-enhance-thynkclouds-availability-management", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-salesforce-integration-enhance-thynkclouds-availability-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "13595f6c-b1da-48c7-b884-1e83a9c4b3b5" ] }, { "id": "faq-428", "question": "What is Booking Pace and how does it help hospitality sales teams?", "answer": "Booking Pace measures the speed at which sales bookings are secured over a set period, allowing hospitality sales managers to forecast revenue accurately and identify market trends. This insight helps optimise sales strategies and improve overall booking performance for hotels and venues.", "category": "Platform", "tags": [ "Booking Pace", "Sales Performance", "Hospitality Sales" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-booking-pace-and-how-does-it-help-hospitality-sales-teams", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-booking-pace-and-how-does-it-help-hospitality-sales-teams", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "639d5bd5-6fd3-479c-a816-5426943b33e5" ] }, { "id": "faq-488", "question": "How does Thynk.cloud ensure reliable email delivery for post-stay communications?", "answer": "Thynk.cloud leverages the robust Salesforce platform to provide reliable email delivery, with features to verify email addresses and check connectivity and template loading. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and dependable communication.", "category": "Best Practices", "tags": [ "email delivery", "Salesforce", "security" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/general/how-does-thynkcloud-ensure-reliable-email-delivery-for-post-stay-communications", "sourceUrl": "https://faq.thynk.cloud/general/how-does-thynkcloud-ensure-reliable-email-delivery-for-post-stay-communications", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:31:14.508637+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2297d450-ae55-44fb-937c-971f611a2142" ] }, { "id": "faq-358", "question": "Can the BEO History Report be customised to fit specific organisational needs?", "answer": "Yes, the BEO History Report in Thynk.cloud can be tailored with additional fields and filters to match unique business requirements, helping venues focus on relevant data such as date ranges or event types. Customisation enhances reporting precision and operational efficiency.", "category": "Platform", "tags": [ "customization", "reporting", "BEO History Report" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-the-beo-history-report-be-customised-to-fit-specific-organisational-needs", "sourceUrl": "https://faq.thynk.cloud/platform/can-the-beo-history-report-be-customised-to-fit-specific-organisational-needs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "075f111c-cb46-4e6b-8958-ffebc770b40f" ] }, { "id": "faq-193", "question": "Can I configure or create custom KPI dashboards?", "answer": "Yes. Thynk users can create their own KPI dashboards with drag and drop.Build dashboards from any Thynk report, using the data points stored in the platform.Choose charts, tables and gauges to display KPIs such as revenue, conversion, pickup or activity levels.Share dashboards with a team, a property or the whole group, with access controlled by permissions.Because Thynk is built on Salesforce, dashboards refresh from live data and can be viewed on desktop or mobile.", "category": "Analytics", "tags": [ "KPI", "dashboards", "reporting", "data analysis", "customization" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/platform/can-i-configure-or-create-custom-kpi-dashboards", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-configure-or-create-custom-kpi-dashboards", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:13.54622+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-1174", "question": "What is a hotel CRM and how does it support event time synchronisation?", "answer": "A hotel CRM is a customer relationship management system tailored for hotels and venues to manage guest interactions, bookings, and event details efficiently. In the context of event time synchronisation, a hotel CRM ensures that changes made to booking event times automatically update all related products and services linked to that event. This functionality is vital for managing group bookings, MICE activities, and meeting & events software operations. Hotel CRMs often integrate with PMS, CRS, and channel hubs to provide a unified view of bookings and customer data. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing secure and scalable CRM capabilities. Thynk's hotel CRM features include automation workflows and Apex triggers that listen for booking event time changes and propagate these updates to related products. This reduces manual errors and enhances lead management and revenue analytics. Moreover, Thynk supports Cvent RFP integration, facilitating seamless event planning and execution within the CRM environment, making it a competitive alternative to platforms like Amadeus Delphi and Opera OSEM.", "category": "Configuration", "tags": [ "hotel CRM", "event synchronization", "group bookings", "Thynk", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-a-hotel-crm-and-how-does-it-support-event-time-synchronisation", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-a-hotel-crm-and-how-does-it-support-event-time-synchronisation", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "3981fdc4-be03-4ee1-a3bc-ceb363318b00" ] }, { "id": "faq-411", "question": "How should hotels handle group inquiries that are unlikely to materialise in Thynk.cloud?", "answer": "Hotels should log all group inquiries using the designated 'Group Inquiry' entry point and mark their status as low probability or tentative. This ensures visibility and tracking, allowing sales teams to monitor and revisit doubtful leads effectively within the platform.", "category": "Platform", "tags": [ "group inquiries", "lead management", "sales tracking" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-should-hotels-handle-group-inquiries-that-are-unlikely-to-materialise-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/how-should-hotels-handle-group-inquiries-that-are-unlikely-to-materialise-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "2f276667-272e-4a76-a1b0-663157818260" ] }, { "id": "faq-476", "question": "How does Thynk.cloud handle cancellations of hotel room reservations when guest lists are assigned?", "answer": "Thynk.cloud ensures cancellations are accurately reflected by linking each cancelled room to its specific guest assignment, maintaining data integrity in bookings and pricing. This precise mapping prevents discrepancies in room blocks and financial reporting, streamlining hotel operations.", "category": "Salesforce Integration", "tags": [ "cancellations", "guest list", "room assignments", "booking accuracy" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-cancellations-of-hotel-room-reservations-when-guest-lists-are-assigned", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-handle-cancellations-of-hotel-room-reservations-when-guest-lists-are-assigned", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "799ef6d4-1446-47ad-b1e1-e8746450d0b3" ] }, { "id": "faq-94", "question": "Can I set different rates for different room types within a group?", "answer": "Yes, create tiered pricing structures with different rates for standard rooms, suites, and upgraded accommodations. The system can automatically apply discounts based on total room nights or offer flat rates per room category while maintaining your revenue management strategy.", "category": "Products", "tags": [ "pricing", "rate-tiers", "room-types", "group", "inventory" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/can-i-set-different-rates-for-different-room-types-within-a-group", "sourceUrl": "https://faq.thynk.cloud/products/can-i-set-different-rates-for-different-room-types-within-a-group", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-1223", "question": "How does a Salesforce-native hotel CRM improve lead management?", "answer": "A hotel CRM is a specialised customer relationship management system designed to manage guest interactions, bookings, and marketing campaigns for hotels. Building a hotel CRM on Salesforce enhances lead management by leveraging Salesforce's robust data handling, automation, and analytics capabilities. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and compliant data processing. Because Thynk is built on Salesforce, hotels can synchronise guest profiles, group bookings and event inquiries seamlessly across sales teams and Global Sales Office (GSO) operations. It facilitates efficient tracking of leads generated through channel hubs and CRS, improving conversion rates. Additionally, the platform supports revenue analytics by providing detailed insights into booking patterns and customer behaviour. Thynk’s hotel CRM, built on Salesforce, empowers hotels to streamline their sales pipeline, optimise MICE event management, and enhance personalised guest experiences through data-driven decision-making.", "category": "Technical Documentation", "tags": [ "hotel CRM", "Salesforce integration", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-a-salesforce-native-hotel-crm-improve-lead-management", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-a-salesforce-native-hotel-crm-improve-lead-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "1c803ccd-70d8-4fe9-9648-24277cd73012" ] }, { "id": "faq-95", "question": "What reporting is available for group bookings?", "answer": "Access comprehensive group reports including revenue analysis, pickup performance, source tracking, and profitability metrics. Generate reports using various filters including date range, market segment, or booking source. Export data for further analysis or integrate with your revenue management system to optimise future group pricing and inventory allocation.", "category": "Products", "tags": [ "reporting", "analytics", "revenue-analysis", "analytics-platform", "group", "inventory" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/what-reporting-is-available-for-group-bookings", "sourceUrl": "https://faq.thynk.cloud/products/what-reporting-is-available-for-group-bookings", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-781", "question": "Does Thynk’s event management system update historical financial data when exchange rates change?", "answer": "Thynk’s event management system incorporates Advanced Currency Management with the option to use dated exchange rates, which determines how exchange rate changes affect historical financial data. When dated exchange rates are enabled, only bookings or events within the specified date ranges are updated with the new exchange rates, preserving the accuracy of past financial records. If dated exchange rates are not used, updating the exchange rate will retroactively modify all historical data, potentially causing discrepancies in revenue analytics and financial reporting. This functionality is vital for venues managing MICE events and using Meeting & Events software to ensure consistent financial data across PMS, CRS, and lead management systems. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure and compliant handling of currency conversions. Compared to competitors like MeetingPackage or Tripleseat, Thynk’s precise exchange rate management supports better financial control and integration with Cvent RFP integration, enhancing operational efficiency and commercial insight.", "category": "Platform", "tags": [ "event management system", "exchange rates", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/does-thynks-event-management-system-update-historical-financial-data-when-exchange-rates-change", "sourceUrl": "https://faq.thynk.cloud/platform/does-thynks-event-management-system-update-historical-financial-data-when-exchange-rates-change", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:38:11.834162+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "850996e6-03ab-4796-8b99-4fba94063931" ] }, { "id": "faq-1513", "question": "How does channel hub technology integrate with CRS and improve lead management?", "answer": "In Thynk, the channel hub is the single entry point for all inbound business. It brings together leads from Cvent RFPs, emails, website forms and the meetings and events direct booking engine.Every lead becomes a structured inquiry in one pipeline.The email AI copilot turns incoming emails into inquiries automatically.Lead passing rules route each inquiry to the right property or sales manager.Availability and rates come from the connected PMS and reservation systems through Thynk's integrations.Sales teams respond faster, nothing falls through the cracks, and managers see conversion by channel.", "category": "Best Practices", "tags": [ "channel hub", "CRS", "lead management", "hotel CRM", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/how-does-channel-hub-technology-integrate-with-crs-and-improve-lead-management", "sourceUrl": "https://faq.thynk.cloud/general/how-does-channel-hub-technology-integrate-with-crs-and-improve-lead-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "53761900-f656-43df-bde4-bada2408ffc3" ] }, { "id": "faq-2179", "question": "How do permission sets control what each Thynk user can see and do?", "answer": "Permission sets give Thynk users exactly the access their role requires.A profile sets each user's baseline access.Permission sets add specific rights, such as managing room blocks or editing products.Rights cover reading, creating, editing, deleting and exporting records.Permission set groups bundle permissions for roles such as sales manager or property admin.This applies the principle of least privilege. Regular reviews keep access aligned with each person's job, and Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant.Find out more in the Thynk Trust Center.", "category": "Platform", "tags": [ "hotel CRM", "permission sets", "security" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-permission-sets-control-what-each-thynk-user-can-see-and-do", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-permission-sets-control-what-each-thynk-user-can-see-and-do", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:40:15.517174+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:a2e09669-3f19-4f46-93ba-29668377dc65" ] }, { "id": "faq-235", "question": "Can I set up approval workflows for moving blocked events in Thynk?", "answer": "Yes. Thynk supports configurable approval workflows that require authorisation before a blocked event can be moved.Define who must approve a move, such as the event owner or a sales manager.Notifications are sent automatically when an approval is requested or granted.The approval history is kept on the event.This protects confirmed space while keeping changes quick and transparent.", "category": "Best Practices", "tags": [ "approval workflows", "blocked events", "notifications", "event management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/can-i-set-up-approval-workflows-for-moving-blocked-events-in-thynk", "sourceUrl": "https://faq.thynk.cloud/general/can-i-set-up-approval-workflows-for-moving-blocked-events-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:53.498145+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c684a8e8-fbcc-4f49-bd4e-49b1ed19bb6e" ] }, { "id": "faq-679", "question": "What is group booking software and how does it benefit hotel revenue analytics?", "answer": "Group booking software manages room blocks and group business in one place, and it feeds revenue analytics with accurate data. In Thynk:Agreed, blocked, forecast and pickup values are recorded separately, with every change tracked.The group rooms control (GRC) report and dashboards show all values by date, property and segment.Pipeline reports forecast group revenue before it is confirmed.Blocks and pickup synchronise with the PMS, so figures stay current.Revenue and sales teams can decide which groups to accept and at what rate, based on reliable data.", "category": "Platform", "tags": [ "group booking software", "revenue analytics", "hotel software" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-group-booking-software-and-how-does-it-benefit-hotel-revenue-analytics", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-group-booking-software-and-how-does-it-benefit-hotel-revenue-analytics", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:25.178008+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "44795ffc-5eee-4ffc-a226-e926ab212fc5" ] }, { "id": "faq-334", "question": "How does Thynk.cloud integrate setup and breakdown times with Salesforce event records?", "answer": "Thynk.cloud synchronises setup and breakdown durations directly with Salesforce event records to maintain consistency and avoid scheduling conflicts. Thynk is built on Salesforce; Salesforce is renowned for its robust integration capabilities and secure cloud infrastructure.", "category": "Platform", "tags": [ "Salesforce integration", "event records", "setup time", "breakdown time" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-setup-and-breakdown-times-with-salesforce-event-records", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-integrate-setup-and-breakdown-times-with-salesforce-event-records", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d91db991-ab39-4381-9289-b168d78c9bc2" ] }, { "id": "faq-293", "question": "How does Thynk.cloud prevent unauthorised changes to blocked events in the function diary?", "answer": "Thynk.cloud uses an event locking mechanism combined with role-based access control to restrict modifications. Only users with specific permissions, typically sales managers, can unlock or move blocked events, ensuring schedule integrity.", "category": "Best Practices", "tags": [ "event locking", "permissions", "function diary", "blocked events" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/how-does-thynkcloud-prevent-unauthorised-changes-to-blocked-events-in-the-function-diary", "sourceUrl": "https://faq.thynk.cloud/general/how-does-thynkcloud-prevent-unauthorised-changes-to-blocked-events-in-the-function-diary", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "c684a8e8-fbcc-4f49-bd4e-49b1ed19bb6e" ] }, { "id": "faq-31", "question": "How does Thynk report on event revenue?", "answer": "Thynk reports on event revenue so sales and catering teams can see which events and segments perform best.Report revenue per event, booking, function space or market segment.Compare revenue across periods, properties and event types.Combine event revenue with accommodation revenue for a total view of each booking.Reports are built with Thynk's drag-and-drop report builder and can be added to dashboards for managers.", "category": "Products", "tags": [ "meetings-events", "reporting", "profitability", "analytics", "analytics-platform", "MICE", "CRM" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-thynk-report-on-event-revenue", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-report-on-event-revenue", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:31:26.153399+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://sales-catering", "university://events-training", "thynk.cloud/products/sales-catering" ] }, { "id": "faq-2227", "question": "How does Thynk decide which properties appear in Check Availability?", "answer": "Thynk's Check Availability view helps sales managers and Global Sales Office teams compare function space across properties before quoting a group or event. Two parts of the screen work together, and each follows clear rules.\nThe property selector:\n\nLists every property the user is allowed to see, based on their Salesforce access.\nCan be narrowed further by an administrator with a custom filter, so teams only see the hotels and venues relevant to them.\n\nThe availability grid shows a property when:\n\nIt is included in the active property filter. On first load this is the user's default hotel, and choosing Any Property shows every property the user can access.\nIt owns at least one active space area for function space (paymaster space areas are excluded).\nIt matches the selected resort, when a resort filter is applied.\n\nBecause the grid is driven by property access and active space areas, administrators control what appears by managing user access, default hotels and the status of each property's space areas. This keeps multi-property MICE and group sales teams focused on the venues they can actually sell, with one consistent view of function space availability across the portfolio.", "category": "Products", "tags": [ "Check Availability", "function space", "multi-property", "default hotel", "space areas", "GSO" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/products/how-does-thynk-decide-which-properties-appear-in-check-availability", "sourceUrl": "https://faq.thynk.cloud/products/how-does-thynk-decide-which-properties-appear-in-check-availability", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-14T07:59:31.140198+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "https://thynk-group.slack.com/archives/C02T23F6T4K/p1780468529203199", "https://thynk-group.slack.com/archives/C02T23F6T4K/p1780472794856349?thread_ts=1780468529.203199&cid=C02T23F6T4K" ] }, { "id": "faq-2191", "question": "How do customer reminder notifications work in Thynk?", "answer": "Thynk sends automatic reminders so client follow-ups happen on time.Reminders are triggered by rules, such as booking status, inquiry date, option date or deposit due date.They can notify the sales manager or email the customer using templates.Every reminder is logged on the related record.Because reminders use the latest data, sales and events teams never overlook an option expiry, a contract follow-up or a payment.", "category": "Platform", "tags": [ "hospitality software", "hotel CRM", "automated reminders" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-customer-reminder-notifications-work-in-thynk", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-customer-reminder-notifications-work-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:8ace8e60-7355-4130-818c-43f5a5ff5d7f" ] }, { "id": "faq-426", "question": "How does Thynk ensure data consistency between PMS and sales accounts?", "answer": "Thynk enables regular review of the Linked PMS Account Report to monitor synchronisation status and quickly address any unmatched or conflicted accounts. This proactive approach helps maintain precise sales tracking and function diary management essential for MICE and catering operations.", "category": "Salesforce Integration", "tags": [ "Data Consistency", "Sales Tracking", "MICE Management" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/platform/how-does-thynk-ensure-data-consistency-between-pms-and-sales-accounts", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynk-ensure-data-consistency-between-pms-and-sales-accounts", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "25e662c0-86f0-4ae3-b39a-094949ff52ac" ] }, { "id": "faq-1791", "question": "How does PMS Block Status affect room block editing in hotel CRM systems?", "answer": "PMS Block Status in hotel CRM systems is a critical field that controls the integration behaviour between the Property Management System (PMS) and the CRM platform. When the status is set to \"Inquired,\" the system automatically generates reservations linked to the room block, which locks the room nights and rates fields, making them read-only to preserve data integrity. This locking prevents users from modifying room block details until the status is changed back to an editable state such as \"Propose\" or \"Pending.\" In the context of group booking software and Meeting & Events software, this mechanism ensures that reservation data remains consistent across the PMS, CRS, and CRM systems. Thynk, built on Salesforce, leverages this status-driven automation to streamline lead management and reservation workflows while enabling revenue analytics. This feature distinguishes Thynk from other solutions like Opera OSEM or MeetingPackage by providing transparent control over room block editability and seamless synchronisation with PMS and CRS platforms.", "category": "Configuration", "tags": [ "hotel CRM", "PMS Block Status", "group booking software", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-pms-block-status-affect-room-block-editing-in-hotel-crm-systems", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-pms-block-status-affect-room-block-editing-in-hotel-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:39.779944+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6cc08813-fa25-44c3-9666-dab301878556" ] }, { "id": "faq-245", "question": "What are the key booking statuses in Thynk.cloud and what do they signify?", "answer": "Thynk.cloud uses booking statuses like Pending (initiated but not confirmed), Confirmed (finalised and approved), Cancelled (called off), and Completed (event occurred successfully) to track the sales process stages of a booking.", "category": "Salesforce Integration", "tags": [ "booking status", "sales process", "Thynk.cloud" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-the-key-booking-statuses-in-thynkcloud-and-what-do-they-signify", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-the-key-booking-statuses-in-thynkcloud-and-what-do-they-signify", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "f289ee11-e91e-41c8-ba05-3d56fea990f1" ] }, { "id": "faq-618", "question": "Can we set an approval process within the system to seek approval from, for example, the GM to proceed with an event when the full deposit has not been collected a preset number of days before the event start date?", "answer": "Yes. Thynk’s configurable approval workflows can include a deposit exception step. When the full deposit has not been collected a preset number of days before the event start date, the booking is routed automatically to an approver, for example the General Manager, who decides whether the event proceeds.The approval request, the decision and the approver are recorded on the booking, giving finance, sales and operations teams a clear audit trail. Deposit policies and automatic reminders keep collection on track well before the deadline.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/can-we-set-an-approval-process-within-the-system-to-seek-approval-from-for-example-the-gm-to-proceed", "sourceUrl": "https://faq.thynk.cloud/general/can-we-set-an-approval-process-within-the-system-to-seek-approval-from-for-example-the-gm-to-proceed", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:29:14.076551+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-194", "question": "How are account edits and additions in PMS transferred to the sales tool?", "answer": "Thynk keeps accounts and PMS company profiles aligned, with the Thynk account as the golden record.PMS company profiles can be provisioned automatically from Thynk accounts.One Thynk account can be matched with one or many PMS company profiles, with at least one primary profile per PMS instance.Account edits made in Thynk are transferred to the linked profiles.With Mews, profile synchronisation is two-way.Sales and reservations teams therefore work with the same, clean company data.", "category": "Integrations", "tags": [ "PMS Integration", "Thynk Accounts", "Data Synchronization", "Sales Tool" ], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/solutions/how-are-account-edits-and-additions-in-pms-transferred-to-the-sales-tool", "sourceUrl": "https://faq.thynk.cloud/solutions/how-are-account-edits-and-additions-in-pms-transferred-to-the-sales-tool", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:45.263431+00:00", "popularity": 0, "relevanceScore": 250, "sources": [] }, { "id": "faq-96", "question": "How do I create a new group booking?", "answer": "To create a group booking, navigate to Group Bookings > New Group and enter the basic group information including arrival/departure dates, number of rooms needed, and group name. The system will check availability across your property and suggest optimal room blocks. You can then customise rates, add special requirements, and generate a proposal for the group organiser.", "category": "Products", "tags": [ "create", "new-group", "booking-process", "group", "inventory" ], "difficulty": "beginner", "url": "https://faq.thynk.cloud/products/how-do-i-create-a-new-group-booking", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-create-a-new-group-booking", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-515", "question": "What platform capabilities support Thynk.cloud’s advanced pricing and VAT management features?", "answer": "Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure and scalable foundation for complex pricing, VAT rule management, and booking recalculations. This ensures hospitality clients benefit from enterprise-grade reliability and compliance.", "category": "Technical Documentation", "tags": [ "Salesforce", "security", "platform", "pricing" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-platform-capabilities-support-thynkclouds-advanced-pricing-and-vat-management-features", "sourceUrl": "https://faq.thynk.cloud/solutions/what-platform-capabilities-support-thynkclouds-advanced-pricing-and-vat-management-features", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:38:11.834162+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "827f3fe5-dce3-4c0e-939d-d659022a6f43" ] }, { "id": "faq-442", "question": "Can I automate availability checks using Thynk.cloud APIs?", "answer": "Yes, Thynk.cloud offers Availability API endpoints that allow programmatic queries of resource status, enabling seamless integration with custom applications and booking interfaces. This automation supports efficient MICE operations and reduces manual errors.", "category": "Platform", "tags": [ "API", "automation", "availability" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/can-i-automate-availability-checks-using-thynkcloud-apis", "sourceUrl": "https://faq.thynk.cloud/platform/can-i-automate-availability-checks-using-thynkcloud-apis", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "13595f6c-b1da-48c7-b884-1e83a9c4b3b5" ] }, { "id": "faq-1676", "question": "What are the benefits of using a venue CRM with integrated lead management?", "answer": "A venue CRM with integrated lead management is a hospitality software tool designed to capture, track, and nurture sales leads specifically for venues such as hotels and event spaces. This system centralises client information, automates follow-ups, and prioritises leads based on engagement, improving sales team efficiency. Integration with CRS, PMS, and channel hubs ensures that lead data aligns with booking availability and pricing strategies. Additionally, incorporating Cvent RFP integration allows venues to handle event inquiries directly within the CRM, streamlining the sales pipeline. Thynk’s venue CRM leverages Salesforce technology; Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring robust security and compliance. Thynk differentiates itself from competitors like MeetingPackage and Momentus by offering seamless synchronisation with GSO and advanced revenue analytics, enabling venues to make data-driven decisions and enhance customer relationship management.", "category": "Best Practices", "tags": [ "venue CRM", "lead management", "Cvent RFP integration" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/general/what-are-the-benefits-of-using-a-venue-crm-with-integrated-lead-management", "sourceUrl": "https://faq.thynk.cloud/general/what-are-the-benefits-of-using-a-venue-crm-with-integrated-lead-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "b267960d-0766-441b-8c18-4a426bc62540" ] }, { "id": "faq-337", "question": "How can property administrators ensure setup and breakdown times remain accurate over time?", "answer": "Property administrators should regularly review and update default setup and breakdown times in Thynk.cloud to reflect any operational changes. Clear communication with event coordinators and leveraging Thynk’s automation features help maintain precise scheduling and resource management.", "category": "Platform", "tags": [ "property administration", "time management", "event coordination", "automation" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-can-property-administrators-ensure-setup-and-breakdown-times-remain-accurate-over-time", "sourceUrl": "https://faq.thynk.cloud/platform/how-can-property-administrators-ensure-setup-and-breakdown-times-remain-accurate-over-time", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "d91db991-ab39-4381-9289-b168d78c9bc2" ] }, { "id": "faq-760", "question": "What advantages does Thynk's venue CRM offer when integrated with a channel hub and CRS?", "answer": "Thynk's venue CRM combines client management with a channel hub and reservation system integration.Leads from Cvent, email, web forms and direct booking arrive in one pipeline.Each lead is linked to its account and contact history.Room availability and rates come from the connected PMS, and function space from the function diary.Confirmed business flows back to the PMS as room blocks and reservations.Venue teams respond quickly, quote accurately and keep one complete view of every client.", "category": "Technical Documentation", "tags": [ "venue CRM", "channel hub", "CRS", "lead management", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-advantages-does-thynks-venue-crm-offer-when-integrated-with-a-channel-hub-and-crs", "sourceUrl": "https://faq.thynk.cloud/solutions/what-advantages-does-thynks-venue-crm-offer-when-integrated-with-a-channel-hub-and-crs", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:35:53.725659+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "32328e11-da1d-4441-a559-6e75bb93e141" ] }, { "id": "faq-959", "question": "How does group booking software simplify managing large reservations?", "answer": "Large group reservations involve many rooms, dates and guests. Thynk simplifies them by:Managing room blocks by night and room type, with agreed, blocked, forecast and pickup values.Placing several blocks, even across properties, under one contract.Synchronising blocks, rooming lists and reservations with the PMS.Processing large blocks in batches for smooth synchronisation.Tracking cut-off dates and deposits automatically.Sales and reservations teams handle large groups accurately without repetitive manual work.", "category": "Platform", "tags": [ "group booking software", "hotel CRM", "Cvent RFP integration" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-group-booking-software-simplify-managing-large-reservations", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-group-booking-software-simplify-managing-large-reservations", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:36:20.777372+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4bc37f7b-891f-4171-877e-084b017fc53b" ] }, { "id": "faq-2177", "question": "How do I confirm a booking has been sent to the PMS from Thynk?", "answer": "Thynk shows the PMS status of each booking, so you can confirm the transfer at a glance.Open the booking in Thynk.Check the PMS status on the booking or room block, such as Sent.Review the external identifier and the last sync date, which link the booking to the PMS record.Integration monitoring gives administrators a full view of all exchanges, so sales and reservations teams can be confident that both systems hold the same information.", "category": "Configuration", "tags": [ "hospitality software", "PMS", "booking verification" ], "difficulty": "Beginner", "url": "https://faq.thynk.cloud/solutions/how-do-i-confirm-a-booking-has-been-sent-to-the-pms-from-thynk", "sourceUrl": "https://faq.thynk.cloud/solutions/how-do-i-confirm-a-booking-has-been-sent-to-the-pms-from-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:fefccc9c-3973-40e6-9086-ea7aa98c6f88" ] }, { "id": "faq-663", "question": "What is a hotel CRM and how does it improve guest contact matching?", "answer": "A hotel CRM (Customer Relationship Management) is a software system designed to manage and analyse guest interactions and data throughout the guest lifecycle. It improves guest contact matching by consolidating guest information from various sources, such as PMS (Property Management System) and CRS (Central Reservation System), into a unified database. Accurate contact matching ensures personalised communication and enhances guest experience. For example, integrating phone fields like Mobile, Phone, and Home Phone in the matching criteria increases the precision of identifying returning guests. Thynk is built on Salesforce and is ISO/IEC 27001 certified and SOC 2 Type II compliant, providing a secure and robust platform for hotel CRM operations. Thynk’s hotel CRM leverages Salesforce’s capabilities to synchronise guest data efficiently, supporting features like lead management and revenue analytics. This integration enables hotels to streamline operations, improve marketing effectiveness, and boost direct bookings by maintaining accurate guest profiles and contact information. Overall, a hotel CRM is essential for hotels aiming to optimise guest engagement and operational efficiency through reliable contact matching and data management.", "category": "Technical Documentation", "tags": [ "hotel CRM", "guest contact matching", "Thynk", "Salesforce" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-is-a-hotel-crm-and-how-does-it-improve-guest-contact-matching", "sourceUrl": "https://faq.thynk.cloud/solutions/what-is-a-hotel-crm-and-how-does-it-improve-guest-contact-matching", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "9e009e7e-e1ce-44db-ab4b-cd4231964bd0" ] }, { "id": "faq-537", "question": "Do you offer German-speaking support?", "answer": "Thynk can provides German-speaking support and implementation resources. Support is provided in English but includes German speaking staff. Thynk provides level 2 support. Level 1 support is handled by the client, based on dedicated Admin training by Thynk.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/do-you-offer-german-speaking-support", "sourceUrl": "https://faq.thynk.cloud/general/do-you-offer-german-speaking-support", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:38.464574+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-551", "question": "How does the solution support task assignment for salespeople and individual task planning?", "answer": "Thynk is built on Salesforce and synced with outlook / O365 exchange. Thynk manages and assigns tasks that are then synced with outlook and mobile. It can include reminders, completion reports, escalation, and approval processes.", "category": "General", "tags": [], "difficulty": "intermediate", "url": "https://faq.thynk.cloud/general/how-does-the-solution-support-task-assignment-for-salespeople-and-individual-task-planning", "sourceUrl": "https://faq.thynk.cloud/general/how-does-the-solution-support-task-assignment-for-salespeople-and-individual-task-planning", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-15T21:01:39.71517+00:00", "popularity": 0, "relevanceScore": 50, "sources": [] }, { "id": "faq-369", "question": "What best practices should hospitality administrators follow when managing commissions in Thynk.cloud?", "answer": "Administrators should regularly review commission rates to align with business objectives, test calculations in sandbox environments before production, and maintain clear documentation for audits. These practices optimise commission accuracy and compliance within the hospitality sales cycle.", "category": "Platform", "tags": [ "best practices", "commission management", "audit" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-administrators-follow-when-managing-commissions-in-thynkcloud", "sourceUrl": "https://faq.thynk.cloud/platform/what-best-practices-should-hospitality-administrators-follow-when-managing-commissions-in-thynkcloud", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:42:16.641719+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "785df343-d176-4549-9635-8e4cea7ee8bb" ] }, { "id": "faq-1852", "question": "How does a hotel CRM enhance lead management and sales processes?", "answer": "A hotel CRM (Customer Relationship Management) is a specialised software system that helps hotels and venues manage interactions with potential and existing clients. It centralises lead management by tracking inquiries, managing contacts, and automating follow-ups, which improves conversion rates and sales efficiency. Hotel CRM systems often integrate with PMS, CRS, and event management systems to provide a holistic view of guest preferences and booking history. Thynk’s hotel CRM, built on Salesforce, leverages Salesforce’s advanced automation and analytics capabilities to streamline lead qualification and nurture campaigns. Thynk is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring data security and compliance. Compared to platforms like Event Temple or Tripleseat, Thynk offers enhanced integration with Cvent RFP integration and global sales office (GSO) tools, enabling hotels to manage MICE and group bookings more effectively while gaining actionable revenue analytics.", "category": "Configuration", "tags": [ "hotel CRM", "lead management", "salesforce", "Cvent RFP integration", "MICE" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/how-does-a-hotel-crm-enhance-lead-management-and-sales-processes", "sourceUrl": "https://faq.thynk.cloud/solutions/how-does-a-hotel-crm-enhance-lead-management-and-sales-processes", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "57028cb5-00c8-4a10-9c1c-87549ebf9cc7" ] }, { "id": "faq-97", "question": "How do I track group pickup and manage attrition?", "answer": "Monitor group pickup through analytics dashboard showing actual vs. agreed room nights. When integrated with your PMS, pickup automatically updates your bookings in Thynk. You can set attrition clauses in contracts and track performance against pickup deadlines. ", "category": "Products", "tags": [ "pickup", "attrition", "performance-tracking", "group", "inventory", "analytics" ], "difficulty": "advanced", "url": "https://faq.thynk.cloud/products/how-do-i-track-group-pickup-and-manage-attrition", "sourceUrl": "https://faq.thynk.cloud/products/how-do-i-track-group-pickup-and-manage-attrition", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 100, "sources": [ "confluence://group-booking-setup", "university://group-management", "thynk.cloud/products/groups" ] }, { "id": "faq-2202", "question": "What are combination spaces in Thynk and how are they built?", "answer": "A combination space groups several function rooms that can be booked together as one larger space.Create the combination from the individual spaces it includes.Give it a clear name, distinct from the individual rooms.Define capacities, setups and amenities for the combined space.Review combinations when the venue's layout changes.When a combination is booked, Thynk blocks each underlying room, so the Function Diary stays accurate and double bookings are avoided.", "category": "Platform", "tags": [ "hospitality software", "event management system", "best practices" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-are-combination-spaces-in-thynk-and-how-are-they-built", "sourceUrl": "https://faq.thynk.cloud/platform/what-are-combination-spaces-in-thynk-and-how-are-they-built", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:9f11655b-086e-4d5d-a8a2-833a2e36c763" ] }, { "id": "faq-821", "question": "How do separate revenue categories in a hotel CRM support tax compliance?", "answer": "Creating separate revenue categories in a hotel CRM is vital for tax compliance because it allows precise differentiation of taxable items and services. Hotels and venues often deal with varied tax rates, especially when services like outside catering differ from on-site catering in taxation. By establishing distinct revenue categories, the CRM can assign appropriate tax codes and rates to each category, ensuring accurate billing and regulatory adherence. This practice also enhances revenue analytics by providing clear segmentation of income streams. Thynk’s hotel CRM, built on Salesforce, supports flexible revenue category creation and integrates with CRS and PMS systems to streamline lead management and financial reporting. This capability helps properties maintain compliance and optimise revenue management, making Thynk a competitive choice compared to platforms like Tripleseat or MeetingPackage.", "category": "Platform", "tags": [ "hotel CRM", "tax compliance", "revenue categories" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-do-separate-revenue-categories-in-a-hotel-crm-support-tax-compliance", "sourceUrl": "https://faq.thynk.cloud/platform/how-do-separate-revenue-categories-in-a-hotel-crm-support-tax-compliance", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T11:35:47.610815+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "be1abdb3-322d-43e9-b543-86bc20893533" ] }, { "id": "faq-775", "question": "What is the impact of exchange rate updates on historical data in venue CRM systems?", "answer": "In venue CRM systems, exchange rate updates affect how financial data is reported and analysed across bookings and events. If the system supports dated exchange rates, like Thynk’s venue CRM, exchange rates are applied based on the booking or event date, preserving historical accuracy. This means updating an exchange rate only affects bookings within the specified date range, avoiding retroactive changes to past financial data. Without this feature, new exchange rates overwrite previous rates for all historical data, leading to discrepancies in revenue analytics and reporting. Thynk’s venue CRM integrates seamlessly with PMS, CRS, and group booking software, providing comprehensive management of multi-currency transactions. Built on Salesforce and ISO/IEC 27001 certified and SOC 2 Type II compliant, Thynk ensures secure and compliant financial data handling. Compared to solutions like Tripleseat or Momentus, Thynk’s advanced currency management supports accurate financial reporting for MICE and event management system users, improving operational transparency and commercial value.", "category": "Platform", "tags": [ "venue CRM", "exchange rate", "event management system" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/what-is-the-impact-of-exchange-rate-updates-on-historical-data-in-venue-crm-systems", "sourceUrl": "https://faq.thynk.cloud/platform/what-is-the-impact-of-exchange-rate-updates-on-historical-data-in-venue-crm-systems", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "850996e6-03ab-4796-8b99-4fba94063931" ] }, { "id": "faq-1816", "question": "What advantages does Thynk offer for hotel and venue event management?", "answer": "Thynk combines event management with hotel CRM and group bookings on one Salesforce-native platform.One data model: clients, rooms, events and revenue are linked in the same booking.Complete event tools: function diary, space management, packages, menus and BEOs with change tracking.Integrations: Cvent RFPs, PMS such as OPERA Cloud and Mews, POS such as Lightspeed, and e-signature with Sertifi.Automatic upgrades: Thynk is upgraded with each Salesforce release.Security: ISO/IEC 27001 certified and SOC 2 Type II compliant.Hotels and venues gain one platform for sales, catering and events.Find out more in the Thynk Trust Center.", "category": "Configuration", "tags": [ "Thynk", "event management system", "hotel CRM", "Cvent RFP integration", "revenue analytics" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-advantages-does-thynk-offer-for-hotel-and-venue-event-management", "sourceUrl": "https://faq.thynk.cloud/solutions/what-advantages-does-thynk-offer-for-hotel-and-venue-event-management", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:52.784613+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "6ce1fdba-e00f-4d39-ad3c-dd23f3147257" ] }, { "id": "faq-356", "question": "How does Thynk.cloud help prevent booking conflicts during major events like tradeshows?", "answer": "Thynk.cloud allows Property Admins to flag citywides and tradeshows as blocking events, which automatically updates availability and prevents overlapping bookings. This proactive management ensures seamless coordination of sales and catering functions during peak event periods.", "category": "Platform", "tags": [ "Booking Management", "Conflict Prevention", "Event Coordination" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-prevent-booking-conflicts-during-major-events-like-tradeshows", "sourceUrl": "https://faq.thynk.cloud/platform/how-does-thynkcloud-help-prevent-booking-conflicts-during-major-events-like-tradeshows", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2025-11-10T07:38:13.614785+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "525dcab0-d453-41f5-8d15-a3c1abb18f10" ] }, { "id": "faq-1887", "question": "What are the advantages of group booking software with GSO integration?", "answer": "Group booking software is hospitality software designed to manage reservations for multiple guests or rooms under a single booking, often used by hotels and venues handling large groups or events. Integration with a Global Sales Office (GSO) enhances this software by centralising sales efforts, lead management, and contract negotiations across regions or brands. This integration streamlines communication between sales teams and operations, improving booking accuracy and revenue forecasting. Thynk’s group booking software is built on Salesforce, is ISO/IEC 27001 certified and SOC 2 Type II compliant, ensuring secure handling of sensitive guest data. Thynk differentiates itself from competitors like MeetingPackage and Momentus by offering advanced revenue analytics and seamless CRS connectivity, allowing hotels to optimise pricing strategies and inventory allocation. Additionally, Thynk supports asynchronous processing and Cvent RFP integration, reducing operational bottlenecks and enhancing the overall guest experience for group bookings.", "category": "Configuration", "tags": [ "group booking software", "GSO", "lead management" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-are-the-advantages-of-group-booking-software-with-gso-integration", "sourceUrl": "https://faq.thynk.cloud/solutions/what-are-the-advantages-of-group-booking-software-with-gso-integration", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "4e4ddc98-635f-497e-87bd-29d901b78f2a" ] }, { "id": "faq-1829", "question": "What role does revenue analytics play in hospitality software for tax compliance and pricing?", "answer": "Revenue analytics in hospitality software involves collecting and analysing data related to bookings, pricing, and taxes to optimise financial performance and ensure compliance. It provides insights into how VAT changes, city tax adjustments, and rate product versioning impact revenue streams. By integrating revenue analytics with PMS, CRS, and CRM systems, hotels and venues can monitor the effects of regulatory changes on pricing strategies and booking profitability. Advanced analytics tools support recalculation processes for existing bookings when tax rates change, helping maintain accurate financial records and reporting. Thynk’s hospitality software incorporates revenue analytics built on Salesforce, offering certified security and scalability. This enables clients to track tax rule impacts, forecast revenue under different scenarios, and adjust pricing dynamically. Compared to platforms like Opera OSEM or Event Temple, Thynk’s analytics emphasise compliance with evolving tax regulations while enhancing operational decision-making through integrated data visualisation and automated workflows.", "category": "Technical Documentation", "tags": [ "revenue analytics", "hospitality software", "tax compliance" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/solutions/what-role-does-revenue-analytics-play-in-hospitality-software-for-tax-compliance-and-pricing", "sourceUrl": "https://faq.thynk.cloud/solutions/what-role-does-revenue-analytics-play-in-hospitality-software-for-tax-compliance-and-pricing", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T09:20:24.481729+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "84786d5b-f071-4bfe-9415-3966358380e1" ] }, { "id": "faq-2200", "question": "What are the best practices for deactivating users in Thynk?", "answer": "Deactivating users promptly keeps Thynk secure and data well organised.Deactivate users as soon as they leave or no longer need access.Before deactivating, transfer their accounts, contacts, bookings and open tasks to a colleague.Update report subscriptions and approval steps that include the user.Deactivate rather than delete, so the history of their work is kept.Review active users regularly.These steps protect sensitive data and keep ownership clear.", "category": "Best Practices", "tags": [ "hospitality software", "hotel CRM", "security" ], "difficulty": "Intermediate", "url": "https://faq.thynk.cloud/general/what-are-the-best-practices-for-deactivating-users-in-thynk", "sourceUrl": "https://faq.thynk.cloud/general/what-are-the-best-practices-for-deactivating-users-in-thynk", "sourceSite": "faq.thynk.cloud", "lastUpdated": "2026-10-09T07:39:29.113842+00:00", "popularity": 0, "relevanceScore": 50, "sources": [ "staging:f122b657-f6fb-4008-b392-1069211d71e7" ] } ] }